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Cisco Unified IP Conference Station 7937G Release Notes for Firmware Release 1.4(2)

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Cisco Unified IP Conference Station 7937G Release Notes for Firmware Release 1.4(2)

Table Of Contents

Cisco Unified IP Conference Station 7937G Release Notes for Firmware Release 1.4(2)

Contents

Related Documentation

Installation Notes

Registering the Cisco Unified IP Conference Station with Cisco Unified CM

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Documentation Updates

Obtaining Documentation and Submitting a Service Request


Cisco Unified IP Conference Station 7937G Release Notes for Firmware Release 1.4(2)


Published: July 12, 2010

Use these release notes with a Cisco Unified IP Conference Station 7937G running firmware release 1.4(2).

Cisco Unified IP Conference Station 7937G is compatible with Cisco Unified Communications Manager (Cisco Unified CM) releases 8.0, 7.1, 7.0, 6.1, 6.0 and Cisco Unified CallManager 5.1, 4.3, 4.2, and 4.1.

Contents

The release notes provide the following information:

Related Documentation

Installation Notes

Caveats

Documentation Updates

Obtaining Documentation and Submitting a Service Request

Related Documentation

Cisco Unified IP Conference Station Documentation

Refer to publications that are specific to your language, conference station model and Cisco Unified CM release. Navigate from the following URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Unified CM Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified CM release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified CM Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified CM release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

Installation Notes


Note If your Cisco Unified IP Conference Station 7937G is running firmware release 1.2.1 or earlier, upgrade to firmware release 1.3(2) before upgrading to firmware release 1.4(2).

Some new phones may not downgrade below 1.4(2) due to incompatible hardware.



Note If you plan on adding new conference stations to your network, it is recommended that you upgrade all existing Cisco Unified IP Conference Stations 7937G to firmware release 1.4(2) to simplify the administration of your conference stations.


Before you use Cisco Unified IP Conference Station 7937G with Cisco Unified CM releases 8.0, 7.1, 7.0, 6.1, and 6.0 and Cisco Unified CallManager releases 5.1, 4.3, 4.2, and 4.1, you must install the latest firmware on all Cisco Unified CM servers in the cluster.

To load and install the required firmware image, follow these steps:

Procedure


Step 1 Navigate to the folder that contains the firmware files:

a. Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

b. Choose Requires Login and/or service contract, and then enter your User Name and Password.

c. Choose IP Telephony > IP Phones > Cisco Unified IP Phones 7900 Series > Cisco Unified IP Conference Station 7937G > Skinny Client Control Protocol (SCCP) Software.

Step 2 To download the firmware for Cisco Unified IP Conference Station 7937G, select one of the following files and follow the prompts:

For Cisco Unified CallManager 4.3 and earlier:

cmterm-7937-sccp.1-4-2.exe

For Cisco Unified CallManager 5.1(1), and Cisco Unified CM 6.0 and later:

cmterm-7937-sccp.1-4-2.cop.sgn

Step 3 To download the Readme File, which contains installation instructions for the corresponding firmware, select one of the files in Step 2, and click Readme.

cmterm-7937-sccp.1-4-2-readme.html

Step 4 Follow the instructions in the Readme file to install the firmware.


Registering the Cisco Unified IP Conference Station with Cisco Unified CM

To register the Cisco Unified IP Conference Station 7937G with Cisco Unified CM releases 8.0, 7.1, 7.0, 6.1, and 6.0 and Cisco Unified CallManager releases 5.1, 4.3, 4.2, and 4.1, follow these steps:

Procedure


Step 1 Log in to the Cisco Unified Communications Manager Administration application.

Step 2 From the menu bar, choose Device > Phone.

The Find and List Phones window appears.

Step 3 Click Add New.

The Add a New Phone window appears.


Note Depending on the Cisco Unified CM version you have, you may have to click Add a New Phone instead.


Step 4 Select the Cisco 7937 phone type from the drop-down menu and click Next.

The Phone Configuration window appears.

Step 5 In the Phone Configuration window, enter information in the following fields:

MAC Address

Device Pool

Phone Button Template

Device Security Profile


Note Depending on the Cisco Unified CM version you have, some fields may not display.


Step 6 Click Save.


Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs

Significant severity level 3 bugs

You can search for problems by using the Cisco Software Bug Toolkit.

To access the Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to the following URL:

http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs

Step 2 Log in with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for Bug ID" field, then click Go.


For information about how to search for bugs, create saved searches, create bug groups, etc., click Help in the Bug Toolkit page.

Open Caveats

Table 1 lists Severity 1, 2, and 3 defects that are open for the Cisco Unified IP Conference Station 7937G using firmware release 1.4(2).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 1 Open Caveats for the Cisco Unified IP Conference Station 7937G

Identifier
Headline and Bug Toolkit Link

CSCtg64915

"CiscoIPPhoneInput" UP flag does not work

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtg64915

CSCtg67261

"CiscoIPPhoneImage" Depth tag does not work when its value is 1

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtg67261

CSCtg67275

"CiscoIPPhoneImage" Width equal to -2 causes the Cisco Unified IP Conference Station 7937G to crash

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtg67275

CSCtg67366

"CiscoIPPhoneImage" Height equal to -2 causes the Cisco Unified IP Conference Station 7937G to crash

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtg67366

CSCtg70615

"CiscoIPPhoneExecute" does not execute three "ExecuteItems"

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtg70615


Resolved Caveats

Table 2 lists Severity 1, 2, and 3 defects that are resolved for the Cisco Unified IP Conference Station 7937G using firmware release 1.4(2).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Resolved Caveats for the Cisco Unified IP Conference Station 7937G 

Identifier
Headline and Bug Toolkit Link

CSCta42825

Volume bar is not updating as per RTPMRx volume

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCta42825

CSCtf78088

Mal formatted XML including text/html text/xml

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtf78088

CSCtf81426

Set volume too low when POST to Cisco Unified IP Conference Station 7937G without setting volume

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtf81426

CSCtf96717

Non-stop DTMF tone causing a high screeching noise

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtf96717

CSCtg12112

Cisco Unified IP Conference Station 7937G needs to convert special characters

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtg12112

CSCtg18510

IPX traffic

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtg18510

CSCtg58471

Cisco Unified IP Conference Station 7937G is dropping calls while renewing DHCP

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtg58471

Documentation Updates

The following update applies to the "Setting Up the Conference Station" chapter in the Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0.

Replace all references to an "optional mobile conference station device" with
"optional third-party wireless microphone kit."

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.