If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.
Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones.
In addition, make sure to tell users how you have configured their phones. For related information, see the Model-specific Features. Also, use the paper label to identify each phone button with line or feature information.
Consider including the following types of information on this site:
To successfully use some of the features on the Cisco Unified IP Phone (including Speed Dial, Services, and voice message system options), users must receive information from you or from your network team or must be able to contact you for assistance. Make sure to provide users with the names of people to contact for assistance and with instructions for contacting those people.
Online Help on Phone
This Cisco Unified IP Phone 7931G provides access to a comprehensive online help system. To view the main help menu on a phone, take one of these actions:
If the phone is registered with Cisco Unified Communications Manager, press the Application Menu button, then choose Help from the list of applications. By default, the Application Menu button is line button 24 (the top left line button).
If the phone is not registered with Cisco Unified Communications Manager, press the Settings softkey and then choose Help.
Main menu topics include:
About Your Cisco Unified IP Phone: Descriptive information about the phone model
How do I...?: Procedures and information about commonly-used phone tasks
Calling Features: Descriptions and procedures for using calling features, such as conference and transfer
Help: Tips on using and accessing Help
You can also use the help system to obtain information about softkeys, menu items, and the help system itself. For more information, see the Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager (SCCP and SIP).
Cisco Unified IP Phone Manuals
You should provide users with access to user documentation for the Cisco Unified IP Phones. Each user guide includes detailed user instructions for key phone features.
There are several Cisco Unified IP Phone models available, so to assist users in finding the appropriate documentation on the Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to users on your website.
For a list of available documentation, go to the Cisco Unified IP Phone website at this URL:
Cisco Unified IP Phone 7900 Series eLearning Tutorials for SCCP Phones
Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic calling features for SCCP phones. The eLearning tutorials are currently available for the Cisco Unified IP Phone 7970 Series (7970G, 7971G-GE) and the Cisco Unified IP Phone models 7905G, 7912G, 7940G, 7941G, 7941G-GE, 7960G, 7961G, and 7961G-GE.
Users can access runtime versions of the eLearning tutorials (English only) from Cisco.com by looking for tutorials under relevant phone models at this site:
Refer to the tutorial Read Me file that is included with the relevant eLearning tutorial for specific instructions, including how to link to the most recent user guide PDF.
The eLearning tutorials are updated periodically and therefore might not contain the latest feature information for users. For the latest feature information, see the Cisco Unified IP Phone User Guide that applies to the phone model and Cisco Unified Communications Manager version.
Phone Features User Subscription and Setup
End users can perform various activities using the Cisco Unified Communications Manager User Options web pages such as subscribing to services, setting up speed-dial and call-forwarding numbers, configuring ring settings, and creating a personal address book (PAB). Because configuring phone settings using a website may be new for your end users, it is helpful to provide as much information as possible so they can access and use the Cisco Unified Communications Manager User Options web pages successfully.
Make sure to provide end users with the following information about the Cisco Unified Communications Manager User Options web pages:
The URL required to access the application: https://servername:portnumber/ccmuser, where server_name is the host on which the web server is installed.
A user ID and default password are needed to access the application. These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager.
A brief description of what a web-based, graphical user interface application is, and how to access it with a web browser.
An overview of the tasks that users can accomplish using the web page.
You can also refer users to Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager (SCCP and SIP), which is available at this URL:
Cisco Unified Communications Manager lets you integrate with different voice messaging systems, including the Cisco Unity voice messaging system. Because you can integrate with a variety of systems, you must provide users with information about how to use your specific system.
You should provide this information to each user:
How to access the voice messaging system account. Make sure that you have used Cisco Unified Communications Manager to configure the Messages button on the Cisco Unified IP Phone.
Initial password for accessing the voice messaging system. Make sure that you have configured a default voice messaging system password for all users.
How the phone indicates that voice messages are waiting. Make sure that you have used Cisco Unified Communications Manager to set up a message waiting indicator (MWI) method.
User Personal Directory Entries Setup
Users can configure personal directory entries on the Cisco Unified IP Phone. To configure a personal directory, users must have access to the following:
Cisco Unified IP Phone Address Book Synchronizer Deployment
The Cisco Unified IP Phone Address Book Synchronizer synchronizes data that is stored in your Microsoft Windows address book with the Cisco Unified Communications Manager directory and the User Options Personal Address Book.
To successfully synchronize the Windows address book with the Personal Address Book, all Windows address book users should be entered in the Windows address book before you perform the following procedures.
To configure the Cisco Unified IP Phone Address Book Synchronizer, perform these steps:
Open the Cisco Unified IP Phone Address Book Synchronizer.
If you accepted the default installation directory, you can open the application by choosing Start > All Programs > Cisco Systems > TabSync.
To configure user information, select User.
The Cisco Unified CallManager User Information window displays.
Enter the Cisco Unified IP Phone user name and password and select OK.
To configure Cisco Unified Communications Manager server information, select Server.
The Configure Cisco Unified CallManager Server Information window displays.
Enter the IP address or host name and the port number of the Cisco Unified Communications Manager server and select OK.
If you do not have this information, contact your system administrator.
To start the directory synchronization process, select Synchronize.
The Synchronization Status window provides the status of the address book synchronization. If you chose the user intervention for duplicate entries rule and you have duplicate address book entries, the Duplicate Selection window displays.
Choose the entry that you want to include in your Personal Address Book and select OK.
When synchronization is complete, select Exit to close the Cisco Unified CallManager Address Book Synchronizer.
To verify whether the synchronization worked, sign in to your User Options web pages and choose Personal Address Book. The users from your Windows address book should be listed.