Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Calling Features
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Calling Features

Contents

Calling Features

Calling Features Overview

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary. For more information, contact your system administrator.

Basic Call Options

The following procedures describe some easy ways to place a call on your Cisco Unified IP Phone.

Tips

  • You can dial on-hook, without a dial tone (predial). To predial, enter a number, then go off-hook by lifting the handset or pressing Dial, , or .
  • When you predial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off-hook.
  • If you make a mistake while dialing, press << to erase digits.
  • If parties on a call hear a beep tone, the call may be monitored or recorded. Contact your system administrator for more information.
  • You can start or stop a recording by pressing the Record softkey on your phone.
  • Your phone may be set up for international call logging, which is indicated by a plus (+) symbol on the call logs, redial, or call directory entries. Contact your system administrator for more information.

Place Call

Procedure
Pick up the handset and dial the number.

Place Call Using Speakerphone

Procedure
    Step 1   Press
    Step 2   Enter a number.

    Place Call Using Headset

    Procedure
    Perform one of the following actions:
    • Press and enter a number.
    • If is lit, press New Call and enter a number.

    Redial Number

    Procedure
    Perform one of the following actions:
    • Press Redial to dial the last number.
    • Press the Navigation button (with the phone idle) to see your Placed Calls.

    Place Call When Another Call Is Active (Using Same Line)

    Procedure
      Step 1   Press Hold.
      Step 2   Press New Call.
      Step 3   Enter a number.

      Dial from Call Log

      Procedure
        Step 1   Choose
        Step 2   Select one of the following entries:
        • Missed Calls
        • Received Calls
        • Placed Calls
        Step 3   Select the listing or scroll to it and go off-hook.

        Additional Call Options

        You can place calls using special features and services that may be available on your phone. Contact your system administrator for more information about these additional options.

        Tips

        • Look for Busy Lamp Field indicators to see if a line associated with a speed-dial, call record, or directory listing is busy before placing a call to that line.
        • To place a call using your Cisco Extension Mobility profile, log in to the Cisco Extension Mobility service on a phone.
        Related References

        Place Call While Another Call is Active (Using Different Line)

        Procedure
          Step 1   Press for a new line. The first call is automatically placed on hold.
          Step 2   Enter a number.

          Dial from Corporate Directory on Personal Computer Using Cisco WebDialer

          Procedure
            Step 1   Open a web browser and go to a WebDialer-enabled corporate directory.
            Step 2   Click the number that you want to dial.

            Notify When Busy or Ringing Extension Available (CallBack)


            Note


            When a call is being chaperoned, the call chaperone cannot use CallBack.


            Procedure
              Step 1   Press CallBack while listening to the busy tone or ring sound.
              Step 2   Hang up. Your phone alerts you when the line is free.
              Step 3   Place the call again.

              Make Priority (Precedence) Call

              Only SCCP phones support priority calling.

              Procedure
              Enter the Multilevel Precedence and Preemption (MLPP) access number, followed by a phone number.

              Place Call Using Billing or Tracking Code

              Only SCCP phones support billing or tracking codes.

              Procedure
                Step 1   Dial a number.
                Step 2   After the tone, enter a Client Matter Code (CMC) or a Forced Authorization Code (FAC).

                Make Call from Mobile Phone Using Mobile Voice Access

                Procedure
                  Step 1   Obtain your Mobile Voice Access number and PIN from your system administrator.
                  Step 2   Dial your assigned Mobile Voice access number.
                  Step 3   Enter your mobile phone number (if requested) and PIN.
                  Step 4   Press 1 to make a call to an enterprise IP Phone.
                  Step 5   Dial a desktop phone number other than your desktop phone number.

                  Place Call Using PAB

                  Before using this option, your system administrator must configure this feature and assign a service URL to the line button. For more information, contact your system administrator.

                  Procedure
                    Step 1   Press the PAB line button.
                    Step 2   Access the contact and select the number.

                    The system dials the specified number.


                    Make Speed Dial Call

                    Procedure
                    Perform one of the following actions:
                    • Press (a Speed Dial button).
                    • Use the Abbreviated Dial feature.
                    • Use the Fast Dial feature.

                    Dial from Corporate Directory on Phone

                    Procedure
                      Step 1   Choose > Corporate Directory (name can vary).
                      Step 2   Enter a name and press Search.
                      Step 3   Highlight a listing and go off-hook.

                      Dial Personal Address Book (PAB) Entry

                      Procedure
                        Step 1   Choose > Personal Directory to log in.
                        Step 2   Choose Personal Address Book and search for a listing.
                        Step 3   Scroll to a contact or press the index number.

                        The system dials the specified contact.


                        Make Fast Dial Call

                        Before using this option, your system administrator must configure this feature and assign a service URL to the line button. Contact your system administrator for more information.

                        Procedure
                          Step 1   Press the Fast Dial line button.
                          Step 2   To find and select an entry, scroll to or press the index number.

                          The system dials the specified number.


                          Call Answer

                          You can answer a call by lifting the handset, or you can use other options if they are available on your phone.

                          If you want to...

                          Then...

                          For more information, see...

                          Answer with a headset

                          Press , if unlit. Or, if is lit, press Answer or (flashing).

                          Note   

                          The ringing line is selected automatically. Contact your system administrator for the options to select the primary line each time.

                          If you are using a wireless headset, refer to the wireless headset documentation.

                          Handset, Headset, and Speakerphone

                          Answer with the speakerphone

                          Press , Answer, or (flashing).

                          Note   

                          The ringing line is selected automatically. Contact your system administrator for the options to select the primary line each time.

                          Handset, Headset, and Speakerphone

                          Switch from a connected call to answer a new call

                          Press Answer, or if the call is ringing on a different line, press (flashing).

                          Hold and Resume

                          Answer using call waiting

                          Press Answer.

                          Hold and Resume

                          Send a call to a voice message system

                          Press iDivert.

                          Call Transfer To Voice Message System

                          Auto-connect calls

                          Use AutoAnswer.

                          AutoAnswer with Headset or Speakerphone

                          Retrieve a parked call on another phone

                          Use Call Park, Directed Call Park, or Assisted Directed Call Park.

                          Call Park

                          Use your phone to answer a call ringing elsewhere

                          Use Call Pickup.

                          Call Pickup

                          Answer a priority call (SCCP phones only)

                          Hang up the current call and press Answer.

                          Priority Calls

                          Answer a call on your mobile phone or other remote destination

                          Set up Mobile Connect and answer your phone.

                          When you enable Mobile Connect, answer the call on your mobile phone, and have up to four IP Phones or Softphone configured as shared lines, the additional phones stop flashing.

                          See Business Calls Using Single Phone Number .

                          Tips

                          • If parties on a call hear a beep tone, the call may be monitored or recorded. Contact your system administrator for more information.
                          • If you work in a contact center or similar environment, you can create, update, and delete your own prerecorded greeting that plays automatically if Agent Greeting is configured for your phone. For more information, see your system administrator.
                          • A Call Chaperone user cannot answer an incoming call while calls are being chaperoned.

                          Call Disconnect

                          To end a call, hang up. Here are some more details.

                          If you want to...

                          Then...

                          Hang up while using the handset

                          Return the handset to its cradle. Or press EndCall.

                          Hang up while using the headset

                          Press . Or, to keep headset mode active, press EndCall.

                          Cisco Unified IP Phones 7962G and 7942G support a wireless headset. If you are using a wireless headset, refer to the wireless headset documentation for instructions.

                          Hang up while using the speakerphone

                          Press or EndCall.

                          Hang up one call but preserve another call on the same line

                          Press EndCall. If necessary, remove the call from hold first.

                          Hold and Resume

                          You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right in the call information area and the corresponding line button flashes green . With a shared line, when you place a call on hold, the line button flashes green and the phone displays the hold icon. When another phone places a call on hold, the line button flashes red and the phone displays the remote hold icon.

                          If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to ringing after a certain period of time. The "reverting" call remains on hold until you resume it or until Hold Reversion times out.

                          Your phone indicates the presence of a reverting call by:

                          • Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).
                          • Briefly displaying a "Hold Reversion" message in the status bar at the bottom of the phone screen.
                          • Displaying the animated Hold Reversion icon next to the caller ID for the held call.
                          • Displaying a flashing amber line button (depending on the line state).

                          Tips

                          • Engaging the Hold feature typically generates music (if Music on Hold is configured) or a beeping tone.
                          • If you receive an alert for an incoming call and a reverting call at the same time, by default your phone shifts the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting.
                          • If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.
                          • Your system administrator determines the duration between Hold Reversion alerts.
                          • When a call is chaperoned, the call chaperone cannot use Hold.

                          Put Call on Hold

                          Procedure
                            Step 1   Make sure that the call you want to put on hold is highlighted.
                            Step 2   Press Hold.

                            Remove Call from Hold on Current Line

                            Procedure
                              Step 1   Highlight the appropriate call.
                              Step 2   Press Resume.

                              Remove Call from Hold on Different Line

                              Procedure
                                Step 1   Press the appropriate line button: or (flashing). Doing so may cause a held call to resume automatically:
                                • If there is a reverting call on the line, that call resumes.
                                • If there is more than one reverting call on the line, the oldest reverting call resumes.
                                • If a nonreverting held call is the only call on the line, the nonreverting held call resumes.
                                Step 2   If necessary, scroll to the appropriate call and press Resume.

                                Mute

                                With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the handset, speakerphone, or headset.

                                Mute or Unmute Call

                                Procedure
                                  Step 1   To mute a call, press .
                                  Step 2   To unmute a call, press .

                                  Multiple Calls

                                  Understanding how multiple calls display on your phone can help you organize your call-handling efforts.

                                  In standard viewing mode, your phone displays calls as follows for the highlighted line:

                                  • Calls with the highest precedence and longest duration display at the top of the list.
                                  • Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last.

                                  You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, use the Navigation button to scroll to it.

                                  View Calls on Another Line

                                  Procedure
                                    Step 1   Press .
                                    Step 2   Immediately press the line button .

                                    Switch to Call Overview Mode

                                    Procedure
                                      Step 1   Press for the highlighted line.

                                      The phone switches to call overview mode, displaying one call per line. The displayed call is either the active call or the held call with the longest duration.

                                      Step 2   To return to standard viewing mode, press and then immediately press the line button.

                                      Switch Between Connected Calls on One Line

                                      Procedure
                                        Step 1   Highlight the call you want to switch to.
                                        Step 2   Press Resume.

                                        Any active call is placed on hold and the selected call resumes.


                                        Switch Between Connected Calls on Different Lines

                                        Procedure
                                          Step 1   Press for the line that you are switching to.

                                          If a single call is holding on the line, the call automatically resumes.

                                          Step 2   If multiple calls are holding, highlight the appropriate call and press Resume.

                                          Switch from Connected Call to Answer Ringing Call

                                          Procedure
                                          Perform one of the following actions:
                                          • Press Answer.
                                          • If the call is ringing on a different line, press (flashing).

                                          The phone places the active call on hold and the selected call resumes.


                                          In-Progress Call Movement

                                          You can switch in-progress calls between the desktop phone and your mobile phone or other remote destination.

                                          Switch In-Progress Call on Desk Phone to Mobile Phone

                                          Procedure
                                            Step 1   Press the Mobility softkey and select Send call to mobile.
                                            Step 2   Answer the in-progress call on your mobile phone.

                                            The desktop phone line button turns red and the handset icons and the calling party number appear on the phone display. You cannot use the same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make or receive calls.


                                            Switch In-Progress Call from Mobile Phone to Desk Phone

                                            Procedure
                                              Step 1   Hang up the call on your mobile phone to disconnect the mobile phone but not the call.
                                              Step 2   Press Resume on your desk phone within 4 seconds and start talking on the desk phone.

                                              Switch In-Progress Call from Mobile Phone to Desk Phone Sharing Same Line (Session Handoff)

                                              Procedure
                                                Step 1   While on your mobile phone, enter the access code for the Session Handoff feature (for example, *74). Contact your system administrator for a list of access codes.
                                                Step 2   Hang up the call on your mobile phone to disconnect the mobile phone but not the call.
                                                Step 3   Press Answer on your desk phone within 10 seconds and start talking on the desk phone. Your system administrator sets the maximum number of seconds you have to answer the call on your desk phone.

                                                The other Cisco Unified devices that share the same line display a Remote in Use message.


                                                Call Transfer

                                                Transfer redirects a connected call. The target is the number to which you want to transfer the call.

                                                Tips

                                                • If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up.
                                                • If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold.
                                                • You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it.
                                                • When a call is chaperoned, the call chaperone cannot use transfer.
                                                • To redirect a call to a voice message system, press iDivert. For more information, see Call Transfer To Voice Message System.

                                                Transfer Call Without Talking to Transfer Recipient

                                                Procedure
                                                  Step 1   From an active call, press Transfer.
                                                  Step 2   Enter the target number.
                                                  Step 3   Press Transfer again to complete the transfer or EndCall to cancel.
                                                  Step 4   If your phone has on-hook transfer enabled, complete the transfer by hanging up.

                                                  Talk to Transfer Recipient Before Transferring Call (Consult Transfer)

                                                  Procedure
                                                    Step 1   From an active call, press Transfer.
                                                    Step 2   Enter the target number.
                                                    Step 3   Wait for the transfer recipient to answer.
                                                    Step 4   Press Transfer again to complete the transfer or EndCall to cancel.
                                                    Step 5   If your phone has on-hook transfer enabled, complete the transfer by hanging up.

                                                    Call Transfer To Voice Message System

                                                    You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to the voice message system of another person.

                                                    Tips

                                                    • If the call was originally sent to the phone of another person, iDivert allows you to redirect the call either to your own voice message system or to the voice message system of the originally called party. Your system administrator makes this option available to you.
                                                    • If the call was sent to you directly (not transferred or forwarded to you), or if your phone does not support the option described above, using iDivert redirects the call to your voice message system.
                                                    • If your phone displays a menu that disappears before you make your selection, you can press iDivert again to redisplay the menu. You can also contact your system administrator regarding a longer timeout value.
                                                    • When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified devices. The iDivert feature returns when the call ends.

                                                    Send Active, Ringing, or On-Hold Call to Voice Message System

                                                    Procedure
                                                      Step 1   Press iDivert.

                                                      If you have no redirect options available, the call transfers to your voice message system.

                                                      Step 2   If you have redirect options available, your phone displays a new menu. Choose an option to redirect the call.

                                                      Call Forward

                                                      You can use Call Forward features to redirect incoming calls from your phone to another number.

                                                      Your system administrator may allow you to choose from two types of call forwarding features:

                                                      • Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.
                                                      • Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)—Applies to certain calls that you receive, according to conditions.

                                                      You can access Call Forward All on your phone or from your Cisco Unified Communications Manager User Options web pages. Conditional call forwarding features are accessible only from your User Options web pages. Your system administrator determines which Call Forward features are available to you.

                                                      Tips

                                                      • Enter the Call Forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.
                                                      • You can forward your calls to a traditional analog phone or to another IP Phone, although your system administrator may restrict the call forwarding feature to numbers within your company.
                                                      • Call Forward is phone line specific. If a call reaches you on a line where Call Forward is not enabled, the call rings as usual.
                                                      • Your system administrator can enable the Call Forward Override feature that allows the person receiving your forwarded calls to reach you. With override enabled, a call placed from the target phone to your phone does not forward, but rings through.
                                                      • Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a call forwarding loop or would exceed the maximum number of links permitted in a call forwarding chain.
                                                      • When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the same line (Session Handoff), the Call Forward feature is disabled on the Cisco Unified devices. The Call Forward feature returns when the call ends.
                                                      • To verify that Call Forward All is enabled on your primary line, look for:
                                                        • The Call Forward icon above your primary phone number: .
                                                        • The Call Forward target number in the status line.

                                                      Set Up or Cancel Call Forwarding

                                                      When call forwarding is enabled for any line other than the primary line, your phone does not provide you with confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options web pages.

                                                      Procedure
                                                        Step 1   Log in to your User Options web pages.
                                                        Step 2   Access your call forwarding settings.

                                                        Set Up and Cancel Call Forward All from Phone

                                                        Procedure
                                                          Step 1   To set Call Forward All, press CFwdALL or Forward All and enter a target phone number.
                                                          Step 2   To cancel Call Forward All, press CFwdALL or Forward All.

                                                          Do Not Disturb

                                                          Do Not Disturb (DND) turns off all audible and visual notifications of incoming calls. Your system administrator enables DND on your phone.

                                                          When DND and Call Forward are enabled on your phone, calls forwards immediately and the caller does not hear a busy tone.

                                                          DND interaction with other types of calls includes:

                                                          • DND does not affect intercom calls or nonintercom priority calls.
                                                          • If both DND and AutoAnswer are enabled, only intercom calls autoanswer.
                                                          • When you switch an in-progress call from your mobile phone to Cisco Unified phones that share the same line (Session Handoff), the phone disables the DND feature. The DND feature returns when the call ends.

                                                          Turn DND On and Off

                                                          Procedure
                                                            Step 1   To turn DND on, press DND.

                                                            Do Not Disturb displays on the phone, the DND lights (solid), and the ringtone turns off.

                                                            Step 2   To turn DND off again, press DND.

                                                            Set Up DND Settings

                                                            If your system administrator configured DND settings to appear on the User Options page, perform these steps:

                                                            Procedure
                                                              Step 1   Log in to your User Options web pages.
                                                              Step 2   From the drop-down menu, choose User Options > Device.
                                                              Step 3   You can set the following options:
                                                              • Do Not Disturb: Set to enable/disable DND.
                                                              • DND Option: Choose either Call Reject (to turn off all audible and visual notifications) or Ringer Off (to turn off only the ringer).
                                                              • DND Incoming Call Alert (applies to either DND option set): Set the alert to beep only, flash only, disable the alert, or choose "None" (to use the "Alert" setting configured by your system administrator).

                                                              Conference Calls

                                                              The Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call.

                                                              You can create a conference in various ways, depending on your needs and the features that are available on your phone.

                                                              • Conference—Enables you to create a standard (ad hoc) conference by calling each participant. Use the Confrn softkey or the Conference button. Conference is available on most phones.
                                                              • Join—Enables you to create a standard (ad hoc) conference by combining existing calls. Use the Join softkey or button.
                                                              • cBarge—Enables you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. Press a line button or use the cBarge softkey or button. cBarge is only available on phones that use shared lines.
                                                              • Meet Me—Enables you to create or join a conference by calling a conference number. Use the MeetMe softkey or button.

                                                              Ad Hoc Conference

                                                              Conference allows you to call each participant. Conference is available on most phones.

                                                              Create Conference by Calling Participants

                                                              Procedure
                                                                Step 1   From a connected call, press Confrn or Conference. You may need to press the more softkey to see Confrn.
                                                                Step 2   Enter the phone number of the participant.
                                                                Step 3   Wait for the call to connect.
                                                                Step 4   Press Confrn or Conference again to add the participant to your call.
                                                                Step 5   Repeat to add additional participants.

                                                                Add New Participants to Conference

                                                                Your system administrator determines whether noninitiators of a conference can add or remove participants.

                                                                Procedure
                                                                  Step 1   From a connected call, press Confrn or Conference. You may need to press the more softkey to see Confrn.
                                                                  Step 2   Enter the phone number of the participant.
                                                                  Step 3   Wait for the call to connect.
                                                                  Step 4   Press Confrn or Conference again to add the participant to your call.
                                                                  Step 5   Repeat to add additional participants.

                                                                  Join Conference

                                                                  Join allows you to combine two or more existing calls to create a conference in which you are a participant.

                                                                  Tips

                                                                  • If you frequently join more than two parties into a single conference, you may find it useful to first select the calls that you want to join together, and then press Join to complete the action.
                                                                  • When Join completes, the caller ID changes to Conference.
                                                                  • You may be able to combine multiple conference calls by using the Join or DirTrfr softkeys. Contact your system administrator to see if this feature is available to you.
                                                                  • A Call Chaperone user can conference only the first caller. Subsequent callers can be conferenced by the other participants in the conference.

                                                                  Join Together Existing Calls on Single Phone Line

                                                                  Procedure
                                                                    Step 1   From an active call, highlight another call that you want to include in the conference and press Select.

                                                                    Selected calls display this icon .

                                                                    Step 2   Repeat this step for each call that you want to add.
                                                                    Step 3   Press Join. You may need to press the more softkey to see Join.

                                                                    Join Together Existing Calls on Multiple Phone Lines

                                                                    Procedure
                                                                      Step 1   From an active call, press Join. You may need to press more to see Join.
                                                                      Step 2   Press the green flashing line button for the calls that you want to include in the conference.
                                                                      Note   

                                                                      If your phone does not support Join for calls on multiple lines, transfer the calls to a single line before using Join.

                                                                      Step 3   If a window opens on your phone screen prompting you to select the calls that you want to join, highlight the calls, press Select, and then press Join to complete the action.

                                                                      The calls are joined.


                                                                      Barge Conference

                                                                      You can create a conference by using cBarge to add yourself to a call on a shared line. For more information, see Barge, cBarge, and Shared-line Calls and Conference Participants List.

                                                                      Create Conference by Barging Call on Shared Line

                                                                      Procedure
                                                                        Step 1   Press the line button for the shared line.
                                                                        Step 2   In some cases, you must highlight the call and press cBarge to complete the action.

                                                                        Meet Me Conference

                                                                        Meet Me conferencing allows you to start or join a conference by calling the conference number.

                                                                        Tips

                                                                        • If you call a secure Meet Me conference number from a non-secure phone, your phone displays the message Device Not Authorized. For more information, see Secure Calls.
                                                                        • A Meet Me conference ends when all participants hang up.
                                                                        • If the conference initiator disconnects, the conference call continues until all participants hang up.

                                                                        Start Meet Me Conference

                                                                        Participants cannot join the conference until the initiator starts the conference.

                                                                        Procedure
                                                                          Step 1   Obtain a Meet Me phone number from your system administrator.
                                                                          Step 2   Distribute the number to participants.
                                                                          Step 3   When you are ready to start the meeting, go off-hook to get a dial tone, then press MeetMe.
                                                                          Step 4   Dial the Meet Me conference number.

                                                                          Participants can now join the conference by dialing the Meet Me number.


                                                                          Join Meet Me Conference

                                                                          Procedure
                                                                            Step 1   Dial the Meet Me conference number provided by the conference initiator.
                                                                            Step 2   If you hear a busy tone, the conference initiator has not joined the conference. Wait a minute and then try your call again.

                                                                            Conference Participants List

                                                                            During a standard (ad hoc) conference, you can view a list of participants and remove participants.

                                                                            Control Conference Using Participants List

                                                                            The conference participants list, ConfList, displays a maximum of 16 participants. Though users can add as many conference participants as the conference bridge supports, ConfList displays only 16 participants. As new participants join the conference, ConfList displays only the last 16 participants who have joined.

                                                                            Procedure
                                                                              Step 1   Press ConfList or Conference List.

                                                                              Participants are listed in the order in which they join the conference with the most recent additions at the top.

                                                                              Step 2   To get an updated list of conference participants, press Update.
                                                                              Step 3   To see who initiated the conference, locate the participant listed at the bottom of the list with an asterisk (*) next to the name.
                                                                              Step 4   To remove any conference participant, highlight the participant’s name and press Remove.
                                                                              Step 5   To drop the last participant added to the conference, press RMLstC or Remove Last Participant.

                                                                              You can remove participants only if you initiated the conference call.


                                                                              Verify Conference Call Security

                                                                              Procedure
                                                                                Step 1   To verify conference security, press ConfList or Conference List.
                                                                                Step 2   To verify that a conference call is secure, look for the or icon after Conference on the phone screen.
                                                                                Step 3   To verify that a participant is calling from a secure phone, look for the or icon beside the participant’s name on the phone screen.

                                                                                Intercom Calls

                                                                                You can place an intercom call to a target phone that autoanswers the call in speakerphone mode with mute activated. The one-way intercom call allows you to deliver a short message to the recipient. The audio plays on the handset or headset, if one of these is in use. Any current call activity that your recipient is engaged in continues simultaneously.

                                                                                When you receive an intercom-alert tone, you can choose one of these options:

                                                                                • Listen to the caller with your microphone muted (you can hear the caller, but the caller cannot hear you).
                                                                                • End the intercom call by pressing EndCall with the intercom call in focus. Do this if you do not want to hear the message.
                                                                                • Talk to the caller by pressing the active intercom button and using either the handset, headset, or speaker. The intercom call becomes a two-way connection so that you can converse with the caller.

                                                                                When using the intercom feature, be aware of the following:

                                                                                • From an intercom line, you can only dial other intercom lines.
                                                                                • You can use only one intercom line at a time.
                                                                                • When your active call is being monitored or recorded, you can receive or place intercom calls.
                                                                                • You cannot place an intercom call on hold.

                                                                                Note


                                                                                If you log into the same phone on a daily basis using your Cisco Extension Mobility profile, ensure that your system administrator assigns the phone button template that contains intercom information to this profile and assign the phone as the default intercom device for the intercom line.


                                                                                Place Intercom Call to Preconfigured Intercom Number

                                                                                Procedure
                                                                                  Step 1   Press (intercom target line).
                                                                                  Step 2   After you hear the intercom-alert tone, begin speaking.

                                                                                  Place Intercom Call to Any Intercom Number

                                                                                  Procedure
                                                                                    Step 1   Press ().
                                                                                    Step 2   Enter the intercom target number or press a speed-dial number for your target.
                                                                                    Step 3   After you hear the intercom-alert tone, begin speaking.

                                                                                    Receive Intercom Call

                                                                                    Procedure
                                                                                    When you hear the intercom-alert tone, handle the call in one of these ways:
                                                                                    • Listen to the message in one-way audio.
                                                                                    • Speak to the caller by pressing (active intercom line).
                                                                                    • Press EndCall with the intercom call in focus.

                                                                                    Advanced Call Handling

                                                                                    Advanced call-handling tasks involve special features that your system administrator may configure for your phone depending on your call-handling needs and work environment.

                                                                                    Speed Dial

                                                                                    Speed Dial enables you to enter an index number, press a button, or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features:

                                                                                    • Speed-dial buttons
                                                                                    • Abbreviated Dialing
                                                                                    • Fast Dials

                                                                                    To set up speed-dial buttons and Abbreviated Dial, you must access your User Options web pages. To set up Fast Dials, you must access the Personal Directory feature. Alternatively, your system administrator can configure speed-dial features for you.

                                                                                    Related References

                                                                                    Make Call Using Speed-Dial Buttons

                                                                                    If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can see if the speed-dial number is busy before dialing.

                                                                                    Procedure
                                                                                      Step 1   Set up speed-dial buttons.
                                                                                      Step 2   To place a call, press (a speed-dial button).

                                                                                      Make Call Using On-Hook Abbreviated Dial

                                                                                      Procedure
                                                                                        Step 1   Set up Abbreviated Dialing codes.
                                                                                        Step 2   To place a call, enter the Abbreviated Dialing code and press AbbrDial.

                                                                                        Make Call Using Fast Dial

                                                                                        Procedure
                                                                                          Step 1   Create a Personal Address Book entry and assign a Fast Dial code.
                                                                                          Step 2   To place a call, access the Fast Dial service on your phone.

                                                                                          Call Pickup

                                                                                          Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You may use Call PickUp if you share call-handling tasks with coworkers.

                                                                                          Tips

                                                                                          • If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has been ringing for the longest time).
                                                                                          • If you press GPickUp or Group PickUp and enter a line number, your phone picks up the ringing call on that particular line (if available).
                                                                                          • If you have multiple lines and want to pick up the call on a non-primary line, first press for the desired line and then press a Call PickUp softkey or button.
                                                                                          • Depending on how your phone is configured, you may receive an audio or visual alert about a call to your pickup group.
                                                                                          • If you use the BLF Pickup feature on your phone, see Busy Lamp Field Features.

                                                                                          Answer Call Ringing on Another Extension Within Call Pickup Group

                                                                                          Procedure
                                                                                            Step 1   Press PickUp. You might have to go off-hook to display the softkey.

                                                                                            If your phone supports autopickup, you are now connected to the call.

                                                                                            Step 2   If the call rings, press Answer to connect to the call.

                                                                                            Answer Call Ringing on Another Extension Outside Call Pickup Group

                                                                                            Procedure
                                                                                              Step 1   Press the GPickUp softkey or the Group PickUp button. You may have to lift the handset to display the softkey.
                                                                                              Step 2   Enter the group pickup number.

                                                                                              If your phone supports autopickup, you are now connected to the call.

                                                                                              Step 3   If the call rings, press Answer to connect to the call.

                                                                                              Answer Call Ringing on Another Extension in Group or in Associated Group

                                                                                              Procedure
                                                                                                Step 1   Press the OPickUp softkey or the Other PickUp button. You may have to lift the handset to display the softkey.

                                                                                                If your phone supports autopickup, you are now connected to the call.

                                                                                                Step 2   If the call rings, press Answer to connect to the call.

                                                                                                Answer Call Ringing on Particular Extension (Line Number)

                                                                                                Procedure
                                                                                                  Step 1   Press the GPickUp softkey or the Group PickUp button. You may have to lift the handset to display the softkey.
                                                                                                  Step 2   Enter the line number with the call that you want to pick up. For example, if the call that you want to pick up is ringing on line 12345, enter 12345.

                                                                                                  If your phone supports autopickup, you are now connected to the call.

                                                                                                  Step 3   If the call rings, press Answer to connect to the call.

                                                                                                  Call Park

                                                                                                  You park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a coworker’s desk or in a conference room).

                                                                                                  You park a call using these methods:

                                                                                                  • Call Park: Use the Park softkey to store the call. Your phone displays the call park number where the system stored your call. You must record this number and then use the same number to retrieve the call.
                                                                                                  • Directed Call Park: Press the Transfer softkey during a call. To store the call, dial the Directed Call Park number and press Transfer again.
                                                                                                  • Assisted Directed Call Park: Use the Assisted Directed Call Park button displaying an idle line status indicator. To retrieve the call from any other Cisco Unified IP Phone in your network, press the flashing Assisted Direct Call Park button.

                                                                                                  Tips

                                                                                                  • You have a limited amount of time to retrieve a parked call before it reverts to ringing at the original number. Contact your system administrator for details.
                                                                                                  • Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone or on your Cisco Unified IP Phone Expansion Module, if available and supported by your phone.
                                                                                                  • You can dial Directed Call Park numbers if you do not have Directed Call Park buttons. However, you cannot see the status of the directed call park number.

                                                                                                  Store and Retrieve Active Call Using Call Park

                                                                                                  Procedure
                                                                                                    Step 1   During a call, press Park. You may need to press more to see Park.
                                                                                                    Step 2   Record the call park number displayed on your phone screen.
                                                                                                    Step 3   Hang up.
                                                                                                    Step 4   To pick up the parked call, enter the call park number from any Cisco Unified IP Phone in your network.

                                                                                                    Direct and Store Active Call at Directed Call Park Number

                                                                                                    Procedure
                                                                                                      Step 1   During a call, press .
                                                                                                      Step 2   Dial the directed call park number.
                                                                                                      Step 3   Press Transfer again to finish storing the call.

                                                                                                      Direct, Store, and Retrieve Active Call at Assisted Directed Call Park Number

                                                                                                      Procedure
                                                                                                        Step 1   During a call, press the Assisted Directed Call Park button displaying an idle Line Status indicator .
                                                                                                        Step 2   To retrieve the call, press the flashing Assisted Direct Call Park button.

                                                                                                        If your administrator has not configured a reversion directory number, the parked call reverses to the phone that parked the call.


                                                                                                        Retrieve Parked Call from Directed Call Park Number

                                                                                                        Procedure
                                                                                                          Step 1   From any Cisco Unified IP Phone in your network, enter the park retrieval prefix.
                                                                                                          Step 2   Perform one of the following actions:
                                                                                                          • Dial the directed call park number.
                                                                                                          • Press the (flashing) () to connect to the call.

                                                                                                          Hunt Groups

                                                                                                          If your organization receives a large number of incoming calls, you may be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone.

                                                                                                          When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups.

                                                                                                          Tips

                                                                                                          • Logging out of hunt groups does not prevent nonhunt group calls from ringing your phone.
                                                                                                          • When logged in, the Hunt Group button is lit.

                                                                                                          Log In and Out of Hunt Groups

                                                                                                          Procedure
                                                                                                            Step 1   To log into a hunt group, press HLog or Hunt Group. You are now logged into the Hunt Group.
                                                                                                            Step 2   To log out of a hunt group, press HLog or Hunt Group. Your phone screen displays the "Logged out of Hunt Group" message.

                                                                                                            Shared Lines

                                                                                                            Your system administrator may ask you to use a shared line if you:

                                                                                                            • Have multiple phones and want one phone number
                                                                                                            • Share call-handling tasks with coworkers
                                                                                                            • Handle calls on behalf of a manager

                                                                                                            Remote-In-Use Icon

                                                                                                            The remote-in-use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears.

                                                                                                            Call Information and Barge

                                                                                                            Phones that share a line each display information about calls that are placed and received on the shared line. This information may include caller ID and call duration. See the Privacy section for exceptions.

                                                                                                            When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See Barge, cBarge, and Shared-line Calls.

                                                                                                            Privacy

                                                                                                            If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents coworkers from barging your calls. See Privacy and Shared Lines.


                                                                                                            Note


                                                                                                            The maximum number of calls that a shared line supports can vary by phone.


                                                                                                            Barge, cBarge, and Shared-line Calls

                                                                                                            You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. (Calls must be non-private calls. See Shared Lines.)

                                                                                                            Depending on how your phone is configured, you can add yourself to a non-private call on a shared line using either cBarge or Barge:

                                                                                                            • cBarge converts the call into a standard conference, allowing you to add new participants. See Conference Calls for information about standard conferences.
                                                                                                            • Barge allows you to add yourself to the call but does not convert the call into a conference or allow you to add new participants.
                                                                                                            Single-Button and Multitouch Barge

                                                                                                            Your system administrator determines whether the barge feature on your phone operates as a single-button or multitouch feature.

                                                                                                            • Single-button barge allows you to press a line button to barge a call (if only one call is on the line).
                                                                                                            • Multitouch barge allows you to view call information before barging.
                                                                                                            Barge Features

                                                                                                            The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a shared line.

                                                                                                            If you want to...

                                                                                                            Then...

                                                                                                            See if the shared line is in use

                                                                                                            Look for the remote-in-use icon next to a red line button .

                                                                                                            Add yourself to a call on a shared line

                                                                                                            Press the red line button for the shared line.

                                                                                                            One of the following occurs:

                                                                                                            • You are added to the call.
                                                                                                            • A window opens on your phone screen prompting you to select the call that you want to barge. Press Barge or cBarge to complete the action. You may need to press the more softkey to display Barge or cBarge.
                                                                                                            Tips
                                                                                                            • When you barge a call, other parties may hear a beep tone announcing your presence. With cBarge, other parties hear a brief audio interruption and the phone screen changes to display conference details.
                                                                                                            • If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line.
                                                                                                            • If a phone that is using the shared line has Privacy disabled and is configured with Private Line Automated Ringdown (PLAR), the barge and cBarge features will still be available.
                                                                                                            • You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.

                                                                                                            Conference Participants List

                                                                                                            Privacy and Shared Lines

                                                                                                            If you share a phone line, use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.

                                                                                                            Tips
                                                                                                            • If the phone that shares your line has Privacy enabled, you can place and receive calls using the shared line as usual.
                                                                                                            • The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines.
                                                                                                            Prevent and Allow Others to View or Barge Calls on Shared Line
                                                                                                            Procedure
                                                                                                              Step 1   To prevent others from viewing or barging a call on a shared line,
                                                                                                              1. Press Private .
                                                                                                              2. To verify that Privacy is on, look for the Privacy-enabled icon next to an amber line button .
                                                                                                              Step 2   To allow others to view or barge calls on a shared line,
                                                                                                              1. Press Private .
                                                                                                              2. To verify that Privacy is off, look for the Privacy-disabled icon next to an unlit line button .

                                                                                                              Busy Lamp Field Features

                                                                                                              Busy Lamp Field (BLF) allows you to view the state of a phone line that is associated with a speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring. Your system administrator determines which BLF features are configured for your phone.

                                                                                                              If you want to...

                                                                                                              Then...

                                                                                                              See the state of a line listed in a call log or directory

                                                                                                              Look for one of these BLF indicators next to the line number:

                                                                                                              Line is in-use.

                                                                                                              Line is idle.

                                                                                                              Line is in Do Not Disturb state.

                                                                                                              BLF indicator unavailable for this line.

                                                                                                              See the state of a speed-dial line

                                                                                                              Look for one of these BLF indicators next to the line number:

                                                                                                              + Line is in-use.

                                                                                                              + Line is idle.

                                                                                                              + Line is in Do Not Disturb state.

                                                                                                              + (flashing)—Line is ringing (BLF Pickup only).

                                                                                                              BLF indicator unavailable for this line.

                                                                                                              Tips

                                                                                                              • Your phone may play an audible indicator to alert you when a call is ringing on the monitored line (BLF Pickup only).
                                                                                                              • BLF Pickup answers the oldest ringing call first, if the line that you are monitoring has more than one ringing call.

                                                                                                              Use BLF Pickup to Answer Ringing Call

                                                                                                              Procedure
                                                                                                                Step 1   If the current line is ringing, press the BLF Pickup button .

                                                                                                                The call redirects to the next available line on your phone.

                                                                                                                Step 2   If you want to specify a line, first press a line button and then press the BLF button.

                                                                                                                If your phone supports autopickup, the call connects automatically.

                                                                                                                Step 3   If the call rings on your phone, answer it.

                                                                                                                Secure Calls

                                                                                                                Depending on how your system administrator configured your phone system, your phone may support placing and receiving secure calls.

                                                                                                                Your phone can support these types of calls:

                                                                                                                • Authenticated call—The identities of the phones participating in the call have been verified.
                                                                                                                • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco Unified Communications Manager network. Encrypted calls are authenticated.
                                                                                                                • Protected call—The phone is a secure (encrypted and trusted) device on the Cisco Unified Communications Manager server and is configured as a "Protected Device" in Cisco Unified Communications Manager Administration. If "Play Secure Indication Tone" is enabled (True) in Cisco Unified Communications Manager Administration, the protected phone plays a secure or nonsecure indication tone at the beginning of the call:
                                                                                                                  • When end-to-end secure media is established through the Secure Real-Time Transfer Protocol (SRTP) and the call status is secure, the phone plays the secure indication tone (three long beeps with brief pauses).
                                                                                                                  • When end-to-end nonsecure media is established through the Real-Time Protocol (RTP) and the call status is nonsecure, the phone plays the nonsecure indication tone (six short beeps with brief pauses). If the Play Secure Indication Tone option is disabled (False), no tone is played.
                                                                                                                • Nonprotected call—The phone does not have a "Protected Device" status in Cisco Unified Communications Manager. No secure or nonsecure indication tone is played.
                                                                                                                • Nonsecure call—The phone is not protected on the Cisco Unified Communications Manager server and the call status is nonsecure.

                                                                                                                For more information, see your system administrator.

                                                                                                                If you want to...

                                                                                                                Then...

                                                                                                                Check the security level of a call or conference

                                                                                                                Look for a security icon in the top right corner of the call activity area, next to the call duration timer:

                                                                                                                Authenticated call or conference

                                                                                                                Encrypted call or conference

                                                                                                                Non-secure call or conference

                                                                                                                Verify that the phone connection (call status) is secure

                                                                                                                Listen for a secure indication tone at the beginning of the call:

                                                                                                                • Secure call status—If the phone is protected, the "Play Secure Indication Tone" is enabled, and the call status is secure, a secure indication tone plays on the protected phone at the beginning of a call (three long beeps with pauses). The lock icon is also present to indicate that the call is secure.
                                                                                                                • Nonsecure call status—If the phone is protected, the "Play Secure Indication Tone" is enabled, and the call status is nonsecure, a nonsecure indication tone plays on the protected phone at the beginning of a call (six short beeps with brief pauses). The play arrow icon is also present to indicate that the call is not secure. For more information, see your system administrator.

                                                                                                                Determine if secure calls can be made in your company

                                                                                                                See your system administrator.

                                                                                                                There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, see your system administrator.


                                                                                                                Note


                                                                                                                Cisco determines whether a device engaged in a call is trusted or untrusted. Lock or shield icons are not displayed on a Cisco Unified IP Phone screen when a call is to or from an untrusted device, even though the call may be secure.


                                                                                                                VPN Client

                                                                                                                Your system administrator configures the Virtual Private Network (VPN) Client feature as needed. If the VPN Client feature is enabled and the VPN Client mode is enabled on the phone, you are prompted for your credentials as follows:

                                                                                                                • If your phone is located outside the corporate network: You are prompted at logon to enter your credentials based on the authentication method that your system administrator configured on your phone.
                                                                                                                • If your phone is located inside the corporate network:
                                                                                                                  • If Auto Network Detection is disabled, you are prompted for credentials, and a VPN connection is possible.
                                                                                                                  • If Auto Network Detection is enabled, you cannot connect through VPN and you are not prompted for credentials.

                                                                                                                To access the VPN Configuration settings, press the Settings button and choose Security Configuration > VPN Configuration.

                                                                                                                After the phone starts up and the VPN Login screen appears, enter your credentials based on the configured authentication method:

                                                                                                                • Username and password: Enter the username and password given by your system administrator.
                                                                                                                • Password and certificate: Enter the password. Your username is derived from the certificate.
                                                                                                                • Certificate: If the phone uses only a certificate for authentication, you do not need to enter authentication data. The VPN Login screen displays the status of the phone attempting the VPN connection.

                                                                                                                With the authentication methods that require a password, use the << softkey to backspace and correct the password.

                                                                                                                When the power is lost or reset under some circumstances, the stored credentials are cleared.

                                                                                                                To establish the VPN connection, press the Submit softkey.

                                                                                                                To disable the VPN login process, press the Cancel softkey.

                                                                                                                Suspicious Call Trace

                                                                                                                If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

                                                                                                                Notify System Administrator About Suspicious or Harassing Call

                                                                                                                Procedure
                                                                                                                Press MCID or Malicious Call ID.

                                                                                                                Your phone plays a tone and displays the message MCID successful. Your administrator receives notification about the call with supporting information to take appropriate actions.


                                                                                                                Priority Calls

                                                                                                                This feature applies to SCCP phones only.

                                                                                                                In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

                                                                                                                Keep these terms in mind:

                                                                                                                • Precedence indicates the priority associated with a call.
                                                                                                                • Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.

                                                                                                                If you...

                                                                                                                Then...

                                                                                                                Want to choose a priority (precedence) level for an outgoing call

                                                                                                                Contact your system administrator for a list of corresponding precedence numbers for calls.

                                                                                                                Want to make a priority (precedence) call

                                                                                                                Enter the MLPP access number (provided by your system administrator) followed by the phone number.

                                                                                                                Hear a special ring (faster than usual) or special call waiting tone

                                                                                                                You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call.

                                                                                                                Want to view priority level of a call

                                                                                                                Look for an MLPP icon on your phone screen:

                                                                                                                Priority call

                                                                                                                Medium priority (immediate) call

                                                                                                                High priority (flash) call

                                                                                                                Highest priority (flash override) or Executive Override call

                                                                                                                Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine).

                                                                                                                Want to accept a higher-priority call

                                                                                                                Answer the call as usual. If necessary, end an active call first.

                                                                                                                Hear a continuous tone interrupting your call

                                                                                                                You or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher priority call to ring through.

                                                                                                                Tips
                                                                                                                • When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones.
                                                                                                                • If you enter an invalid MLPP access number, a verbal announcement alerts you of the error.
                                                                                                                • An MLPP-enabled call retains its priority and preemptive status when you:
                                                                                                                  • Put the call on hold
                                                                                                                  • Transfer the call
                                                                                                                  • Add the call to a three-way conference
                                                                                                                  • Answer the call using PickUp
                                                                                                                • MLPP overrides the Do Not Disturb (DND) feature.

                                                                                                                Cisco Extension Mobility

                                                                                                                Cisco Extension Mobility (EM) allows you to configure any Cisco Unified IP Phone as your own temporarily. After you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.

                                                                                                                The Extension Mobility Change PIN feature allows you to change your PIN from your Cisco Unified IP Phone.

                                                                                                                Tips

                                                                                                                • EM automatically logs you out after a certain amount of time. Your system administrator establishes this time limit.
                                                                                                                • Changes that you make to your EM profile from your Cisco Unified Communications Manager User Options web pages take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time you log in.
                                                                                                                • Changes that you make to the phone from your User Options web pages take effect immediately if you are logged out of EM; otherwise, changes take effect after you log out.
                                                                                                                • Local settings controlled by the phone are not maintained in your EM profile.

                                                                                                                Log In to EM

                                                                                                                Procedure
                                                                                                                  Step 1   Choose > EM Service (name can vary).
                                                                                                                  Step 2   Enter your user ID and PIN provided by your system administrator.
                                                                                                                  Step 3   If prompted, select a device profile.

                                                                                                                  Log Out of EM

                                                                                                                  Procedure
                                                                                                                    Step 1   Choose > EM Service (name can vary).
                                                                                                                    Step 2   When prompted to log out, press Yes.

                                                                                                                    Change Your PIN Using Change Credentials Service

                                                                                                                    Procedure
                                                                                                                      Step 1   Choose > Change Credentials.
                                                                                                                      Step 2   Enter your User ID in the User ID field.
                                                                                                                      Step 3   Enter your PIN in the Current PIN field.
                                                                                                                      Step 4   Enter your new PIN in the New PIN field.
                                                                                                                      Step 5   Enter your new PIN again in the Confirm PIN field.
                                                                                                                      Step 6   Press Change. You see the PIN Change Successful message.
                                                                                                                      Step 7   Press Exit.

                                                                                                                      Change Your PIN Using ChangePIN Softkey

                                                                                                                      Procedure
                                                                                                                        Step 1   Choose > EM Service.
                                                                                                                        Step 2   Press ChangePIN.
                                                                                                                        Step 3   Enter your PIN in the Current PIN field.
                                                                                                                        Step 4   Enter your new PIN in the New PIN field.
                                                                                                                        Step 5   Enter your new PIN again in the Confirm PIN field.
                                                                                                                        Step 6   Press Change. You see the PIN Change Successful message.
                                                                                                                        Step 7   Press Exit.

                                                                                                                        Business Calls Using Single Phone Number

                                                                                                                        Intelligent Session Control associates your mobile phone number with your business IP phone number. When you receive a call to your remote destination (mobile phone), your desk phone does not ring; only your remote destination rings. When an incoming call is answered on the mobile phone, the desk phone displays a Remote in Use message.

                                                                                                                        During a call you can also use any of your mobile phone features. For example, if you receive a call on your mobile number, you can answer the call from your desk phone or you can hand off the call from your mobile phone to your desk phone.

                                                                                                                        The following table describes how to transfer calls.

                                                                                                                        If you want to...

                                                                                                                        Then...

                                                                                                                        Transfer your incoming mobile active call to a desk phone

                                                                                                                        Use the various features of your mobile phone (for example, *74). Contact your system administrator for a list of access codes.

                                                                                                                        Mobile Connect and Mobile Voice Access

                                                                                                                        With Mobile Connect and Mobile Voice Access installed, you can use your mobile phone to handle calls associated with your desktop phone number.

                                                                                                                        When you enable Mobile Connect, your desktop and remote destinations receive calls simultaneously.

                                                                                                                        When you answer the call on your desktop phone, the remote destinations stop ringing, are disconnected, and display a missed call message.

                                                                                                                        When you answer the call on one remote destination, the other remote destinations stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.

                                                                                                                        If you want to...

                                                                                                                        Then...

                                                                                                                        Configure Mobile Connect

                                                                                                                        Use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations. See Phone and Access List setup for Mobile Connect.

                                                                                                                        Answer a call using your mobile phone

                                                                                                                        See Call Answer.

                                                                                                                        Switch an in-progress call between your desk phone and mobile phone

                                                                                                                        See In-Progress Call Movement.

                                                                                                                        Make a call from your mobile phone

                                                                                                                        See Additional Call Options.

                                                                                                                        Tips
                                                                                                                        • When calling Mobile Voice Access, you must enter the number you are calling and your PIN if any of the following are true:
                                                                                                                          • The number you are calling from is not one of your remote destinations.
                                                                                                                          • The number is blocked by you or your carrier (shown as Unknown Number).
                                                                                                                          • The number is not accurately matched in the Cisco Unified Communications Manager database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database.
                                                                                                                        • If you incorrectly enter any requested information (such as mobile phone number or PIN) three times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of time. See your system administrator if you need assistance.
                                                                                                                        Related Information
                                                                                                                        Put Call Picked Up on Mobile Phone on Hold
                                                                                                                        Procedure
                                                                                                                          Step 1   Press Enterprise Hold (name may vary).

                                                                                                                          The other party is placed on hold.

                                                                                                                          Step 2   On your mobile phone, press Resume (name may vary).

                                                                                                                          Connect to Mobile Voice Access
                                                                                                                          Procedure
                                                                                                                            Step 1   From any phone, dial your assigned Mobile Voice Access number.
                                                                                                                            Step 2   Enter the number you are calling from, if prompted, and your PIN.

                                                                                                                            Turn On Mobile Connect from Mobile Phone
                                                                                                                            Procedure
                                                                                                                              Step 1   Dial your assigned Mobile Voice access number.
                                                                                                                              Step 2   Enter your mobile phone number (if requested) and PIN.
                                                                                                                              Step 3   Press 2 to enable Mobile Connect.
                                                                                                                              Step 4   Choose whether to turn Mobile Connect on for all configured phones or just one:
                                                                                                                              • All phones: Enter 2.
                                                                                                                              • One phone: Enter 1 and enter the number you want to add as a remote destination, followed by pound (#).

                                                                                                                              Turn Off Mobile Connect from Mobile Phone
                                                                                                                              Procedure
                                                                                                                                Step 1   Dial your assigned Mobile Voice access number.
                                                                                                                                Step 2   Enter your mobile phone number (if requested) and PIN.
                                                                                                                                Step 3   Press 3 to disable Mobile Connect.
                                                                                                                                Step 4   Choose whether to turn Mobile Connect off for all configured phones or just one:
                                                                                                                                • All phones: Enter 2.
                                                                                                                                • One phone: Enter 1 and enter the number you want to remove as a remote destination, followed by pound (#).

                                                                                                                                Turn On or Off Mobile Connect Access to All Remote Destinations from Desk Phone
                                                                                                                                Procedure
                                                                                                                                  Step 1   Press Mobility to display the current remote destination status (Enabled or Disabled).
                                                                                                                                  Step 2   Press Select to change the status.
                                                                                                                                  Step 3   Press Exit.