Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, which allows you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on the configuration, your phone supports:
Access to network data, XML applications, and web-based services.
Online customizing of call features and services from your Cisco Unified Communications Manager User Options web pages.
A comprehensive online help system that displays information on the phone screen.
Buttons and Hardware
This section describes the phone buttons and hardware.
The following table describes the buttons and hardware on the
Depending on configuration, programmable buttons
provide access to:
(line buttons) and intercom lines
numbers (speed-dial buttons, including the BLF speed-dial feature)
services (such as a Personal Address Book button)
(such as a Privacy, Hold, or Transfer button)
Buttons illuminate to indicate status:
Green, steady—Active call or
two-way intercom call
Green, flashing—Held call
Amber, steady—Privacy in
use, one-way intercom call, DND active, or logged into Hunt Group
Amber, flashing—Incoming call or
Red, steady—Remote line in use
(shared line, BLF status or active Mobile Connect call)
Shows call features.
Enables you to adjust the angle of the phone base.
Auto-dials your voice message service (varies by
Opens/closes the Directories menu. Use the button
to access call logs and directories.
Activates the Help menu.
Opens and closes the Settings menu. Use the button
to change phone screen contrast and ring settings.
Opens and closes the Services menu.
Controls the handset, headset, and speakerphone
volume (off-hook) and the ringer volume (on-hook).
Toggles the speakerphone on or off. When the
speakerphone is on, the button is lit.
Toggles the microphone on or off. When the
microphone is muted, the button is lit.
Toggles the headset on or off. When the headset is
on, the button is lit.
Enables you to scroll through menus and highlight
items. When the phone is on-hook, displays phone numbers from your Placed Calls
Enables you to dial phone numbers, enter letters,
and choose menu items.
Each button activates a softkey option (displayed
on your phone screen).
Handset light strip
Indicates an incoming call or new voice message.
Line and Call Definitions
lines and calls can be easily confused.
Lines: Each line corresponds to a directory number or intercom number
that others can use to call you. Your phone can support up to six lines,
depending on your phone and configuration. To
see how many lines you have, look at the right side of your phone screen.
You have as many lines as you have directory numbers and phone
Calls: Each line can support multiple calls.
By default, your phone supports four connected calls per line, but your system
administrator can adjust this number according to your needs. Only one call can
be active at any time; other calls are automatically placed on hold.
The Messages, Directories, and Services screens on your phone may
appear in Normal mode or in Wide mode depending on how your phone has been set
up. A phone window in Wide mode spans the entire width of the phone screen.
However, neither you nor your administrator can adjust the phone screen viewing
Use only a soft, dry cloth to clean phone screen. Do not
use any liquids or powders on the phone, because they can contaminate phone
components and cause failures.
When the phone is in power save mode, the touchscreen is blank
and the Display button is not lit. When the phone is in this condition, you can
clean the screen, as long as you know that the phone remains asleep until you finish cleaning. If the phone is likely to wake up during cleaning,
wait until it is awake before following the preceding cleaning instructions.
Your phone provides a comprehensive online help system. Help
topics appear on the phone screen.
If you want to...
View the main menu
on your phone and wait a few
seconds for the menu to display.
Main menu topics include:
About Your Cisco
Unified IP Phone—Details about your phone
I...?—Procedures for common phone tasks
Features—Descriptions and procedures for calling features
using and accessing Help
Learn about a button or softkey
and then quickly press a button
Learn about a menu item
to display a feature menu.
Highlight a menu item, then press
Get help using Help
twice quickly. Select the help
topic you need.
Depending on your phone system configuration, features
included in this phone guide may not be available to you or may work
differently on your phone. Contact your support desk or system administrator
for information about feature operation or availability.
You can access many features either by using a softkey or by
pressing a line button. You can configure some features but your system
administrator controls most of them.
Here are some details about using softkeys and line buttons
to access features:
Line Button Label and Icon
Do Not Disturb
Do Not Disturbor Do Not Disturb
Hunt Group or
Malicious Call Identification
Malicious Call ID
Meet Me Conferencing
Quality Reporting Tool
Quality Reporting Tool
Remove Last Conference Party
Remove Last Participant
SIP and SCCP Signaling Protocols
Your phone can be configured to work with one of two signaling
protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control
Protocol). Your system administrator determines this configuration.
Call features can vary depending on the protocol. This phone
guide indicates which features are protocol-specific. To learn which protocol
your phone is using, you can contact your system administrator or you can choose
Information > Call Control
Protocol on your phone.
Your phone supports the Cisco EnergyWise program. Your system administrator sets up sleep (power down) and wake (power up) times for your phone to save energy.
Ten minutes before the scheduled sleep time, if the audible alert is enabled by your system administrator, you hear your ringtone play. The ringtone plays according to the following schedule:
At 10 minutes before power down, the ringtone plays four times
At 7 minutes before power down, the ringtone plays four times
At 4 minutes before power down, the ringtone plays four times
At 30 seconds before power down, the ringtone plays 15 times or until the phone powers down
If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is going to power down. To keep the phone active, press any key on the phone. If you do not press any key, your phone powers down.
If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time before informing you of the pending power shutdown. Before the shutdown happens, you see a message to remind you that your phone is going to power down.
At the scheduled time, your phone powers up. To wake up the phone before the scheduled time, contact your administrator.
Wake and sleep times are also linked to the configured days that you normally work. If your requirements change (for example, your work hours or work days change), see your system administrator to have your phone reconfigured.
For more information about EnergyWise and your phone, see your system administrator.