Providing Information to Users Via a Website
If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.
Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones.
Consider including the following types of information on this site:
•How Users Obtain Support for the Cisco Unified IP Phone
•How Users Get Copies of Cisco Unified IP Phone Manuals
•How Users Subscribe to Services and Configure Phone Features
•How Users Access a Voice Messaging System
How Users Obtain Support for the Cisco Unified IP Phone
To successfully use some features on the Cisco Unified IP Phone (such as speed dial, services, and voice messaging system options), users must receive information from you or your network team or be able to contact you for assistance.
How Users Get Copies of Cisco Unified IP Phone Manuals
You should provide end users with access to user documentation for the Cisco Unified IP Phones. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified CallManager 5.0 (SIP) includes detailed user instructions for key phone features.
There are several Cisco Unified IP Phone models available, so to assist users in finding the appropriate documentation on the Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website.
Documentation is also available on the CD-ROM titled Cisco Unified CallManager Design, Installation, and Operation Guides, which is distributed with Cisco Unified CallManager releases.
For a list of available documentation for Cisco Unified IP Phones, go to this URL:
For a list of available documentation for Cisco Unified CallManager, go to this URL:
For more information about viewing or ordering documentation, see the "Obtaining Documentation" section.
How Users Subscribe to Services and Configure Phone Features
End users can configure speed dial lines, Personal Address Book, and services using the Cisco Unified CallManager User Options web pages. Keep in mind that configuring settings on a phone using a website might be new for your end users. You need to provide as much information as possible to ensure that they can successfully access and use the User Options web pages.
Make sure to provide end users with the following information about the User Options web pages:
•The URL required to access the application. This URL is:
http://server_name/CCMUser/, where server_name is the host on which the web server is installed.
•A user ID and default password needed to access the application.
These settings correspond to the values you entered when you added the user to Cisco Unified CallManager (see the "Adding Users to Cisco Unified CallManager" section).
•A brief description of what a web-based, graphical user interface application is, and how to access it with a web browser.
•An overview the tasks that users can accomplish using the web page.
How Users Access a Voice Messaging System
Cisco Unified CallManager lets you integrate with many different voice messaging systems, including the Cisco Unity voice messaging system. Because you can integrate with a variety of systems, you must provide users with information about how to use your specific system.
You should provide this information to each user:
•How to access the voice messaging system account.
Make sure that you have used Cisco Unified CallManager to configure the Messages button on the Cisco Unified IP Phone.
•Initial password for accessing the voice messaging system.
Make sure that you have configured a default voice messaging system password for all users.
•How the phone indicates that voice messages are waiting.
Make sure that you have used Cisco Unified CallManager to set up a message waiting indicator (MWI) method.