Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.0
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Index

Table Of Contents

Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

Symbols

"more" Softkey Timer 4-21

.cnf.xml configuration file 2-6

Numerics

10/100/1000 PC port 3-4

See also access port

10/100/1000 SW port 3-4

See also network port

802.1X

authentication server 1-17

authenticator 1-17

description 1-5

network components 1-17

supplicant 1-17

Troubleshooting 9-10, 9-11

802.1X Authentication 4-33

802.1X Authentication menu

options

Device Authentication 4-36

EAP-MD5 4-36

Device ID     1

Realm     1

Shared Secret     1

802.1X Authentication Status menu

about 4-33

states 4-37

A

abbreviated dialing 5-2

AC adapter, connecting 3-6

access, to phone settings 3-14, 4-2

access port

10/100/1000 PC 3-4

configuring 4-11

connecting 3-7

disabled 4-27

forwarding packets to 4-26

access to phone settings 4-1

Access web page 8-2, 8-8

adding

Cisco Unified IP Phones manually 2-11

Cisco Unified IP Phones using auto-registration 2-9

Cisco Unified IP Phones using BAT 2-11

users to Cisco Unified Communications Manager 5-19

adjusting, phone placement of 3-9

adjustment plate 3-12

Admin. VLAN ID 4-8

AdvanceAdhocConference service parameter 5-7

Alternate TFTP 4-9

anonymous call block 5-2

audible message waiting indicator 5-3

audience, for this document i-xi

authenticated call 1-14

authentication 1-9, 3-13

authentication server, in 802.1X 1-17

Authentication URL 4-18

authenticator, in 802.1X 1-17

auto answer 5-3

Auto Call Select 4-20

Auto Line Select 4-20

auto-pickup 5-3

auto-registration

using 2-9

auxiliary VLAN 2-3

B

background image

configuring 6-5

creating 6-4

custom 6-4

List.xml file 6-4

PNG file 6-4, 6-5

barge 1-18, 5-3

call security restrictions 1-15

BAT (Bulk Administration Tool) 2-11

BLF for Call Lists 4-20

block external to external transfer 5-3

BootP 1-4

BOOTP Server 4-5

Bootstrap Protocol (BootP) 1-4

Busy Lamp Field (BLF) speed dial 5-3

C

cable lock, connecting to phone 3-10

call

authenticated 1-14

encrypted 1-14

security interactions 1-15

call display restrictions 5-4

caller ID 5-5

Caller ID Blocking 5-5

call forward

all calls 5-4

destination override 5-4

display, configuring 5-4

call forward display, configuring 5-4, 5-7

CallManager Configuration Menu 4-12

call park 5-5

call pickup 5-5

call recording 5-5

call security restrictions using Barge 1-15

Call Statistics screen 7-1, 7-13

call waiting 5-5

CAPF (Certificate Authority Proxy Function) 1-13, 3-14

cell phone interference 1-1

certificate trust list file

See CTL file

Cisco Call Back 5-6

Cisco Discovery Protocol

See CDP

Cisco IP Manager Assistant (Cisco IPMA) 5-6

Cisco Peer to Peer Distribution Protocol (CPPDP) 1-6

Cisco Unified Communications Manager

adding phone to database of 2-9

interactions with 2-2

required for Cisco Unified IP Phones 3-2

verifying settings 9-4

Cisco Unified Communications Manager Administration

adding telephony features using 5-2

configuring LCD display using 6-7

Cisco Unified IP Phone

adding manually to Cisco Unified Communications Manager 2-11

adding to Cisco Unified Communications Manager 2-9

cleaning 9-20

configuration checklist 1-20

configuration requirements 1-18

configuring user services 5-18

features 1-2

figure 1-2

installation checklist 1-23

installation overview 1-18

installation procedure 3-6

installation requirements 1-18

modifying phone button templates 5-17

mounting to wall 3-11

power sources 2-3

registering 2-9

registering with Cisco Unified CallManager 2-11

registering with Cisco Unified Communications Manager 2-9

resetting 9-15

supported networking protocols 1-4

technical specifications D-1

troubleshooting 9-1

using LDAP directories 5-17

web page 8-1

Cisco Unified IP Phone Expansion Module 7914

attaching to phone 3-8

statistics 7-3, 7-13

troubleshooting 9-15

cleaning the Cisco Unified IP Phone 9-20

Clear softkey 7-4, 7-11

client matter codes 5-6

Communications Manager 1-5 4-12

conference 5-7

secure 1-15

conference joining 5-7

configurable call forward display 5-7

configuration file

.cnf.xml 2-6

creating 9-5

encrypted 1-13

modifying 6-1

overview 2-5

secure 2-6

XmlDefault.cnf.xml 2-6

configuring

from a Cisco Unified IP Phone 4-3

LDAP directories 5-17

overview 1-18

personal directories 5-17

phone button templates 5-17

softkey templates 5-18

startup network settings 3-13

user features 5-19

connecting

handset 3-6

headset 3-6

to AC adapter 3-6

to a computer 3-7

to the network 3-7

Console Logs web page 8-2

Core Dumps web page 8-2

CTL file

deleting from phone 9-16

requesting 2-8

unlocking 4-34

CTL File menu 4-33

custom phone rings

about 6-2

creating 6-2, 6-3, 6-5

PCM file requirements 6-3

D

daisy chaining 9-11

data VLAN 2-3

Days Display Not Active 4-25, 6-8

Debug Display web page 8-2, 8-11

Default Router 1-5 4-8

Device Authentication 4-36

device authentication 1-12

Device Configuration menu

displaying 4-2

editing values 4-3

overview 4-1

sub-menus 4-12

Device Information web page 8-2, 8-3

DHCP

description 1-5

troubleshooting 9-7

DHCP Address Released 4-9

DHCP Enabled 4-9

DHCP IP address 9-14

DHCP Server 4-5

directed call park 5-7

directories button 1-3

Directories URL 4-18

directory numbers, assigning manually 2-11

direct transfer 5-8

display, turning on and off automatically 6-7

Display button 6-7

display button 1-3

Display Idle Timeout 4-25, 6-9

Display On Duration 4-25, 6-8

Display On If Incoming call 4-25, 6-9

Display On Time 4-25, 6-8

Display On When Incoming Call 6-9

Display On When Incoming call 4-25

DND 5-8

DNS server

troubleshooting 9-8

verifying settings 9-4

DNS Server 1-5 4-8

documentation

additional i-xii

for users A-2

Domain Name 4-6

Domain Name System (DNS) 4-6

Domain Name System (DNS) server 4-8

do not disturb 5-8

DSCP For Call Control 4-28

DSCP For Configuration 4-28

DSCP For Services 4-28

Dynamic Host Configuration Protocol

See DHCP

E

EAP-MD5 4-36

editing, configuration values 4-3

encrypted call 1-14

encrypted configuration file 1-13

encryption

media 1-9, 1-12

signaling 1-9, 1-12

Erase softkey 9-16

error messages, used for troubleshooting 9-3

Ethernet Configuration menu

about 4-26

Span to PC Port option 4-26

Ethernet Information web page 8-2, 8-8

Expansion Module

See Cisco Unified IP Phone Expansion Module 7914

Expansion Module(s) screen 7-3, 7-13

extension mobility 5-8

F

fast dial service 5-9

feature buttons

directories 1-3

help 1-3

messages 1-3

services 1-3

settings 1-3

features

configuring on phone, overview 1-9

configuring with Cisco Unified Communications Manager, overview 1-8

informing users about 1-9

figure

Cisco Unified IP Phone features 1-2

Cisco Unified IP Phone rear cable connections 3-7

Cisco Unified IP Phone wall mount 3-12

file authentication 1-12

file format

List.xml 6-4

RingList.xml 6-2

firmware, verifying version 7-12

Firmware Versions screen 7-12

footstand

adjusting 3-9

adjustment button 1-3, 3-12

adjustment plate 3-12

identifying 1-3

forced authorization codes 5-9

G

G.711a, G.711µ, G.722, G.729a, G.729ab, iLBC 1-1

G.722 codec 4-24

G.729 1-1

G729a 1-1

G729ab 1-1

G729b 1-1

GARP Enabled 4-27

group call pickup 5-9

H

handset 1-4

handset, connecting 3-6

headset

audio quality 3-5

button for 1-3

connecting 3-5

disabling 3-5

quality 3-6

sound quality 3-6

using 3-4

Headset Enabled 4-22

headset port 3-6

height, adjusting 3-9

help button 1-3

hold 5-9

hold reversion 5-9

Host Name 4-6

HTTP, description 1-5

HTTP Configuration menu

about 4-18

options

Authentication URL 4-18

Directories URL 4-18

Idle URL 4-18

Idle URL Time 4-18

Information URL 4-18

Messages URL 4-18

Proxy Server URL 4-18

Services URL 4-18

hunt group 5-10

log out of hunt groups 5-10

Hypertext Transfer Protocol

See HTTP

I

icon

lock 1-14

padlock 1-14

shield 1-14

idle display

configuring 6-7

timeout 4-18

viewing settings 6-7

XML service 4-18, 6-7

Idle URL 4-18

Idle URL Time 4-18

iLBC codec 9-14

image authentication 1-12

immediate divert 5-10

Information URL 4-18

installing

Cisco Unified Communications Manager configuration 3-2

network requirements 3-2

preparing 2-9

procedure 3-6

requirements, overview 1-18

safety warnings 3-2

intercom 5-10

interference, cell phone 1-1

Internet Protocol (IP) 1-5

IP Address 4-6

IP address, troubleshooting 9-4

J

join 5-10

K

keypad 1-4

L

language overlays C-1

LCD screen

turning on and off automatically 6-7

LDAP directories, using with Cisco Unified IP Phone 5-17

light strip, on handset 1-4

line buttons 1-3

List.xml file 6-4

Locale Configuration menu

about 4-19

options

Network Locale 4-19

Network Locale Version 4-19

User Locale 4-19

User Locale Char Set 4-19

User Locale Version 4-19

Locale Installer C-1

localization

Installing the Cisco Unified Communications Manager Locale Installer C-1

phone button overlays for C-1

Locally Significant Certificate (LSC) 3-14

lock icon 1-14

Logging Display 4-28

Log server 4-31, 9-13

M

MAC address 4-6

malicious caller identification (MCID) 5-11

manufacturing installed certificate (MIC) 1-12

Media Configuration menu

about 4-22

options

Headset Enabled 4-22

Recording Tone 4-22

Recording Tone Duration 4-23

Recording Tone Local Volume 4-23

Recording Tone Remote Volume 4-23

Speaker Enabled 4-22

Video Capability Enabled 4-22

media encryption 1-12

meet-me conference 5-11

messages button 1-3

Messages URL 4-18

message waiting 5-2, 5-11

metrics, voice quality 8-12

MIC 1-12

mobile connect 5-11

mobile voice access 5-11

Model Information screen 7-1

multilevel precedence and preemption (MLPP) 5-11

music-on-hold 5-12

mute button 1-3

N

native VLAN 2-3

Navigation button 1-4

Network Configuration menu

about 4-5

displaying 4-2

editing values 4-3

locking options 4-3

options

Admin. VLAN ID 4-8

Alternate TFTP 4-9

BOOTP Server 4-5

CDP on PC port 4-30, 9-14

CDP on switch port 4-30

Default Router 1-5 4-8

DHCP Address Released 4-9

DHCP Enabled 4-9

DHCP Server 4-5

DNS Server 1-5 4-8

Domain Name 4-6

Host Name 4-6

IP Address 4-6

MAC Address 4-6

Operational VLAN ID 4-8

PC Port Configuration 4-11

PC VLAN 4-11

Subnet Mask 4-6

SW Port Configuration 4-10

TFTP Server 1 4-7

TFTP Server 2 4-7

overview 4-1

unlocking options 4-3

Network Configuration web page 8-2, 8-5

network connectivity, verifying 9-3

networking protocol

802.1X 1-5

BootP 1-4

CDP 1-4

CPPDP 1-6

DHCP 1-5

HTTP 1-5

IP 1-5

RTCP 1-6

RTP 1-6

SCCP 1-6

SIP 1-6

TCP 1-6

TFTP 1-7

TLS 1-7

UDP 1-7

networking protocols, supported 1-4

Network Locale 4-19

Network Locale Version 4-19

network outages, identifying 9-7

network port

10/100/1000 SW 3-4

configuring 4-10

connecting to 3-7

network requirements, for installing 3-2

network settings, startup configuration 3-13

network statistics 7-11, 8-8

Network Statistics screen 7-11

Network web page 8-2, 8-8

O

on hook call transfer 5-12

Operational VLAN ID 4-8

other group pickup 5-12

P

padlock icon 1-14, 4-3

PC, connecting to the phone 3-4

PCM file requirements, for custom ring types 6-3

PC Port Configuration 4-11

PC Port Disabled 4-27

PC VLAN 4-11

Peer firmware sharing 4-31, 9-13

personal directories 5-17

phone button templates, modifying 5-17

phone lines, buttons for 1-3

phone screen 2-4

phone settings access 4-1

physical connection, verifying 9-7

plugging in Cisco Unified IP Phone 3-6

PNG file 6-4, 6-5

power

maximum required from a switch 2-4

providing to the Cisco Unified IP Phone 2-3

power consumption 2-4

Power over Ethernet (PoE) 2-3

Power Save Configuration menu

about 4-25

options

Days Display Not Active 4-25

Display Idle Timeout 4-25

Display On Duration 4-25

Display On If Incoming call 4-25, 6-9

Display On Time 4-25

Display On When Incoming call 4-25

power source

causing phone to reset 9-8

description 2-3

effect on phone screen brightness 2-4

external power 2-3, 2-4

PoE 2-3, 2-4

power consumption 2-4

power injector 2-4

presence-enabled directories 5-12

privacy 5-12

Private Line Automated Ringdown (PLAR) 5-12

programmable buttons, description 1-3

Proxy Server URL 4-18

Q

QoS Configuration menu

about 4-28

options

DSCP For Call Control 4-28

DSCP For Configuration 4-28

DSCP For Services 4-28

QRT softkey 5-13, 9-17

Quality Reporting Tool (QRT) 5-13, 9-17

R

Real-Time Control Protocol

See RTCP

Real-Time Transport Protocol

See RTP

Recording Tone 4-22

Recording Tone Duration 4-23

Recording Tone Local Volume 4-23

Recording Tone Remote Volume 4-23

redial 5-13

reset

basic 9-15

factory 9-16

resetting

basic 9-16

Cisco Unified IP phone 9-15

continuously 9-6

intentionally 9-8

methods 9-16

ring activity 5-13

ringer, indicator for 1-4

RingList.xml file format 6-2

S

safety warnings 3-2

SCCP, description 1-6

screen

See also LCD screen

See LCD screen

screen illumination disabling 5-15

secure conference

description 1-15, 5-13

establishing 1-15

identifying 1-15

restrictions 1-15, 1-16

security restrictions 1-16

secure SRST reference 1-12

securing the phone with a cable lock 3-10

security

CAPF (Certificate Authority Proxy Function) 1-13, 3-14

configuring on phone 3-13

device authentication 1-12

encrypted configuration file 1-13

file authentication 1-12

image authentication 1-12

Locally Significant Certificate (LSC) 3-13

manufacturing installed certificate (MIC) 1-12

media encryption 1-12

secure configuration file 2-6

secure SRST reference 1-12

security profiles 1-13, 1-14

signaling authentication 1-12

signaling encryption 1-12

Security Configuration menu (on Device Configuration menu)

about 4-27

options

GARP Enabled 4-27

Logging Display 4-28

PC Port Disabled 4-27

Security Mode 4-28

Voice VLAN Enabled 4-27

Web Access Enabled 4-27

Security Configuration menu (on Settings menu)

about 4-32

options

802.1X Authentication 4-33

802.1X Authentication Status 4-33

CAPF Server 4-33

CTL File 4-32

LSC 4-32

MIC 4-32

Security Mode 4-32

Trust List 4-33

Web Access Enabled 4-32

Security Mode 4-28

security profiles 1-13, 1-14

Select button 1-4

services

configuring for users 5-18

description 5-14

subscribing to 5-18

services button 1-3

Services URL 4-18

Services URL button 5-14

settings button 1-3

Settings menu access 3-14, 4-2

shared line 5-14

shield icon 1-14

signaling authentication 1-12

signaling encryption 1-12

silent monitoring 5-14

SIP, description 1-6

softkey buttons, description 1-4

softkey templates, configuring 5-18

Span to PC Port 4-26

Speaker button

description 1-3

disabling 3-4

Speaker Enabled 4-22

speakerphone

button for 1-3

speed dial

buttons for 1-3

template for 5-18

speed dialing 5-2, 5-14

SRST

description 4-13

secure reference 1-12

standard (ad hoc) conference 5-7

startup problems 9-2

startup process

accessing TFTP server 2-7

configuring VLAN 2-7

contacting Cisco Unified Communications Manager 2-8

loading stored phone image 2-7

obtaining IP address 2-7

obtaining power 2-7

requesting configuration file 2-8

requesting CTL file 2-8

understanding 2-7

verifying 3-12

statistics

call 7-13

network 7-11, 8-8

streaming 8-11

Status menu

description 7-1

submenus on 7-3

status messages 7-3

Status Messages screen 7-3

Status Messages web page 8-2, 8-11

Stream 0 web page 8-11

Stream 1 web page 8-3, 8-11

Stream 2 web page 8-3, 8-11

Stream 3 web page 8-3, 8-11

Stream 4 web page 8-3, 8-11

Stream 5 web page 8-3, 8-11

streaming statistics 8-11

Subnet Mask 4-6

supplicant, in 802.1X 1-17

Survivable Remote Site Telephony

See SRST

SW Port Configuration 4-10

T

TCP 1-6

technical specifications, for Cisco Unified IP Phone D-1

telephony features

abbreviated dialing 5-2

anonymous call block 5-2

audible message waiting indicator 5-3

auto answer 5-3

auto-pickup 5-3

barge 1-18, 5-3

block external to external transfer 5-3

Busy Lamp Field (BLF) speed dial 5-3

call display restrictions 5-4

caller ID 5-5

caller ID blocking 5-5

call forward 5-4

call forward configurable display 5-4

call park 5-5

call pickup 5-5

call recording 5-5

call waiting 5-5

Cisco Call Back 5-6

Cisco IP Manager Assistant (Cisco IPMA) 5-6

client matter codes 5-6

conference 5-7

configurable call forward display 5-7

directed call park 5-7

direct transfer 5-8

do not disturb (DND) 5-8

extension mobility 5-8

fast dial service 5-9

forced authorization codes 5-9

group call pickup 5-9

hold 5-9

hold reversion 5-9

hunt group 5-10

immediate divert 5-10

join 5-10

log out of hunt groups 5-10

Log server 4-31, 9-13

malicious caller identification (MCID) 5-11

meet-me conference 5-11

message waiting 5-2

mobile connect 5-11

mobile voice access 5-11

multilevel precedence and preemption (MLPP) 5-11

music-on-hold 5-12

on hook call transfer 5-12

other group pickup 5-12

Peer firmware sharing 4-31, 9-13

presence-enabled directories 5-12

privacy 5-12

redial 5-13

ring activity 5-13

screen illumination disabling 5-15

services 5-14

Services URL button 5-14

shared line 5-14

silent monitoring 5-14

speed dialing 5-14

Time-of-Day Routing 5-15

transfer 5-15

video mode 5-15

video support 5-16

voice messaging system 5-16

TFTP

description 1-7

troubleshooting 9-3

TFTP Server 1 4-7

TFTP Server 2 4-7

time, displayed on phone 3-2

Time-of-Day Routing 5-15

TLS 2-5

transfer 5-15

Transmission Control Protocol

See TCP

Transport Layer Security

See TLS

Trivial File Transfer Protocol

See TFTP

troubleshooting

Cisco Unified Communications Manager settings 9-4

Cisco Unified IP Phone 9-1

Cisco Unified IP Phone Expansion Module 7914 9-15

DHCP 9-7

DNS 9-8

DNS settings 9-4

IP addressing and routing 9-4

network connectivity 9-3

network outages 9-7

phones resetting 9-8

physical connection 9-7

services on Cisco Unified Communications Manager 9-4

TFTP settings 9-3

VLAN configuration 9-7

Trust List menu 4-35

U

UI Configuration menu 4-20

options

Auto Call Select 4-20

Auto Line Select 4-20

BLF for Call Lists 4-20

uncompressed wideband (16bits, 16kHz) audio 1-1

Unlock softkey 4-34

User Datagram Protocol

See UDP

User Locale 4-19

User Locale Char Set 4-19

User Locale Version 4-19

User Options web page

description 5-19

giving users access to 5-19

specifying options that appear 5-20

users

adding to Cisco Unified Communications Manager 5-19

configuring personal directories A-4

documentation for A-2

providing required information to A-1

providing support to A-1

subscribing to services A-3

V

verifying

firmware version 7-12

startup process 3-12

Video Capability Enabled 4-22

video mode 5-15

video support 5-16

VLAN

auxiliary, for voice traffic 2-3

configuring 4-8

configuring for voice networks 2-2

native, for data traffic 2-3

verifying 9-7

voice messaging system 5-16

voice messaging system, accessing A-3

voice quality metrics 8-12

voice VLAN 2-3

Voice VLAN Enabled 4-27

volume button 1-3

W

wall mounting 3-11

Web Access Enabled 4-27

web page

about 8-1

Access 8-2, 8-8

accessing 8-2

Console Logs 8-2

Core Dumps 8-2

Debug Display 8-2, 8-11

Device Information 8-2, 8-3

disabling access to 8-3

Ethernet Information 8-2, 8-8

Network 8-2, 8-8

Network Configuration 8-5

Network Configuration web page 8-2

preventing access to 8-3

Status Messages 8-2, 8-11

Stream 0 8-11

Stream 1 8-3, 8-11

Stream 2 8-3, 8-11

Stream 3 8-3, 8-11

Stream 4 8-3, 8-11

Stream 5 8-3, 8-11

wideband codec 1-1

wideband headset 4-24

option 4-21

user controllable 4-21

X

XmlDefault.cnf.xml 2-6