Cisco Unified IP Phone 7931G Phone Guide and Quick Reference for Cisco Unified CM 8.0 (SCCP and SIP)
An Overview of Your Phone
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An Overview of Your Phone

Table Of Contents

An Overview of Your Phone

Understanding Buttons and Hardware

Understanding Lines and Calls

Understanding Line and Call Icons

Understanding Phone Screen Features

Accessing the Application Menu

Accessing the Help System on Your Phone

Understanding Feature Availability

Understanding SIP vs. SCCP


An Overview of Your Phone


The Cisco Unified IP Phone 7931G is a full-feature telephone that provide voice communication over the same data network that your personal computer uses, which allows you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.

It is designed to meet the communication needs with moderate telephone traffic and specific call requirements. It provides you with dedicated hold, redial, and transfer keys to facilitate call handling and enhanced productivity features that extend your call-handling capabilities:

Access to network data, XML applications, and web-based services.

Online customizing of phone features and services from your Cisco Unified CM User Options web pages.

A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and Hardware

You can use the graphic below to identify buttons and hardware on your phone.

.

 
Item
Description
For more information, see...
1

Programmable

buttons

Depending on configuration, programmable buttons (or line keys) provide access to:

Phone lines and intercom lines (line buttons)

Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature)

Web-based services (for example, a Personal Address Book button)

Call features (for example, Privacy and Conference)

Local features (for example, Application menu, Headset, Settings)

Buttons illuminate to indicate status:

Green, steady—Active call or two-way intercom call

Green, flashing—Held call

Amber, steady—Privacy in use, one-way intercom call, DND, logged into Hunt Group, headset or other local feature enabled

Amber, flashing—Incoming call or reverting call

Red, steady—Remote line in use (shared line, BLF status, or active Mobile Connect call)

Red, flashing—Remote call on hold

Line keys are numbered 24 to 1 in descending order, alternating from left to right.

Understanding Phone Screen Features

Basic Call Handling, page 18

Speed Dialing, page 37

Using a Shared Line, page 41

Using BLF to Determine a Line State, page 43

Placing or Receiving Intercom Calls, page 34

Using Hold and Resume, page 23

2

Paper label

Allows you to identify each button with line or feature information.

Understanding Line and Call Icons

3

Softkey buttons

Each activates a softkey option (displayed on your phone screen).

Understanding Phone Screen Features

4

Hold button

Places calls on hold.

Using Hold and Resume, page 23

5

Transfer button

Connects a call to another number.

Transferring Calls, page 26

6

Redial button

Connects to the last dialed number.

Placing a Call—Basic Options, page 18

7

Keypad

Allows you to dial phone numbers, enter letters, and choose menu items.

Basic Call Handling, page 18

8

Mute button

Toggles the microphone on or off. When the microphone is muted, the button is lit.

Using Mute, page 24

9

Volume button

Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook).

Using a Handset, Headset, and Speakerphone, page 51

10

Speaker button

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

Using a Handset, Headset, and Speakerphone, page 51

11

Handset

Functions like a traditional handset.

Using a Handset, Headset, and Speakerphone, page 51

12

Handset indicator light

Indicates an incoming call or new voice message. Flashes for an incoming call and remains on when there is a message waiting.

Accessing Voice Messages, page 63

13

Phone screen

Displays information such as line/call status, phone number, and soft key tabs.

Understanding Phone Screen Features

14

Cisco Unified IP Phone model

Shows the Cisco Unified IP Phone model number.

 
15

4-way navigation pad and Select button (center)

Navigation button

Scroll up and down to see menus and highlight items

Scroll left to open the Details view and see directory numbers and features assigned to each line button (when on call screen)

Scroll right to close the Details view

Understanding Phone Screen Features

Select button—scroll to select a line using the Navigation button, then:

If the button is mapped to a directory number, and:

The line is idle, press to initiate a new call.

An on-hold call is on the line, press to resume the call.

An active call is on the line, the Select button has no effect.

If the button is mapped to a feature, press to access the feature.

Understanding Phone Screen Features


Understanding Lines and Calls

To avoid confusion about lines and calls, refer to these descriptions:

Lines—There are 24 programmable buttons (see Understanding Buttons and Hardware). Typically, your system administrator assigns some of these lines (up to 24) to be used as lines for making and receiving calls. Each corresponds to a directory number or intercom number that others can use to call you.

Some of your lines may share the same directory number, and others may have unique directory numbers. To see your phone lines, use the Navigation button to scroll through the list of programmable button display (see Understanding Phone Screen Features).

Buttons configured as lines display their assigned directory number and associated button number. For example, if you have directory number "3105" assigned to button 1, the line appears as 3105:01 on the phone screen. Each line also has an associated icon to help you identify its purpose (see Understanding Line and Call Icons).

Calls—Each line can support a single call. If multiple lines share a directory number, each line can still support one call each.

Understanding Line and Call Icons

Your phone displays icons to help you determine the line and call state and feature accessibility on each line.

Icon
Line or call state
Description
Call State

On-hook line

No call activity on this line.

Off-hook line

You are dialing a number or an outgoing call is ringing.

Connected call

You are connected to the other party.

Call Forwarding enabled

Call forwarding is enabled on this line.

Ringing call

A call is ringing on one of your lines, or a BLF- monitored line is ringing (BLF Pickup). See Using BLF to Determine a Line State, page 43.

Call on hold

You have put the call on hold. See Using Hold and Resume, page 23.

Remote call on hold

Another phone that shares your line has put a call on hold. See Using Hold and Resume, page 23.

Remote-in-use

Another phone that shares your line has a connected call. See Using a Shared Line, page 41.

Authenticated call

See Making and Receiving Secure Calls, page 44.

Encrypted call

See Making and Receiving Secure Calls, page 44.

Idle Intercom line

The intercom line is not in use. See Placing or Receiving Intercom Calls, page 34.

One-way intercom

The intercom line is sending or receiving one-way audio. See Placing or Receiving Intercom Calls, page 34.

Two-way intercom

The recipient pressed the intercom line to activate two-way audio with the caller. See Placing or Receiving Intercom Calls, page 34.

Feature Access

Application menu

The Application menu is assigned to this line key. See Accessing the Application Menu.

Settings menu

The Settings menu is assigned to this line key. See Changing Phone Settings, page 55.

Directories menu

The Directories menu is assigned to this line key. See Using Call Logs and Directories, page 57.

Messages menu

The Messages menu is assigned to this line key. See Accessing Voice Messages, page 63.

Services menu

The Services menu is assigned to this line key. See Setting Up Phone Services on the Web, page 70.

Headset button

You can use this option to use a headset with your phone. See Using a Handset, Headset, and Speakerphone, page 51.

Conference button

Conference is assigned to this line key. See Making Conference Calls, page 30.

Other Calling feature

A call feature is assigned to this line key. Refer to the text description next to this icon to verify the feature.

Mobility

Mobility access is assigned to this line key. See Managing Business Calls Using a Single Phone Number, page 48.

Feature enabled

A call feature assigned to this line key is enabled. Refer to the text description next to this icon to verify the feature.

Speed-dial or BLF speed-dial button

A speed-dial button is assigned to this line key. See Speed Dialing, page 37, Setting Up Phone Services on the Web, page 70, and Using BLF to Determine a Line State, page 43.


Tip

To help you remember the line key assignments, your system administrator may provide you with a preprinted paper label. If not, remove the blank one and make your own labels.

Understanding Phone Screen Features

This is what your phone screen may look like when idle. This view is called "Overview."

1

Date and time display

Displays the current date and time.

2

Primary phone line

Displays the phone number (directory number) for your primary phone line.

3

Programmable button indicators

Programmable buttons can serve as phone line buttons, intercom line buttons, speed-dial buttons, phone service buttons, call feature buttons, or local feature buttons.

Icons and text descriptions indicate how these buttons are configured. For an icon reference, see Understanding Line and Call Icons.

4

Softkey labels

Each displays a softkey function.

5

Status line

Displays audio mode icons, status information, and prompts.


This is what your phone screen may look like when connected to a call. This view is called "Details."

1

Overview

Displays line number and icon state for all lines.

2

Details View

Displays details about the assigned call and local features for the selected line key; in this example, information about the connected call displays, such as directory number, time connected, and call status display. Use the Navigation button to scroll and view details about other lines.

Call and local features display label names and icons in their Details view. See Understanding Line and Call Icons.


Accessing the Application Menu

If you want to...
Then...

Access the Application menu

Press > to display a list of Applications: Messages, Directory, Settings, Services, and Help. (Typically, the Application menu is assigned to button 24, located at the top of the left column.)

Scroll through a list or menu

Use the Navigation button.

Select a menu item

Use the Navigation button to scroll and highlight a menu item, then press or Select. You can also press the number on the keypad that corresponds to the number for the menu item.

Go back one level in a menu

Press Exit. (If you press Exit from the top-level of a menu, the menu will close.)

Close a menu (and return to the Applications menu)

Press Exit one or more times until the menu closes.

Exit the Applications
menu

Press or Exit.


Use the Applications menu to access local phone features.

Tip

Some Application menu items (Settings, Directories, Services, Messages) can also be assigned to their own button. Use the Navigation button to scroll through the Overview and see Understanding Line and Call Icons to identify these lines.

Accessing the Help System on Your Phone

Your phone provides a comprehensive online help system. To view the phone help, press > > Help. (Typically, the Application menu is assigned to button 24, located at the top of the left column.)

Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide may not be available to you or may work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.

You can access features using softkeys or pressing a line key. You can configure some of these features, but your system administrator controls most of them.

Here are some details about using softkeys and line buttons to access features.

Feature
Softkey
Line Button Label and Icon

CallBack

CallBack

CallBack

Call Forward

CFwdALL

Forward All

Call Park

Park

Park

Call PickUp

PickUp

PickUp

Conference

Confrn

Conference

Conference List

ConfList

Conference List

Do Not Disturb

DND

Do Not Disturb

End Call

EndCall

End Call

Group PickUp

GPickUp

Group PickUp

Hold

Hold

button

Hunt Group

HLog

Hunt Group

Malicious Call Identification

MCID

Malicious Call ID

Meet Me Conferencing

MeetMe

MeetMe

Mobility

Mobility

Mobility

New Call

New Call

New Call

Other PickUp

OPickUp

Other PickUp

Redial

Redial

button

Remove Last Conference Participant

RmLstC

Remove Last Participant

Transfer

Transfer

button

Video Support

VidMode

Video


Understanding SIP vs. SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.

Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator.