Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP)
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Index

Table Of Contents

Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

Symbols

"more" Softkey Timer 4-18

Numerics

802.1X

authentication server 1-16

authenticator 1-16

description 1-5

network components 1-16

supplicant 1-16

Troubleshooting 9-9

802.1X Authentication menu

about 4-28

options

Device Authentication 4-31

EAP-MD5 4-31

EAP-MD5 Device ID 4-31

EAP-MD5 Realm 4-31

EAP-MD5 Shared Secret 4-31

802.1X Authentication Status menu

about 4-28

states 4-32

A

abbreviated dialing 5-2, B-1

AC adapter, connecting to 3-5

access, to phone settings 3-13, 4-2

access port

configuring 4-7

connecting 3-6

disabled 4-22

forwarding packets to 4-22, 8-8

purpose 3-3

access to phone settings 4-1

Access web page 8-2, 8-9

adding

Cisco Unified IP Phones manually 2-11

Cisco Unified IP Phones using auto-registration 2-9

users to Cisco Unified Communications Manager 5-18

Admin. VLAN ID 4-6

AdvanceAdhocConference service parameter 5-6

Alternate TFTP 4-9

anonymous call bock telephony features

anonymous call block 5-2

attendant console B-4

audible message waiting indicator 5-2, B-1

authenticated call 1-13

authentication 1-9, 3-13

authentication server, in 802.1X 1-16

Authentication URL 4-16

authenticator, in 802.1X 1-16

auto answer 5-2, B-1

AutoAttendant B-4

Auto Call Select 4-18

auto dial 5-2, B-1

Auto Line Select 4-17

auto pickup 5-2

auto-registration

using 2-9

auxiliary VLAN 2-3

B

background image

configuring 6-5

creating 6-3

custom 6-3

List.xml file 6-3, 6-4

PNG file 6-4

barge 1-17, 5-3, B-1

call security restrictions 1-14

BLF for Call Lists 4-17

block external to external transfer 5-3

BootP 1-4

BOOTP Server 4-10

Bootstrap Protocol (BootP) 1-4

Busy Lamp Field (BLF) Pickup 5-3, B-1

Busy Lamp Field (BLF) speed dial 5-3

busy lamp field speed dial B-1

C

cable lock, connecting to phone 3-10

call

authenticated 1-13

encrypted 1-13

protected 1-13

security interactions 1-14

Call Back 5-3

call back B-1

call display restrictions 5-4, B-2

caller ID 5-5, B-2

caller id blocking 5-5

call forward 5-4

call forward all 5-4

call forward busy 5-4

call forward no answer 5-4

call forward no coverage 5-4

destination override 5-4

display, configuring 5-4

loop breakout 5-4

loop prevention 5-4

call forward all B-2

call forward all breakout B-2

call forward all loop prevention B-2

call forward busy B-2

call forward configurable display B-2

call forward destination override 5-5, B-2

call forward display, configuring 5-6

call forward no answer B-2

call logs B-4

call park 5-5, B-2

call pickup B-2

call recording 5-5

call security restrictions using Barge 1-14

call statistics B-4

Call Statistics screen 7-1

call waiting 5-5, B-2

CAPF (Certificate Authority Proxy Function) 1-11

cbarge 5-3, B-1

CDP 1-4

cell phone interference 1-1

certificate trust list file

See CTL file

Cisco Discovery Protocol

See CDP

Cisco IP Manager Assistant (Cisco IPMA) 5-5

Cisco Peer to Peer Distribution Protocol (CPPDP) 1-5

Cisco Unified Communications Manager

adding phone to database of 2-8

attendant console B-4

AutoAttendant B-4

interactions with 2-2

required for Cisco Unified IP Phones 3-2

verifying settings 9-4

Cisco Unified Communications Manager Administration

adding telephony features using 5-1

Cisco Unified Communications Manager Assistant B-4

Cisco Unified IP Phone

adding manually to Cisco Unified Communications Manager 2-11

adding to Cisco Unified Communications Manager 2-8

cleaning 9-17

configuration checklist 1-18

configuration requirements 1-17

configuring user services 5-18

expansion module 7914 B-4

expansion module 7915 B-5

expansion module 7916 B-5

installation checklist 1-21

installation overview 1-17, 1-21

installation requirements 1-17

modifying phone button templates 5-16

mounting to wall 3-10

power 2-3

registering 2-8

registering with Cisco Unified Communications Manager 2-9

resetting 9-13

technical specifications D-1

using LDAP directories 5-15

web page 8-1

Cisco Unified IP Phone Expansion Module 7914

attaching to phone 3-8

troubleshooting 9-12

Cisco VT Advantage B-5

cleaning the Cisco Unified IP Phone 9-17

Clear softkey 7-3, 7-8

client matter codes 5-5, B-2

Communications Manager 1-5 4-11

computer telephony integration (CTI) applications B-2

conference 5-6, B-2

secure 1-13

conference joining 5-6

conferencing

secure B-3

configurable call forward display 5-4, 5-6

configuration file

creating 9-5

encrypted 1-12

modifying 6-1

overview 2-5

XmlDefault.cnf.xml 2-6

configuring

from a Cisco Unified IP Phone 4-3

LDAP directories 5-15

overview 1-17

personal directories 5-15

phone button templates 5-16

softkey templates 5-17

user features 5-18

connecting

handset 3-5

headset 3-5

to AC adapter 3-5

to a computer 3-6

to the network 3-6

connecting IP phones to other IP phones (daisy chaining) 9-10

corporate directories B-4

CTI applications 5-6

CTL file

deleting from phone 9-13

requesting 2-8

custom phone rings

about 6-2

creating 6-2, 6-3, 6-5

PCM file requirements 6-3

D

data VLAN 2-3

Debug Display web page 8-3, 8-11

Default Router 1-5 4-8

Device Authentication 4-31

device authentication 1-11

Device Configuration menu

displaying 4-2

editing values 4-3

overview 4-1

sub-menus 4-11

Device Information web page 8-2, 8-4

DHCP 4-8

description 1-4

troubleshooting 9-7

DHCP Address Released 4-9

DHCP IP address 9-12

DHCP Server 4-7

directed call park 5-6, B-2

directed call pickup 5-6

directories button, description of 1-3

Directories URL 4-15

directory

corporate B-4

personal B-4

directory numbers, assigning manually 2-11

direct transfer 5-6, 5-14, B-4

distinctive ring 5-7, B-2

DND 5-7

DNS server

troubleshooting 9-7

verifying settings 9-4

DNS Server 1-5 4-8

documentation

additional i-xii

documentation, for users A-2

Domain Name 4-6

Domain Name System (DNS) 4-6

Domain Name System (DNS) server 4-8

do not disturb 5-7, B-2

DSCP For Call Control 4-23

DSCP For Configuration 4-23

DSCP For Services 4-23

E

EAP-MD5 4-31

editing, configuration values 4-3

encrypted call 1-13

encrypted configuration files 1-12

encryption 1-9

media 1-11

enterprise parameters

call forward options 5-19, 5-20

user options web page defaults 5-19

Erase softkey 9-13

error messages, used for troubleshooting 9-3

Ethernet Configuration menu

about 4-22

Span to PC Port option 4-22

Ethernet Information web page 8-2, 8-9

expansion module

7914 B-4

7915 B-5

7916 B-5

status screen 7-11

extension mobility 5-7, B-2

external power 2-4

F

fast dial B-2

fast dials

address book 5-16

fast dial service 5-8

feature buttons

directories 1-3

help 1-3

messages 1-3

services 1-3

settings 1-3

features

configuring on phone, overview 1-8

configuring with Cisco Unified Communications Manager, overview 1-8

informing users about, overview 1-8

file authentication 1-11

file format

List.xml 6-4

RingList.xml 6-2

firmware, verifying version 7-10

Firmware Versions screen 7-10

footstand

button, identifying 1-3

using to adjust phone height 3-9

forced authorization codes 5-8, B-2

G

G.711a, G.711µ, G.722, G.729a, G.729ab, iLBC 1-1

G.722 codec 4-21

G.729 1-1

G729a 1-1

G729ab 1-1

G729b 1-1

GARP Enabled 4-23

group call pickup 5-8, B-2

H

handset

connecting 3-5

light strip 1-4

headset

audio quality 3-4

connecting 3-4

disabling 3-4

enabling wireless headset hookswitch control 3-4

quality 3-4

using 3-3

wireless, enabling 3-4

headset button 1-3

Headset Enabled 4-19

headset port 3-5

height, adjusting 3-9

help button, description of 1-3

help system 5-8, B-3

hold 5-8, B-3

hold reversion 5-8, B-3

Host Name 4-6

HTTP

description 1-4

HTTP Configuration menu

about 4-15

options

Authentication URL 4-16

Directories URL 4-15

Idle URL 4-16

Idle URL Time 4-16

Information URL 4-15

Messages URL 4-15

Proxy Server URL 4-16

Services URL 4-15

hunt group 5-8, B-3

log out of hunt groups 5-9

hunt groups

log out B-3

Hypertext Transfer Protocol

See HTTP

I

icon

shield 1-9

idle display

timeout 4-16

XML service 4-16

Idle URL 4-16

Idle URL Time 4-16

iLBC codec 9-12

image authentication 1-11

immediate divert 5-9, B-3

Information URL 4-15

installing

Cisco Unified Communications Managerconfiguration 3-2

network requirements 3-1

preparing 2-8

requirements, overview 1-17

intercom 5-9, B-3

interference, cell phone 1-1

International Call Logging C-2

Internet Protocol (IP) 1-5

IP Address 4-7

IP address, troubleshooting 9-3

IPv4 Configuration 4-5

IPv6 Configuration 4-5

J

join 5-9, B-3

across lines B-3

K

keypad, description 1-4

L

language overlays C-1

LDAP directories, using with Cisco Unified IP Phone 5-15

light strip 1-4

line buttons, identifying 1-3

List.xml file 6-3, 6-4

LLDP 4-26

asset ID 4-27

PC port 8-8

power priority 4-27

LLDP-MED 4-27

SW port 8-8

Locale Configuration menu

about 4-16, 4-17

options

Network Locale 4-16

Network Locale Version 4-17

User Locale 4-16

User Locale Char Set 4-16

User Locale Version 4-16

Locale Installer C-1

localization

Installing the Cisco Unified Communications Manager Locale Installer C-1

phone button overlays for C-1

Logging Display 4-23

log out

hunt groups B-3

Log server 4-26, 9-11

M

MAC address 2-13, 4-6

malicious caller identification (MCID) 5-10

malicious call ID B-3

manufacturing installed certificate (MIC) 1-11

Media Configuration menu

about 4-19

options

Headset Enabled 4-19

Recording Tone 4-20

Recording Tone Duration 4-21

Recording Tone Local Volume 4-20

Recording Tone Remote Volume 4-20

Speaker Enabled 4-19

Video Capability Enabled 4-19

Wireless Headset Hookswitch Control Enabled 4-19

media encryption 1-11

meet-me conference 5-10, B-3

messages button, description of 1-3

Messages URL 4-15

message waiting 5-2, 5-10

metrics, voice quality 8-12

MIC 1-11

MLPP B-3

mobile connect 5-10

mobile voice access 5-10

Model Information screen 7-1

multilevel precedence and preemption B-3

multilevel precedence and preemption (MLPP) 5-10

multiple calls per line B-3

multiple calls per line appearance 5-10

music-on-hold 5-10

mute 5-10, B-3

mute button, description of 1-3

N

native VLAN 2-3

navigation button, description of 1-3

Network Configuration menu

about 4-5

displaying 4-2

editing values 4-3

IPv4

options

TFTP Server 1     1

IPv4 options

Alternate TFTP 4-9

BOOTP Server 4-10

Default Router 1-5 4-8

DHCP 4-8

DHCP Address Released 4-9

DHCP Server 4-7

DNS Server 1-5 4-8

IP Address 4-7

Subnet Mask 4-8

TFTP Server 2 4-10

locking options 4-3

options

Admin. VLAN ID 4-6

CDP on PC port 4-25, 8-8, 9-11

CDP on switch port 4-25, 8-8

Domain Name 4-6

Host Name 4-6

MAC Address 4-6

Operational VLAN ID 4-6

PC Port Configuration 4-7

PC VLAN 4-7

SW Port Configuration 4-6

overview 4-1

unlocking options 4-3

Network Configuration web page 8-2, 8-5

network connections, access port 3-3

network connectivity, verifying 9-3

networking protocol

802.1X 1-5

BootP 1-4

CDP 1-4

CPPDP 1-5

DHCP 1-4

HTTP 1-4

IP 1-5

RTCP 1-6

RTP 1-5

SCCP 1-6

SIP 1-6

TCP 1-6

TFTP 1-6

TLS 1-6

UDP 1-6

Network Locale 4-16

Network Locale Version 4-17

network outages, identifying 9-6

network port

configuring 4-6

connecting to 3-6

network requirements, for installing 3-1

network statistics 7-8, 8-9

Network Statistics screen 7-8

Network web page 8-2, 8-9

O

on hook call transfer 5-10

on-hook dialing/pre-dial B-3

onhook predialing 5-11

Operational VLAN ID 4-6

other group pickup 5-11, B-3

P

padlock icon 4-3

PCM file requirements, for custom ring types 6-3

PC port

LLDP 4-26, 8-8

PC Port Configuration 4-7

PC Port Disabled 4-22

PC VLAN 4-7

Peer firmware sharing 4-26, 9-11

personal address book

phone button template 5-16

personal directories, configuring 5-15

personal directory B-4

phone button template

modifying

for personal address book or fast dials 5-16

phone button templates 5-16

phone hardening 1-12

phone lines, buttons for 1-3

phone settings access 4-1

physical connection, verifying 9-6

PNG file 6-4

PoE 2-4

ports

access 3-2

network 3-2

power

external 2-3, 2-4

for the phone 2-3

outage 2-4

PoE 2-4

power over Ethernet

See PoE

power source

causing phone to reset 9-8

power injector 2-4

presence-enabled directories 5-11

privacy 5-11, B-3

Private Line Automated Ringdown (PLAR) 5-11

programmable buttons, description 1-3

programmable line keys 5-11, B-3

protected call 1-13

description 1-14

protected calling B-3

description 5-11

Protected Calls 1-14

Proxy Server URL 4-16

Q

QoS Configuration menu

about 4-23

options

DSCP For Call Control 4-23

DSCP For Configuration 4-23

DSCP For Services 4-23

QRT B-3

QRT softkey 5-12, 9-15

quality reporting tool B-3

Quality Reporting Tool (QRT) 5-12, 9-14

R

Real-Time Control Protocol

See RTCP

Real-Time Transport Protocol

See RTP

Recording Tone 4-20

Recording Tone Duration 4-21

Recording Tone Local Volume 4-20

Recording Tone Remote Volume 4-20

redial 5-12, B-3

reset, factory 9-14

resetting

basic 9-13

Cisco Unified IP phone 9-13

continuously 9-6

intentionally 9-7

methods 9-13

resume B-3

ringer, indicator for 1-4

RingList.xml file format 6-2

ring setting 5-12

RTCP 1-6

RTP 1-5

S

SCCP 1-6

SCCP, description 1-6

SDK compliance B-4

secure conference 5-12

description 1-13

establishing 1-13

identifying 1-13

restrictions 1-14, 1-15

security restrictions 1-15

secure conferencing B-3

secure SRST reference 1-11

securing the phone with a cable lock 3-9

security

CAPF (Certificate Authority Proxy Function) 1-11

configuring on phone 3-13

device authentication 1-11

encrypted configuration file 1-12

file authentication 1-11

image authentication 1-11

Locally Significant Certificate (LSC) 3-13

media encryption 1-11

phone hardening 1-12

secure SRST reference 1-11

security profiles 1-12

signaling authentication 1-11

signaling encryption 1-11

troubleshooting 9-8

Security Configuration menu

options

802.1X Authentication 4-28

802.1X Authentication Status 4-28

GARP Enabled 4-23

Logging Display 4-23

PC Port Disabled 4-22

Security Mode 4-23

Voice VLAN Enabled 4-23

Web Access Enabled 4-23

Security Configuration menu (on Device menu)

about 4-27

Security Configuration menu (on Settings menu)

about 4-22

Security Mode 4-23

security profiles 1-12

select B-3

services

configuring for users 5-18

description 5-12

subscribing to 5-18

services button, description of 1-3

Services URL 4-15

Services URL button 5-13

settings button, description of 1-3

Settings menu access 3-13, 4-2

shared line 5-13, B-3

shield icon 1-9

signaling authentication 1-11

signaling encryption 1-11

silent monitoring 5-13

single button barge B-3

SIP

description 1-6

softkey buttons

description of 1-4

softkey templates, configuring 5-17

Span to PC Port 4-22

Speaker button, disabling 3-3

Speaker Enabled 4-19

speakerphone 1-3

speed dial

template for 5-16

speed dial, buttons 1-3

speed dialing 5-13, B-4

SRST 4-12, 8-6

standard (ad hoc) conference 5-6

startup problems 9-1

startup process

accessing TFTP server 2-7

configuring VLAN 2-7

contacting Cisco Unified Communications Manager 2-8

loading stored phone image 2-7

obtaining IP address 2-7

obtaining power 2-7

requesting configuration file 2-8

requesting CTL file 2-8

understanding 2-7

statistics

network 8-9

streaming 8-11

Status menu 7-1, 7-2

status messages 7-3

Status Messages screen 7-3

Status Messages web page 8-2, 8-11

status screen

expansion module 7-11

Stream 0 web page 8-11

Stream 1 web page 8-3, 8-11

Stream 2 web page 8-3, 8-11

Stream 3 web page 8-3, 8-11

Stream 4 web page 8-3, 8-11

Stream 5 web page 8-3, 8-11

streaming statistics 8-11

Subnet Mask 4-8

supplicant, in 802.1X 1-16

Survivable Remote Site Telephony

See SRST

switch

Cisco Catalyst 2-2

internal Ethernet 2-2

SW port

LLDP-MED 4-27, 8-8

SW Port Configuration 4-6

T

TCP 1-6

technical specifications, for Cisco Unified IP Phone D-1

telephony features

abbreviated dialing 5-2

audible message waiting indicator 5-2

auto answer 5-2

auto dial 5-2

auto pickup 5-2

barge 1-17, 5-3

block external to external transfer 5-3

Busy Lamp Field (BLF) Pickup 5-3, B-1

Busy Lamp Field (BLF) speed dial 5-3

Call Back 5-3

call display restrictions 5-4

caller ID 5-5

caller id blocking 5-5

call forward 5-4

call forward destination override 5-5

call park 5-5

call recording 5-5

call waiting 5-5

cbarge 5-3

Cisco IP Manager Assistant (Cisco IPMA) 5-5

client matter codes 5-5

conference 5-6

configurable call forward display 5-4, 5-6

CTI applications 5-6

directed call park 5-6

directed call pickup 5-6

direct transfer 5-6, 5-14

distinctive ring 5-7

do not disturb (DND) 5-7

extension mobility 5-7

fast dial service 5-8

forced authorization codes 5-8

group call pickup 5-8

help system 5-8

hold 5-8

hold reversion 5-8

hunt group 5-8

immediate divert 5-9

intercom 5-9

join 5-9

log out of hunt groups 5-9

Log server 4-26, 9-11

malicious caller identification (MCID) 5-10

meet-me conference 5-10

message waiting 5-2, 5-10

mobile connect 5-10

mobile voice access 5-10

multilevel precedence and preemption (MLPP) 5-10

multiple calls per line appearance 5-10

music-on-hold 5-10

mute 5-10

on hook call transfer 5-10

other group pickup 5-11

Peer firmware sharing 4-26, 9-11

presence-enabled directories 5-11

privacy 5-11

programmable line keys 5-11

redial 5-12

ring setting 5-12

secure conference 5-12

services 5-12

Services URL button 5-13

shared line 5-13

silent monitoring 5-13

speed dialing 5-13

Time-of-Day Routing 5-13

transfer 5-14

transfer-direct transfer 5-14

video mode 5-14

video support 5-14

voice messaging system 5-14

TFTP

description 1-6

troubleshooting 9-3

TFTP Server 1 4-9

TFTP Server 2 4-10

TFTP settings

IPv6 1-9

time, displayed on phone 3-2

Time-of-Day Routing 5-13

TLS 2-5

transfer 5-14, B-4

direct B-4

transfer-direct transfer 5-14

Transmission Control Protocol

See TCP

Transport Layer Security

See TLS

Trivial File Transfer Protocol

See TFTP

troubleshooting

Cisco Unified Communications Manager settings 9-4

Cisco Unified IP Phone Expansion Module 7914 9-12

DHCP 9-7

DNS 9-7

DNS settings 9-4

IP addressing and routing 9-3

network connectivity 9-3

network outages 9-6

phones resetting 9-7

physical connection 9-6

security 9-8

services on Cisco Unified Communications Manager 9-4

TFTP settings 9-3

VLAN configuration 9-7

U

UDP 1-6

UI Configuration menu

description 4-17

options

Auto Call Select 4-18

Auto Line Select 4-17

BLF for Call Lists 4-17

uncompressed wideband (16bits, 16kHz) audio 1-1

Unified CM Configuration menu 4-11

Unlock softkey 4-29

URL dialing B-4

User Datagram Protocol

See UDP

User Locale 4-16

User Locale Char Set 4-16

User Locale Version 4-16

User Options web page

description 5-19

giving users access to 5-19, A-1

user options web page

call forward settings 5-19

users

accessing voice messaging system A-3

adding to Cisco Unified Communications Manager 5-18

configuring personal directories A-4

documentation for A-2

providing support to A-1

required information A-1

subscribing to services A-3

V

video B-4

Video Capability Enabled 4-19

video mode 5-14

video support 5-14

VLAN

auxiliary, for voice traffic 2-3

configuring 4-6

configuring for voice networks 2-2

native, for data traffic 2-3

verifying 9-7

VLAN, interaction with 2-2

voice mail B-4

voice messaging system 5-14

voice messaging system, accessing A-3

voice quality metrics 8-12, B-4

voice VLAN 2-3

Voice VLAN Enabled 4-23

volume button, description of 1-3

W

wall mounting, Cisco Unified IP Phone 3-10

Web Access Enabled 4-23

WebDialer B-4

web page

about 8-1

Access 8-2, 8-9

accessing 8-2

Debug Display 8-3, 8-11

Device Information 8-2, 8-4

disabling access to 8-3

Ethernet Information 8-2, 8-9

Network 8-2, 8-9

Network Configuration 8-5

Network Configuration web page 8-2

preventing access to 8-3

Status Messages 8-2, 8-11

Stream 0 8-11

Stream 1 8-3, 8-11

Stream 2 8-3, 8-11

Stream 3 8-3, 8-11

Stream 4 8-3, 8-11

Stream 5 8-3, 8-11

wideband codec 1-1

wideband headset 4-21

option 4-18

user controllable 4-18

Wireless Headset Enabled 4-19

X

XmlDefault.cnf.xml 2-6