Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1(3)
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Index

Table Of Contents

Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

Symbols

"more" Softkey Timer 4-18

Numerics

10/100/1000 PC port 3-4

See also access port

10/100/1000 SW port 3-4

See also network port

802.1X

authentication server 1-16

authenticator 1-16

description 1-5

network components 1-16

supplicant 1-16

Troubleshooting 9-9, 9-10

802.1X Authentication 4-31

802.1X Authentication menu

options

Device Authentication 4-34

EAP-MD5 4-34

Device ID     1

Realm     1

Shared Secret     1

802.1X Authentication Status menu

about 4-31

states 4-35

A

abbreviated dialing 5-2, B-1

AC adapter, connecting 3-7

access, to phone settings 3-15, 4-2

access port

10/100/1000 PC 3-4

configuring 4-7

connecting 3-7

disabled 4-24

forwarding packets to 4-23

access to phone settings 4-1

Access web page 8-2, 8-8

adding

Cisco Unified IP Phones manually 2-11

Cisco Unified IP Phones using auto-registration 2-9

users to Cisco Unified Communications Manager 5-19

adjusting, phone placement of 3-10

adjustment plate 3-12

Admin. VLAN ID 4-6

AdvanceAdhocConference service parameter 5-6

Alternate TFTP 4-9

anonymous call block 5-2

answer release B-1

audible message waiting indicator 5-2, B-1

audience, for this document i-xi

authenticated call 1-13

authentication 1-9, 3-14

authentication server, in 802.1X 1-16

Authentication URL 4-15

authenticator, in 802.1X 1-16

auto answer 5-3, B-1

Auto Call Select 4-18

auto dial B-1

Auto Line Select 4-17

auto-pickup 5-3

auto-registration

using 2-9

auxiliary VLAN 2-3

B

background image

configuring 6-5

creating 6-4

custom 6-4

List.xml file 6-4

PNG file 6-4, 6-5

barge 1-17, 5-3, B-1

call security restrictions 1-14

BLF for Call Lists 4-17

block external to external transfer 5-3

BootP 1-4

BOOTP Server 4-10

Bootstrap Protocol (BootP) 1-4

Busy Lamp Field (BLF) Pickup B-2

Busy Lamp Field (BLF) Pickupl 5-3

Busy Lamp Field (BLF) speed dial 5-3

Busy Lamp Field Call Lists B-1

Busy Lamp Field Speed Dial B-1

C

cable lock, connecting to phone 3-11

call

authenticated 1-13

encrypted 1-13

security interactions 1-14

call back B-2

call display restrictions 5-4, B-2

caller ID 5-5, B-2

Caller ID Blocking 5-5

call forward

all calls 5-4

destination override 5-4

display, configuring 5-4

call forward all B-2

call forward busy B-2

call forward configurable Display B-2

call forward destination override B-2

call forward display, configuring 5-4, 5-6

call forward no answer B-2

call logs B-4

call park 5-4, B-2

call pickup 5-5, B-2

call recording 5-5

call security restrictions using Barge 1-14

call statistics B-4

Call Statistics screen 7-1

call waiting 5-5, B-2

CAPF (Certificate Authority Proxy Function) 1-12, 3-14

cbarge B-1

cell phone interference 1-1

certificate trust list file

See CTL file

Cisco Call Back 5-4

Cisco Communications Manager Attendant Console B-4

Cisco Discovery Protocol

See CDP

Cisco IP Manager Assistant (Cisco IPMA) 5-5

Cisco Peer-to-Peer Distribution Protocol (CPPDP) 1-6

Cisco Unified Communications Manager

adding phone to database of 2-8

interactions with 2-2

required for Cisco Unified IP Phones 3-2

verifying settings 9-4

Cisco Unified Communications Manager Administration

adding telephony features using 5-2

configuring LCD display using 6-8

Cisco Unified Communications Manager Assistant B-4

Cisco Unified IP Phone

adding manually to Cisco Unified Communications Manager 2-11

adding to Cisco Unified Communications Manager 2-8

cleaning 9-19

configuration checklist 1-19

configuration requirements 1-17

configuring user services 5-18

features 1-2

figure 1-2

installation checklist 1-22

installation overview 1-17, 1-21

installation procedure 3-6

installation requirements 1-17

modifying phone button templates 5-16

mounting to wall 3-11

power sources 2-3

registering 2-8

registering with Cisco Unified Communications Manager 2-9

resetting 9-14

supported networking protocols 1-4

technical specifications D-1

troubleshooting 9-1

using LDAP directories 5-15

web page 8-1

Cisco Unified IP Phone Expansion Module 7914 B-5

attaching to phone 3-9

statistics 7-3, 7-9

troubleshooting 9-14

Cisco VT Advantage B-5

cleaning the Cisco Unified IP Phone 9-19

Clear softkey 7-3, 7-8

client matter codes 5-6, B-2

Communications Manager 1-5 4-11

computer telephony integration applications B-2

conference 5-6, B-2

secure 1-14

conference joining 5-6

conference list B-2

configurable call forward display 5-6

configuration file

creating 9-5

encrypted 1-12

modifying 6-1

overview 2-5

XmlDefault.cnf.xml 2-6

configuring

from a Cisco Unified IP Phone 4-3

LDAP directories 5-15

overview 1-17

personal directories 5-16

phone button templates 5-16

softkey templates 5-18

startup network settings 3-14

user features 5-19

connecting

handset 3-7

headset 3-7

to AC adapter 3-7

to a computer 3-7

to the network 3-7

Console Logs web page 8-2

Core Dumps web page 8-2

corporate directories B-4

CTL file

deleting from phone 9-15

requesting 2-7

unlocking 4-32

CTL File menu 4-31

custom phone rings

about 6-2

creating 6-2, 6-3, 6-5

PCM file requirements 6-3

D

daisy chaining 9-10

data VLAN 2-3

Days Display Not Active 4-22, 6-8

Debug Display web page 8-2, 8-11

Default Router 1-5 4-8

Device Authentication 4-34

device authentication 1-11

Device Configuration menu

displaying 4-2

editing values 4-3

overview 4-1

sub-menus 4-10

Device Information web page 8-2, 8-3

DHCP 4-8

description 1-5

troubleshooting 9-7

DHCP Address Released 4-9

DHCP IP address 9-13

DHCP Server 4-7

directed call park 5-6, B-2

directories button 1-3

Directories URL 4-15

directory numbers, assigning manually 2-11

direct transfer 5-6

display, turning on and off automatically 6-8

Display button 6-8

display button 1-3

Display Idle Timeout 4-22, 6-9

Display On Duration 4-22, 6-9

Display On If Incoming call 4-22, 6-9

Display On Time 4-22, 6-8

Display On When Incoming Call 6-9

Display On When Incoming call 4-22

distintive ring B-2

DND 5-7

DNS server

troubleshooting 9-7

verifying settings 9-4

DNS Server 1-5 4-8

documentation

additional i-xii

for users A-2

Domain Name 4-6

Domain Name System (DNS) 4-6

Domain Name System (DNS) server 4-8

do not disturb 5-7, B-2

DSCP For Call Control 4-25

DSCP For Configuration 4-25

DSCP For Services 4-25

Dynamic Host Configuration Protocol

See DHCP

E

EAP-MD5 4-34

editing, configuration values 4-3

encrypted call 1-13

encrypted configuration file 1-12

encryption

media 1-9, 1-12

signaling 1-9, 1-12

enhanced immediate divert B-3

Erase softkey 9-15

error messages, used for troubleshooting 9-3

Ethernet Configuration menu

about 4-23

Span to PC Port option 4-23

Ethernet Information web page 8-2, 8-8

Expansion Module

See Cisco Unified IP Phone Expansion Module 7914

Expansion Module(s) screen 7-3, 7-9

extension mobility 5-7, B-2

F

Fast Dial 5-17

fast dial service 5-7, B-2

feature buttons

directories 1-3

help 1-3

messages 1-3

services 1-3

settings 1-3

features

configuring on phone, overview 1-8

configuring with Cisco Unified Communications Manager, overview 1-8

informing users about 1-9

figure

Cisco Unified IP Phone features 1-2

Cisco Unified IP Phone rear cable connections 3-8

Cisco Unified IP Phone wall mount 3-12

file authentication 1-11

file format

List.xml 6-4

RingList.xml 6-2

firmware, verifying version 7-9

Firmware Versions screen 7-9

footstand

adjusting 3-10

adjustment button 1-3, 3-12

adjustment plate 3-12

identifying 1-3

forced authorization codes 5-7, B-2

G

G.722 codec 4-21

GARP Enabled 4-24

group call pickup 5-8, B-2

H

handset 1-4

handset, connecting 3-7

headset

button for 1-3

connecting 3-5

disabling 3-5

enabling wireless headset hookswitch control 3-6

quality 3-6

sound quality 3-6

using 3-4

wireless, enabling 3-6

Headset Enabled 4-19

headset port 3-7

height, adjusting 3-10

help button 1-3

Help System 5-8

help system B-3

hold 5-8, B-3

hold status 5-8

hold reversion 5-8, B-3

hold status 5-8, B-3

Host Name 4-6

HTTP, description 1-5

HTTP Configuration menu

about 4-15

options

Authentication URL 4-15

Directories URL 4-15

Idle URL 4-16

Idle URL Time 4-16

Information URL 4-15

Messages URL 4-15

Proxy Server URL 4-16

Services URL 4-15

hunt group 5-8, B-3

log out of hunt groups 5-10

Hypertext Transfer Protocol

See HTTP

I

icon

lock 1-13

padlock 1-13

shield 1-13

idle display

configuring 6-7

timeout 4-16

viewing settings 6-7

XML service 4-16, 6-7

Idle URL 4-16

Idle URL Time 4-16

ihold B-3

iLBC codec 9-13

image authentication 1-11

immediate divert 5-8, B-3

Information URL 4-15

installing

Cisco Unified Communications Manager configuration 3-2

network requirements 3-2

preparing 2-8

procedure 3-6

requirements, overview 1-17

safety warnings 3-2

intercom 5-9, B-3

interference, cell phone 1-1

Internet Protocol (IP) 1-5

IP Address 4-7

IP address, troubleshooting 9-3

IPv4 Configuration 4-5

IPv6 Configuration 4-5

J

join 5-9, B-3

join across lines B-3

K

keypad 1-4

L

language overlays C-1

LCD screen

turning on and off automatically 6-8

LDAP directories, using with Cisco Unified IP Phone 5-15

light strip, on handset 1-4

line buttons 1-3

Line Select 5-9

line select B-3

line select for voice message B-3

Line select for voice messages 5-9

Link Layer Discovery Protocol (LLDP)

network configuration 8-8

Link Layer Discovery Protocol-Media Endpoint Devices (LLDP-MED)

network configuration 8-8

List.xml file 6-4

Locale Configuration menu

about 4-16, 4-17

options

Network Locale 4-16

Network Locale Version 4-16

User Locale 4-16

User Locale Char Set 4-16

User Locale Version 4-16

Locale Installer C-1

localization

Installing the Cisco Unified Communications Manager Locale Installer C-1

phone button overlays for C-1

Locally Significant Certificate (LSC) 3-14

lock icon 1-13

logging, missed call 5-10

Logging Display 4-24

Log server 4-28, 9-12

M

MAC address 4-5

malicious call ID B-3

malicious call identification (MCID) 5-10

manufacturing installed certificate (MIC) 1-11

Media Configuration menu

about 4-19

options

Headset Enabled 4-19

Recording Tone 4-19

Recording Tone Duration 4-20

Recording Tone Local Volume 4-20

Recording Tone Remote Volume 4-20

Speaker Enabled 4-19

Video Capability Enabled 4-19

Wireless Headset Hookswitch Control Enabled 4-19

media encryption 1-12

meet-me conference 5-10, B-3

messages button 1-3

Messages URL 4-15

message waiting 5-2, 5-10

metrics, voice quality 8-12

MIC 1-11

missed call logging 5-10, B-3

mobile connect 5-10

mobile voice access 5-10

Model Information screen 7-1

multilevel precedence and preemption B-3

multilevel precedence and preemption (MLPP) 5-10

Multiple calls per line appearance 5-11

multiple calls per line appearance B-3

music-on-hold 5-11

Mute 5-11

mute B-3

mute button 1-3

N

native VLAN 2-3

Navigation button 1-4

Network Configuration Area items

LLDP-MED on SW port 8-8

LLDP on PC port 8-8

Network Configuration menu

about 4-5

displaying 4-2

editing values 4-3

IPv4

options

Alternate TFTP     1

BOOTP Server     1

Default Router 1-5     1

DHCP     1

DHCP Address Released     1

DHCP Server     1

DNS Server 1-5     1

IP Address     1

Subnet Mask     1

TFTP Server 1     1

locking options 4-3

options

Admin. VLAN ID 4-6

CDP on PC port 4-27, 9-12

CDP on switch port 4-27

Domain Name 4-6

Host Name 4-6

IPv4

TFTP Server 2     1

MAC Address 4-5

Operational VLAN ID 4-6

PC Port Configuration 4-7

PC VLAN 4-7

SW Port Configuration 4-6

overview 4-1

unlocking options 4-3

Network Configuration web page 8-2, 8-4

network connectivity, verifying 9-3

networking protocol

802.1X 1-5

BootP 1-4

CDP 1-4

CPPDP 1-6

DHCP 1-5

HTTP 1-5

IP 1-5

RTCP 1-6

RTP 1-6

SCCP 1-6

SIP 1-6

TCP 1-7

TFTP 1-7

TLS 1-7

UDP 1-7

networking protocols, supported 1-4

Network Locale 4-16

Network Locale Version 4-16

network outages, identifying 9-6

network port

10/100/1000 SW 3-4

configuring 4-6

connecting to 3-7

network requirements, for installing 3-2

network settings, startup configuration 3-14

network statistics 7-8, 8-8

Network Statistics screen 7-8

Network web page 8-2, 8-8

O

on hook call transfer 5-11

on-hook dialing B-3

Onhook predialing 5-11

Operational VLAN ID 4-6

other group pickup 5-11, B-3

P

padlock icon 1-13, 4-3

PC, connecting to the phone 3-4

PCM file requirements, for custom ring types 6-3

PC Port Configuration 4-7

PC Port Disabled 4-24

PC VLAN 4-7

Peer firmware sharing 4-28, 9-12

personal address book (PAB) 5-17

personal directories 5-16

personal directory enhancements B-4

phone button templates, modifying 5-16

phone lines, buttons for 1-3

phone screen 2-4

phone secure web access B-3

phone services, Fast Dial and PAB 5-17

phone settings access 4-1

physical connection, verifying 9-6

plugging in Cisco Unified IP Phone 3-6

PNG file 6-4, 6-5

power

maximum required from a switch 2-4

providing to the Cisco Unified IP Phone 2-3

power consumption 2-4

Power over Ethernet (PoE) 2-3

Power Save Configuration menu

about 4-22

options

Days Display Not Active 4-22

Display Idle Timeout 4-22

Display On Duration 4-22

Display On If Incoming call 4-22, 6-9

Display On Time 4-22

Display On When Incoming call 4-22

power source

causing phone to reset 9-8

description 2-3

effect on phone screen brightness 2-4

external power 2-3, 2-4

PoE 2-3, 2-4

power consumption 2-4

power injector 2-4

pre-dial B-3

presence-enabled directories 5-11

privacy 5-11, B-3

Private Line Automated Ringdown (PLAR) 5-11

programmable buttons, description 1-3

Programmable Line Keys 5-12

programmable line keys B-3

Proxy Server URL 4-16

Q

QoS Configuration menu

about 4-25

options

DSCP For Call Control 4-25

DSCP For Configuration 4-25

DSCP For Services 4-25

QRT softkey 5-12, 9-16

Quality Reporting Tool (QRT) 5-12, 9-16, B-3

R

Real-Time Control Protocol

See RTCP

Real-Time Transport Protocol

See RTP

Recording Tone 4-19

Recording Tone Duration 4-20

Recording Tone Local Volume 4-20

Recording Tone Remote Volume 4-20

redial 5-12, B-4

reset

basic 9-14

factory 9-15

resetting

basic 9-14

Cisco Unified IP phone 9-14

continuously 9-6

intentionally 9-7

methods 9-14

resume B-3

ring activity 5-12

ringer, indicator for 1-4

RingList.xml file format 6-2

S

safety warnings 3-2

SCCP, description 1-6

screen

See also LCD screen

See LCD screen

screen illumination disabling 5-14

SDK compliance B-4

secure conference B-4

description 1-14, 5-12

establishing 1-14

identifying 1-14

restrictions 1-14

security restrictions 1-14

secure SRST reference 1-12

securing the phone with a cable lock 3-11

security

CAPF (Certificate Authority Proxy Function) 1-12, 3-14

configuring on phone 3-14

device authentication 1-11

encrypted configuration file 1-12

file authentication 1-11

image authentication 1-11

Locally Significant Certificate (LSC) 3-14

manufacturing installed certificate (MIC) 1-11

media encryption 1-12

secure SRST reference 1-12

security profiles 1-12, 1-13

signaling authentication 1-11

signaling encryption 1-12

Security Configuration menu (on Device Configuration menu)

about 4-24

options

GARP Enabled 4-24

Logging Display 4-24

PC Port Disabled 4-24

Security Mode 4-24

Voice VLAN Enabled 4-24

Web Access Enabled 4-24

Security Configuration menu (on Settings menu)

about 4-30

options

802.1X Authentication 4-31

802.1X Authentication Status 4-31

CAPF Server 4-30

CTL File 4-30

LSC 4-30

MIC 4-30

Security Mode 4-30

Trust List 4-30

Web Access Enabled 4-30

Security Mode 4-24

security profiles 1-12, 1-13

select B-3

Select button 1-4

services

configuring for users 5-18

description 5-13

subscribing to 5-19

services button 1-3

Services URL 4-15

Services URL button 5-13

settings button 1-3

Settings menu access 3-15, 4-2

shared line 5-13

shared lines B-4

shield icon 1-13

signaling authentication 1-11

signaling encryption 1-12

silent monitoring 5-13

single button barge B-4

SIP, description 1-6

softkey buttons, description 1-4

softkey templates, configuring 5-18

Span to PC Port 4-23

Speaker button

description 1-3

Speaker button, disabling 3-4

Speaker Enabled 4-19

speakerphone

button for 1-3

speed dial

buttons for 1-3

template for 5-16

speed dialing 5-2, 5-13, B-4

SRST 4-12, 8-6

secure reference 1-12

standard (ad hoc) conference 5-6

startup problems 9-1

startup process

accessing TFTP server 2-7

configuring VLAN 2-7

contacting Cisco Unified Communications Manager 2-8

loading stored phone image 2-7

obtaining IP address 2-7

obtaining power 2-7

requesting configuration file 2-8

requesting CTL file 2-7

understanding 2-7

verifying 3-13

statistics

network 7-8, 8-8

streaming 8-11

Status menu

description 7-1

submenus on 7-2

status messages 7-3

Status Messages screen 7-3

Status Messages web page 8-2, 8-11

Stream 0 web page 8-11

Stream 1 web page 8-3, 8-11

Stream 2 web page 8-3, 8-11

Stream 3 web page 8-3, 8-11

Stream 4 web page 8-3, 8-11

Stream 5 web page 8-3, 8-11

streaming statistics 8-11

Subnet Mask 4-8

supplicant, in 802.1X 1-16

Survivable Remote Site Telephony

See SRST

SW Port Configuration 4-6

T

TCP 1-7

technical specifications, for Cisco Unified IP Phone D-1

telephony features

abbreviated dialing 5-2

anonymous call block 5-2

audible message waiting indicator 5-2

auto answer 5-3

auto-pickup 5-3

barge 1-17, 5-3

block external to external transfer 5-3

Busy Lamp Field (BLF) Pickup 5-3

Busy Lamp Field (BLF) speed dial 5-3

call display restrictions 5-4

caller ID 5-5

caller ID blocking 5-5

call forward 5-4

call forward configurable display 5-4

call park 5-4

call pickup 5-5

call recording 5-5

call waiting 5-5

Cisco Call Back 5-4

Cisco IP Manager Assistant (Cisco IPMA) 5-5

client matter codes 5-6

conference 5-6

configurable call forward display 5-6

directed call park 5-6

direct transfer 5-6

do not disturb (DND) 5-7

extension mobility 5-7

fast dial service 5-7

forced authorization codes 5-7

group call pickup 5-8

hold 5-8

hold reversion 5-8

hunt group 5-8

immediate divert 5-8

join 5-9

log out of hunt groups 5-10

Log server 4-28, 9-12

malicious call identification (MCID) 5-10

meet-me conference 5-10

message waiting 5-2

mobile connect 5-10

mobile voice access 5-10

multilevel precedence and preemption (MLPP) 5-10

music-on-hold 5-11

on hook call transfer 5-11

other group pickup 5-11

Peer firmware sharing 4-28, 9-12

presence-enabled directories 5-11

privacy 5-11

redial 5-12

ring activity 5-12

screen illumination disabling 5-14

services 5-13

Services URL button 5-13

shared line 5-13

silent monitoring 5-13

speed dialing 5-13

Time-of-Day Routing 5-14

transfer 5-14

video mode 5-14

video support 5-15

voice messaging system 5-15

TFTP

description 1-7

troubleshooting 9-3

TFTP Server 1 4-9

TFTP Server 2 4-10

time, displayed on phone 3-2

Time-of-Day Routing 5-14

TLS 2-5

transfer B-4

transfer-direct transfer 5-14, B-4

Transmission Control Protocol

See TCP

Transport Layer Security

See TLS

Trivial File Transfer Protocol

See TFTP

troubleshooting

Cisco Unified Communications Manager settings 9-4

Cisco Unified IP Phone 9-1

Cisco Unified IP Phone Expansion Module 7914 9-14

DHCP 9-7

DNS 9-7

DNS settings 9-4

IP addressing and routing 9-3

network connectivity 9-3

network outages 9-6

phones resetting 9-7

physical connection 9-6

services on Cisco Unified Communications Manager 9-4

TFTP settings 9-3

VLAN configuration 9-7

Trust List menu 4-33

U

UI Configuration menu 4-17

options

Auto Call Select 4-18

Auto Line Select 4-17

BLF for Call Lists 4-17

Unified CMr Configuration Menu 4-11

Unlock softkey 4-32

URL dialing B-4

User Datagram Protocol

See UDP

User Locale 4-16

User Locale Char Set 4-16

User Locale Version 4-16

User Options web page

description 5-19

giving users access to 5-20

user options web page

call forward settings 5-20

users

adding to Cisco Unified Communications Manager 5-19

configuring personal directories A-4

documentation for A-2

providing required information to A-1

providing support to A-1

subscribing to services A-3

V

verifying

firmware version 7-9

startup process 3-13

Video Capability Enabled 4-19

video mode 5-14, B-4

video support 5-15

VLAN

auxiliary, for voice traffic 2-3

configuring 4-6

configuring for voice networks 2-2

native, for data traffic 2-3

verifying 9-7

voice mail B-4

voice messaging system 5-15

voice messaging system, accessing A-3

voice quality metrics 8-12, B-4

voice VLAN 2-3

Voice VLAN Enabled 4-24

volume button 1-3

W

wall mounting 3-11

Web Access Enabled 4-24

webdialer B-4

web page

about 8-1

Access 8-2, 8-8

accessing 8-2

Console Logs 8-2

Core Dumps 8-2

Debug Display 8-2, 8-11

Device Information 8-2, 8-3

disabling access to 8-3

Ethernet Information 8-2, 8-8

Network 8-2, 8-8

Network Configuration 8-4

Network Configuration web page 8-2

preventing access to 8-3

Status Messages 8-2, 8-11

Stream 0 8-11

Stream 1 8-3, 8-11

Stream 2 8-3, 8-11

Stream 3 8-3, 8-11

Stream 4 8-3, 8-11

Stream 5 8-3, 8-11

wideband codec 1-1

wideband headset 4-21

option 4-18

user controllable 4-18

Wireless Headset Enabled 4-19

X

XmlDefault.cnf.xml 2-6