Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified CallManager 5.0 (SIP)
Configuring Features, Templates, Services, and Users
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Configuring Features, Templates, Services, and Users

Table Of Contents

Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Configuring Corporate Directory

Personal Directory

Modifying Phone Button Templates

Setting Up Services

Adding Users to Cisco Unified CallManager

Managing the User Options Web Pages

Giving Users Access to the User Options Web Pages

Specifying Options that Appear on the User Options Web Pages


Configuring Features, Templates, Services, and Users


After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified CallManager, you must then use the Cisco Unified CallManager Administration application to configure some telephony features, optionally modify phone templates, set up services, and assign users.

This chapter provides an overview of these configuration and set up procedures. Cisco Unified CallManager documentation provides detailed instructions for these procedures.

This chapter also explains how you control access to options on the Cisco Unified CallManager User Options web pages.

You configure most telephony features on the phone itself. For additional information, refer to Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified CallManager 5.0 (SIP).

For suggestions about how to provide users with information about features, and what information to provide, see Appendix A, "Providing Information to Users Via a Website."

For information about setting up phones in non-English environments, see Appendix B, "Supporting International Users."

This chapter includes following topics:

Telephony Features Available for the Cisco Unified IP Phone

Configuring Corporate Directory

Personal Directory

Modifying Phone Button Templates

Setting Up Services

Adding Users to Cisco Unified CallManager

Managing the User Options Web Pages

Telephony Features Available for the Cisco Unified IP Phone

After you add Cisco Unified IP Phones to Cisco Unified CallManager, you can add functionality to the phones. Table 5-1 includes a list of supported telephony features, many of which you can configure using Cisco Unified CallManager Administration. The Reference column lists Cisco Unified CallManager and other documentation that contains configuration procedures and related information.

For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified CallManager 5.0 (SIP). For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A-Z.


Note Cisco Unified CallManager Administration also provides several service parameters that you can use to configure various telephony functions. For more information about service parameters and the functions that they control, refer to Cisco Unified CallManager Administration Guide.


Table 5-1 Telephony Features for the Cisco Unified IP Phone 

Feature
Description
Configuration Reference

Anonymous Call Block

Allows users to reject calls from anonymous callers.

For more information, refer to Cisco Unified CallManager Administration Guide, "SIP Profile Configuration" chapter.

Auto Answer (Intercom)

Connects incoming calls automatically after a ring or two. Works with the speakerphone and headset.

Requires no configuration.

Auto Complete Number

Automatically completes a number as it is dialed.

For more information, refer to Cisco Unified CallManager Administration Guide, "SIP Profile Configuration" chapter.

Call Hold Ringback

When you complete a call while another call is on hold, causes the phone to ring as a notification that a call is on hold.

For more information, refer to Cisco Unified CallManager Administration Guide, "SIP Profile Configuration" chapter.

Call Forward All

Forwards all calls sent to the phone to the number specified.

Requires no configuration.

Call Waiting

Indicates (and allows a user to answer) an incoming call that is received while the user is on another call.

Call waiting also displays incoming call information on the phone screen.

For more information refer to:

Cisco Unified CallManager Administration Guide, "Cisco Unified IP Phone Configuration" chapter.

Cisco Unified CallManager System Guide, "Cisco Unified IP Phone Services" chapter.

Caller ID Blocking

Allows users to block their phone numbers or e-mail addresses from phones that have caller identification enabled.

For more information, refer to Cisco Unified CallManager Administration Guide, "SIP Profile Configuration" chapter.

Conference

Allows a user to talk simultaneously with up to two other parties (for a total of three participants) by calling each participant individually.

Requires no configuration.

Do Not Disturb (DND)

Allows a user to block incoming calls on the phone with a busy tone. Valid values include:

User Controlled (default): a user can turn DND on and off on the phone.

Admin Controlled: a user can not turn DND on or off on the phone.

For information about configuring, refer to Cisco Unified CallManager Administration Guide, "SIP Profile Configuration" chapter.

Private line automated ringdown (PLAR)

The Cisco Unified CallManager administrator can configure a phone number that the Cisco Unified IP Phone dials as soon as the handset goes off hook. This feature is useful for phones that are designated for calling emergency or "hotline" numbers.

For more information, refer to Cisco Unified CallManager System Guide, "SIP Dial Rules" chapter.

Redial

Allows users to call the most recently dialed phone number by pressing a button.

Requires no configuration.

Services

Allows you to use the Cisco Unified IP Phone Services Configuration menu in Cisco Unified CallManager Administration to define and maintain the list of phone services to which users can subscribe.

Note The phone does not support the Extension Mobility, Fast Dial, Personal Address Book, or Web Dialer services.

For more information refer to:

Cisco Unified CallManager Administration Guide, "Cisco Unified IP Phone Configuration" chapter.

Cisco Unified CallManager System Guide, "Cisco Unified IP Phone Services" chapter.

Services URL button

Allows users to access services from a programmable button rather than by using the Services menu on a phone.

For more information refer to:

Cisco Unified CallManager Administration Guide, "Cisco Unified IP Phone Configuration" chapter.

Cisco Unified CallManager System Guide, "Cisco Unified IP Phone Services" chapter.

Shared line

Allows a user to have multiple phones that share the same phone number or allows a user to share a phone number with a coworker.

For more information refer to Cisco Unified CallManager System Guide, "Cisco Unified IP Phones" chapter.

Speed Dial Lines

Allows a user to enter labels that appear next to each programmable button on the phone, and to specify the number that the phone dials when the user presses the corresponding programmable button.

For more information, refer to Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified CallManager 5.0 (SIP).

Stutter Msg Waiting

Indicates whether a user hears a stutter tone when the phone goes offhook and a message is waiting for the user.

For more information, refer to Cisco Unified CallManager Administration Guide, "SIP Profile Configuration" chapter.

Transfer

Allows users to redirect connected calls from their phones to another number.

Requires no configuration.


Configuring Corporate Directory

The Directories button on the Cisco Unified IP Phones 7960G/7940G gives users access to the Corporate Directory, which allows a user to look up phone numbers for co-workers. To support this feature, you must configure corporate directories

Cisco Unified CallManager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Unified CallManager applications that interface with Cisco Unified CallManager. Authentication establishes the users' rights to access the system. Authorization identifies the telephony resources that a user is permitted to use, such as a specific telephone extension.

To install and set up these features, refer to Installing and Configuring the Cisco Unified Customer Directory Configuration Plugin. This document guides you through the configuration process for integrating Cisco Unified CallManager with Microsoft Active Directory and Netscape Directory Server.

After the LDAP directory configuration completes, users can use the Corporate Directory service on a Cisco Unified IP Phone 7960G or 7940G to look up users in the corporate directory.

Personal Directory

The Cisco Unified IP Phones 7960G and 7940G support a SIP version of Personal Directory. From a phone, a user can add calls from Placed, Missed, or Received Calls to the personal directory. For details, refer to Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified CallManager 5.0 (SIP).


Note Cisco Unified IP Phones 7960G and 7940G (SIP) do not support the Cisco Unified CallManager Personal Directory feature that includes Fast Dials and Personal Address Book.


Modifying Phone Button Templates

Although the Cisco Unified IP Phones 7960G and 7940G support similar features, each phone model can implement these features differently. Modify phone button templates to assign features to phone buttons and to customize features for a phone model.

Ideally, you modify templates before registering phones on the network. In this way, you can access customized phone button template options from Cisco Unified CallManager Administration during registration.

To modify a phone button template, choose Device > Device Settings> Phone Button Template from Cisco Unified CallManager Administration. To assign a phone button template to a phone, use the Phone Button template field in the Cisco Unified CallManager Administration Phone Configuration page. Refer to Cisco Unified CallManager Administration Guide and Cisco Unified CallManager System Guide for more information.

The number of buttons and features that you can customize varies based upon Cisco Unified IP Phone model. Familiarize yourself with the configuration options described in Table 5-2.

Table 5-2 Standard Phone Button Templates Listed by Model 

Cisco Unified IP Phone Model
Standard Phone Button Template Description

Cisco Unified IP Phone 7960G

The standard Cisco Unified IP Phone 7960G template uses buttons 1 and 2 for lines and uses buttons 3 through 6 as speed dials or for access to services.

Cisco Unified IP Phone 7940G

The Cisco Unified IP Phone 7940G comes with preconfigured phone button templates:

7940G (2-Line)—Uses button 1 and 2 for lines.

7940G (1-Line)—Uses button 1 for line 1 and button 2 for speed dial.


Setting Up Services

The Services button on the Cisco Unified IP Phones 7960G and 7940G gives users access to Cisco Unified IP Phone Services. These services comprise XML applications that enable the display of interactive content with text and graphics on the phone. Examples of services include stock quotes and weather reports. You can create customized applications for your site.

Before a user can access any service,

You as the system administrator must use Cisco Unified CallManager Administration to configure available services.

The user must subscribe most to services using the Cisco Unified CallManager User Options application. This web-based application provides a graphical user interface (GUI) for limited, end-user configuration of IP Phone applications.

Before you set up services, gather the URLs for the sites you want to set up and verify that users can access those sites from your corporate IP telephony network.

To set up these services, choose Device > Device Settings > Phone Services from Cisco Unified CallManager Administration. Refer to Cisco Unified CallManager Administration Guide and Cisco Unified CallManager System Guide for more information.

After you configure these services, verify that your users have access to the Cisco Unified CallManager IP Phone Options web-based application, from which they can select and subscribe to configured services. See the "How Users Subscribe to Services and Configure Phone Features" section on page A-2 for a summary of the information that you must provide to end users.

Adding Users to Cisco Unified CallManager

Adding users to Cisco Unified CallManager allows you to display and maintain information about users and allows each user to perform these tasks:

Access the corporate directory and other customized directories from a Cisco Unified IP Phone

Subscribe to services that are accessible from a Cisco Unified IP Phone

You can add users to Cisco Unified CallManager using either of these methods:

To add users individually, choose User Management > End User from Cisco Unified CallManager Administration.

Refer to Cisco Unified CallManager Administration Guide for more information about adding users. Refer to Cisco Unified CallManager System Guide for details about user information.

To add users in batches, use the Bulk Administration Tool. This method also enables you to set an identical default password for all users.

Refer to Cisco Unified CallManager Bulk Administration Guide for details.

Managing the User Options Web Pages

From the User Options web page, users can customize and control several phone features and settings, these include Incoming Call Forwarding, Line Text Label, and IP Phone Services. For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 7960G and 7940G Phone Guide.

Giving Users Access to the User Options Web Pages

Before a user can access the User Options web pages, you must use Cisco Unified CallManager Administration to configure the user as an End User. You must also associate appropriate phones with the user. To perform these procedures, from Cisco Unified CallManager Administration, choose User Management > End User.

For additional information, refer to Cisco Unified CallManager Administration Guide, "End User Configuration" section.

Specifying Options that Appear on the User Options Web Pages

Most options on the User Options web pages appear by default.


Note Show Line Text Label Settings does not appear by default. You must enable this feature. by setting it to True.


You can control the options that appear on the User Options web pages by using enterprise parameter settings in Cisco Unified CallManager Administration.


Note The settings apply to all User Options web pages at your site.


To specify the options that appear on the User Options web pages, follow these steps:

Procedure


Step 1 From Cisco Unified CallManager Administration, choose System > Enterprise Parameters.

The Enterprise Parameters Configuration page appears.

Step 2 In the CCMUser Parameters area, specify whether a parameter appears on the User Options web pages by choosing one of these values from the Parameter Value drop-down list for the parameter:

True—Option appears on the User Options web pages (default).

False—Option does not appear on the User Options web pages.