Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager 6.0 (SCCP and SIP)
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Index

Table Of Contents

Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

Symbols

"more" Softkey Timer 4-27

Numerics

802.1X

authentication server 1-24

authenticator 1-24

description 1-7

network components 1-24

supplicant 1-24

Troubleshooting 9-13, 9-14

802.1X Authentication menu

about 4-45

options 4-49

Device Authentication 4-49

EAP-MD5 4-49

802.1X Authentication Status menu

about 4-45

states 4-50

A

abbreviated dialing 5-3

AC adapter, connecting to 3-8

access, to phone settings 3-19, 4-2

access port

configuring 4-14

connecting 3-9

disabled 4-37

forwarding packets to 4-36, 8-10

purpose 3-4

access to phone settings 4-2

Access web page 8-3, 8-11

adding

Cisco Unified IP Phones manually 2-17

Cisco Unified IP Phones using auto-registration 2-14

Cisco Unified IP Phones using BAT 2-17

users to Cisco Unified Communications Manager 5-30

Admin. VLAN ID 4-11

AdvanceAdhocConference service parameter 5-10

Alternate TFTP 4-12

anonymous call bock telephony features

anonymous call block 5-3

Audible message waiting indicator 5-3

authenticated call 1-19

authentication 1-13, 3-18

authentication server, in 802.1X 1-24

Authentication URL 4-23

authenticator, in 802.1X 1-24

auto answer 5-3

Auto Call Select 4-27

Auto Line Select 4-26

auto-pickup 5-4

auto-registration

using 2-14

auxiliary VLAN 2-4

B

background image

configuring 6-7

creating 6-5

custom 6-5

List.xml file 6-5

PNG file 6-5, 6-6

barge 1-25, 5-4

BAT (Bulk Administration Tool) 2-17

BLF for Call Lists 4-26

block external to external transfer 5-4

BootP 1-6

BOOTP Server 4-7

Bootstrap Protocol (BootP) 1-6

Busy Lamp Field (BLF) speed dial 5-5

C

cable lock, connecting to phone 3-13

call

authenticated 1-19

encrypted 1-19

security interactions 1-20

call display restrictions 5-5

caller ID 5-8

caller id blocking 5-8

call forward 5-5

destination override 5-6

display, configuring 5-6

call forward display, configuring 5-10

CallManager Configuration menu 4-16

call park 5-6

call pickup 5-7

Call Preferences menu 4-21

call recording 5-7

call waiting 5-7

CAPF (Certificate Authority Proxy Function) 1-17

cell phone interference 1-2

certificate trust list file

See CTL file

Cisco Call Back 5-8

Cisco Discovery Protocol

See CDP

Cisco Peer to Peer Distribution Protocol (CPPDP) 1-6

Cisco Unified Communications Manager

adding phone to database of 2-13

interactions with 2-2

required for Cisco Unified IP Phones 3-2

verifying settings 9-6

Cisco Unified Communications Manager Administration

adding telephony features using 5-2

Cisco Unified Communications Manager Assistant 5-9

Cisco Unified IP Phone

adding manually to Cisco Unified Communications Manager 2-17

adding to Cisco Unified Communications Manager 2-13

cleaning 9-25

configuration checklist 1-27

configuration requirements 1-26

configuring user services 5-29

installation checklist 1-32

installation overview 1-26, 1-32

installation requirements 1-26

modifying phone button templates 5-27

mounting to wall 3-14

power 2-4

registering 2-13

registering with Cisco Unified Communications Manager 2-14, 2-17

resetting 9-18

technical specifications D-1

using LDAP directories 5-26

web page 8-1

Cisco Unified IP Phone Expansion Module 7914

attaching to phone 3-11

troubleshooting 9-18

cleaning the Cisco Unified IP Phone 9-25

Clear softkey 7-4, 7-13

client matter codes 5-9

conference 5-10

secure 1-20

conference joining 5-10

configurable call forward display 5-6, 5-10

configuration file

creating 9-7

encrypted 1-17

modifying 6-1

overview 2-8

XmlDefault.cnf.xml 2-9

configuring

from a Cisco Unified IP Phone 4-3

LDAP directories 5-26

overview 1-26

personal directories 5-27

phone button templates 5-27

softkey templates 5-28

user features 5-30

connecting

handset 3-8

headset 3-8

to AC adapter 3-8

to a computer 3-9

to the network 3-9

CTL file

deleting from phone 9-19

requesting 2-11

unlocking 4-46

custom phone rings

about 6-2

creating 6-2, 6-4, 6-7

PCM file requirements 6-3

D

daisy chaining 9-15

data VLAN 2-4

Debug Display web page 8-3, 8-13

Default Router 1-5 4-10

Device Authentication 4-49

device authentication 1-16

Device Configuration menu

displaying 4-2

editing values 4-4

overview 4-1

sub-menus 4-15

Device Information web page 8-2, 8-5

DHCP

description 1-6

troubleshooting 9-10

DHCP Address Released 4-12

DHCP Enabled 4-12

DHCP Server 4-7

directed call park 5-11

directories button, description of 1-4

Directories URL 4-22

directory numbers, assigning manually 2-17

direct transfer 5-11

DND 5-12

DNS server

troubleshooting 9-11

verifying settings 9-5

DNS Server 1-5 4-11

documentation, for users A-3

Domain Name 4-8

Domain Name System (DNS) 4-8

Domain Name System (DNS) server 4-11

do not disturb 5-12

DSCP For Call Control 4-39

DSCP For Configuration 4-39

DSCP For Services 4-39

E

EAP-MD5 4-49

Device ID 4-49

Realm 4-49

Shared Secret 4-49

editing, configuration values 4-4

encrypted call 1-19

encrypted configuration files 1-17

encryption 1-13

media 1-17

Erase softkey 9-19

error messages, used for troubleshooting 9-4

Ethernet Configuration menu

about 4-36

Span to PC Port option 4-36

Ethernet Information web page 8-3, 8-11

extension mobility 5-13

external power 2-5, 2-6

F

fast dial service 5-13

feature buttons

directories 1-4

help 1-4

messages 1-4

services 1-4

settings 1-4

features

configuring on phone, overview 1-12

configuring with Cisco Unified Communications Manager, overview 1-11

informing users about, overview 1-12

file authentication 1-16

file format

List.xml 6-5

RingList.xml 6-2

firmware, verifying version 7-15

Firmware Versions screen 7-15

footstand

button, identifying 1-4

using to adjust phone height 3-13

forced authorization codes 5-14

G

G.722 codec 4-35

G.729 1-1

G.729a 1-1

G.729ab 1-1

G.729b 1-1

GARP Enabled 4-37

group call pickup 5-14

H

handset

connecting 3-8

light strip 1-5

headset

audio quality 3-6, 3-7

connecting 3-6

disabling 3-6

quality 3-7

support 3-5

using 3-5

headset button 1-5

Headset Enabled 4-30

headset port 3-8

height, adjusting 3-13

help button, description of 1-4

hold 5-14

hold reversion 5-15

Host Name 4-7

HTTP, description 1-7

HTTP Configuration menu 4-22

options

Authentication URL 4-23

Directories URL 4-22

Idle URL 4-23

Idle URL Time 4-23

Information URL 4-23

Messages URL 4-23

Proxy Server URL 4-23

Services URL 4-22

hunt group 5-15

log out of hunt groups 5-17

Hypertext Transfer Protocol

See HTTP

I

icon

shield 1-13

idle display

timeout 4-23

XML service 4-23

Idle URL 4-23

Idle URL Time 4-23

image authentication 1-16

immediate divert 5-15

Immediate Divert enhanced feature 5-16

Information URL 4-23

installing

Cisco Unified Communications Manager configuration 3-2

network requirements 3-2

preparing 2-13

requirements, overview 1-26

intercom 5-16

interference, cell phone 1-2

Internet Protocol (IP) 1-7

IP Address 4-8

IP address, troubleshooting 9-5

J

join 5-16

K

keypad, description 1-5

L

language overlays C-1

LDAP directories, using with Cisco Unified IP Phone 5-26

light strip 1-5

line buttons, identifying 1-4

Line Settings menu 4-20

List.xml file 6-5

Locale Configuration menu 4-24, 4-25

options

Network Locale 4-24

Network Locale Version 4-24

User Locale 4-24

User Locale Char Set 4-24

User Locale Version 4-24

Locale Installer C-2

localization

Installing the Cisco Unified Communications Manager Locale Installer C-2

phone button overlays for C-1

Logging Display 4-38

Log server 4-42

M

MAC address 2-20, 4-7

malicious caller identification (MCID) 5-17

manufacturing installed certificate (MIC) 1-17

Media Configuration menu

about 4-29

options

Headset Enabled 4-30

Recording Tone 4-31

Recording Tone Duration 4-32

Recording Tone Local Volume 4-32

Recording Tone Remote Volume 4-32

Speaker Enabled 4-30

Video Capability Enabled 4-30

media encryption 1-17

meet-me conference 5-17

messages button, description of 1-4

Messages URL 4-23

message waiting 5-18

metrics, voice quality 8-15

MIC 1-17

mobile connect 5-18

mobile voice access 5-18

Model Information screen 7-1

multilevel precedence and preemption (MLPP) 5-18

music-on-hold 5-19

mute button, description of 1-5

N

native VLAN 2-4

navigation button, description of 1-5

Network Configuration menu 4-7

displaying 4-2

editing values 4-3, 4-4

locking options 4-3

options

Admin. VLAN ID 4-11

Alternate TFTP 4-12

BOOTP Server 4-7

CDP on PC port 4-43

CDP on switch port 4-43

Default Router 1-5 4-10

DHCP Address Released 4-12

DHCP Enabled 4-12

DHCP Server 4-7

DNS Server 1-5 4-11

Domain Name 4-8

Host Name 4-7

IP Address 4-8

MAC Address 4-7

Operational VLAN ID 4-11

PC Port Configuration 4-14

Subnet Mask 4-9

SW Port Configuration 4-13

TFTP Server 1 4-9

TFTP Server 2 4-10

overview 4-1

unlocking options 4-3

Network Configuration web page 8-2, 8-6

network connections, access port 3-4

network connectivity, verifying 9-4

networking protocol

802.1X 1-7

BootP 1-6

CDP 1-6

CPPDP 1-6

DHCP 1-6

HTTP 1-7

IP 1-7

RTCP 1-8

RTP 1-7

SCCP 1-8

SIP 1-8

TCP 1-9

TFTP 1-9

TLS 1-9

UDP 1-9

Network Locale 4-24

Network Locale Version 4-24

network outages, identifying 9-9

network port

configuring 4-13

connecting to 3-9

network requirements, for installing 3-2

network statistics 7-13, 8-11

Network Statistics screen 7-13

Network web page 8-3, 8-11

O

on hook call transfer 5-19

Operational VLAN ID 4-11

other group pickup 5-19

P

padlock icon 4-3

PCM file requirements, for custom ring types 6-3

PC Port Configuration 4-14

PC Port Disabled 4-37

Peer firmware sharing 4-41

personal directories, configuring 5-27

phone button templates 5-27

phone hardening 1-18

phone lines, buttons for 1-4

phone settings access 4-2

physical connection, verifying 9-9

PNG file 6-5, 6-6

PoE 2-6, 2-7

ports

access 3-4

network 3-4

power

external 2-4, 2-5, 2-6

for the phone 2-4

outage 2-7

PoE 2-6, 2-7

power over Ethernet

See PoE

power source

causing phone to reset 9-12

power injector 2-5, 2-6

presence-enabled directories 5-20

privacy 5-20

Private Line Automated Ringdown (PLAR) 5-20

programmable buttons, description 1-4

Proxy Server URL 4-23

Q

QoS Configuration menu

about 4-38

options

DSCP For Call Control 4-39

DSCP For Configuration 4-39

DSCP For Services 4-39

QRT softkey 5-21, 9-21

Quality Reporting Tool (QRT) 5-21, 9-21

R

Real-Time Control Protocol

See RTCP

Real-Time Transport Protocol

See RTP

Recording Tone 4-31

Recording Tone Duration 4-32

Recording Tone Local Volume 4-32

Recording Tone Remote Volume 4-32

redial 5-21

reset, factory 9-20

resetting

basic 9-19

Cisco Unified IP phone 9-18

continuously 9-8

intentionally 9-11

methods 9-19

ring activity 5-21

ringer, indicator for 1-5

RingList.xml file format 6-2

S

SCCP, description 1-8

secure conference

description 1-20, 5-22

establishing 1-20

identifying 1-20

restrictions 1-20

secure SRST reference 1-17

securing the phone with a cable lock 3-13

security

CAPF (Certificate Authority Proxy Function) 1-17

configuring on phone 3-18

device authentication 1-16

encrypted configuration file 1-17

file authentication 1-16

image authentication 1-16

Locally Significant Certificate (LSC) 3-18

media encryption 1-17

phone hardening 1-18

secure SRST reference 1-17

security profiles 1-17, 1-19

signaling authentication 1-16

signaling encryption 1-17

troubleshooting 9-12

Security Configuration menu

options

802.1X Authentication 4-45

802.1X Authentication Status 4-45

GARP Enabled 4-37

Logging Display 4-38

PC Port Disabled 4-37

Security Mode 4-38

Voice VLAN Enabled 4-38

Web Access Enabled 4-38

Security Configuration menu (on Device menu)

about 4-44

Security Configuration menu (on Settings menu)

about 4-37

Security Mode 4-38

security profiles 1-17, 1-19

services

configuring for users 5-29

description 5-22

subscribing to 5-29

services button, description of 1-4

Services URL 4-22

Services URL button 5-23

settings button, description of 1-4

Settings menu access 3-19, 4-2

shared line 5-23

shield icon 1-13

signaling authentication 1-16

signaling encryption 1-17

silent monitoring 5-23

SIP, description 1-8

SIP Configuration menu 4-17

SIP General Configuration menu 4-17

softkey buttons

description of 1-5

softkey templates, configuring 5-28

Span to PC Port 4-36

Speaker button, disabling 3-5

Speaker Enabled 4-30

speakerphone 1-5

speed dial

template for 5-28

speed dial, buttons 1-4

speed dialing 5-3, 5-23

SRST 4-16, 8-8

standard (ad hoc) conference 5-10

startup problems 9-2

startup process

accessing TFTP server 2-11

configuring VLAN 2-11

contacting Cisco Unified Communications Manager 2-12

loading stored phone image 2-10

obtaining IP address 2-11

obtaining power 2-10

requesting configuration file 2-12

requesting CTL file 2-11

understanding 2-10

statistics

network 8-11

streaming 8-14

Status menu 7-1, 7-3

status messages 7-4

Status Messages screen 7-4

Status Messages web page 8-3, 8-13

Stream 0 web page 8-14

Stream 1 web page 8-3, 8-14

Stream 2 web page 8-3, 8-14

Stream 3 web page 8-3, 8-14

streaming statistics 8-14

Subnet Mask 4-9

supplicant, in 802.1X 1-24

Survivable Remote Site Telephony

See SRST

switch

Cisco Catalyst 2-3

internal Ethernet 2-3

SW Port Configuration 4-13

T

TCP 1-9

technical specifications, for Cisco Unified IP Phone D-1

telephony features

abbreviated dialing 5-3

Audible message waiting indicator 5-3

auto answer 5-3

auto-pickup 5-4

barge 1-25, 5-4

block external to external transfer 5-4

Busy Lamp Field (BLF) speed dial 5-5

call display restrictions 5-5

caller ID 5-8

caller id blocking 5-8

call forward 5-5

call park 5-6

call pickup 5-7

call recording 5-7

call waiting 5-7

Cisco Call Back 5-8

Cisco Unified Communications Manager Assistant 5-9

client matter codes 5-9

conference 5-10

configurable call forward display 5-6, 5-10

directed call park 5-11

direct transfer 5-11

do not disturb (DND) 5-12

extension mobility 5-13

fast dial service 5-13

forced authorization codes 5-14

group call pickup 5-14

hold 5-14

hold reversion 5-15

hunt group 5-15

immediate divert 5-15

intercom 5-16

join 5-16

log out of hunt groups 5-17

Log server 4-42

malicious caller identification (MCID) 5-17

meet-me conference 5-17

message waiting 5-18

mobile connect 5-18

mobile voice access 5-18

multilevel precedence and preemption (MLPP) 5-18

music-on-hold 5-19

on hook call transfer 5-19

other group pickup 5-19

Peer firmware sharing 4-41

presence-enabled directories 5-20

privacy 5-20

redial 5-21

ring activity 5-21

services 5-22

Services URL button 5-23

shared line 5-23

silent monitoring 5-23

speed dialing 5-23

Time-of-Day Routing 5-24

transfer 5-24

video mode 5-24

video support 5-25

voice messaging system 5-25

TFTP

description 1-9

troubleshooting 9-4

TFTP Server 1 4-9

TFTP Server 2 4-10

time, displayed on phone 3-2

Time-of-Day Routing 5-24

TLS 2-8

transfer 5-24

Transmission Control Protocol

See TCP

Transport Layer Security

See TLS

Trivial File Transfer Protocol

See TFTP

troubleshooting

Cisco Unified Communications Manager settings 9-6

Cisco Unified IP Phone Expansion Module 7914 9-18

DHCP 9-10

DNS 9-11

DNS settings 9-5

IP addressing and routing 9-5

network connectivity 9-4

network outages 9-9

phones resetting 9-11

physical connection 9-9

security 9-12

services on Cisco Unified Communications Manager 9-6

TFTP settings 9-4

VLAN configuration 9-10

U

UI Configuration menu

description 4-26

options

Auto Call Select 4-27

Auto Line Select 4-26

BLF for Call Lists 4-26

uncompressed wideband 1-1

Unlock softkey 4-47

User Datagram Protocol

See UDP

User Locale 4-24

User Locale Char Set 4-24

User Locale Version 4-24

User Options web page

description 5-31

giving users access to 5-31, A-2

specifying options that appear 5-31

users

accessing voice messaging system A-5

adding to Cisco Unified Communications Manager 5-30

configuring personal directories A-5

documentation for A-3

providing support to A-2

required information A-1

subscribing to services A-4

V

Video Capability Enabled 4-30

video mode 5-24

video support 5-25

VLAN

auxiliary, for voice traffic 2-4

configuring 4-11

configuring for voice networks 2-3

native, for data traffic 2-4

verifying 9-10

VLAN, interaction with 2-3

voice messaging system 5-25

voice messaging system, accessing A-5

voice quality metrics 8-15

voice VLAN 2-4

Voice VLAN Enabled 4-38

volume button, description of 1-4

W

wall mounting, Cisco Unified IP Phone 3-14

Web Access Enabled 4-38

web page

about 8-1

Access 8-3, 8-11

accessing 8-2

Debug Display 8-3, 8-13

Device Information 8-2, 8-5

disabling access to 8-4

Ethernet Information 8-3, 8-11

Network 8-3, 8-11

Network Configuration 8-6

Network Configuration web page 8-2

preventing access to 8-4

Status Messages 8-3, 8-13

Stream 0 8-14

Stream 1 8-3, 8-14

Stream 2 8-3, 8-14

Stream 3 8-3, 8-14

wideband handset 4-34

option 4-29

user controllable 4-29

wideband headset 4-33

option 4-28

user controllable 4-28

X

XmlDefault.cnf.xml 2-9