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Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE Release Notes for 8.0(3) for Cisco Unified CallManager 5.0 (SIP)

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Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE Release Notes for Firmware Release 8.0(3) for Cisco Unified CallManager 5.0 (SIP)

Table Of Contents

Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE Release Notes for Firmware Release 8.0(3) for Cisco Unified CallManager 5.0 (SIP)

Contents

Related Documentation

New and Changed Information

Additional Device Information on the Web

Call History Management Improvements

Installation Notes

Firmware Upgrade Issues

Firmware Installation Procedure

Important Notes

Failover Time Using TCP is Faster than Failover Time with UDP

Cisco Unified CallManager Load Server Setting for Firmware Upgrades

Secure PC Logoff in an 802.1X Network

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE Release Notes for Firmware Release 8.0(3) for Cisco Unified CallManager 5.0 (SIP)


May 17, 2006

Note This SIP firmware was designed and tested to interoperate with Cisco call control, most notably Cisco Unified CallManager release 5.0. Although this SIP deployment is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.


Use these release notes with a Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE running SIP firmware release 8.0(3) and Cisco Unified CallManager release 5.0.

You might need to notify your Cisco Unified IP Phone users about some of the information provided in this document.

Contents

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Related Documentation

New and Changed Information

Installation Notes

Important Notes

Caveats

Obtaining Documentation

Documentation Feedback

Cisco Product Security Overview

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified CallManager release. Navigate from the following documentation URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Cisco Unified CallManager Documentation

Refer to the Cisco Unified CallManager Documentation Guide and other publications specific to your Cisco Unified CallManager release. Navigate from the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

New and Changed Information


Note Cisco Unified IP Phone firmware release 8.0(3) for SIP phones supports Cisco Unified CallManager 5.0. For a complete list of new and changed phone features introduced in this Cisco Unified CallManager release, refer to the Release Notes for Cisco Unified CallManager 5.0. See the "Related Documentation" section for help locating these documents.


The topics below contain new and changed information about features that are introduced in Cisco Unified IP Phone firmware release 8.0(3) for SIP phones, but that are not documented in the latest release of the Cisco Unified IP Phone SIP Administration Guide or User Guide for your phone model.

This section contains these topics:

Additional Device Information on the Web

Call History Management Improvements

Additional Device Information on the Web

Firmware release 8.0(3) supports additional items in the Device Information area on the phone's web page, including Cisco Unique Device Identifier (UDI) information.

To view the phone's web page, open a web browser and enter the following URL, where IP_address is the IP address of the Cisco Unified IP Phone: http://IP_address.

Table 1 shows the new Device Information items introduced in the 8.0(3) firmware load.

Table 1 Additional Device Information Area Items Supported by 8.0(3) 

Item
Description

UDI

Displays the following Cisco Unique Device Identifier (UDI) information about the phone:

Device Type—indicates hardware type. For example, phone displays for all phone models

Device Description—displays the name of the phone associated with the indicated model type

Device Model—specifies the phone model

Device Version Identifier—represents the hardware version of the phone

Device Serial Number—displays the phone's unique serial number

Time

Time obtained from the Date/Time Group in Cisco Unified CallManager to which the phone belongs

Time Zone

Timezone obtained from the Date/Time Group in Cisco Unified CallManager to which the phone belongs

Date

Date obtained from the Date/Time Group in Cisco Unified CallManager to which the phone belongs


Call History Management Improvements

Firmware release 8.0(3) supports several call history management improvements to give phone users more options for managing call logs. These improvements include:

Line associations for missed, placed, and received calls—Allows phone users to see which phone line a missed or received call was intended for, and which phone line was used to place an outgoing call. This option is relevant for users who have multiple phone lines.

Delete all records in a particular log—Allows phone users to delete all of the records in the displayed call log (Missed Calls, Placed Calls, or Received Calls).

Delete an individual call record—Allows phone users to delete the highlighted call record in any call log.

Call duration for placed and received calls—Allows phone users to see the call duration for the highlighted call record in the Placed and Received Calls logs.

User Tips

To use the new call history management features on your phone, do the following:


Step 1 Press the Directories button.

Step 2 Choose a call log (Missed, Placed, or Received).

Step 3 Highlight a call record.

Step 4 Choose one of the following softkeys to complete an action:

Clear—Deletes all of the call records in the displayed log.

Delete—Deletes only the highlighted call record.

Details—Displays details for the highlighted call record, including called number, calling number, time of day, and call duration (for placed and received calls).


Note To access some of these softkeys, you might need to press the more softkey first.



Installation Notes

This section contains these topics:

Firmware Upgrade Issues

Firmware Installation Procedure

Firmware Upgrade Issues

If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE and want to upgrade to 8.0(x), be aware that upgrading will take up to twice as long to complete as usual.

Firmware Installation Procedure

Before using the Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE with Cisco Unified CallManager 5.0, you must install the latest firmware on all Cisco Unified CallManager servers in the cluster.

To download and install the firmware, follow these steps:

Procedure


Step 1 Go to the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

Step 2 Double-click the following hyperlink, and follow the prompts to download the firmware:

cmterm-7941_7961-sip.8-0-3.cop

Step 3 Go back to the URL shown in Step 1, double-click the following hyperlink, and follow the prompts to download the Readme file, which contains installation instructions for the corresponding firmware:

cmterm-7941_7961-sip.8-0-3-readme.htm

Step 4 Follow the instructions in the Readme file to install the firmware.


Important Notes

This section contains these topics:

Failover Time Using TCP is Faster than Failover Time with UDP

Cisco Unified CallManager Load Server Setting for Firmware Upgrades

Secure PC Logoff in an 802.1X Network

Failover Time Using TCP is Faster than Failover Time with UDP

You can configure SIP profiles for the Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE to operate with TCP or UDP by using the SIP Phone Security Profile Configuration window in Cisco Unified CallManager Administration. If you select TCP as a transport protocol, the failover time between primary, secondary, and tertiary Cisco Unified CallManagers is approximately 5 seconds or less. If you select UDP, the failover time is approximately 120 seconds. The failover time is the maximum time that the phone waits before it can detect Cisco Unified CallManager failure status. The difference in the failover times is due to the behavior of TCP and UDP and is not a defect on the Cisco Unified IP Phones or Cisco Unified CallManager.

Cisco Unified CallManager Load Server Setting for Firmware Upgrades

Cisco Unified CallManager Administration contains a setting to optimize installation time for phone firmware upgrades.


Note The setting is intended for future use, and is not yet a supported feature.


The Load Server setting is visible on the Phone Configuration page (Product Specific Configuration section) in the Cisco Unified CallManager Administration application. This setting lets you specify an external TFTP server IP address or name (other than the TFTP Server 1 or TFTP Server 2) from which the phone firmware can be retrieved for upgrades on the phones. When the Load Server is set, the phone contacts the designated server for the firmware upgrade.


NoteIf the firmware load is not found on the Load Server, the phone does not upgrade and is not redirected to the TFTP Server 1 or TFTP Server 2.

On a factory reset or during a software recovery operation, the phone may fall back to using TFTP Server 1 or TFTP Server 2 to recover the phone load. In these scenarios, the phone will recover the phone load either via the term70.default.loads or term71.default.loads file, or it will attempt to recover the phone load based on its load.hist file.

If the phone is auto-registering with Cisco Unified CallManager for the first time, the phone will request the phone load via TFTP Server 1 or TFTP Server 2. This will only occur once when the phone is first installed into the system. This can be mitigated by preloading the phones with the correct firmware so that no firmware upgrade is required in combination with the auto-registration, or by auto-registering the phones at the main site prior to deployment at a remote site.


You can view the Load Server setting on the phone from Settings > Device Configuration > Network Configuration > Load Server. If the value in the Load Server setting is invalid, a "Load Server is invalid" message is displayed on the phone in Settings > Status > Status Messages.

Secure PC Logoff in an 802.1X Network

Firmware release 8.0(3) provides support for the Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE to monitor IEEE 802.1X messages between an authenticating switch and a connected PC (supplicant).

When a PC is disconnected from the Cisco Unified IP Phone, the phone issues an EAPOL-Logoff message on behalf of the PC to the authenticating switch. The proxy EAPOL-Logoff message causes the authenticating switch to set the port to an unauthenticated state.

If you have an 802.1X network and upgrade to Cisco Unified IP Phone firmware release 7.0(2) or greater, be aware that you must re-authenticate a PC that is connected to the Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE.

For more information about 802.1X re-authentication, refer to the Cisco Catalyst switch configuration guides at: http://www.cisco.com/en/US/products/hw/switches/tsd_products_support_category_home.html

Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs.

Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 Click the Launch Bug Toolkit hyperlink.

Step 4 To look for information about a specific problem, enter the bug ID number in the "Enter known bug ID" field and click Search.


Open Caveats

Table 2 lists Severity 1, 2, and 3 defects that are open for Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE for firmware release 8.0(3).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Open Caveats for Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE for Firmware Release 8.0(3) 

Identifier
Headline and Bug Toolkit Link

CSCsd11752

SIP phone created files should be removed during recovery

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd11752

CSCsd26849

Phone login attempt says Host not found when tomcat is closed

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd26849

CSCsd33163

Forwarded call information does not scroll

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd33163

CSCsd74844

Phone in InUseRemote state is not cleared within 5 minutes

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd74844

CSCsd82538

Third softkey position on secondary phone lines is inactive

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd82538

CSCsd97873

CTI DTMF digits are not notified in 2833

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd97873

CSCsd98089

Phone flips back and forth with Cisco Unified CallManager on TCP link problem

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd98089

CSCse01461

Phone does not display calling number when RPID privacy equals name

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse01461

CSCse05959

Phone crashed when testing cascaded conference with four phones

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse05959

CSCse07214

Use non block option for TLS connect

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse07214

CSCse11119

SIP phone should accept receive only for multi-cast MOH

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse11119

CSCse12436

Relative DTMF volume may remain at the nominal amplitude even when configured to be relatively higher or lower

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse12436

CSCse22502

Phone uses SRST for both active and standby during failover

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse22502

CSCse22532

Phone UI shows wrong Cisco Unified CallManager registration status after call preservation in failover

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse22532

CSCsd98089

Phone flips back and forth with Cisco Unified CallManager on TCP link problem

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd98089

CSCse07214

Use non block option for TLS connect

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse07214

CSCse19960

UDP phone won't stop message retransmission in call preservation mode

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse19960

CSCse18857

Dial plan is not supported when failover to SRST

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse18857

CSCse16078

Phone uses default softkey template with Cisco Unified CallManager after fallback from SRST

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse16078

CSCse22698

Message corruption

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse22698


Resolved Caveats

Table 3 lists Severity 1, 2, and 3 defects that are resolved for Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE for firmware release 8.0(3).

Table 3 Resolved Caveats for Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE for Firmware Release 8.0(3) 

Identifier
Headline and Bug Toolkit Link

CSCek32771

Call forward no answer from SCCP to SIP phone failed

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCek32771

CSCsb11707

PLAR result is short dial tone prior to invite being sent

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb11707

CSCsb19394

SetLamp request from TAPI application does not turn on the lamp

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb19394

CSCsb78781

Phone disconnects if it doesn't accept SDP body in a re-invite

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb78781

CSCsb99327

SIP line not obey Retain Forward Information service parameter

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb99327

CSCsc46668

Anonymous versus. Private when Privacy is enabled

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc46668

CSCsc53597

Ack is sent to 0.0.0.0 when DNS lookup of record-route header fails

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc53597

CSCsc56616

Phone does not renew IP address if reservation is changed on the DHCP server

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc56616

CSCsc73646

Display shows restricted connected number (Anonymous) in diversion header

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc73646

CSCsc99166

Initial voice clipping on phone

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc99166

CSCsd06032

Phone interdigit timeout is not reset after each digit is selected

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd06032

CSCsd09502

Phone does not send DHCP traffic to the PC port

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd09502

CSCsd16501

UDP phones show incorrect registration status

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd16501

CSCsd18797

Partial UI freeze on the phone when selecting service buttons rapidly

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd18797

CSCsd35155

Phone update response is missing the From tag

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd35155

CSCsd39250

Caller crashes after failover/fallback on call managers and SRST

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd39250

CSCsd40864

Hold and Resume on Barger fails for G.729 codec

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd40864

CSCsd41028

Phone wont update line and call manager status during a DHCP refresh

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd41028

CSCsd42135

Line drop fails to drop the call when the phone is in the off-hook state with dial tone

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd42135

CSCsd45187

Callback does not work when speed dial exists before the line

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd45187

CSCsd46480

Callback to busy line fails if digest authentication is on the phone

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd46480

CSCsd47985

Distinctive ring fails if the called phone is on an active call

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd47985

CSCsd49239

Display on the phone is incorrect in a transfer scenario

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd49239

CSCsd49254

CallBack softkey is not grayed out for wrong numbers

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd49254

CSCsd49814

Meetme transfer causes the phone to core dump

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd49814

CSCsd50795

Phone failed to resume remote held causes phone to send wrong invite

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd50795

CSCsd52896

Phone does not show CFwdAll indication for a forwarded phone on SRST

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd52896

CSCsd55393

AutoAnswer fails if 1st call is cancelled after a second call comes in

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd55393

CSCsd55638

Remote held shared line hangs when Cisco Unified CallManager is down

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd55638

CSCsd56871

Delay four seconds prior to invite for dial during CallBack PLAR scenario

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd56871

CSCsd61893

Shared line select does not work when digest is enabled

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd61893

CSCsd61920

During CFA to voicemail, voicemail string is not localized

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd61920

CSCsd65512

Phone User Preference > Rings window UI is (Overlapping)

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd65512

CSCsd66998

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd66998

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd66998

CSCsd67201

Transfer does not work properly

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd67201

CSCsd73993

Shared line does not put up a select mark when transferring

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd73993

CSCsd75689

Phone fails to come back from SRST

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd75689

CSCsd76840

Phone does not fallback shows restarting

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd76840

CSCsd88822

Active calls failover to SRST fail after some time

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd88822

CSCsd88830

Error Pass Limit is no longer displayed when the maximum number of calls is reached

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd88830

CSCsd94259

Phone does not resubscribe after a Cisco Unified CallManager reboot is detected

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd94259

CSCsd95276

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd95276

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd95276

CSCsd99237

Crash on a Barge attempt of a barged line

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd99237

CSCse06880

Cfwdall fails when SRST is in redirect mode

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse06880

CSCse06889

Cfwdall fails to come back on Cisco Unified CallManager after fallback from SRST

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse06889

CSCse09914

Call fails when no dial plan and registered to SRST

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse09914


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Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

For Emergencies only — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

For Nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.


Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

or view the digital edition at this URL:

http://ciscoiq.texterity.com/ciscoiq/sample/

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html