Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, which allows you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on the configuration, your phone supports:
Access to network data, XML applications, and web-based services.
Online customizing of call features and services from your Cisco Unified Communications Manager User Options web pages.
A comprehensive online help system that displays information on the phone screen.
The following table describes the buttons and hardware on the phones.
Depending on configuration, programmable buttons provide access to:
Phone lines (line buttons) and intercom lines
Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature)
Web-based services (such as a Personal Address Book button)
Call features (such as a Privacy, Hold, or Transfer button)
Buttons illuminate to indicate status:
Green, steady—Active call or two-way intercom call
Green, flashing—Held call
Amber, steady—Privacy in use, one-way intercom call, DND active, or logged into Hunt Group
Amber, flashing—Incoming call or reverting call
Red, steady—Remote line in use (shared line, BLF status or active Mobile Connect call)
Shows call features.
Enables you to adjust the angle of the phone base.
Auto-dials your voice message service (varies by service).
Opens/closes the Directories menu. Use the button to access call logs and directories.
Activates the Help menu.
Opens and closes the Settings menu. Use the button to change phone screen contrast and ring settings.
Opens and closes the Services menu.
Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook).
Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.
Toggles the microphone on or off. When the microphone is muted, the button is lit.
Toggles the headset on or off. When the headset is on, the button is lit.
Enables you to scroll through menus and highlight items. When the phone is on-hook, displays phone numbers from your Placed Calls log.
Enables you to dial phone numbers, enter letters, and choose menu items.
Each button activates a softkey option (displayed on your phone screen).
Handset light strip
Indicates an incoming call or new voice message.
Line and Call Definitions
The terms lines and calls can be easily confused.
Lines: Each line corresponds to a directory number or intercom number that others can use to call you. Your phone can support up to six lines, depending on your phone and configuration. To see how many lines you have, look at the right side of your phone screen. You have as many lines as you have directory numbers and phone line icons: .
Calls: Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.
The Messages, Directories, and Services screens on your phone may appear in Normal mode or in Wide mode depending on how your phone has been set up. A phone window in Wide mode spans the entire width of the phone screen. However, neither you nor your administrator can adjust the phone screen viewing mode.
Use only a soft, dry cloth to clean phone screen. Do not use any liquids or powders on the phone, because they can contaminate phone components and cause failures.
When the phone is in power save mode, the touchscreen is blank and the Display button is not lit. When the phone is in this condition, you can clean the screen, as long as you know that the phone remains asleep until you finish cleaning. If the phone is likely to wake up during cleaning, wait until it is awake before following the preceding cleaning instructions.
Your phone provides a comprehensive online help system. Help topics appear on the phone screen.
If you want to...
View the main menu
Press on your phone and wait a few seconds for the menu to display.
Main menu topics include:
About Your Cisco Unified IP Phone—Details about your phone
How do I...?—Procedures for common phone tasks
Calling Features—Descriptions and procedures for calling features
Help—Tips on using and accessing Help
Learn about a button or softkey
Press and then quickly press a button or softkey.
Learn about a menu item
Press , , or to display a feature menu. Highlight a menu item, then press twice quickly.
Get help using Help
Press twice quickly. Select the help topic you need.
Depending on your phone system configuration, features included in this phone guide may not be available to you or may work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.
You can access many features either by using a softkey or by pressing a line button. You can configure some features but your system administrator controls most of them.
Here are some details about using softkeys and line buttons to access features:
Line Button Label and Icon
Do Not Disturb
Do Not Disturbor Do Not Disturb
Hunt Group or Hunt Group
Malicious Call Identification
Malicious Call ID
Meet Me Conferencing
Quality Reporting Tool
Quality Reporting Tool
Remove Last Conference Party
Remove Last Participant
SIP and SCCP Signaling Protocols
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.
Call features can vary depending on the protocol. This phone guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can contact your system administrator or you can choose > Model Information > Call Control Protocol on your phone.
Your phone supports the Cisco EnergyWise program. Your system administrator sets up sleep (power down) and wake (power up) times for your phone to save energy.
Ten minutes before the scheduled sleep time, if the audible alert is enabled by your system administrator, you hear your ringtone play. The ringtone plays according to the following schedule:
At 10 minutes before power down, the ringtone plays four times
At 7 minutes before power down, the ringtone plays four times
At 4 minutes before power down, the ringtone plays four times
At 30 seconds before power down, the ringtone plays 15 times or until the phone powers down
If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is going to power down. To keep the phone active, press any key on the phone. If you do not press any key, your phone powers down.
If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time before informing you of the pending power shutdown. Before the shutdown happens, you see a message to remind you that your phone is going to power down.
At the scheduled time, your phone powers up. To wake up the phone before the scheduled time, contact your administrator.
Wake and sleep times are also linked to the configured days that you normally work. If your requirements change (for example, your work hours or work days change), see your system administrator to have your phone reconfigured.
For more information about EnergyWise and your phone, see your system administrator.