Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE User Guide for Cisco Unified CM 8.5 (SCCP and SIP)
An Overview of Your Phone
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An Overview of Your Phone

Table Of Contents

An Overview of Your Phone

Understanding Buttons and Hardware

Understanding Lines and Calls

Understanding Line and Call Icons

Understanding Phone Screen Features

Cleaning the Phone Screen

Understanding Feature Buttons and Menus

Accessing the Help System on Your Phone

Understanding Feature Availability

Understanding SIP vs. SCCP


An Overview of Your Phone


Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, which allows you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on the configuration, your phone supports:

Access to network data, XML applications, and web-based services.

Online customizing of call features and services from your Cisco Unified CM User Options web pages.

A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and Hardware

To identify buttons and hardware on your phone, refer to the graphics and table below.

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7961G and 7961G-GE

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7941G and 7941G-GE

 
Item
Description
For more information, see...
1

Programmable buttons 

Depending on configuration, programmable buttons provide access to:

Phone lines (line buttons) and intercom lines

Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature)

Web-based services (such as a Personal Address Book button)

Call features (such as a Privacy, Hold, or Transfer button)

Buttons illuminate to indicate status:

Green, steady—Active call or two-way intercom call

Green, flashing—Held call

Amber, steady—Privacy in use, one-way intercom call, DND active, or logged into Hunt Group

Amber, flashing—Incoming call or reverting call

Red, steady—Remote line in use (shared line, BLF status or active Mobile Connect call)

Understanding Lines and Calls

Basic Call Handling

Speed Dialing

Using a Shared Line

Using BLF to Determine a Line State

Placing or Receiving Intercom Calls

2

Phone screen

Shows call features.

Understanding Phone Screen Features

3

Footstand button

Enables you to adjust the angle of the phone base.

Adjusting the Footstand (Optional)

4

Messages button

Auto-dials your voice message service (varies by service).

Accessing Voice Messages

5

Directories button

Opens/closes the Directories menu. Use it to access call logs and directories.

Using Call Logs

6

Help button

Activates the Help menu.

Accessing the Help System on Your Phone

7

Settings button

Opens and closes the Settings menu. Use it to change phone screen contrast and ring settings.

Changing Phone Settings

8

Services button

Opens and closes the Services menu.

Using the User Options Web Pages

9

Volume button

Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

Using a Handset, Headset, and Speakerphone

10

Speaker button

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

Using a Handset, Headset, and Speakerphone

11

Mute button

Toggles the microphone on or off. When the microphone is muted, the button is lit.

Using Mute

12

Headset button

Toggles the headset on or off. When the headset is on, the button is lit.

Using a Handset, Headset, and Speakerphone

13

Navigation button

Enables you to scroll through menus and highlight items. When the phone is on hook, displays phone numbers from your Placed Calls log.

Using Call Logs

14

Keypad

Enables you to dial phone numbers, enter letters, and choose menu items.

Basic Call Handling

15

Softkey buttons

Each activates a softkey option (displayed on your phone screen).

Understanding Phone Screen Features

16

Handset light strip

Indicates an incoming call or new voice message.

Accessing Voice Messages


Understanding Lines and Calls

To avoid confusion about lines and calls, refer to these descriptions:

Lines—Each line corresponds to a directory number or intercom number that others can use to call you. Your phone can support up to six lines, depending on your phone and configuration. To see how many lines you have, look at the right side of your phone screen. You have as many lines as you have directory numbers and phone line icons: .

Calls—Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

Understanding Line and Call Icons

Your phone displays icons to help you determine the call and line state.

Icon
Line or Call State
Description

On-hook line

No call activity on this line.

Off-hook line

You are dialing a number or an outgoing call is ringing.

Connected call

You are connected to the other party.

Ringing call

A call is ringing on one of your lines.

Call on hold

You have put the call on hold. See Using Hold and Resume.

Remote-in-use

Another phone that shares your line has a connected call. See Using a Shared Line, for details.

Reverting call

A holding call is reverting to your phone. See Using Hold and Resume.

Authenticated call

See Making and Receiving Secure Calls.

Encrypted call

See Making and Receiving Secure Calls.

BLF-monitored line is idle

See Using BLF to Determine a Line State.

BLF-monitored line is in-use

See Using BLF to Determine a Line State.

BLF-monitored line is ringing (BLF Pickup)

See Using BLF to Determine a Line State.

Line in Do Not Disturb (BLF feature)

See Using BLF to Determine a Line State.

Idle Intercom line

The intercom line is not in use. See Placing or Receiving Intercom Calls.

One-way intercom call

The intercom line is sending or receiving one-way audio. See Placing or Receiving Intercom Calls.

Two-way intercom call

The recipient pressed the intercom line to activate two-way audio with the caller. See Placing or Receiving Intercom Calls.


Understanding Phone Screen Features

This is what your main phone screen may look like with an active call.

1

Primary phone line

Displays the phone number (directory number) for your primary phone line. When several feature tabs are open, the phone number and the time and date display alternately in this area.

2

Programmable buttons

Serve as phone line buttons, intercom line buttons, speed-dial buttons, phone service buttons or phone feature buttons. Icons and labels indicate how these buttons are configured. For an icon reference, see Phone Screen Icons

3

Softkey labels

Displays a softkey function for the corresponding softkey button .

4

Status line

Displays audio mode icons, status information, and prompts.

5

Call activity area

Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). See Understanding Lines and Calls, and Viewing Multiple Calls.

6

Phone tab

Indicates call activity.

7

Feature tabs

Indicate an open feature menu. See Understanding Feature Buttons and Menus.



Note The Messages, Directories, and Services screens on your phone may appear in Normal mode or in Wide mode depending on how your phone has been set up. A phone window in Wide mode spans the entire width of the phone screen. However, neither you nor your administrator can adjust the phone screen viewing mode.


Cleaning the Phone Screen

Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures.

Understanding Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to...
Then...

Open or close a feature menu

Press a feature button:

Messages

Services

Directories

Settings

Help

Scroll through a list or menu

Press the Navigation button.

Go back one level in a feature menu

Press Exit. Pressing Exit from the top level of a menu, closes the menu.

Switch between open feature menus

Press a feature tab. Each feature menu has a corresponding tab. The tab is visible when the feature menu is open.


Accessing the Help System on Your Phone

Your phone provides a comprehensive online help system. Help topics appear on the phone screen.

If you want to...
Then...

View the main menu

Press on your phone and wait a few seconds for the menu to display.

Main menu topics include:

About Your Cisco Unified IP Phone—Details about your phone

How do I...?—Procedures for common phone tasks

Calling Features—Descriptions and procedures for calling features

Help—Tips on using and accessing Help

Learn about a button or softkey

Press and then quickly press a button or softkey.

Learn about a menu item

Press , , or to display a feature menu. Highlight a menu item, then press twice quickly.

Get help using Help

Press twice quickly. Select the help topic you need.


Understanding Feature Availability

Depending on your phone system configuration, features included in this phone guide may not be available to you or may work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.

You can access many features either by using a softkey or by pressing a line button. You can configure some features but your system administrator controls most of them.

Here are some details about using softkeys and line buttons to access features:

Feature
Softkey
Line Button Label and Icon

Call Back

CallBack

CallBack

Call Forward

CFwdALL

Forward All

Call Park

Park

Park

Call PickUp

PickUp

PickUp

Conference

Confrn

Conference

Conference List

ConfList

Conference List

Do Not Disturb

DND

Do Not Disturb or Do Not Disturb

End Call

EndCall

End Call

Group Pickup

GPickUp

Group PickUp

Hold

Hold

Hold

Hunt Group

HLog

Hunt Group or Hunt Group

Malicious Call Identification

MCID

Malicious Call ID

Meet Me Conferencing

MeetMe

MeetMe

Mobility

Mobility

Mobility

New Call

New Call

New Call

Other PickUp

OPickUp

Other PickUp

Quality Reporting Tool

QRT

Quality Reporting Tool

Redial

Redial

Redial

Remove Last Conference Party

RmLstC

Remove Last Participant

Transfer

Transfer

Transfer

Video Support

VidMode

Video


Understanding SIP vs. SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.

Call features can vary depending on the protocol. This phone guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone.