You can use your phone with these audio devices: a handset, headset, or speakerphone. The phone is off-hook when the handset is lifted or another audio device is in use. The phone is on-hook when the handset is in its cradle and other audio devices are not in use.
If you use a headset that supports wideband, you may experience improved audio sensitivity if you enable the wideband setting on your phone (this setting is disabled by default). To access the setting, choose () > Settings > User Preferences > Audio Preferences > Wideband Headset.
If the Wideband Headset setting shows as dimmed, then you cannot control this setting.
Check with your system administrator to be sure your phone system is configured to use wideband. If the system is not configured for wideband, you may not detect any additional audio sensitivity even when using a wideband headset. To learn more about your headset, refer to the headset documentation or contact your system administrator for assistance.
Many of the actions you can take to dial a number or answer a call will trigger speakerphone mode automatically, assuming that the handset is in its cradle and (headset) is not lit.
If you want to...
Toggle speakerphone mode on or off
Switch to a handset
Lift the handset (without pushing any buttons).
Adjust the volume level for a call
Press the Volume button during a call or after invoking a dial tone.
Press Save to preserve the volume level for future calls.
AutoAnswer with Headset or Speakerphone
When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You may use AutoAnswer if you receive a high volume of incoming calls.
Use AutoAnswer with a headset
Keep headset mode active (in other words, keep () illuminated), even when you are not on a call.
To keep headset mode active, do the following:
Press EndCall to hang up.
Press New Call or Dial to place new calls.
If your phone is set up to use AutoAnswer in headset mode, calls are automatically answered only if () is illuminated. Otherwise, calls ring normally and you must manually answer them.
Use AutoAnswer with the speakerphone
Keep the handset in the cradle and headset mode inactive ( () unlit).
Otherwise, calls ring normally and you must answer them manually.
AutoAnswer is disabled when Do Not Disturb is active.