Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
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Table Of Contents





Related Documentation

Obtaining Documentation, Obtaining Support, and Security Guidelines

Cisco Product Security Overview

Document Conventions



Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) provides the information you need to understand, install, configure, manage, and troubleshoot the Cisco Unified IP Phone 7931G on a Voice-over-IP (VoIP) network.

Because of the complexity of an IP telephony network, this guide does not provide complete and detailed information for procedures that you need to perform in Cisco Unified Communications Manager or other network devices.


Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phones on the network.

The tasks described are administration-level tasks and are not intended for phone end users. Many tasks involve configuring network settings and affect the ability of the phone to function in the network.

Because of the close interaction between the Cisco Unified IP Phones and Cisco Unified Communications Manager, many of the tasks in this manual require familiarity with Cisco Unified Communications Manager.


This manual is organized as follows:

Chapter 1 "An Overview of the Cisco Unified IP Phone"

Overview of the Cisco Unified IP Phones and various features and procedures.

Chapter 2 "Preparing to Install the Cisco Unified IP Phone on Your Network"

Describes how the Cisco Unified IP Phones interacts with other key IP telephony components and overview of the tasks required before installation.

Chapter 3 "Configuring Settings on the Cisco Unified IP Phone"

Describes how to configure network settings, verify status, and make global changes to the Cisco Unified IP Phones.

Chapter 4 "Setting Up the Cisco Unified IP Phone"

How to properly and safely install and configure the Cisco Unified IP Phones on your network.

Chapter 5 "Configuring Features, Templates, Services, and Users"

Overview of configuring telephony features, directories, and phone button and softkey templates and how to set up services and add users to Cisco Unified CM.

Chapter 6 "Customizing the Cisco Unified IP Phone"

How to customize phone ring sounds and the phone idle display at your site.

Chapter 7 "Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone"

How to view model information, status messages, network statistics, and firmware information from the Cisco Unified IP Phone.

Chapter 8 "Monitoring the Cisco Unified IP Phone Remotely"

Information that you can obtain from a phone's web page, which you can use to remotely monitor the phone's operation and to assist with troubleshooting.

Chapter 9 "Troubleshooting and Maintenance"

Tips for troubleshooting the Cisco Unified IP Phones.

"Supporting International Users"

Information about setting up phones in a non-English environments.

"Feature Support by Protocol for the Cisco Unified IP Phone 7931G"

Information about feature support for the Cisco Unified IP Phones using the SCCP or SIP protocol with Cisco Unified CM.

"Providing Information to Users Via a Website"

Suggestions for setting up a website for providing users with important information about their Cisco Unified IP Phones.

"Technical Specifications"

Technical specifications of the Cisco Unified IP Phones.

"Basic Phone Administration Steps"

Procedures for basic administration tasks such as adding a user and phone to Cisco Unified CM and then associating the user to the phone.

Related Documentation

For more information about Cisco Unified IP Phones or Cisco Unified Communications Manager, see these publications:

Cisco Unified IP Phone 7900 Series

These publications are available at the following URL:

Cisco Unified Communications Manager Administration

Related publications are avaialbe at the following URL:

Cisco Unified Communications Manager Business Edition

Related publications are available at the following URL:

Cisco Unified IP Phone

The following publications are available at this URL:

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information about obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at this URL:

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at this URL:

Document Conventions

This document uses these conventions:


boldface font

Commands and keywords are in boldface.

italic font

Arguments for which you supply values are in italics.

[   ]

Elements in square brackets are optional.

{ x | y | z }

Alternative keywords are grouped in braces and separated by vertical bars.

[ x | y | z ]

Optional alternative keywords are grouped in brackets and separated by vertical bars.


A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.

screen font

Terminal sessions and information the system displays are in screen font.

boldface screen font

Information you must enter is in boldface screen font.

italic screen font

Arguments for which you supply values are in italic screen font.


The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.

<   >

Nonprinting characters, such as passwords are in angle brackets.

Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Warnings use this convention:


This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071