Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Phone Features
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Phone Features

Phone Features

Phone Overview

Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, which allows you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on the configuration, your phone supports:

  • Access to network data, XML applications, and web-based services.

  • Online customizing of call features and services from your Cisco Unified Communications Manager User Options web pages.

  • A comprehensive online help system that displays information on the phone screen.

Buttons and Hardware

This section describes the phone buttons and hardware.

Cisco Unified IP Phone 7962G

The following figure identifies the important parts of the phone. See Buttons and Hardware Identification for the description of the numbered items.

Cisco Unified IP Phone 7961G and 7961G-GE

The following figure identifies the important parts of the phone. See Buttons and Hardware Identification for the description of the numbered items.

Cisco Unified IP Phone 7942G

The following figure identifies the important parts of the phone. See Buttons and Hardware Identification for the description of the numbered items.

Cisco Unified IP Phone 7941G and 7941G-GE

The following figure identifies the important parts of the phone. See Buttons and Hardware Identification for the description of the numbered items.

Buttons and Hardware Identification

The following table describes the buttons and hardware on the phones.





Programmable buttons 

Depending on configuration, programmable buttons provide access to:

  • Phone lines (line buttons) and intercom lines
  • Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature)
  • Web-based services (such as a Personal Address Book button)
  • Call features (such as a Privacy, Hold, or Transfer button)

Buttons illuminate to indicate status:

Green, steady—Active call or two-way intercom call

Green, flashing—Held call

Amber, steady—Privacy in use, one-way intercom call, DND active, or logged into Hunt Group

Amber, flashing—Incoming call or reverting call

Red, steady—Remote line in use (shared line, BLF status or active Mobile Connect call)


Phone screen

Shows call features.


Footstand button

Enables you to adjust the angle of the phone base.


Messages button

Auto-dials your voice message service (varies by service).


Directories button

Opens/closes the Directories menu. Use the button to access call logs and directories.


Help button

Activates the Help menu.


Settings button

Opens and closes the Settings menu. Use the button to change phone screen contrast and ring settings.


Services button

Opens and closes the Services menu.


Volume button

Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook).


Speaker button

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.


Mute button

Toggles the microphone on or off. When the microphone is muted, the button is lit.


Headset button

Toggles the headset on or off. When the headset is on, the button is lit.


Navigation button

Enables you to scroll through menus and highlight items. When the phone is on-hook, displays phone numbers from your Placed Calls log.



Enables you to dial phone numbers, enter letters, and choose menu items.


Softkey buttons

Each button activates a softkey option (displayed on your phone screen).


Handset light strip

Indicates an incoming call or new voice message.

Line and Call Definitions

The terms lines and calls can be easily confused.

  • Lines: Each line corresponds to a directory number or intercom number that others can use to call you. Your phone can support up to six lines, depending on your phone and configuration. To see how many lines you have, look at the right side of your phone screen. You have as many lines as you have directory numbers and phone line icons: .

  • Calls: Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

Line and Call Icons

Your phone displays icons to help you determine the call and line state.


Line or Call State


On-hook line

No call activity on this line.

Off-hook line

You are dialing a number or an outgoing call is ringing.

Connected call

You are connected to the other party.

Ringing call

A call is ringing on one of your lines.

Call on hold

You have put the call on hold. See Hold and Resume.


Another phone that shares your line has a connected call. See Shared Lines, for details.

Reverting call

A holding call is reverting to your phone. See Hold and Resume.

Authenticated call

See Secure Calls.

Encrypted call

See Secure Calls.

BLF-monitored line is idle

See Busy Lamp Field Features.

BLF-monitored line is in-use

See Busy Lamp Field Features.

BLF-monitored line is ringing (BLF Pickup)

See Busy Lamp Field Features.

Line in Do Not Disturb (BLF feature)

See Busy Lamp Field Features.

Idle Intercom line

The intercom line is not in use. See Intercom Calls

One-way intercom call


The intercom line is sending or receiving one-way audio. See Intercom Calls.

Two-way intercom call

You press the intercom line to activate two-way audio with the intercom caller. See Intercom Calls.

Phone Screen Features

The following figure shows how your main phone screen may look with an active call.


Primary phone line

Displays the phone number (directory number) for your primary phone line. When several feature tabs are open, the phone number and the time and date display alternately in this area.


Programmable buttons

Serve as phone line buttons, intercom line buttons, speed-dial buttons, phone service buttons or phone feature buttons. Icons and labels indicate how these buttons are configured.


Softkey labels

Displays a softkey function for the corresponding softkey button .


Status line

Displays audio mode icons, status information, and prompts.


Call activity area

Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). See Line and Call Definitions, and Multiple Calls.


Phone tab

Indicates call activity.


Feature tabs

Indicate an open feature menu. See Feature Buttons and Menus.


The Messages, Directories, and Services screens on your phone may appear in Normal mode or in Wide mode depending on how your phone has been set up. A phone window in Wide mode spans the entire width of the phone screen. However, neither you nor your administrator can adjust the phone screen viewing mode.

Phone Screen Cleaning

Use only a soft, dry cloth to clean phone screen. Do not use any liquids or powders on the phone, because they can contaminate phone components and cause failures.

When the phone is in power save mode, the touchscreen is blank and the Display button is not lit. When the phone is in this condition, you can clean the screen, as long as you know that the phone remains asleep until you finish cleaning. If the phone is likely to wake up during cleaning, wait until it is awake before following the preceding cleaning instructions.

Related Information

Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to...


Open or close a feature menu

Press a feature button:






Scroll through a list or menu

Press the Navigation button.

Go back one level in a feature menu

Press Exit. Pressing Exit from the top level of a menu, closes the menu.

Switch between open feature menus

Press a feature tab. Each feature menu has a corresponding tab. The tab is visible when the feature menu is open.

Phone Help System

Your phone provides a comprehensive online help system. Help topics appear on the phone screen.

If you want to...


View the main menu

Press on your phone and wait a few seconds for the menu to display.

Main menu topics include:

  • About Your Cisco Unified IP Phone—Details about your phone
  • How do I...?—Procedures for common phone tasks
  • Calling Features—Descriptions and procedures for calling features
  • Help—Tips on using and accessing Help

Learn about a button or softkey

Press and then quickly press a button or softkey.

Learn about a menu item

Press , , or to display a feature menu. Highlight a menu item, then press twice quickly.

Get help using Help

Press twice quickly. Select the help topic you need.

Feature Availability

Depending on your phone system configuration, features included in this phone guide may not be available to you or may work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.

You can access many features either by using a softkey or by pressing a line button. You can configure some features but your system administrator controls most of them.

Here are some details about using softkeys and line buttons to access features:



Line Button Label and Icon

Call Back



Call Forward


Forward All

Call Park



Call PickUp






Conference List


Conference List

Do Not Disturb


Do Not Disturb or Do Not Disturb

End Call


End Call

Group Pickup


Group PickUp




Hunt Group


Hunt Group or Hunt Group

Malicious Call Identification


Malicious Call ID

Meet Me Conferencing






New Call

New Call

New Call

Other PickUp


Other PickUp

Quality Reporting Tool


Quality Reporting Tool




Remove Last Conference Party


Remove Last Participant




Video Support



SIP and SCCP Signaling Protocols

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.

Call features can vary depending on the protocol. This phone guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can contact your system administrator or you can choose > Model Information > Call Control Protocol on your phone.

Energy Savings

Your phone supports the Cisco EnergyWise program. Your system administrator sets up sleep (power down) and wake (power up) times for your phone to save energy.

Ten minutes before the scheduled sleep time, if the audible alert is enabled by your system administrator, you hear your ringtone play. The ringtone plays according to the following schedule:

  • At 10 minutes before power down, the ringtone plays four times

  • At 7 minutes before power down, the ringtone plays four times

  • At 4 minutes before power down, the ringtone plays four times

  • At 30 seconds before power down, the ringtone plays 15 times or until the phone powers down

If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is going to power down. To keep the phone active, press any key on the phone. If you do not press any key, your phone powers down.

If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time before informing you of the pending power shutdown. Before the shutdown happens, you see a message to remind you that your phone is going to power down.

At the scheduled time, your phone powers up. To wake up the phone before the scheduled time, contact your administrator.

Wake and sleep times are also linked to the configured days that you normally work. If your requirements change (for example, your work hours or work days change), see your system administrator to have your phone reconfigured.

For more information about EnergyWise and your phone, see your system administrator.