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Cisco Unified IP Conference Station 7937G Release Notes for Firmware Release 1.3(4)

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Cisco Unified IP Conference Station 7937G Release Notes for Firmware Release 1.3(4)

Table Of Contents

Cisco Unified IP Conference Station 7937G Release Notes for Firmware Release 1.3(4)

Contents

Related Documentation

New and Changed Information

Upcoming Hardware Change for the Cisco Unified IP Conference Station 7937G

Installation Notes

Registering the Cisco Unified IP Conference Station with Cisco Unified Communications Manager

Important Notes

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Documentation Updates

Obtaining Documentation and Submitting a Service Request


Cisco Unified IP Conference Station 7937G Release Notes for Firmware Release 1.3(4)


Revised: August 21, 2009

Use these release notes with a Cisco Unified IP Conference Station 7937G running firmware release 1.3(4).

Cisco Unified IP Conference Station 7937G is compatible with Cisco Unified Communications Manager releases 7.1, 7.0, 6.1, 6.0 and Cisco Unified CallManager 5.1, 4.3, 4.2, and 4.1.

Contents

The release notes provide the following information:

Related Documentation

New and Changed Information

Installation Notes

Important Notes

Caveats

Documentation Updates

Obtaining Documentation and Submitting a Service Request

Related Documentation

Cisco Unified IP Conference Station Documentation

Refer to publications that are specific to your language, conference station model and Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco Unified Communications Manager Documentation

Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unified Communications Manager Business Edition Documentation

Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html

New and Changed Information

The following information is new for Cisco Unified IP Conference Station 7937G running firmware release 1.3(4).

Upcoming Hardware Change for the Cisco Unified IP Conference Station 7937G

A hardware change is being planned for the Cisco Unified IP Conference Station 7937G. When this hardware change takes place, all new Cisco Unified IP Conference Stations 7937G will be compatible only with firmware release 1.3(3) or later.

If you plan on adding new conference stations to your network, it is recommended that you upgrade all existing Cisco Unified IP Conference Stations 7937G to release 1.3(3) to simplify the administration of your conference stations.

Installation Notes


Note Firmware Release 1.3(4) must be installed on any new Cisco Unified IP Conference Station 7937G; if your current phones have a firmware release earlier than 1.3(4), you may want to upgrade your phones to firmware release 1.3(4) so all of your phones will have the same firmware version when you purchase new phones.


Before you use Cisco Unified IP Conference Station 7937G with Cisco Unified Communications Manager releases 7.1, 7.0, 6.1, and 6.0 and Cisco Unified CallManager releases 5.1, 4.3, 4.2, and 4.1, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster. To load and install the required firmware image, follow these steps:

Procedure


Step 1 Navigate to the folder that contains the firmware files:

a. Go to the following URL:

http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240

b. Choose Requires Login and/or service contract, and then enter your User Name and Password.

c. Choose IP Telephony > IP Phones > Cisco Unified IP Phones 7900 Series > Cisco Unified IP Conference Station 7937G > Skinny Client Control Protocol (SCCP) Software.

Step 2 To download the firmware for Cisco Unified IP Conference Station 7937G, select one of the following files and follow the prompts:

For Cisco Unified CallManager 4.3 and earlier:

cmterm-7937-sccp.1-3-4.exe

For Cisco Unified CallManager 5.1(1), and Cisco Unified Communications Manager 6.0 and later:

cmterm-7937-sccp.1-3-4.cop.sgn

Step 3 To download the Readme File, which contains installation instructions for the corresponding firmware, select one of the files in Step 2, and click Readme.

cmterm-7937-sccp.1-3-4-readme.html

Step 4 Follow the instructions in the Readme file to install the firmware.


Registering the Cisco Unified IP Conference Station with Cisco Unified Communications Manager

To register the Cisco Unified IP Conference Station 7937G with Cisco Unified Communications Manager releases 7.1, 7.0, 6.1, and 6.0 and Cisco Unified CallManager releases 5.1, 4.3, 4.2, and 4.1, follow these steps:

Procedure


Step 1 Log in to the Cisco Unified Communications Manager Administration application.

Step 2 From the menu bar, choose Device > Phone.

The Find and List Phones window appears.

Step 3 Click Add New.

The Add a New Phone window appears.


Note Depending on the Cisco Unified Communications Manager version you have, you may have to click Add a New Phone instead.


Step 4 Select the Cisco 7937 phone type from the drop-down menu and click Next.

The Phone Configuration window appears.

Step 5 In the Phone Configuration window, enter information in the following fields:

MAC Address

Device Pool

Phone Button Template

Device Security Profile


Note Depending on the Cisco Unified Communications Manager version you have, some fields may not display.


Step 6 Click Save.


Important Notes

Firmware release 1.3(4) includes enhancements for the conference station according to the RFC 2833 specification. For more information, refer to CSCsm04577.

These release notes describe severity level 1,2, and 3 defects. Firmware release 1.3(4) also resolves the following defects:

Customers may experience tunneling sounds when using the Cisco Unified IP Conference Station. For more information, refer to CSCtb43195.

Enhancement: Rename "Ring Type" to "Rings" in user preferences. For more information, refer to CSCso48161.

Settings access Restricted or Disable does not work for 7937. For more information, refer to CSCsr82202.

7937 no DNS caching. For more information, refer to CSCsx56999.

QRT Enhancement for 7937 phones. For more information, refer to CSCsx91093.

DTMF is not working with incoming call. For more information, refer to CSCsy08438.

7937 XML service: idle url display issue. For more information, refer to CSCsy53468.

7937: increase tcp timeout to be 60 seconds for idle url. For more information, refer to CSCtb02764.

iLBC Codec Support for 7937 phones. For more information, refer to CSCtb34484.

Caveats

This section contains these topics:

Using Bug Toolkit

Open Caveats

Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

All severity level 1 or 2 bugs

Significant severity level 3 bugs

You can search for problems by using the Cisco Software Bug Toolkit.

To access the Bug Toolkit, you need the following items:

Internet connection

Web browser

Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure


Step 1 To access the Bug Toolkit, go to the following URL:

http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs

Step 2 Log in with your Cisco.com user ID and password.

Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for Bug ID" field, then click Go.


For information about how to search for bugs, create saved searches, create bug groups, etc., click Help in the Bug Toolkit page.

Open Caveats

There are no open caveats for firmware release 1.3(4).

Resolved Caveats

Table 1 lists Severity 1, 2, and 3 defects that are resolved for the Cisco Unified IP Conference Station 7937G using firmware release 1.3(4).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 1 Resolved Caveats for the Cisco Unified IP Conference Station 7937G 

Identifier
Headline and Bug Toolkit Link

CSCsr97463

Forwarded Call Information Display config does not work on 7937

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCsr97463

CSCsu20669

"To Unknown Number" in Placed call history registered with SRST

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCsu20669

CSCsw29413

7937 Soft key auto press getting parser error(4)

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCsw29413

CSCsw40295

During a call volume goes low on 7937 when diverting an incoming call (also includes RP-1784)

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCsw40295

CSCsw83804

Soft keys display incomplete when several undefined soft keys configured

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCsw83804

CSCsw95842

7937 support of UTF8 string for CallInfo on CUCM 4.1

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCsw95842

CSCsx11765

Number in call details changed after Extension Mobility

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCsx11765

CSCsx12004

7937 failover issue during call preservation

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCsx12004

CSCsx12045

7937 takes long time to disable DND on CME or CME-SRST

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCsx12045

CSCsx13302

7937 would not recover if lose power during upgrade/downgrade

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCsx13302

CSCsx36234

Phone 7937 does not show alerts when it is on app or on call

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCsx36234

CSCsx40538

7937 phone can't handle some special XML service

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCsx40538

CSCsy04659

Send DTMF Tone sends digits without stopping, causing one way audio in MP

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCsy04659

CSCsy17093

7937 CME: Error Unknown when pressing personal speed dial

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCsy17093

CSCsy19553

7937 CME: To Unknown Number for Placed calls on call history

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCsy19553

CSCsy32577

7937 provides secondary dial tone while dialing DTMF digits after answer

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCsy32577

CSCsy33926

7937 CME: EM does not work

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCsy33926

CSCsy42721

7937 DNS: application button can trig dns query when dns server down

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCsy42721

CSCsy42754

7937 DNS: inconsistent behavior between dns server down and no dns entry

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCsy42754

CSCsy42839

7937 DNS: no dns query on second DNS if first one is down

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCsy42839

CSCsy53651

7937 XML service: phone reboots after post large XML object post

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCsy53651

CSCsy62426

7937 intermittently missing corporate directory

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCsy62426

CSCsz15619

7937 locale: phone still uses configured locale if that locale has issue

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCsz15619

CSCsz39861

7937 G729 call bad voice quality (choppy) on 7937 side

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCsz39861

CSCta17571

CP-7937G can't hear Multicast MoH

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCta17571

CSCta42725

7937: 802.1X reboots when "Disable/Enable" modes on 802.1x

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCta42725

CSCta72107

7937 AbbrDial edit entry issue

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCta72107

CSCta72120

7937 display issue for ring type or QoS

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCta72120

CSCta88719

7937: DST does not work if restart 7937 instead of reset 7937

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bug
Id=CSCta88719

Documentation Updates

The following update applies to the "Setting Up the Conference Station" chapter in the Cisco Unified IP Conference Station 7937G Administration Guide for Cisco Unified Communications Manager 6.0.

Replace all references to an "optional mobile conference station device" with
"optional third-party wireless microphone kit."

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.