Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, which allows you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on the configuration, your phone supports:
Access to network data, XML applications, and web-based services.
Online customizing of call features and services from your Cisco Unified CM User Options web pages.
A comprehensive online help system that displays information on the phone screen.
Understanding Buttons and Hardware
To identify buttons and hardware on your phone, refer to the following figures and table.
Cisco Unified IP Phone 7962G
Cisco Unified IP Phone 7961G and 7961G-GE
Cisco Unified IP Phone 7942G
Cisco Unified IP Phone 7941G and 7941G-GE
For more information, see...
Depending on configuration, programmable buttons provide access to:
Phone lines (line buttons) and intercom lines
Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature)
Web-based services (such as a Personal Address Book button)
Call features (such as a Privacy, Hold, or Transfer button)
Buttons illuminate to indicate status:
Green, steady—Active call or two-way intercom call
Green, flashing—Held call
Amber, steady—Privacy in use, one-way intercom call, DND active, or logged into Hunt Group
Amber, flashing—Incoming call or reverting call
Red, steady—Remote line in use (shared line, BLF status or active Mobile Connect call)
Lines—Each line corresponds to a directory number or intercom number that others can use to call you. Your phone can support up to six lines, depending on your phone and configuration. To see how many lines you have, look at the right side of your phone screen. You have as many lines as you have directory numbers and phone line icons:
Calls— Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.
Understanding Line and Call Icons
Your phone displays icons to help you determine the call and line state.
Line or Call State
No call activity on this line.
You are dialing a number or an outgoing call is ringing.
The following figure shows how your main phone screen may look with an active call.
Primary phone line
Displays the phone number (directory number) for your primary phone line. When several feature tabs are open, the phone number and the time and date display alternately in this area.
Serve as phone line buttons, intercom line buttons, speed-dial buttons, phone service buttons or phone feature buttons. Icons and labels indicate how these buttons are configured. For an icon reference, see Phone Screen Icons.
Displays a softkey function for the corresponding softkey button .
Displays audio mode icons, status information, and prompts.
Note The Messages, Directories, and Services screens on your phone may appear in Normal mode or in Wide mode depending on how your phone has been set up. A phone window in Wide mode spans the entire width of the phone screen. However, neither you nor your administrator can adjust the phone screen viewing mode.
Cleaning the Phone Screen
Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, because they can contaminate phone components and cause failures.
When the phone is in power save mode, the touchscreen is blank and the Display button is not lit. When the phone is in this condition, you can clean the screen, as long as you know that the phone will remain asleep until after you finish cleaning. If the phone is likely to wake up during cleaning, wait until it is awake before following the preceding cleaning instructions.
If you want to...
Wake the phone screen from power save mode
Press any button or lift the handset.
After a period of inactivity (determined by your system administrator), the phone screen enters power save mode to save power. In this mode, the phone screen appears blank and the Display button remains lit.
Understanding Feature Buttons and Menus
Press a feature button to open or close a feature menu.
If you want to...
Open or close a feature menu
Press a feature button:
Scroll through a list or menu
Press the Navigation button.
Go back one level in a feature menu
Press Exit. Pressing Exit from the top level of a menu, closes the menu.
Switch between open feature menus
Press a feature tab. Each feature menu has a corresponding tab. The tab is visible when the feature menu is open.
Accessing the Help System on Your Phone
Your phone provides a comprehensive online help system. Help topics appear on the phone screen.
If you want to...
View the main menu
Press on your phone and wait a few seconds for the menu to display.
Main menu topics include:
About Your Cisco Unified IP Phone—Details about your phone
How do I...?—Procedures for common phone tasks
Calling Features—Descriptions and procedures for calling features
Help—Tips on using and accessing Help
Learn about a button or softkey
Press and then quickly press a button or softkey.
Learn about a menu item
Press , , or to display a feature menu. Highlight a menu item, then press twice quickly.
Get help using Help
Press twice quickly. Select the help topic you need.
Understanding Feature Availability
Depending on your phone system configuration, features included in this phone guide may not be available to you or may work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.
You can access many features either by using a softkey or by pressing a line button. You can configure some features but your system administrator controls most of them.
Here are some details about using softkeys and line buttons to access features:
Line Button Label and Icon
Do Not Disturb
Do Not Disturb or Do Not Disturb
Hunt Group or Hunt Group
Malicious Call Identification
Malicious Call ID
Meet Me Conferencing
Quality Reporting Tool
Quality Reporting Tool
Remove Last Conference Party
Remove Last Participant
Understanding SIP and SCCP
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.
Call features can vary depending on the protocol. This phone guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone.
Understanding Energy Savings
Your phone supports the Cisco EnergyWise program. Your system administrator sets up sleep (power down) and wake (power up) times for your phone to save energy.
Ten minutes before the scheduled sleep time, if the audible alert is enabled by your system administrator, you hear your ringtone play. The ringtone plays according to the following schedule:
At 10 minutes before power down, the ringtone plays four times
At 7 minutes before power down, the ringtone plays four times
At 4 minutes before power down, the ringtone plays four times
At 30 seconds before power down, the ringtone plays 15 times or until the phone powers down
If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is going to power down. To keep the phone active, press any key on the phone. If you do not press any key, your phone powers down.
If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time before informing you of the pending power shutdown. Before the shutdown happens, you see a message to remind you that your phone is going to power down.
At the scheduled time, your phone powers up. To wake up the phone before the schedule time, contact your administrator.
Wake and sleep times are also linked to the configured days that you normally work. If your requirements change (for example, your work hours or work days change), see your system administrator to have your phone reconfigured.
For more information about EnergyWise and your phone, see your system administrator.