1. Cisco MGCP IP Phone Administrator Guide, Versions 6.x and 7.x
Preface (Versions 6.x and 7.x)
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Preface

Table Of Contents

Preface

Overview

Who Should Use This Guide

Objectives

Document Organization

Document Conventions

Related Documentation

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information


Preface


This administrator guide describes the Cisco IP 7960G/7940G phones in a Media Gateway Control Protocol (MGCP) network. This preface describes the objectives and organization of the document and explains how to find additional information on related products and services. It contains the following sections:

Overview

Who Should Use This Guide

Objectives

Document Organization

Related Documentation

Document Conventions

Obtaining Documentation

Documentation Feedback

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Overview

The Cisco MGCP IP Phone Administrator Guide provides information about how to set up, cable, and configure a Cisco IP 7960G/7940G phone in an MGCP network. It also provides information on how to configure the network and MGCP parameters and change the settings and options of the Cisco IP phone.

Who Should Use This Guide

Network engineers, system administrators, Cisco partners, and telecommunications engineers should use this guide to learn the tasks required to set up the Cisco IP phone in an MGCP network. The described tasks are administration-level tasks and are not intended for the end users of the phones. Many of the tasks involve configuring network settings that could affect the ability of the phone to function in the network and require an understanding of IP networking and telephony concepts.

Objectives

This guide provides necessary information to get the Cisco IP phone operational in an MGCP network. It is not intended to provide information on how to implement an MGCP or a VoIP network. For information on implementing MGCP and VoIP networks, refer to the documents listed in the "Related Documentation" section.

Document Organization

This document is organized into the following chapters and appendixes:

Chapter 1 "Product Overview"—Describes the MGCP protocol and the Cisco 7960G/7940G phone.

Chapter 2 "Installing Cisco IP 7960G/7940G Phone Hardware on the Desktop or Wall"—Describes how to install phone hardware.

Chapter 3 "Initializing Cisco MGCP IP Phones"—Describes how to install firmware, customize configuration files, and connect the phone.

Chapter 4 "Managing Cisco MGCP IP Phones"—Describes how to upgrade firmware and perform other management tasks.

Chapter 5 "Monitoring Cisco MGCP IP Phones"—Describes how to debug and troubleshoot.

"Technical Specifications of the Cisco IP 7960G/7940G Phone"—Provides physical and operating environment specifications, cable specifications, and connection specifications.

"Configurable Parameters for the MGCP IP Phone"—Lists and describes configurable parameters.

Document Conventions

This document uses the following conventions:

Commands and keywords are in boldface font.

Arguments for which you supply values are in italic font.

Elements in square brackets ([   ]) are optional.

Required alternative keywords are grouped in braces and are separated by vertical bars (for example, {x | y | z}).

Optional alternative keywords are grouped in brackets and are separated by vertical bars  (for example, [x | y | z]).

Terminal sessions and information that the system displays are in screen font.

Information that you must enter is in boldface screen font.

Buttons and menus that are called out in text in an imperative context are in boldface font.


Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.



Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.


Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. To see translations of the warnings that appear in this publication, refer to the translated safety warnings that accompanied this device.

Related Documentation

Cisco IP Phone 7960 and Cisco IP Phone 7940

Cisco IP Phone 7960 and 7940 Series at a Glance
http://www.cisco.com/en/US/products/hw/phones/ps379/product_at_a_glance_list.html

Installing the Wall Mount Kit on the Cisco IP Phone
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/ipp7960/ippmount.htm

Implementing a VoIP Network

Cisco IOS Voice Configuration Library
http://www.cisco.com/en/US/docs/ios/12_3/vvf_c/cisco_ios_voice_configuration_library_glossary/vcl.htm

Cisco IOS Voice Command Reference
http://www.cisco.com/univercd/cc/td/doc/product/software/ios123/123tcr/123tvr/

Cisco IOS IP Configuration Guide
http://www.cisco.com/univercd/cc/td/doc/product/software/ios123/123cgcr/ip_vcg.htm

Cisco IOS IP Command Reference, Volume 1 of 4: Addressing and Services
http://www.cisco.com/univercd/cc/td/doc/product/software/ios123/123tcr/123tip1r/

Cisco IOS IP Command Reference, Volume 2 of 4: Routing Protocols
http://www.cisco.com/univercd/cc/td/doc/product/software/ios123/123tcr/123tip2r/

Cisco IOS IP Command Reference, Volume 3 of 4: Multicast
http://www.cisco.com/univercd/cc/td/doc/product/software/ios123/123tcr/123tip3r/

Cisco IOS IP Command Reference, Volume 4 of 4: IP Mobility
http://www.cisco.com/univercd/cc/td/doc/product/software/ios123/123tcr/123tip4r/

BTXML

Cisco IP Phone MGCP BTXML Version 2.0 Application Development Guide
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/ipp7960/addprot/mgcp/appdevgd/bxtml.htm

Tones

Telcordia document GR-506-CORE, Signaling for Analog Interfaces http://telecom-info.telcordia.com

Cisco BTS 10200 Softswitch System Description
http://www.cisco.com/univercd/cc/td/doc/pcat/bts10200.htm


Note Access to the Cisco BTS 10200 Softswitch System technical documentation set is restricted. Contact your Cisco representative for access information.


Upgrading Firmware

Cisco 7940 and 7960 IP Phones Firmware Upgrade Matrix

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/ipp7960/addprot/mgcp/frmwrup.htm

Cisco MGCP IP Phone 7960/7940 Release Notes


Note Be sure to consult your call agent (CA) documentation for information on features that may be specific to your CA.


Obtaining Documentation

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Cisco.com

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Obtaining Technical Assistance

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Cisco TAC Website

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Opening a TAC Case

Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:

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For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

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TAC Case Priority Definitions

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Obtaining Additional Publications and Information

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