Cisco Unified IP Phone 7941G, 7941G-GE, 7942G, 7961G, 7961G-GE, and 7962G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Feature Support by Protocol for Cisco Unified IP Phone
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Feature Support by Protocol for Cisco Unified IP Phone

Feature Support by Protocol for Cisco Unified IP Phone

This appendix provides information about feature support for the Cisco Unified IP Phones using the SCCP or SIP protocol with Cisco Unified Communications Manager.

The following table provides a high-level overview of calling features and their support by protocol. This table focuses primarily on end user calling features and is not intended to represent a comprehensive listing of all available phone features. For details about user interface differences and feature use, see Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE User Guide for Cisco Unified Communications Manager.

This guide is available at this URL:

http:/​/​www.cisco.com/​en/​US/​products/​hw/​phones/​ps379/​tsd_​products_​support_​series_​home.html

The specific sections that describe the features in the user guide are referenced in the following table.

Table 1 Cisco Unified IP Phone Feature Support by Protocol

Features

Protocol: SCCP

Protocol: SIP

For More Information

Calling Features

Abbreviated Dialing

Supported

Supported

Basic Call Handling, Placing a Call: Additional Options

Agent Greeting

Supported

Supported

Basic Call Handling, Answering a Call

Assisted Directed Call Park

Not supported

Supported

Advanced Call Handling, Storing and Retrieving Parked Calls

Audible Message Waiting Indicator

Supported

Supported

Accessing Voice Messages

AutoAnswer

Supported

Supported

Using a Handset, Headset, and Speakerphone, Using Auto Answer

Auto Dial

Supported

Supported

Basic Call Handling, Placing a Call: Basic Options

Barge (and cBarge)

Supported

Supported

Advanced Call Handling, Using a Shared Line

Busy Lamp Field (BLF)

Supported

Supported

Advanced Call Handling, Using BLF to Determine a Line State

Busy Lamp Field (BLF) Pickup

Supported

Supported

Advanced Call Handling, Using BLF to Determine a Line State

Busy Lamp Field (BLF) Speed Dial

Supported

Supported

Advanced Call Handling, Using BLF to Determine a Line State

Call Back

Supported

Supported

Basic Call Handling, Placing a Call: Additional Options

Call Chaperone

Supported

Supported

Call Display Restrictions

Supported

Supported

Call Forward All

Supported

Supported

Basic Call Handling, Forwarding Calls to Another Number

Call Forward All Breakout

Supported

Supported

Basic Call Handling, Forwarding Calls to Another Number

Call Forward All Loop Prevention

Supported

Supported

Basic Call Handling, Forwarding Calls to Another Number

Call Forward Busy

Supported

Supported

Basic Call Handling, Forwarding Calls to Another Number

Call Forward Configurable Display

Supported

Supported

Call Forward Destination Override

Supported

Supported

Call Forward No Answer

Supported

Supported

Basic Call Handling, Forwarding Calls to Another Number

Call Park

Supported

Supported

Advanced Call Handling, Storing and Receiving Parked Calls

Call Pickup

Group Call Pickup

Directed Call Pickup

Supported

Supported

Advanced Call Handling, Picking Up a Redirected Call on Your Phone

Call Waiting

Supported

Supported

Basic Call Handling, Answering a Call

Caller ID

Supported

Supported

An Overview of Your Phone, Understanding Touch Screen Features or An Overview of Your Phone, Understanding Phone Screen Features

Client Matter Codes (CMC)

Supported

Not supported

Basic Call Handling, Placing a Call: Additional Options

Conference

Supported

Supported

Basic Call Handling, Making Conference Calls

Computer Telephony Integration (CTI) Applications

Supported

Some support (such as Call Park, MWI)

Users do not interact with this feature directly. It is configured on Cisco Unified Communications Manager

Device Invoked Recording

Supported

Supported

 

Directed Call Park

Supported

Supported

Advanced Call Handling, Storing and Receiving Parked Calls

Distinctive Ring

Supported

Supported

Using Phone Settings, Customizing Rings and Message Indicators

Do Not Disturb (DND)

Supported

Supported

Basic Call Handling, Using Do Not Disturb

Enbloc Dialing

Supported

Not Supported

Extension Mobility

Supported

Supported

Advanced Call Handling, Using Cisco Extension Mobility

Extension Mobility ChangePIN

Supported

Supported

Advanced Call Handling, Using Cisco Extension Mobility

Extension Mobility Cross Cluster

Supported

Supported

Fast Dial Service

Supported

Supported

Advanced Call Handling, Speed Dialing

Forced Authorization Codes (FAC)

Supported

Not supported

Basic Call Handling, Placing a Call: Additional Options

Headset Recording

Supported (7942G and 7962G only)

Supported (7942G and 7962G only)

Headset Sidetone Control and Send Gain

Supported

Supported

Help System

Supported

Supported

An Overview of Your Phone, Understanding Feature Buttons and Menus

Hold/Resume

Supported

Supported

Basic Call Handling, Using Hold and Resume

Hold Reversion

Supported

Supported

Basic Call Handling, Using Hold and Resume

Hold Status

Supported

Supported

Using Hold and Resume

Hunt Group

Supported

Supported

Immediate Divert

Supported

Supported

Basic Call Handling, Answering a Call

Immediate Divert, Enhanced

Supported

Supported

Basic Call Handling, Sending a Call to a Voice Messaging System

Intelligent Session Control

Supported

Supported

Inter-Cluster Trust (Bulk Certificate Replication)

Supported

Supported

Intercom

Supported

Supported

Basic Call Handling, Placing or Receiving Intercom Calls

Intra-Cluster Trust (Bulk Certificate Replication)

Supported

Supported

Join/Select

Supported

Supported

Basic Call Handling, Making Conference Calls

Join Across Lines/Select

Supported

Supported

Basic Call Handling, Making Conference Calls

Line select

Supported

Supported

Configuring Features, Templates, Services, and Users, Telephony Features Available for the Phone

Line select for voice messages

Supported

Supported

Configuring Features, Templates, Services, and Users, Telephony Features Available for the Phone

Log Out of Hunt Groups

Supported

Supported

Advanced Call Handling, Logging Out of Hunt Groups

Malicious Call ID

Supported

Supported

Advanced Call Handling, Tracing Suspicious Calls

Meet-Me Conference

Supported

Supported

Basic Call Handling, Making Conference Calls

Missed call logging

Supported

Supported

Using Call Logs and Directories

Mobile Connect

Supported

Supported

Advanced Call Handling, Answering a Call

Multilevel Precedence and Preemption (MLPP)

Supported

Not supported

Advanced Call Handling, Prioritizing Critical Calls

Multiple Calls per Line Appearance

200

50

An Overview of Your Phone, Understanding Lines vs. Calls

Mute

Supported

Supported

Basic Call Handling, Using Mute

On-hook Dialing/Pre-Dial

Supported

Supported

Basic Call Handling, Placing a Call: Basic Options

Other Group Pickup

Supported

Supported

Phone Secure Web Access

Supported

Supported

Plus Dialing

Supported

Supported

Using Call Logs

Privacy

Supported

Supported

Advanced Call Handling, Using a Shared Line

Programmable Line Keys

Supported

Supported

Feature descriptions throughout phone guide

Protected Calling

Supported

Supported

An Overview of the Cisco Unified IP Phone, Understanding Security Features for Cisco Unified IP Phones

Quality Reporting Tool (QRT)

Supported

Supported

Troubleshooting, Using the Quality Reporting Tool

Redial

Supported

Supported

Basic Call Handling, Placing a Call: Basic Options

Ringer Volume Control

Supported

Supported

Changing Phone Settings, Customizing Rings and Message Indicators

Secure and Nonsecure Indication Tone

Supported

Supported

Advanced Call Handling, Making and Receiving Secure Calls

Secure Conference

Supported

Supported

Basic Call Handling, Making Conference Calls

Session Handoff

Supported

Supported

Advanced Call Handling, Using a Shared Line

Shared Line

Supported

Supported

Advanced Call Handling, Using a Shared Line

Sidetone Level

Supported

Supported (7941G and 7961G only)

Single Button Barge

Supported

Supported

Advanced Call-Handling, Using Barge to Add Yourself to a Shared-Line Call

Speed Dialing

Supported

Supported

Advanced Call Handling, Speed Dialing

SSH Access

Supported

Supported

Transfer

Supported

Supported

Basic Call Handling, Transferring Calls

Time Zone Update

Supported

Supported

URL Dialing

Not supported

Supported

Using Call Logs and Directories, Using Call Logs

Video Support

Supported

Not supported

Understanding Additional Configuration Options

VPN Client

Supported (7942G and 7962G only)

Not supported

Advanced Call Handling, Making and Receiving Secure Calls

VPN Support in Phones

Supported

Supported

Voice Mail

Supported

Supported

Accessing Voice Messages section of the Phone Guide

WebDialer

Supported

Supported

Customizing Your Phone on the Web, Configuring Features and Services on the Web

Settings

Automatic Port Synchronization

Supported

Supported

Call Statistics

Supported

Supported

Troubleshooting Your Phone, Viewing Phone Administrative Data

Power Save Plus (EnergyWise)

Supported

Not supported

An Overview of the Cisco Unified IP Phone, Reducing Power Consumption on the Phone

Remote Port Configuration

Supported

Supported

SSH Disable

Supported

Supported

Configuring Features, Templates, Services, and Users, Telephony Features Available for the Cisco Unified IP Phone

UCR 2008

Supported

Not supported

Configuring Features, Templates, Services, and Users, Telephony Features Available for the Cisco Unified IP Phone

Voice Quality Metrics

Supported

Supported

Troubleshooting Your Phone, Viewing Phone Administrative Data

Services

SDK Compliance

Supported

Supported

Cisco Unified IP Phone Service Application Development Notes

Directories

Call Logs

Supported

Supported

Using Call Logs and Directories, Directory Dialing

Corporate Directories

Supported

Supported

Using Call Logs and Directories, Directory Dialing

Personal Directory Enhancements

Supported

Supported

Using Call Logs and Directories, Directory Dialing

Supplemental Features and Applications

Cisco Unified Communications Manager Assistant

Supported

Supported

Cisco Unified Communications Manager Assistant User Guide

Cisco Unified Communications Manager Auto-Attendant

Supported

Not supported

Cisco Unified Communications Manager Features and Services Guide

Cisco Unified Business Attendant Console

Cisco Unified Department Attendant Console

Cisco Unified Enterprise Attendant Console

Supported

Supported

These are third-party products. See http:/​/​www.cisco.com/​en/​US/​products/​ps7282/​prod_​maintenance_​guides_​list.html

Cisco Unified IP Phone  Expansion Module 7914

Supported (7962G only)

Supported (7962G only)

Cisco Unified IP Phone Expansion Module 7914 Phone Guide

Cisco Unified IP Phone  Expansion Module 7915

Supported (7962G only)

Supported (7962G only)

Cisco Unified IP Phone Expansion Module 7915 Phone Guide

Cisco Unified IP Phone  Expansion Module 7916

Supported (7962G only)

Supported (7962G only)

Cisco Unified IP Phone Expansion Module 7916 Phone Guide

Cisco VT Advantage

Supported

Not supported

Cisco VT Advantage User Guide