Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
Appendix B: Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G
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Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G

Table Of Contents

Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G


Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G


This appendix provides information about feature support for the Cisco Unified IP Phone 7962G and 7942G using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 6.0.

Table B-1 provides a high-level overview of calling features and their support by protocol. This table focuses primarily on end-user calling features and is not intended to represent a comprehensive listing of all available phone features. For details about user interface differences and feature use, refer to the Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.0.

This guide is available at this URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

The specific sections that describe the features in the phone guide are referenced in Table B-1.

Table B-1 Cisco Unified IP Phone 7962G and 7942G Feature Support by Protocol 

Features
Cisco Unified IP Phones 7962G, 7942G
For More Information
SCCP
SIP
Calling Features

Abbreviated Dialing

Supported

Supported

"Basic Call Handling—Placing a Call: Additional Options"

Answer Release

Supported

Supported

 

Audible Message Waiting Indicator

Supported

Supported

"Accessing Voice Messages"

Auto Answer

Supported

Supported

"Using a Handset, Headset, and Speakerphone—Using Auto Answer"

Auto Dial

Supported

Supported

"Basic Call Handling—Placing a Call: Basic Options"

Barge (and cBarge)

Supported

Supported

"Advanced Call Handling—Using a Shared Line"

Busy Lamp Field (BLF) Call Lists

Supported

Supported

"Advanced Call Handling—Determining if Another Line is Busy or Idle"

Busy Lamp Field (BLF) Speed Dial

Supported

Supported

"Advanced Call Handling—Determining if Another Line is Busy or Idle"

Call Back

Supported

Supported

"Basic Call Handling—Placing a Call: Additional Options"

Call Forward All

Supported

Supported

"Basic Call Handling—Forwarding Calls to Another Number"

Call Forward Busy

Supported

Supported

"Basic Call Handling—Forwarding Calls to Another Number"

Call Forward No Answer

Supported

Supported

"Basic Call Handling—Forwarding Calls to Another Number"

Call Park

Supported

Supported

"Advanced Call Handling—Storing and Receiving Parked Calls"

Call Pickup/Group Call Pickup

Supported

Supported

"Advanced Call Handling—Picking Up a Redirected Call on Your Phone"

Call Waiting

Supported

Supported

"Basic Call Handling—Answering a Call"

Caller ID

Supported

Supported

"An Overview of Your Phone—Understanding Touch Screen Features" or "An Overview of Your Phone—Understanding Phone Screen Features"

Client Matter Codes (CMC)

Supported

Not supported

"Basic Call Handling—Placing a Call: Additional Options"

Conference

Supported

Supported

"Basic Call Handling—Making Conference Calls"

Conference List

Supported

Supported

"Basic Call Handling—Making Conference Calls"

Computer Telephony Integration (CTI) Applications

Supported

Some support (such as Call Park, WMI)

Users do not interact with this feature directly. It is configured on Cisco Unified Communications Manager

Directed Call Park

Supported

Supported

"Advanced Call Handling—Storing and Receiving Parked Calls"

Do Not Disturb (DND)

Supported

Supported

"Basic Call Handling—Using Do Not Disturb"

Distinctive Ring

Supported

Supported

"Using Phone Settings—Customizing Rings and Message Indicators"

Extension Mobility

Supported

Supported

"Advanced Call Handling—Using Cisco Extension Mobility"

Fast Dial Service

Supported

Supported

"Advanced Call Handling—Speed Dialing"

Forced Authorization Codes (FAC)

Supported

Not supported

"Basic Call Handling—Placing a Call: Additional Options"

Help System

Supported

Supported

"An Overview of Your Phone—Understanding Feature Buttons and Menus"

Hold/Resume

Supported

Supported

"Basic Call Handling—Using Hold and Resume"

Hold Reversion

Supported

Supported

"Basic Call Handling—Using Hold and Resume"

Immediate Divert

Supported

Supported

"Basic Call Handling—Answering a Call"

Immediate Divert—Enhanced

Supported

Supported

"Basic Call Handling—Sending a Call to a Voice Messaging System"

Intercom

Supported

Supported

"Basic Call Handling—Placing or Receiving Intercom Calls"

Join/Select

Supported

Not supported

"Basic Call Handling—Making Conference Calls"

Join Across Lines

Supported

Not supported

"Basic Call Handling—Making Conference Calls"

Log Out of Hunt Groups

Supported

Supported

"Advanced Call Handling—Logging Out of Hunt Groups"

Malicious Call ID

Supported

Not supported

"Advanced Call Handling—Tracing Suspicious Calls"

Meet-Me Conference

Supported

Supported

"Basic Call Handling—Making Conference Calls"

Multilevel Precedence and Preemption (MLPP)

Supported

Not supported

"Advanced Call Handling—Prioritizing Critical Calls"

Multiple Calls per Line Appearance

200

50

"An Overview of Your Phone—Understanding Lines vs. Calls"

Mute

Supported

Supported

"Basic Call Handling—Using Mute"

On-hook Dialing/Pre-Dial

Supported

Supported

"Basic Call Handling—Placing a Call: Basic Options"

Privacy

Supported

Supported

"Advanced Call Handling—Using a Shared Line"

Programmable Line Keys

Supported

Not supported

Feature descriptions throughout phone guide

Quality Reporting Tool (QRT)

Supported

Supported

"Troubleshooting—Using the Quality Reporting Tool"

Redial

Supported

Supported

"Basic Call Handling—Placing a Call: Basic Options"

Secure Conferencing

Supported

Supported

"Basic Call Handling—Making Conference Calls"

Shared Line

Supported

Supported

"Advanced Call Handling—Using a Shared Line"

Single Button Barge

Supported

Not supported

"Advanced Call-Handling—Using Barge to Add Yourself to a Shared-Line Call"

Speed Dialing

Supported

Supported

"Advanced Call Handling—Speed Dialing"

Transfer

Supported

Supported

"Basic Call Handling—Transferring Calls"

Transfer - Direct Transfer

Supported

Not supported

"Basic Call Handling—Transferring Calls"

URL Dialing

Not supported

Supported

"Using Call Logs and Directories—Using Call Logs"

Video Support

Supported

Not supported

"Understanding Additional Configuration Options"

Voice Mail

Supported

Supported

"Accessing Voice Messages" section of the Phone Guide

WebDialer

Supported

Supported

"Customizing Your Phone on the Web—Configuring Features and Services on the Web"

Settings

Call Statistics

Supported

Supported

"Troubleshooting Your Phone—Viewing Phone Administrative Data"

Voice Quality Metrics

Supported

Supported

"Troubleshooting Your Phone—Viewing Phone Administrative Data"

Services

SDK Compliance

4.0(1)

4.0(1)

Cisco Unified IP Phone Service Application Development Notes for Release 4.1(3) or later

Directories

Call Logs

Supported

Supported

"Using Call Logs and Directories—Directory Dialing"

Corporate Directories

Supported

Supported

"Using Call Logs and Directories—Directory Dialing"

Personal Directory Enhancements

Supported

Supported

"Using Call Logs and Directories—Directory Dialing"

Supplemental Features and Applications

Cisco Unified Communications Manager Assistant

Supported

Supported

Cisco Unified Communications Manager Assistant User Guide

Cisco Unified Communications Manager 
AutoAttendant

Supported

Not supported

Cisco Unified Communications Manager Features and Services Guide

Cisco Unified Communications Manager Attendant Console

Supported

Not supported

Cisco Unified Communications Manager Attendant Console User Guide

Cisco Unified IP Phone  Expansion Module 7914

Supported
7962G only

Not supported

Cisco Unified IP Phone Expansion Module 7914 Phone Guide

Cisco VT Advantage

Supported

Not supported

Cisco VT Advantage User Guide