Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0
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Index

Table Of Contents

Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

Symbols

"more" Softkey Timer 4-19

Numerics

802.1X

authentication server 1-17

authenticator 1-17

description 1-5

network components 1-17

supplicant 1-17

Troubleshooting 9-9, 9-10

802.1X Authentication menu

about 4-31

options

Device Authentication 4-34

EAP-MD5 4-34

Device ID     1

Realm     1

Shared Secret     1

802.1X Authentication Status menu

about 4-31

states 4-35

A

abbreviated dialing 5-2

AC adapter, connecting to 3-6

access, to phone settings 3-14, 4-2

access port

configuring 4-10

connecting 3-7

disabled 4-25

forwarding packets to 4-24, 8-8

purpose 3-4

access to phone settings 4-1

Access web page 8-2, 8-8

adding

Cisco Unified IP Phones manually 2-11

Cisco Unified IP Phones using auto-registration 2-9

Cisco Unified IP Phones using BAT 2-11

users to Cisco Unified Communications Manager 5-19

Admin. VLAN ID 4-8

AdvanceAdhocConference service parameter 5-7

Alternate TFTP 4-9

anonymous call bock telephony features

anonymous call block 5-2

audible message waiting indicator 5-2

authenticated call 1-14

authentication 1-9, 3-14

authentication server, in 802.1X 1-17

Authentication URL 4-16

authenticator, in 802.1X 1-17

auto answer 5-2

Auto Call Select 4-19

Auto Line Select 4-18

auto-pickup 5-3

auto-registration

using 2-9

auxiliary VLAN 2-3

B

background image

configuring 6-5

creating 6-4

custom 6-4

List.xml file 6-4

PNG file 6-4, 6-5

barge 1-18, 5-3

call security restrictions 1-15

BAT (Bulk Administration Tool) 2-11

BLF for Call Lists 4-18

block external to external transfer 5-3

BootP 1-4

BOOTP Server 4-6

Bootstrap Protocol (BootP) 1-4

Busy Lamp Field (BLF) speed dial 5-3

C

cable lock, connecting to phone 3-10

call

authenticated 1-14

encrypted 1-14

security interactions 1-15

call display restrictions 5-4

caller ID 5-5

caller id blocking 5-5

call forward 5-4

destination override 5-4

display, configuring 5-4

call forward display, configuring 5-7

CallManager Configuration menu 4-11

call park 5-5

call pickup 5-5

call recording 5-5

call security restrictions using Barge 1-15

Call Statistics screen 7-1

call waiting 5-5

CAPF (Certificate Authority Proxy Function) 1-12

cell phone interference 1-1

certificate trust list file

See CTL file

Cisco Call Back 5-6

Cisco Discovery Protocol

See CDP

Cisco IP Manager Assistant (Cisco IPMA) 5-6

Cisco Peer to Peer Distribution Protocol (CPPDP) 1-5

Cisco Unified Communications Manager

adding phone to database of 2-8

interactions with 2-2

required for Cisco Unified IP Phones 3-2

verifying settings 9-4

Cisco Unified Communications Manager Administration

adding telephony features using 5-1

Cisco Unified IP Phone

adding manually to Cisco Unified Communications Manager 2-11

adding to Cisco Unified Communications Manager 2-8

cleaning 9-19

configuration checklist 1-19

configuration requirements 1-18

configuring user services 5-18

installation checklist 1-22

installation overview 1-18, 1-22

installation requirements 1-18

modifying phone button templates 5-17

mounting to wall 3-11

power 2-3

registering 2-8

registering with Cisco Unified CallManager 2-11

registering with Cisco Unified Communications Manager 2-9

resetting 9-14

technical specifications D-1

using LDAP directories 5-16

web page 8-1

Cisco Unified IP Phone Expansion Module 7914

attaching to phone 3-9

troubleshooting 9-14

cleaning the Cisco Unified IP Phone 9-19

Clear softkey 7-3, 7-10

client matter codes 5-6

Communications Manager 1-5 4-11

conference 5-7

secure 1-14

conference joining 5-7

configurable call forward display 5-4, 5-7

configuration file

creating 9-5

encrypted 1-12

modifying 6-1

overview 2-5

XmlDefault.cnf.xml 2-6

configuring

from a Cisco Unified IP Phone 4-3

LDAP directories 5-16

overview 1-18

personal directories 5-16

phone button templates 5-17

softkey templates 5-18

user features 5-19

connecting

handset 3-6

headset 3-6

to AC adapter 3-6

to a computer 3-7

to the network 3-7

CTL file

deleting from phone 9-15

requesting 2-7

unlocking 4-31

custom phone rings

about 6-2

creating 6-2, 6-3, 6-5

PCM file requirements 6-3

D

daisy chaining 9-10

data VLAN 2-3

Debug Display web page 8-3, 8-10

Default Router 1-5 4-8

Device Authentication 4-34

device authentication 1-11

Device Configuration menu

displaying 4-2

editing values 4-3

overview 4-1

sub-menus 4-11

Device Information web page 8-2, 8-4

DHCP

description 1-4

troubleshooting 9-7

DHCP Address Released 4-9

DHCP Enabled 4-9

DHCP IP address 9-13

DHCP Server 4-6

directed call park 5-7

directories button, description of 1-3

Directories URL 4-16

directory numbers, assigning manually 2-11

direct transfer 5-7

DND 5-8

DNS server

troubleshooting 9-8

verifying settings 9-4

DNS Server 1-5 4-8

documentation

additional i-xii

documentation, for users A-2

Domain Name 4-6

Domain Name System (DNS) 4-6

Domain Name System (DNS) server 4-8

do not disturb 5-8

DSCP For Call Control 4-26

DSCP For Configuration 4-26

DSCP For Services 4-26

E

EAP-MD5 4-34

editing, configuration values 4-3

encrypted call 1-14

encrypted configuration files 1-12

encryption 1-9

media 1-12

Erase softkey 9-15

error messages, used for troubleshooting 9-3

Ethernet Configuration menu

about 4-24

Span to PC Port option 4-24

Ethernet Information web page 8-2, 8-8

extension mobility 5-8

external power 2-4

F

fast dial service 5-9

feature buttons

directories 1-3

help 1-3

messages 1-3

services 1-3

settings 1-3

features

configuring on phone, overview 1-8

configuring with Cisco Unified Communications Manager, overview 1-8

informing users about, overview 1-8

file authentication 1-11

file format

List.xml 6-4

RingList.xml 6-2

firmware, verifying version 7-11

Firmware Versions screen 7-11

footstand

button, identifying 1-3

using to adjust phone height 3-10

forced authorization codes 5-9

G

G.711a, G.711µ, G.722, G.729a, G.729ab, iLBC 1-1

G.722 codec 4-23

G.729 1-1

G729a 1-1

G729ab 1-1

G729b 1-1

GARP Enabled 4-25

group call pickup 5-9

H

handset

connecting 3-6

light strip 1-4

headset

audio quality 3-5

connecting 3-5

disabling 3-5

quality 3-5

support 3-4

using 3-4

headset button 1-3

Headset Enabled 4-20

headset port 3-6

height, adjusting 3-10

help button, description of 1-3

hold 5-9

hold reversion 5-9

Host Name 4-6

HTTP, description 1-4

HTTP Configuration menu

about 4-16

options

Authentication URL 4-16

Directories URL 4-16

Idle URL 4-17

Idle URL Time 4-17

Information URL 4-16

Messages URL 4-16

Proxy Server URL 4-17

Services URL 4-16

hunt group 5-10

log out of hunt groups 5-10

Hypertext Transfer Protocol

See HTTP

I

icon

shield 1-9

idle display

timeout 4-17

XML service 4-17

Idle URL 4-17

Idle URL Time 4-17

iLBC codec 9-13

image authentication 1-11

immediate divert 5-10

Information URL 4-16

installing

Cisco Unified Communications Managerconfiguration 3-2

network requirements 3-1

preparing 2-8

requirements, overview 1-18

intercom 5-10

interference, cell phone 1-1

Internet Protocol (IP) 1-5

IP Address 4-6

IP address, troubleshooting 9-4

J

join 5-10

K

keypad, description 1-4

L

language overlays C-1

LDAP directories, using with Cisco Unified IP Phone 5-16

light strip 1-4

line buttons, identifying 1-3

List.xml file 6-4

Locale Configuration menu

about 4-17, 4-18

options

Network Locale 4-17

Network Locale Version 4-18

User Locale 4-17

User Locale Char Set 4-17

User Locale Version 4-17

Locale Installer C-2

localization

Installing the Cisco Unified Communications Manager Locale Installer C-2

phone button overlays for C-1

Logging Display 4-26

Log server 4-29, 9-12

M

MAC address 2-13, 4-6

malicious caller identification (MCID) 5-11

manufacturing installed certificate (MIC) 1-12

Media Configuration menu

about 4-20

options

Headset Enabled 4-20

Recording Tone 4-21

Recording Tone Duration 4-22

Recording Tone Local Volume 4-21

Recording Tone Remote Volume 4-22

Speaker Enabled 4-20

Video Capability Enabled 4-20

media encryption 1-12

meet-me conference 5-11

messages button, description of 1-3

Messages URL 4-16

message waiting 5-2, 5-11

metrics, voice quality 8-11

MIC 1-12

mobile connect 5-11

mobile voice access 5-11

Model Information screen 7-1

multilevel precedence and preemption (MLPP) 5-11

music-on-hold 5-12

mute button, description of 1-3

N

native VLAN 2-3

navigation button, description of 1-3

Network Configuration menu

about 4-5

displaying 4-2

editing values 4-3

locking options 4-3

options

Admin. VLAN ID 4-8

Alternate TFTP 4-9

BOOTP Server 4-6

CDP on PC port 4-28, 9-13

CDP on switch port 4-28

Default Router 1-5 4-8

DHCP Address Released 4-9

DHCP Enabled 4-9

DHCP Server 4-6

DNS Server 1-5 4-8

Domain Name 4-6

Host Name 4-6

IP Address 4-6

MAC Address 4-6

Operational VLAN ID 4-8

PC Port Configuration 4-10

Subnet Mask 4-6

SW Port Configuration 4-9

TFTP Server 1 4-7

TFTP Server 2 4-7

overview 4-1

unlocking options 4-3

Network Configuration web page 8-2, 8-5

network connections, access port 3-4

network connectivity, verifying 9-3

networking protocol

802.1X 1-5

BootP 1-4

CDP 1-4

CPPDP 1-5

DHCP 1-4

HTTP 1-4

IP 1-5

RTCP 1-5

RTP 1-5

SCCP 1-6

SIP 1-6

TCP 1-6

TFTP 1-6

TLS 1-6

UDP 1-6

Network Locale 4-17

Network Locale Version 4-18

network outages, identifying 9-7

network port

configuring 4-9

connecting to 3-7

network requirements, for installing 3-1

network statistics 7-10, 8-8

Network Statistics screen 7-10

Network web page 8-2, 8-8

O

on hook call transfer 5-12

Operational VLAN ID 4-8

other group pickup 5-12

P

padlock icon 4-3

PCM file requirements, for custom ring types 6-3

PC Port Configuration 4-10

PC Port Disabled 4-25

Peer firmware sharing 4-29, 9-12

personal directories, configuring 5-16

phone button templates 5-17

phone hardening 1-13

phone lines, buttons for 1-3

phone settings access 4-1

physical connection, verifying 9-6

PNG file 6-4, 6-5

PoE 2-4

ports

access 3-3

network 3-3

power

external 2-3, 2-4

for the phone 2-3

outage 2-4

PoE 2-4

power over Ethernet

See PoE

power source

causing phone to reset 9-8

power injector 2-4

presence-enabled directories 5-12

privacy 5-12

Private Line Automated Ringdown (PLAR) 5-12

programmable buttons, description 1-3

Proxy Server URL 4-17

Q

QoS Configuration menu

about 4-26

options

DSCP For Call Control 4-26

DSCP For Configuration 4-26

DSCP For Services 4-26

QRT softkey 5-13, 9-16

Quality Reporting Tool (QRT) 5-13, 9-16

R

Real-Time Control Protocol

See RTCP

Real-Time Transport Protocol

See RTP

Recording Tone 4-21

Recording Tone Duration 4-22

Recording Tone Local Volume 4-21

Recording Tone Remote Volume 4-22

redial 5-13

reset, factory 9-15

resetting

basic 9-15

Cisco Unified IP phone 9-14

continuously 9-6

intentionally 9-7

methods 9-15

ring activity 5-13

ringer, indicator for 1-4

RingList.xml file format 6-2

S

SCCP 1-6

secure conference

description 1-14, 5-13

establishing 1-14

identifying 1-14

restrictions 1-15

security restrictions 1-15

secure SRST reference 1-12

securing the phone with a cable lock 3-10

security

CAPF (Certificate Authority Proxy Function) 1-12

configuring on phone 3-14

device authentication 1-11

encrypted configuration file 1-12

file authentication 1-11

image authentication 1-11

Locally Significant Certificate (LSC) 3-14

media encryption 1-12

phone hardening 1-13

secure SRST reference 1-12

security profiles 1-12, 1-13

signaling authentication 1-11

signaling encryption 1-12

troubleshooting 9-9

Security Configuration menu

options

802.1X Authentication 4-31

802.1X Authentication Status 4-31

GARP Enabled 4-25

Logging Display 4-26

PC Port Disabled 4-25

Security Mode 4-26

Voice VLAN Enabled 4-25

Web Access Enabled 4-25

Security Configuration menu (on Device menu)

about 4-30

Security Configuration menu (on Settings menu)

about 4-25

Security Mode 4-26

security profiles 1-12, 1-13

services

configuring for users 5-18

description 5-14

subscribing to 5-18

services button, description of 1-3

Services URL 4-16

Services URL button 5-14

settings button, description of 1-3

Settings menu access 3-14, 4-2

shared line 5-14

shield icon 1-9

signaling authentication 1-11

signaling encryption 1-12

silent monitoring 5-14

SIP

description 1-6

softkey buttons

description of 1-4

softkey templates, configuring 5-18

Span to PC Port 4-24

Speaker button, disabling 3-4

Speaker Enabled 4-20

speakerphone 1-3

speed dial

template for 5-17

speed dial, buttons 1-3

speed dialing 5-2, 5-14

SRST 4-12, 8-6

standard (ad hoc) conference 5-7

startup problems 9-2

startup process

accessing TFTP server 2-7

configuring VLAN 2-7

contacting Cisco Unified Communications Manager 2-8

loading stored phone image 2-7

obtaining IP address 2-7

obtaining power 2-6

requesting configuration file 2-7

requesting CTL file 2-7

understanding 2-6

statistics

network 8-8

streaming 8-10

Status menu 7-1, 7-3

status messages 7-3

Status Messages screen 7-3

Status Messages web page 8-2, 8-10

Stream 0 web page 8-10

Stream 1 web page 8-3, 8-10

Stream 2 web page 8-3, 8-10

Stream 3 web page 8-3, 8-10

Stream 4 web page 8-3, 8-10

Stream 5 web page 8-3, 8-10

streaming statistics 8-10

Subnet Mask 4-6

supplicant, in 802.1X 1-17

Survivable Remote Site Telephony

See SRST

switch

Cisco Catalyst 2-2

internal Ethernet 2-2

SW Port Configuration 4-9

T

TCP 1-6

technical specifications, for Cisco Unified IP Phone D-1

telephony features

abbreviated dialing 5-2

audible message waiting indicator 5-2

auto answer 5-2

auto-pickup 5-3

barge 1-18, 5-3

block external to external transfer 5-3

Busy Lamp Field (BLF) speed dial 5-3

call display restrictions 5-4

caller ID 5-5

caller id blocking 5-5

call forward 5-4

call park 5-5

call pickup 5-5

call recording 5-5

call waiting 5-5

Cisco Call Back 5-6

Cisco IP Manager Assistant (Cisco IPMA) 5-6

client matter codes 5-6

conference 5-7

configurable call forward display 5-4, 5-7

directed call park 5-7

direct transfer 5-7

do not disturb (DND) 5-8

extension mobility 5-8

fast dial service 5-9

forced authorization codes 5-9

group call pickup 5-9

hold 5-9

hold reversion 5-9

hunt group 5-10

immediate divert 5-10

intercom 5-10

join 5-10

log out of hunt groups 5-10

Log server 4-29, 9-12

malicious caller identification (MCID) 5-11

meet-me conference 5-11

message waiting 5-2, 5-11

mobile connect 5-11

mobile voice access 5-11

multilevel precedence and preemption (MLPP) 5-11

music-on-hold 5-12

on hook call transfer 5-12

other group pickup 5-12

Peer firmware sharing 4-29, 9-12

presence-enabled directories 5-12

privacy 5-12

redial 5-13

ring activity 5-13

services 5-14

Services URL button 5-14

shared line 5-14

silent monitoring 5-14

speed dialing 5-14

Time-of-Day Routing 5-15

transfer 5-15

video mode 5-15

video support 5-15

voice messaging system 5-16

TFTP

description 1-6

troubleshooting 9-3

TFTP Server 1 4-7

TFTP Server 2 4-7

time, displayed on phone 3-2

Time-of-Day Routing 5-15

TLS 2-5

transfer 5-15

Transmission Control Protocol

See TCP

Transport Layer Security

See TLS

Trivial File Transfer Protocol

See TFTP

troubleshooting

Cisco Unified Communications Manager settings 9-4

Cisco Unified IP Phone Expansion Module 7914 9-14

DHCP 9-7

DNS 9-8

DNS settings 9-4

IP addressing and routing 9-4

network connectivity 9-3

network outages 9-7

phones resetting 9-7

physical connection 9-6

security 9-9

services on Cisco Unified Communications Manager 9-4

TFTP settings 9-3

VLAN configuration 9-7

U

UI Configuration menu

description 4-18

options

Auto Call Select 4-19

Auto Line Select 4-18

BLF for Call Lists 4-18

uncompressed wideband (16bits, 16kHz) audio 1-1

Unlock softkey 4-32

User Datagram Protocol

See UDP

User Locale 4-17

User Locale Char Set 4-17

User Locale Version 4-17

User Options web page

description 5-19

giving users access to 5-19, A-1

specifying options that appear 5-19

users

accessing voice messaging system A-3

adding to Cisco Unified Communications Manager 5-19

configuring personal directories A-3

documentation for A-2

providing support to A-1

required information A-1

subscribing to services A-2

V

Video Capability Enabled 4-20

video mode 5-15

video support 5-15

VLAN

auxiliary, for voice traffic 2-3

configuring 4-8

configuring for voice networks 2-2

native, for data traffic 2-3

verifying 9-7

VLAN, interaction with 2-2

voice messaging system 5-16

voice messaging system, accessing A-3

voice quality metrics 8-11

voice VLAN 2-3

Voice VLAN Enabled 4-25

volume button, description of 1-3

W

wall mounting, Cisco Unified IP Phone 3-11

Web Access Enabled 4-25

web page

about 8-1

Access 8-2, 8-8

accessing 8-2

Debug Display 8-3, 8-10

Device Information 8-2, 8-4

disabling access to 8-3

Ethernet Information 8-2, 8-8

Network 8-2, 8-8

Network Configuration 8-5

Network Configuration web page 8-2

preventing access to 8-3

Status Messages 8-2, 8-10

Stream 0 8-10

Stream 1 8-3, 8-10

Stream 2 8-3, 8-10

Stream 3 8-3, 8-10

Stream 4 8-3, 8-10

Stream 5 8-3, 8-10

wideband codec 1-1

wideband headset 4-22

option 4-20

user controllable 4-20

X

XmlDefault.cnf.xml 2-6