Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1 (SCCP and SIP)
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Index

Table Of Contents

Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

Symbols

"more" Softkey Timer 4-18

Numerics

802.1X

authentication server 1-16

authenticator 1-16

description 1-5

network components 1-15

supplicant 1-15

Troubleshooting 9-9, 9-10

802.1X Authentication menu

about 4-27

options

Device Authentication 4-30

EAP-MD5 4-30

Device ID     1

Realm     1

Shared Secret     1

802.1X Authentication Status menu

about 4-27

states 4-31

A

abbreviated dialing 5-2, B-1

AC adapter, connecting to 3-6

access, to phone settings 3-14, 4-2

access port

configuring 4-9

connecting 3-7

disabled 4-21

forwarding packets to 4-21, 8-8

purpose 3-4

access to phone settings 4-1

Access web page 8-2, 8-9

adding

Cisco Unified IP Phones manually 2-11

Cisco Unified IP Phones using auto-registration 2-9

users to Cisco Unified Communications Manager 5-15

Admin. VLAN ID 4-8

AdvanceAdhocConference service parameter 5-5

Alternate TFTP 4-8

anonymous call bock telephony features

anonymous call block 5-2

attendant console B-4

audible message waiting indicator 5-2, B-1

authenticated call 1-13

authentication 1-9, 3-14

authentication server, in 802.1X 1-16

Authentication URL 4-15

authenticator, in 802.1X 1-16

auto answer 5-2, B-1

AutoAttendant B-4

Auto Call Select 4-17

auto dial B-1

Auto Line Select 4-17

auto-pickup 5-2

auto-registration

using 2-9

auxiliary VLAN 2-3

B

background image

configuring 6-5

creating 6-3

custom 6-3

List.xml file 6-3, 6-4

PNG file 6-4

barge 1-16, 5-3, B-1

call security restrictions 1-14

BLF for Call Lists 4-17

block external to external transfer 5-3

BootP 1-4

BOOTP Server 4-5

Bootstrap Protocol (BootP) 1-4

Busy Lamp Field (BLF) speed dial 5-3

busy lamp field call lists B-1

busy lamp field speed dial B-1

C

cable lock, connecting to phone 3-10

call

authenticated 1-13

encrypted 1-13

security interactions 1-14

call back B-2

call display restrictions 5-3

caller ID 5-4, B-2

caller id blocking 5-4

call forward 5-3

call forward all 5-3

call forward busy 5-3

call forward no answer 5-3

call forward no coverage 5-3

destination override 5-4

display, configuring 5-4

call forward all B-2

call forward busy B-2

call forward display, configuring 5-5

call forward no answer B-2

call logs B-4

CallManager Configuration menu 4-10

call park 5-4, B-2

call pickup 5-4, B-2

call recording 5-4

call security restrictions using Barge 1-14

call statistics B-4

Call Statistics screen 7-1

call waiting 5-4, B-2

CAPF (Certificate Authority Proxy Function) 1-11

cbarge B-1

cell phone interference 1-1

certificate trust list file

See CTL file

Cisco Call Back 5-5

Cisco Discovery Protocol

See CDP

Cisco IP Manager Assistant (Cisco IPMA) 5-5

Cisco Peer to Peer Distribution Protocol (CPPDP) 1-5

Cisco Unified Communications Manager

adding phone to database of 2-8

attendant console B-4

AutoAttendant B-4

interactions with 2-2

required for Cisco Unified IP Phones 3-2

verifying settings 9-4

Cisco Unified Communications Manager Administration

adding telephony features using 5-1

Cisco Unified Communications Manager Assistant B-4

Cisco Unified IP Phone

adding manually to Cisco Unified Communications Manager 2-11

adding to Cisco Unified Communications Manager 2-8

cleaning 9-18

configuration checklist 1-17

configuration requirements 1-17

configuring user services 5-14

expansion module 7914 B-4

installation checklist 1-20

installation overview 1-17, 1-20

installation requirements 1-17

modifying phone button templates 5-13

mounting to wall 3-11

power 2-3

registering 2-8

registering with Cisco Unified Communications Manager 2-9

resetting 9-13

technical specifications D-1

using LDAP directories 5-13

web page 8-1

Cisco Unified IP Phone Expansion Module 7914

attaching to phone 3-9

troubleshooting 9-13

Cisco VT Advantage B-4

cleaning the Cisco Unified IP Phone 9-18

Clear softkey 7-3, 7-9

client matter codes 5-5, B-2

Communications Manager 1-5 4-10

conference 5-5, B-2

secure 1-13

conference joining 5-5

conference list B-2

conferencing

secure B-3

configurable call forward display 5-4, 5-5

configuration file

creating 9-5

encrypted 1-12

modifying 6-1

overview 2-5

XmlDefault.cnf.xml 2-6

configuring

from a Cisco Unified IP Phone 4-3

LDAP directories 5-13

overview 1-17

personal directories 5-13

phone button templates 5-13

softkey templates 5-14

user features 5-15

connecting

handset 3-6

headset 3-6

to AC adapter 3-6

to a computer 3-7

to the network 3-7

connecting IP phones to other IP phones (daisy chaining) 9-10

connection monitor

modifying duration time 4-9

corporate directories B-4

CTL file

deleting from phone 9-14

requesting 2-8

unlocking 4-28

custom phone rings

about 6-2

creating 6-2, 6-3, 6-5

PCM file requirements 6-3

D

data VLAN 2-3

Debug Display web page 8-3, 8-11

Default Router 1-5 4-7

Device Authentication 4-30

device authentication 1-11

Device Configuration menu

displaying 4-2

editing values 4-3

overview 4-1

sub-menus 4-10

Device Information web page 8-2, 8-4

DHCP

description 1-4

troubleshooting 9-7

DHCP Address Released 4-8

DHCP Enabled 4-8

DHCP IP address 9-12

DHCP Server 4-5

directed call park 5-6, B-2

directories button, description of 1-3

Directories URL 4-15

directory

corporate B-4

personal B-4

directory numbers, assigning manually 2-11

direct transfer 5-6, B-3

distinctive ring B-2

DND 5-6

DNS server

troubleshooting 9-8

verifying settings 9-4

DNS Server 1-5 4-7

documentation

additional i-xii

documentation, for users A-2

Domain Name 4-6

Domain Name System (DNS) 4-6

Domain Name System (DNS) server 4-7

do not disturb 5-6, B-2

DSCP For Call Control 4-22

DSCP For Configuration 4-22

DSCP For Services 4-22

E

EAP-MD5 4-30

editing, configuration values 4-3

encrypted call 1-13

encrypted configuration files 1-12

encryption 1-9

media 1-11

enterprise parameters

call forward options 5-16

user options web page defaults 5-16

Erase softkey 9-14

error messages, used for troubleshooting 9-3

Ethernet Configuration menu

about 4-21

Span to PC Port option 4-21

Ethernet Information web page 8-2, 8-9

expansion module

7914 B-4

extension mobility 5-6, B-2

external power 2-4

F

fast dial B-2

fast dial service 5-7

feature buttons

directories 1-3

help 1-3

messages 1-3

services 1-3

settings 1-3

features

configuring on phone, overview 1-8

configuring with Cisco Unified Communications Manager, overview 1-8

informing users about, overview 1-8

file authentication 1-11

file format

List.xml 6-4

RingList.xml 6-2

firmware, verifying version 7-10

Firmware Versions screen 7-10

footstand

button, identifying 1-3

using to adjust phone height 3-10

forced authorization codes 5-7, B-2

G

G.711a, G.711µ, G.722, G.729a, G.729ab, iLBC 1-1

G.722 codec 4-20

G.729 1-1

G729a 1-1

G729ab 1-1

G729b 1-1

GARP Enabled 4-22

group call pickup 5-7, B-2

H

handset

connecting 3-6

light strip 1-4

headset

audio quality 3-5

connecting 3-5

disabling 3-5

quality 3-5

support 3-4

using 3-4

headset button 1-3

Headset Enabled 4-18

headset port 3-6

height, adjusting 3-10

help button, description of 1-3

hold 5-7, B-2

hold reversion 5-7, B-2

Host Name 4-6

HTTP, description 1-4

HTTP Configuration menu

about 4-15

options

Authentication URL 4-15

Directories URL 4-15

Idle URL 4-15

Idle URL Time 4-15

Information URL 4-15

Messages URL 4-15

Proxy Server URL 4-15

Services URL 4-15

hunt group 5-7

log out of hunt groups 5-8

hunt groups

log out B-3

Hypertext Transfer Protocol

See HTTP

I

icon

shield 1-9

idle display

timeout 4-15

XML service 4-15

Idle URL 4-15

Idle URL Time 4-15

iLBC codec 9-13

image authentication 1-11

immediate divert 5-7, B-2, B-3

Information URL 4-15

installing

Cisco Unified Communications Managerconfiguration 3-2

network requirements 3-1

preparing 2-8

requirements, overview 1-17

intercom 5-8, B-3

interference, cell phone 1-1

Internet Protocol (IP) 1-5

IP Address 4-6

IP address, troubleshooting 9-4

J

join 5-8, B-3

across lines B-3

K

keypad, description 1-4

L

language overlays C-1

LDAP directories, using with Cisco Unified IP Phone 5-13

light strip 1-4

line buttons, identifying 1-3

List.xml file 6-3, 6-4

LLDP 4-25

asset ID 4-26

PC port 8-8

power priority 4-26

LLDP-MED 4-26

SW port 8-8

Locale Configuration menu

about 4-16

options

Network Locale 4-16

Network Locale Version 4-16

User Locale 4-16

User Locale Char Set 4-16

User Locale Version 4-16

Locale Installer C-1

localization

Installing the Cisco Unified Communications Manager Locale Installer C-1

phone button overlays for C-1

Logging Display 4-22

log out

hunt groups B-3

Log server 4-25, 9-12

M

MAC address 2-13, 4-6

malicious caller identification (MCID) 5-8

malicious call ID B-3

manufacturing installed certificate (MIC) 1-11

Media Configuration menu

about 4-18

options

Headset Enabled 4-18

Recording Tone 4-19

Recording Tone Duration 4-20

Recording Tone Local Volume 4-19

Recording Tone Remote Volume 4-19

Speaker Enabled 4-18

Video Capability Enabled 4-18

media encryption 1-11

meet-me conference 5-8, B-3

messages button, description of 1-3

Messages URL 4-15

message waiting 5-2, 5-9

metrics, voice quality 8-12

MIC 1-11

MLPP B-3

mobile connect 5-9

mobile voice access 5-9

Model Information screen 7-1

multilevel precedence and preemption B-3

multilevel precedence and preemption (MLPP) 5-9

multiple calls per line B-3

music-on-hold 5-9

mute B-3

mute button, description of 1-3

N

native VLAN 2-3

navigation button, description of 1-3

Network Configuration menu

about 4-5

displaying 4-2

editing values 4-3

locking options 4-3

options

Admin. VLAN ID 4-8

Alternate TFTP 4-8

BOOTP Server 4-5

CDP on PC port 4-24, 8-8, 9-12

CDP on switch port 4-24, 8-8

Default Router 1-5 4-7

DHCP Address Released 4-8

DHCP Enabled 4-8

DHCP Server 4-5

DNS Server 1-5 4-7

Domain Name 4-6

Host Name 4-6

IP Address 4-6

MAC Address 4-6

Operational VLAN ID 4-7

PC Port Configuration 4-9

Subnet Mask 4-6

SW Port Configuration 4-8

TFTP Server 1 4-6

TFTP Server 2 4-7

overview 4-1

unlocking options 4-3

Network Configuration web page 8-2, 8-5

network connections, access port 3-4

network connectivity, verifying 9-3

networking protocol

802.1X 1-5

BootP 1-4

CDP 1-4

CPPDP 1-5

DHCP 1-4

HTTP 1-4

IP 1-5

RTCP 1-6

RTP 1-5

SCCP 1-6

SIP 1-6

TCP 1-6

TFTP 1-6

TLS 1-6

UDP 1-6

Network Locale 4-16

Network Locale Version 4-16

network outages, identifying 9-7

network port

configuring 4-8

connecting to 3-7

network requirements, for installing 3-1

network statistics 7-9, 8-9

Network Statistics screen 7-9

Network web page 8-2, 8-9

O

on hook call transfer 5-9

Operational VLAN ID 4-7

other group pickup 5-9

P

padlock icon 4-3

PCM file requirements, for custom ring types 6-3

PC port

LLDP 4-25, 8-8

PC Port Configuration 4-9

PC Port Disabled 4-21

Peer firmware sharing 4-25, 9-12

personal directories, configuring 5-13

personal directory B-4

phone button templates 5-13

phone hardening 1-12

phone lines, buttons for 1-3

phone settings access 4-1

physical connection, verifying 9-6

PNG file 6-4

PoE 2-4

ports

access 3-3

network 3-3

power

external 2-3, 2-4

for the phone 2-3

outage 2-4

PoE 2-4

power over Ethernet

See PoE

power source

causing phone to reset 9-8

power injector 2-4

presence-enabled directories 5-9

privacy 5-10, B-3

Private Line Automated Ringdown (PLAR) 5-9

programmable buttons, description 1-3

programmable line keys B-3

Proxy Server URL 4-15

Q

QoS Configuration menu

about 4-22

options

DSCP For Call Control 4-22

DSCP For Configuration 4-22

DSCP For Services 4-22

QRT B-3

QRT softkey 5-10, 9-15

quality reporting tool B-3

Quality Reporting Tool (QRT) 5-10, 9-15

R

Real-Time Control Protocol

See RTCP

Real-Time Transport Protocol

See RTP

Recording Tone 4-19

Recording Tone Duration 4-20

Recording Tone Local Volume 4-19

Recording Tone Remote Volume 4-19

redial 5-10, B-3

reset, factory 9-14

resetting

basic 9-14

Cisco Unified IP phone 9-13

continuously 9-6

intentionally 9-7

methods 9-14

resume B-2

ring activity 5-10

ringer, indicator for 1-4

RingList.xml file format 6-2

S

SCCP 1-6

SDK compliance B-4

secure conference

description 1-13, 5-10

establishing 1-13

identifying 1-13

restrictions 1-14

security restrictions 1-14

secure conferencing B-3

secure SRST reference 1-11

securing the phone with a cable lock 3-10

security

CAPF (Certificate Authority Proxy Function) 1-11

configuring on phone 3-14

device authentication 1-11

encrypted configuration file 1-12

file authentication 1-11

image authentication 1-11

Locally Significant Certificate (LSC) 3-14

media encryption 1-11

phone hardening 1-12

secure SRST reference 1-11

security profiles 1-12

signaling authentication 1-11

signaling encryption 1-11

troubleshooting 9-9

Security Configuration menu

options

802.1X Authentication 4-27

802.1X Authentication Status 4-27

GARP Enabled 4-22

Logging Display 4-22

PC Port Disabled 4-21

Security Mode 4-22

Voice VLAN Enabled 4-22

Web Access Enabled 4-22

Security Configuration menu (on Device menu)

about 4-26

Security Configuration menu (on Settings menu)

about 4-21

Security Mode 4-22

security profiles 1-12

select B-3

services

configuring for users 5-14

description 5-11

subscribing to 5-15

services button, description of 1-3

Services URL 4-15

Services URL button 5-11

settings button, description of 1-3

Settings menu access 3-14, 4-2

shared line 5-11, B-3

shield icon 1-9

signaling authentication 1-11

signaling encryption 1-11

silent monitoring 5-11

single button barge B-3

SIP

description 1-6

softkey buttons

description of 1-4

softkey templates, configuring 5-14

Span to PC Port 4-21

Speaker button, disabling 3-4

Speaker Enabled 4-18

speakerphone 1-3

speed dial

template for 5-14

speed dial, buttons 1-3

speed dialing 5-2, 5-11, B-3

SRST 4-11, 8-6

connection monitor duration parameter 4-9

standard (ad hoc) conference 5-5

startup problems 9-2

startup process

accessing TFTP server 2-7

configuring VLAN 2-7

contacting Cisco Unified Communications Manager 2-8

loading stored phone image 2-7

obtaining IP address 2-7

obtaining power 2-7

requesting configuration file 2-8

requesting CTL file 2-8

understanding 2-7

statistics

network 8-9

streaming 8-11

Status menu 7-1, 7-2

status messages 7-3

Status Messages screen 7-3

Status Messages web page 8-2, 8-11

Stream 0 web page 8-11

Stream 1 web page 8-3, 8-11

Stream 2 web page 8-3, 8-11

Stream 3 web page 8-3, 8-11

Stream 4 web page 8-3, 8-11

Stream 5 web page 8-3, 8-11

streaming statistics 8-11

Subnet Mask 4-6

supplicant, in 802.1X 1-15

Survivable Remote Site Telephony

See SRST

switch

Cisco Catalyst 2-2

internal Ethernet 2-2

SW port

LLDP-MED 4-26, 8-8

SW Port Configuration 4-8

T

TCP 1-6

technical specifications, for Cisco Unified IP Phone D-1

telephony features

abbreviated dialing 5-2

audible message waiting indicator 5-2

auto answer 5-2

auto-pickup 5-2

barge 1-16, 5-3

block external to external transfer 5-3

Busy Lamp Field (BLF) speed dial 5-3

call display restrictions 5-3

caller ID 5-4

caller id blocking 5-4

call forward 5-3

call park 5-4

call pickup 5-4

call recording 5-4

call waiting 5-4

Cisco Call Back 5-5

Cisco IP Manager Assistant (Cisco IPMA) 5-5

client matter codes 5-5

conference 5-5

configurable call forward display 5-4, 5-5

directed call park 5-6

direct transfer 5-6

do not disturb (DND) 5-6

extension mobility 5-6

fast dial service 5-7

forced authorization codes 5-7

group call pickup 5-7

hold 5-7

hold reversion 5-7

hunt group 5-7

immediate divert 5-7

intercom 5-8

join 5-8

log out of hunt groups 5-8

Log server 4-25, 9-12

malicious caller identification (MCID) 5-8

meet-me conference 5-8

message waiting 5-2, 5-9

mobile connect 5-9

mobile voice access 5-9

multilevel precedence and preemption (MLPP) 5-9

music-on-hold 5-9

on hook call transfer 5-9

other group pickup 5-9

Peer firmware sharing 4-25, 9-12

presence-enabled directories 5-9

privacy 5-10

redial 5-10

ring activity 5-10

services 5-11

Services URL button 5-11

shared line 5-11

silent monitoring 5-11

speed dialing 5-11

Time-of-Day Routing 5-12

transfer 5-12

video mode 5-12

video support 5-12

voice messaging system 5-12

TFTP

description 1-6

troubleshooting 9-3

TFTP Server 1 4-6

TFTP Server 2 4-7

time, displayed on phone 3-2

Time-of-Day Routing 5-12

TLS 2-5

transfer 5-12, B-3

direct B-3

Transmission Control Protocol

See TCP

Transport Layer Security

See TLS

Trivial File Transfer Protocol

See TFTP

troubleshooting

Cisco Unified Communications Manager settings 9-4

Cisco Unified IP Phone Expansion Module 7914 9-13

DHCP 9-7

DNS 9-8

DNS settings 9-4

IP addressing and routing 9-4

network connectivity 9-3

network outages 9-7

phones resetting 9-7

physical connection 9-6

security 9-9

services on Cisco Unified Communications Manager 9-4

TFTP settings 9-3

VLAN configuration 9-7

U

UI Configuration menu

description 4-17

options

Auto Call Select 4-17

Auto Line Select 4-17

BLF for Call Lists 4-17

uncompressed wideband (16bits, 16kHz) audio 1-1

Unlock softkey 4-28

URL dialing B-3

User Datagram Protocol

See UDP

User Locale 4-16

User Locale Char Set 4-16

User Locale Version 4-16

User Options web page

description 5-15

giving users access to 5-16, A-1

user options web page

call forward settings 5-16

users

accessing voice messaging system A-3

adding to Cisco Unified Communications Manager 5-15

configuring personal directories A-3

documentation for A-2

providing support to A-1

required information A-1

subscribing to services A-2

V

video B-3

Video Capability Enabled 4-18

video mode 5-12

video support 5-12

VLAN

auxiliary, for voice traffic 2-3

configuring 4-7

configuring for voice networks 2-2

native, for data traffic 2-3

verifying 9-7

VLAN, interaction with 2-2

voice mail B-3

voice messaging system 5-12

voice messaging system, accessing A-3

voice quality metrics 8-12, B-4

voice VLAN 2-3

Voice VLAN Enabled 4-22

volume button, description of 1-3

W

wall mounting, Cisco Unified IP Phone 3-11

Web Access Enabled 4-22

WebDialer B-4

web page

about 8-1

Access 8-2, 8-9

accessing 8-2

Debug Display 8-3, 8-11

Device Information 8-2, 8-4

disabling access to 8-3

Ethernet Information 8-2, 8-9

Network 8-2, 8-9

Network Configuration 8-5

Network Configuration web page 8-2

preventing access to 8-3

Status Messages 8-2, 8-11

Stream 0 8-11

Stream 1 8-3, 8-11

Stream 2 8-3, 8-11

Stream 3 8-3, 8-11

Stream 4 8-3, 8-11

Stream 5 8-3, 8-11

wideband codec 1-1

wideband headset 4-20

option 4-18

user controllable 4-18

X

XmlDefault.cnf.xml 2-6