Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified CallManager 5.0 (SIP)
Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G
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Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G

Table Of Contents

Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G


Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G


This appendix provides information about feature support for the Cisco Unified IP Phone 7960G and 7940G using the SCCP or SIP protocol with Cisco Unified CallManager Release 5.0(1).

Table B-1 provides a high-level overview of calling features and their support by protocol. This table focuses primarily on end-user calling features and is not intended to represent a comprehensive listing of all available phone features. For details about user interface differences and feature use, refer to the Cisco Unified IP Phone 7960G and 7940G user guide:

Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 5.0 (SCCP)

Cisco Unified IP Phone 7960G and 7940G Guide for Cisco Unified CallManager 5.0 (SIP)

These guides are available at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

The specific sections that describe the features in the phone user guide are referenced in Table B-1.

Table B-1 Cisco Unified IP Phone 7960G/7940G Feature Support by Protocol 

Features
Cisco Unified IP Phones 7960G and 7940G
For More Information
SCCP
SIP
Calling Features

Abbreviated Dialing

Supported

"Basic Call Handling—Placing a Call: Additional Options"

Answer Release

Supported

Supported

"Basic Call Handling—Answering a Call"

Auto Answer

Supported

Supported

"Basic Call Handling—Answering a Call"

Auto Dial

 

Barge (and cBarge)

Supported

"Advanced Call Handling—Using a Shared Line"

Busy Lamp Field (BLF) Call Lists

 

Busy Lamp Field (BLF) Speed Dial

Supported

"Advanced Call Handling—Determining if Another Line is Busy"

Call Back

Supported

"Basic Call Handling—Placing a Call: Additional Options"

Call Forward All

Supported

Supported

"Basic Call Handling—Forwarding All Calls to Another Number"

Call Forward Busy

Supported

Supported

Users do not interact with this feature directly. It is configured on Cisco Unified CallManager.

Call Forward No Answer

Supported

Supported

Users do not interact with this feature directly. It is configured on Cisco Unified CallManager.

Call Park

Supported

"Advanced Call Handling—Storing and Retrieving Parked Calls"

Call Pickup/Group Call Pickup

Supported

"Advanced Call Handling—Picking Up Redirected Calls"

Call Waiting

Supported

Supported

"Basic Call Handling—Answering a Call"

Caller ID

Supported

Supported

 

Client Matter Codes (CMC)

Supported

"Basic Call Handling—Placing a Call: Additional Options"

Conference

Supported

Supported

"Basic Call Handling—Making Conference Calls"

Conference List

Supported

"Basic Call Handling—Making Conference Calls"

Computer Telephony Integration (CTI) Applications

Supported

Users do not interact with this feature directly. It is configured on Cisco Unified CallManager.

Direct Transfer

Supported

"Basic Call Handling—Transferring Calls"

Distinctive Ring

Supported

"Using Phone Settings—Customizing Rings and Message Indicators"

Do Not Disturb

Supported

"Basic Call Handling—Using Do Not Disturb"

Extension Mobility

Supported

"Advanced Call Handling—Using Extension Mobility"

Fast Dial Service

Supported

"Advanced Call Handling—Speed Dialing"

Forced Authorization Codes (FAC)

Supported

"Basic Call Handling—Placing a Call: Additional Options"

Help System

Supported

Supported

"An Overview of Your Phone—Understanding Feature Buttons and Menus" section of the Phone Guide

Hold/Resume

Supported

Supported

"Basic Call Handling—Using Hold and Resume"

Immediate Divert

Supported

"Basic Call Handling—Answering a Call"

Join/Select

Supported

"Basic Call Handling—Making Conference Calls"

Malicious Call ID

Supported

"Advanced Call Handling—Tracing Suspicious Calls"

Meet-Me Conference

Supported

"Basic Call Handling—Making Conference Calls"

Multilevel Precedence and ambition (MLPP)

Supported

"Advanced Call Handling—Prioritizing Critical Calls"

Multiple Calls per Line Appearance

6

2 per line
7960G: maximum of 6 calls per phone
7940G: maximum of 4 calls per phone

"An Overview of Your Phone—Understanding Lines vs. Calls"

Mute

Supported

Supported

"Basic Call Handling—Using Mute"

On-hook Dialing/Pre-dial

Supported

"Basic Call Handling—Placing a Call: Basic Options"

Privacy

Supported

"Advanced Call Handling—Using a Shared Line"

Quality Reporting Tool (QRT)

Supported

"Troubleshooting Your Phone—Using the Quality Reporting Tool"

Redial

Supported

Supported

"Basic Call Handling—Placing a Call: Basic Options"

Shared Line

Supported

Limited Support

"Advanced Call Handling—Using a Shared Line"

Speed Dialing

Supported

Supported

"Advanced Call Handling—Speed Dialing"

Transfer

Supported

Supported

"Basic Call Handling—Transferring Calls"

Transfer - Direct Transfer

 

"Basic Call Handling—Transferring Calls"

URL Dialing

Supported

"Advanced Call Handling—URL Dialing"

Video Support

Supported

"Understanding Additional Configuration Options"

Voice Mail

Supported

Supported

"Accessing Voice Messaging

WebDialer

Supported

"Customizing Your Phone on the Web—Configuring Features and Services on the Web"

Settings

Call Statistics

Supported

"Troubleshooting Your Phone—Viewing Phone Administrative Data"

Voice Quality Metrics

Supported

"Troubleshooting Your Phone—Viewing Phone Administrative Data"

Services

SDK Compliance

4.0(1)

3.0

Cisco Unified IP Phone Service Application Development Notes for Release 4.1(3)

Cisco Unified IP Phone Services Application Development Notes with Cisco Unified CallManager 3.1

Directories

Call Logs

Supported

Supported

"Using Call Logs and Directories—Directory Dialing"

Corporate Directories

Supported

Supported

"Using Call Logs and Directories—Directory Dialing"

Personal Directory Enhancements

Supported

Supports SIP-only Personal Directory. Does not support new enhancements.

"Using Call Logs and Directories"

Supplemental Features and Applications

Cisco Unified IP Manager Assistant

Supported

Cisco Unified IPMA User Guide

Cisco Unified CallManager AutoAttendant

Supported

Cisco Unified CallManager Features and Services Guide

Cisco Unified CallManager Attendant Console

Supported

Cisco Unified CallManager Attendant Console User Guide

Cisco Unified IP Phone Expansion Module 7914

Supported
7940G does not support

Cisco Unified IP Phone Expansion Module 7914 Guide

Cisco VT Advantage

Supported

Cisco VT Advantage User Guide