Cisco Unified IP Phone Administration Guide for Cisco Unified CallManager 5.0 (SCCP), Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

A

abbreviated dialing 5-2

AC adapter, connecting to 3-9

access, to phone settings 3-20, 4-3

access port

configuring 4-14

connecting 3-10

disabled 4-21

forwarding packets to 4-21, 8-9

purpose 3-5

access to phone settings 4-2

Access web page 8-3, 8-10

adding

Cisco Unified IP Phones manually 2-15

Cisco Unified IP Phones using auto-registration 2-13

Cisco Unified IP Phones using auto-registration with TAPS 2-15

Cisco Unified IP Phones using BAT 2-16

users to Cisco Unified CallManager 5-19

Admin. VLAN ID 4-11

Alternate TFTP 4-12

authenticated call 1-16

authentication 1-10, 3-19

Authentication URL 4-17

auto answer 5-3

Auto Line Select Enabled 4-19, 4-20

auto-pickup 5-3

auto-registration

using 2-13

using with TAPS 2-15

auxiliary VLAN 2-5

B

background image

configuring 6-7

creating 6-5

custom 6-5

List.xml file 6-5

PNG file 6-5, 6-6

barge 1-17, 5-3

BAT (Bulk Administration Tool) 2-16

BLF for Call Lists 4-20

block external to external transfer 5-4

BootP 1-5

BOOTP Server 4-7

Bootstrap Protocol (BootP) 1-5

Busy Lamp Field (BLF) speed dial 5-4

C

cable lock, connecting to phone 3-14

call

authenticated 1-16

encrypted 1-16

call display restrictions 5-4

caller ID 5-6

call forward 5-4

call forward display, configuring 5-8

CallManager 1-5 4-15

CallManager Configuration menu 4-15

call park 5-5

call pickup 5-5

Call Statistics screen 7-1, 7-19

call waiting 5-5

CAPF (Certificate Authority Proxy Function) 1-14, 3-20

cell phone interference 1-2

certificate trust list file

See CTL file

Cisco Call Back 5-6

Cisco Discovery Protocol

See CDP

Cisco IP Manager Assistant (Cisco IPMA) 5-7

Cisco Unified CallManager

adding phone to database of 2-12

interactions with 2-2

required for Cisco Unified IP Phones 3-2

verifying settings 9-5

Cisco Unified CallManager Administration

adding telephony features using 5-2

Cisco Unified IP Phone

adding manually to Cisco Unified CallManager 2-15

adding to Cisco Unified CallManager 2-12

cleaning 9-23

configuration checklist 1-18

configuration requirements 1-17

configuring user services 5-18

installation checklist 1-23

installation overview 1-17, 1-22

installation requirements 1-17

modifying phone button templates 5-17

mounting to wall 3-15

power 2-5

registering 2-12

registering with Cisco Unified CallManager 2-13, 2-15, 2-16

resetting 9-16

technical specifications C-1

using LDAP directories 5-16

web page 8-1

Cisco Unified IP Phone Expansion Module 7914

attaching to phone 3-12

troubleshooting 9-16

cleaning the Cisco Unified IP Phone 9-23

Clear softkey 7-7, 7-15

client matter codes 5-7

conference 5-7

configurable call forward display 5-8

configuration file

creating 9-7

encrypted 1-14

modifying 6-1

overview 2-8

XmlDefault.cnf.xml 2-9

configuring

from a Cisco Unified IP Phone 4-3

LDAP directories 5-16

overview 1-17

personal directories 5-16

phone button templates 5-17

softkey templates 5-18

user features 5-19

connecting

handset 3-9

headset 3-9

to AC adapter 3-9

to a computer 3-10

to the network 3-10

CTL file

deleting from phone 9-17

requesting 2-11

unlocking 7-3

custom phone rings

about 6-2

creating 6-2, 6-4, 6-7

PCM file requirements 6-3

D

daisy chaining 9-13

data VLAN 2-5

Debug Display web page 8-3, 8-12

Default Router 1-5 4-10

device authentication 1-13

Device Configuration menu

displaying 4-2

editing values 4-4

overview 4-1

sub-menus 4-15

Device Information web page 8-2, 8-4

DHCP

description 1-5

troubleshooting 9-9

DHCP Address Released 4-12

DHCP Enabled 4-11

DHCP Server 4-7

directories button, description of 1-4

Directories URL 4-17

directory numbers, assigning manually 2-15

direct transfer 5-8

DNS server

troubleshooting 9-11

verifying settings 9-5

DNS Server 1-5 4-11

documentation, for users A-3

Domain Name 4-8

Domain Name System (DNS) 4-8

Domain Name System (DNS) server 4-11

DSCP For Call Control 4-23

DSCP For Configuration 4-23

DSCP For Services 4-23

E

editing, configuration values 4-4

encrypted call 1-16

encrypted configuration files 1-14

encryption 1-10

media 1-14

Erase softkey 9-17

error messages, used for troubleshooting 9-4

Ethernet Configuration menu

about 4-21

options

Span to PC Port 4-21

Ethernet Information web page 8-3, 8-10

extension mobility 5-8

external power 2-6, 2-7

F

fast dial service 5-8

feature buttons

directories 1-4

help 1-4

messages 1-4

services 1-4

settings 1-4

features

configuring on phone, overview 1-9

configuring with Cisco Unified CallManager, overview 1-9

informing users about, overview 1-10

file authentication 1-13

file format

List.xml 6-5

RingList.xml 6-2

firmware, verifying version 7-17

Firmware Versions screen 7-17

footstand

button, identifying 1-4

using to adjust phone height 3-14

forced authorization codes 5-9

G

G.729 1-1

G.729a 1-1

G.729ab 1-1

G.729b 1-1

GARP Enabled 4-22

group call pickup 5-9

H

handset

connecting 3-9

light strip 1-4

headset

audio quality 3-7, 3-8

connecting 3-7

disabling 3-8

quality 3-8

support 3-6

using 3-6

headset button 1-4

Headset Enabled 4-20

headset port 3-9

height, adjusting 3-14

help button, description of 1-4

hold 5-9

Host Name 4-7

HTTP, description 1-6

HTTP Configuration menu

about 4-17

options

Authentication URL 4-17

Directories URL 4-17

Idle URL 4-18

Idle URL Time 4-18

Information URL 4-17

Messages URL 4-17

Proxy Server URL 4-17

Services URL 4-17

Hypertext Transfer Protocol

See HTTP

I

idle display

timeout 4-18

XML service 4-18

Idle URL 4-18

Idle URL Time 4-18

image authentication 1-13

immediate divert 5-9

Information URL 4-17

installing

Cisco Unified CallManager configuration 3-2

network requirements 3-2

preparing 2-12

requirements, overview 1-17

interference, cell phone 1-2

Internet Protocol (IP) 1-6

IP Address 4-8

IP address, troubleshooting 9-5

J

join 5-10

K

keypad, description 1-4

L

language overlays B-1

LDAP directories, using with Cisco Unified IP Phone 5-16

light strip 1-4

line buttons, identifying 1-3

List.xml file 6-5

Locale Configuration menu

about 4-18

options

Network Locale 4-19

Network Locale Version 4-19

User Locale 4-18

User Locale Char Set 4-18

User Locale Version 4-18

Locale Installer B-2

localization

Installing the Cisco Unified CallManager Locale Installer B-2

phone button overlays for B-1

Logging Display 4-22

M

MAC address 2-19, 4-7

malicious caller identification (MCID) 5-10

manufacturing installed certificate (MIC) 1-13

Media Configuration menu

about 4-20

options

Headset Enabled 4-20

Speaker Enabled 4-20

Video Capability Enabled 4-20

media encryption 1-14

meet-me conference 5-10

messages button, description of 1-4

Messages URL 4-17

message waiting 5-10

MIC 1-13

Model Information screen 7-1

multilevel precedence and preemption (MLPP) 5-11

music-on-hold 5-11

mute button, description of 1-4

N

native VLAN 2-5

navigation button, description of 1-4

Network Configuration menu

about 4-7

displaying 4-2

editing values 4-4

locking options 4-3

options

Admin. VLAN ID 4-11

Alternate TFTP 4-12

BOOTP Server 4-7

Default Router 1-5 4-10

DHCP Address Released 4-12

DHCP Enabled 4-11

DHCP Server 4-7

DNS Server 1-5 4-11

Domain Name 4-8

Host Name 4-7

IP Address 4-8

MAC Address 4-7

Operational VLAN ID 4-11

PC Port Configuration 4-14

Subnet Mask 4-8

SW Port Configuration 4-13

TFTP Server 1 4-9

TFTP Server 2 4-10

overview 4-1

unlocking options 4-3

Network Configuration web page 8-2, 8-5

network connections, access port 3-5

network connectivity, verifying 9-4

networking protocol

BootP 1-5

CDP 1-5

DHCP 1-5

HTTP 1-6

IP 1-6

RTP 1-6

SCCP 1-6

SIP 1-6

TCP 1-6

TFTP 1-7

TLS 1-7

UDP 1-7

Network Locale 4-19

Network Locale Version 4-19

network outages, identifying 9-9

network port

configuring 4-13

connecting to 3-10

network requirements, for installing 3-2

network statistics 7-15, 8-10

Network Statistics screen 7-15

Network web page 8-3, 8-10

O

on hook call transfer 5-11

Operational VLAN ID 4-11

other group pickup 5-11

P

padlock icon 4-4

PCM file requirements, for custom ring types 6-3

PC Port Configuration 4-14

PC Port Disabled 4-21

personal directories, configuring 5-16

phone button templates 5-17

phone hardening 1-15

phone lines, buttons for 1-3

phone settings access 4-2

physical connection, verifying 9-9

PNG file 6-5, 6-6

PoE 2-6, 2-7

ports

access 3-5

network 3-5

power

external 2-5, 2-6, 2-7

for the phone 2-5

outage 2-7

PoE 2-6, 2-7

power over Ethernet

See PoE

presence-enabled directories 5-12

privacy 5-12

programmable buttons, description 1-3

Proxy Server URL 4-17

Q

QoS Configuration menu

about 4-23

options

DSCP For Call Control 4-23

DSCP For Configuration 4-23

DSCP For Services 4-23

QRT softkey 5-12, 9-20

Quality Reporting Tool (QRT) 5-12, 9-20

R

Real-Time Transport Protocol

See RTP

redial 5-12

reset, factory 9-17

resetting

basic 9-17

Cisco Unified IP phone 9-16

continuously 9-8

intentionally 9-10

methods 9-17

ring activity 5-13

ringer, indicator for 1-4

RingList.xml file format 6-2

S

SCCP 1-6

secure SRST reference 1-14

securing the phone with a cable lock 3-14

security

CAPF (Certificate Authority Proxy Function) 1-14, 3-20

configuring on phone 3-19

device authentication 1-13

encrypted configuration file 1-14

file authentication 1-13

image authentication 1-13

Locally Significant Certificate (LSC) 3-19

media encryption 1-14

phone hardening 1-15

secure SRST reference 1-14

security profiles 1-14, 1-16

signaling authentication 1-13

signaling encryption 1-14

troubleshooting 9-12

Security Configuration menu 7-1

about 4-21

options

GARP Enabled 4-22

Logging Display 4-22

PC Port Disabled 4-21

Security Mode 4-22

Voice VLAN Enabled 4-22

Web Access Enabled 4-22

Security Mode 4-22

security profiles 1-14, 1-16

services

configuring for users 5-18

description 5-13

subscribing to 5-18

services button, description of 1-4

Services URL 4-17

Services URL button 5-13

settings button, description of 1-4

Settings menu access 3-20, 4-3

shared line 5-13

signaling authentication 1-13

signaling encryption 1-14

SIP

description 1-6

softkey buttons

description of 1-4

softkey templates, configuring 5-18

Span to PC Port 4-21

Speaker button, disabling 3-6

Speaker Enabled 4-20

speakerphone 1-4

speed dial, buttons 1-3

speed dialing 5-2, 5-14

SRST 4-16, 8-7

startup problems 9-2

startup process

accessing TFTP server 2-11

configuring VLAN 2-10

contacting Cisco Unified CallManager 2-12

loading stored phone image 2-10

obtaining IP address 2-10

obtaining power 2-10

requesting configuration file 2-11

requesting CTL file 2-11

understanding 2-9

statistics

call 7-19

network 8-10

streaming 8-13

Status menu 7-1, 7-6

status messages 7-7

Status Messages screen 7-6

Status Messages web page 8-3, 8-12

Stream 0 web page 8-13

Stream 1 web page 8-3, 8-13

Stream 2 web page 8-3, 8-13

Stream 3 web page 8-3

streaming statistics 8-13

Subnet Mask 4-8

Survivable Remote Site Telephony

See SRST

switch

Cisco Catalyst 2-3

internal Ethernet 2-3

SW Port Configuration 4-13

T

TAPS (Tool for Auto-Registered Phones Support) 2-15

TCP 1-6

technical specifications, for Cisco Unified IP Phone C-1

telephony features

abbreviated dialing 5-2

auto answer 5-3

auto-pickup 5-3

barge 1-17, 5-3

block external to external transfer 5-4

Busy Lamp Field (BLF) speed dial 5-4

call display restrictions 5-4

caller ID 5-6

call forward 5-4

call park 5-5

call pickup 5-5

call waiting 5-5

Cisco Call Back 5-6

Cisco IP Manager Assistant (Cisco IPMA) 5-7

client matter codes 5-7

conference 5-7

configurable call forward display 5-8

direct transfer 5-8

extension mobility 5-8

fast dial service 5-8

forced authorization codes 5-9

group call pickup 5-9

hold 5-9

immediate divert 5-9

join 5-10

malicious caller identification (MCID) 5-10

meet-me conference 5-10

multilevel precedence and preemption (MLPP) 5-11

music-on-hold 5-11

on hook call transfer 5-11

other group pickup 5-11

presence-enabled directories 5-12

privacy 5-12

redial 5-12

ring activity 5-13

services 5-13

Services URL button 5-13

shared line 5-13

speed dialing 5-14

Time-of-Day Routing 5-14

transfer 5-14

video mode 5-14

video support 5-15

voice messaging system 5-15

TFTP

description 1-7

troubleshooting 9-4

TFTP Server 1 4-9

TFTP Server 2 4-10

time, displayed on phone 3-2

Time-of-Day Routing 5-14

TLS 2-9

transfer 5-14

Transmission Control Protocol

See TCP

Transport Layer Security

See TLS

Trivial File Transfer Protocol

See TFTP

troubleshooting

Cisco Unified CallManager settings 9-5

Cisco Unified IP Phone Expansion Module 7914 9-16

DHCP 9-9

DNS 9-11

DNS settings 9-5

IP addressing and routing 9-5

network connectivity 9-4

network outages 9-9

phones resetting 9-10

physical connection 9-9

security 9-12

services on Cisco Unified CallManager 9-6

TFTP settings 9-4

VLAN configuration 9-10

U

UI Configuration menu

description 4-19

options

Auto Line Select Enabled 4-20

BLF for Call Lists 4-20

uncompressed wideband 1-1

Unlock softkey 7-4

User Datagram Protocol

See UDP

User Locale 4-18

User Locale Char Set 4-18

User Locale Version 4-18

User Options web page

description 5-20

giving users access to 5-20

specifying options that appear 5-20

users

accessing voice messaging system A-4

adding to Cisco Unified CallManager 5-19

configuring personal directories A-5

documentation for A-3

providing support to A-2

required information A-1

subscribing to services A-3

V

Video Capability Enabled 4-20

video mode 5-14

video support 5-15

VLAN

auxiliary, for voice traffic 2-5

configuring 4-11

configuring for voice networks 2-3

native, for data traffic 2-5

verifying 9-10

VLAN, interaction with 2-3

voice messaging system 5-15

voice messaging system, accessing A-4

voice VLAN 2-5

Voice VLAN Enabled 4-22

volume button, description of 1-4

W

wall mounting, Cisco Unified IP Phone 3-15

Web Access Enabled 4-22

web page

about 8-1

Access 8-3, 8-10

accessing 8-2

Debug Display 8-3, 8-12

Device Information 8-2, 8-4

disabling access to 8-3

Ethernet Information 8-3, 8-10

Network 8-3, 8-10

Network Configuration 8-5

Network Configuration web page 8-2

preventing access to 8-3

Status Messages 8-3, 8-12

Stream 0 8-13

Stream 1 8-3, 8-13

Stream 2 8-3, 8-13

Stream 3 8-3

X

XmlDefault.cnf.xml 2-9