Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP)
Configuring Features, Templates, Services, and Users
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Configuring Features, Templates, Services, and Users

Table Of Contents

Configuring Features, Templates, Services, and Users

Telephony Features Available for the Phone

Configuring Corporate and Personal Directories

Configuring Corporate Directories

Configuring Personal Directory

Modifying Phone Button Templates

Modifying a Phone Button Template for Personal Address Book or Fast Dials

Configuring Softkey Templates

Setting Up Services

Adding Users to Cisco Unified Communications Manager

Managing the Cisco Unified CM User Options Web Pages

Giving Users Access to the Cisco Unified CM User Options Web Pages

Specifying Options that Appear on the Cisco Unified CM User Options Web Pages

Configuring Model-Specific Features

Setting Up a Typical Phone

Assigning the Same Directory Number to Multiple Lines

Supporting Barge and Directed Transfer

Supporting CTI Applications

Clarifying Feature Behavior to Users


Configuring Features, Templates, Services, and Users


After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use Cisco Unified Communications Manager Administration to configure telephony features, optionally modify phone templates, set up services, and assign users.

This chapter provides an overview of these configuration and setup procedures. Cisco Unified Communications Manager documentation provides detailed instructions for these procedures.

For suggestions about how to provide users with information about features, and what information to provide, see Appendix C, "Providing Information to Users Via a Website."

For information about setting up phones in non-English environments, see Appendix A, "Supporting International Users."

This chapter includes following topics:

Telephony Features Available for the Phone

Configuring Corporate and Personal Directories

Modifying Phone Button Templates

Configuring Softkey Templates

Setting Up Services

Adding Users to Cisco Unified Communications Manager

Managing the Cisco Unified CM User Options Web Pages

Configuring Model-Specific Features

Telephony Features Available for the Phone

After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. Table 5-1 includes a list of supported telephony features, many of which you configure using Cisco Unified Communications Manager Administration. The Configuration Reference column lists Cisco Unified Communications Manager documentation that contain configuration procedures and related information.

For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 7.0. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A-Z.


Note Cisco Unified Communications Manager Administration also provides several service parameters that you can use to configure various telephony functions. For more information about service parameters and the functions that they control, refer to Cisco Unified Communications Manager Administration Guide.


Table 5-1 Telephony Features for the Cisco Unified IP Phone 

Feature
Description
Configuration Reference

Abbreviated dialing

Allows users to speed dial a phone number by entering an assigned index code (1 - 99) on the phone keypad.

Users assign index codes from the Cisco Unified CM web pages.

For more information, refer to:

Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter.

Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter.

Add Select to Join

Creates a conference by joining together existing calls that are on a single phone line.

For more information, refer to the Cisco Unified IP Phone Guide, "Basic Call Handling" chapter, "Making Conference Calls" section.

Anonymous Call Block

(SIP phones only)

Allows a user to reject calls from anonymous callers.

Cisco Unified Communications Manager Administration Guide, "SIP Profile Configuration" chapter.

Audible Message Waiting Indicator

A stutter tone from the handset, headset, or speakerphone indicates that a user has one or more new voice messages on a line.

Note The stutter tone is line-specific. You hear in only when using the line with waiting messages.

For more information, refer to:

Cisco Unified Communications Manager Administration Guide, "Message Waiting Configuration" chapter.

Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter.

Auto Answer

Connects incoming calls automatically after a ring or two.

Auto Answer works with either the speakerphone or headset.

For more information, refer to Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.

Auto Dial

Allows the phone user to choose from matching numbers in the Placed Calls log while dialing. To place the call, the user can choose a number from the Auto Dial list or continue to enter digits manually.

 

Auto pickup

Allows a user to use one-touch, pickup functionality for call pickup features.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Barge (and cBarge)

Allows a user to join a non-private call on a shared phone line. Barge features include cBarge and Barge.

cBarge adds a user to a call and converts it into a conference, allowing the user and other parties to access conference features.

Barge adds a user to a call but does not convert the call into a conference.

The phones support Barge in two conference modes:

Built-in conference bridge at the target device (the phone that is being barged). This mode uses the Barge softkey.

Shared conference bridge. This mode uses the cBarge softkey.

Note This feature may not be available, depending on how you configure the phone. For more information, see the "Configuring Model-Specific Features" section.

For more information, refer to:

Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter.

Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

Cisco Unified Communications Manager Features and Services Guide, "Barge and Privacy" chapter.

Block external to external transfer

Prevents users from transferring an external call to another external number.

For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "External Call Transfer Restrictions" chapter.

Busy Lamp Field (BLF)

Allows a user to monitor the call state of a directory number associated with a speed-dial button, call log, or directory listing on the phone.

For more information, refer to Cisco Unified Communications Manager Feature and Services Guide, "Presence" chapter.

Busy Lamp Field (BLF) Pickup

Provides enhancements to BLF speed dial. Allows you to configure a Directory Number (DN) that a user can monitor for incoming calls. When the DN receives an incoming call, the system alerts the monitoring user, who can then pick up the call.

For more information, refer to Cisco Unified Communications Manager Feature and Services Guide, "Call Pickup" chapter.

Call display restrictions

Determines the information that will display for calling or connected lines, depending on the parties who are involved in the call.

For more information, refer to:

Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter.

Cisco Unified Communications Manager System Guide, "Understanding Route Plans" chapter.

Cisco Unified Communications Manager Features and Services Guide, "Call Display Restrictions" chapter.

Call forward

Allows users to redirect incoming calls to another number.Call forward options include Call Forward All, Call Forward Busy, Call Forward No Answer, and Call Forward No Coverage.

For more information, refer to:

Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.

Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

"Specifying Options that Appear on the Cisco Unified CM User Options Web Pages" section.

Call forward all loop breakout

Detects and prevents Call Forward All loops. When a Call Forward All loop is detected, the Call Forward All configuration is ignored and the call rings through

For more information, refer to the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

Call forward all loop prevention

Prevents a user from configuring a Call Forward All destination directly on the phone that creates a Call Forward All loop or that creates a Call Forward All chain with more hops than the existing Forward Maximum Hop Count service parameter allows.

For more information, refer to the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

Call forward configurable display

Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.

For more information, refer to:

Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.

Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

Call forward destination override

Allows you to override Call Forward All (CFA) in cases where the CFA target places a call to the CFA initiator. This allows the CFA target to reach the CFA initiator for important calls. The override works whether the CFA target phone number is internal or external.

Update the Configuration Reference: For more information, refer to Cisco Unified Communications Manager System Guide, "Understanding Directory Numbers" chapter.

Call park

Allows users to park (temporarily store) a call and then retrieve the call by using another phone in the Cisco Unified Communications Manager system.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Call Park" chapter.

Call pickup

Allows users to redirect a call that is ringing on another phone within their pickup group to their phone.

You can configure an audio and/or visual alert for the primary line on the phone. This alert notifies the users that a call is ringing in their pickup group.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Call recording

Allows a supervisor to record an active call. The user might hear an intermittent tone (beep tone) during a call when it is being recorded.

Note The intercom feature is disabled when a call is being monitored or recorded.

For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Monitoring and Recording" chapter.

Call waiting

Indicates (and allows users to answer) an incoming call that rings while on another call. Displays incoming call information on the phone screen.

For more information, refer to the Cisco Unified Communications System Guide, "Understanding Directory Numbers" chapter.

Caller ID

Displays caller identification such as a phone number, name, or other descriptive text on the phone screen.

For more information, refer to:

Cisco Unified Communications Manager Administration Guide, "Configuring Cisco Unified IP Phones" chapter.

Cisco Unified Communications Manager System Guide, "Understanding Route Plans" chapter.

Cisco Unified Communications Manager Features and Services Guide, "Call Display Restrictions" chapter.

Caller ID Blocking

Blocks a user's phone number or e-mail address.

For more information, refer to:

Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.

Cisco Unified Communications Manager System Guide, "Understanding Route Plans" chapter.

Cisco Unified Communications Manager Administration Guide, "SIP Profile Configuration" chapter.

Call Back

Provides users with an audio and visual alert on the phone when a busy or unavailable party becomes available.

For more information, refer to:

Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

Cisco Unified Communications Manager Features and Services Guide, "Cisco Call Back" chapter.

Client matter codes (CMC)

Enables a user to specify that a call relates to a specific client matter.

For more information, refer to:

Cisco Unified Communications Manager Administration Guide", Client Matter Codes" chapter.

Cisco Unified Communications Manager Features and Services Guide, "Client Matter Codes and Forced Authorization Codes" chapter.

Computer Telephony Integration (CTI) Applications

A computer telephony integration (CTI) route point can designate a virtual device to receive multiple, simultaneous calls for application-controlled redirection.

For more information, refer to the Cisco Unified Communications Manager Administration Guide, "CTI Route Point Configuration" chapter.

Conference

Allows a user to talk simultaneously with multiple parties by calling each participant individually. Conference features include Conference, cBarge, and Meet-Me.

Allows a non-controller in a standard (ad hoc) conference to add or remove participants; also allows any conference participant to join together two standard conferences on the same line.

For more information, refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" and "Conference Bridges" chapters.

The service parameter Advance Adhoc Conference (disabled by default in Cisco Unified Communications Manager Administration) allows you to enable these features.

Note It is recommended that you inform your about whether these features are activated.

Directed Call Park

Allows a user to transfer an active call to an available directed call park number that the user dials or speed dials.

A Call Park BLF button indicates whether a directed call park number is occupied and provides speed-dial access to the directed call park number.

Note If you implement Directed Call Park, avoid configuring the Park softkey. This prevents users from confusing the two Call Park features.

For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Call Park and Directed Call Park" chapter.

Directed call Pickup

Allows a user to answer a call that is ringing on a particular directory number.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Distinctive Ring

Users can customize how their phone indicates an incoming call and a new voice mail message.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Custom Phone Rings" chapter

Do Not Disturb (DND)

When DND is turned on, either no audible rings occur during the ringing-in state of a call, or no audible or visual notifications of any type occur.

You can configure the phone to have a softkey template with a DND softkey or a phone-button template with DND as one of the selected features.

The following DND-related parameters are configurable in Cisco Unified Communications Manager Administration:

Do Not Disturb—This checkbox allows you to enable DND on a per-phone basis. Choose Device > Phone > Phone Configuration.

DND Option—Choose "Call Reject" (to turn off all audible and visual notifications), or "Ringer Off" (to turn off only the ringer). DND Option appears on both the Common Phone Profile window and the Phone Configuration window (Phone Configuration window value takes precedence).

DND Incoming Call Alert—Choose the type of alert to play, if any, on a phone for incoming calls when DND is active. This parameter is located on both the Common Phone Profile window and the Phone Configuration window (Phone Configuration window value takes precedence).

BLF Status Depicts DND—Enables DND status to override busy/idle state.

Cisco Unified Communications Manager Features and Services Guide, "Do Not Disturb" chapter.

Extension Mobility Service

Allows users to temporarily apply a phone number and user profile settings to a shared Cisco Unified IP Phone by logging into the Extension Mobility service on that phone.

Extension Mobility can be useful if users work from a variety of locations within a company or if they share a workspace with coworkers.

For more information, refer to:

Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Communications Manager Extension Mobility" chapter.

Cisco Unified Communications Manager System Guide, "Cisco Unified Communications Manager Extension Mobility and Phone Login Features" chapter.

Fast Dial Service

Allows a user to enter a Fast Dial code to place a call. Fast Dial codes can be assigned to phone numbers or Personal Address Book entries. (See "Services" in this table.)

For more information, refer to:

Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Services Configuration" chapter.

Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone Services" chapter.

Forced authorization codes (FAC)

Controls the types of calls that certain users can place.

For more information, refer to:

Cisco Unified Communications Manager System Guide, "Forced Authorization Codes (FAC)" chapter.

Cisco Unified Communications Manager Features and Services Guide, "Client Matter Codes and Forced Authorization Codes" chapter.

Group call pickup

Allows a user to answer a call that is ringing on a directory number in another group.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Help System

Provides a comprehensive set of topics that appear on the phone screen.

Requires no configuration.

Hold/Resume

Allows the user to move a connected call between an active state and a held state.

Requires no configuration, unless you want to use music on hold; see "Music on hold" in this table for information.

Also see "Hold Reversion" in this table for related information

Hold Reversion

Limits the amount of time that a call can be on hold before reverting to the phone that put the call on hold and alerting the user.

Reverting calls are distinguished from incoming calls by a single ring (or beep, depending on the new call indicator setting for the line). This notification repeats at intervals if not resumed.

A call that triggers Hold Reversion also displays an animated icon in the call bubble and a brief message on the status line.

You can configure call focus priority to favor incoming or reverting calls.

For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Hold Reversion" chapter.

Hunt Group

Provides load sharing for calls to a main directory number. A hunt group contains a series of directory numbers that can answer the incoming calls. When the first directory number in the hunt group is busy, the system hunts in a predetermined sequence for the next available directory number in the group and directs the call to that phone.

For more information, refer to:

Cisco Unified Communications Manager Administration Guide, "Hunt Group Configuration" chapter.

Cisco Unified Communications Manager System Guide, "Understanding Route Plans" chapter.

Immediate Divert

Allows users to transfer incoming calls directly to the voice messaging system.

For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Immediate Divert" chapter.

Immediate Divert— Enhanced

Allows users to transfer incoming calls directly to their voice messaging system or to the voice messaging system of the original called party.

For more information, refer to:

Cisco Unified Communications Manager Features and Services Guide section of the Cisco Unified Communications Manager New and Changed Information Guide, "Immediate Divert" chapter.

Intercom

Allows users to place and receive intercom calls using programmable phone buttons. You can configure intercom line buttons to:

Directly dial a specific intercom extension.

Initiate an intercom call and then prompt the user to enter a valid intercom number.


Note If your user logs into the same phone on a daily basis using their Cisco Extension Mobility profile, assign the phone button template that contains intercom information to their profile, and assign the phone as the default intercom device for the intercom line.


Cisco Unified CallManager Feature and Services Guide, "Intercom chapter"

Cisco Unified CallManager Feature and Services Guide, "Cisco Extension Mobility" chapter"

Join Across Lines

(SCCP phones only)

Allows users to apply the Join feature to calls that are on multiple phone lines.

For more information:

See the "Configuring Softkey Templates" section

Refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

Log out of hunt group

Allows users to log out of a hunt group and to temporarily block calls from ringing their phones when they are not available to take calls. Logging out of hunt groups does not prevent non-hunt group calls from ringing their phone.

For more information:

See the "Configuring Softkey Templates" section.

Refer to Cisco Unified Communications Manager System Guide, "Understanding Route Plans" chapter.

Malicious call identification (MCID)

Allows users to notify the system administrator about suspicious calls that are received.

For more information refer to:

Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

Cisco Unified Communications Manager Features and Services Guide, "Malicious Call Identification" chapter.

Meet-Me conference

Allows a user to host a Meet-Me conference in which other participants call a predetermined number at a scheduled time.

For more information refer to Cisco Unified Communications Manager Administration Guide, "Meet-Me Number/Pattern Configuration" and "Conference Bridges" chapters.

Message waiting indicator

A light on the handset that indicates a user has one or more new voice messages.

For more information refer to:

Cisco Unified Communications Manager Administration Guide, "Message Waiting Configuration" chapter.

Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter.

Mobile Connect

Enables users to manage business calls using a single phone number and pick up in-progress calls on the desktop phone and a remote device such as a mobile phone. Users can restrict the group of callers according to phone number and time of day.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Mobile Connect and Mobile Voice Access" chapter.

Mobile Voice Access

Extends Mobile Connect capabilities by allowing users to access an interactive voice response (IVR) system to originate a call from a remote device such as a mobile phone.

For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Mobile Connect and Mobile Voice Access" chapter.

Multilevel Precedence and Preemption (MLPP)

Provides a method of prioritizing calls within your phone system. Use this feature when users work in an environment where they need to make and receive urgent or critical calls.

For more information refer to Cisco Unified Communications Manager Features and Services Guide, "Multilevel Precedence and Preemption" chapter.

Multiple Calls Per Line Appearance

Each line can support multiple calls. Only one call can be active at any time; other calls are automatically placed on hold.

Refer to Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.

Music on hold

Plays music while callers are on hold.

For more information refer to the Cisco Unified Communications Manager Features and Services Guide, "Music On Hold" chapter.

Mute

Mutes the microphone from the handset or headset.

Requires no configuration.

Onhook call transfer

Allows a user to press the Transfer button and then go onhook to complete a call transfer.

For more information refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

Onhook predialing

Allows a user to dial a number without going off hook. The user can then either pick up the handset or press the Dial softkey.

For more information, refer to the Cisco Unified IP Phone 7962G Phone Guide, "Basic Call Handling" chapter.

Other group pickup

Allows a user to answer a call ringing on a phone in another group that is associated with the user's group.

For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Private Line Automated Ringdown (PLAR)

(SIP phones only)

The Cisco Unified Communications Manager administrator can configure a phone number that the Cisco Unified IP Phone dials as soon as the handset goes off hook. This can be useful for phones that are designated for calling emergency or "hotline" numbers.

Refer to Cisco Unified Communications Manager System Guide, "SIP Dial Rules Configuration" chapter.

Privacy

Prevents users who share a line from adding themselves to a call and from viewing information on their phone screens about the other user's call.

Note This feature may not be available, depending on how you configure the phone. For more information, see the "Configuring Model-Specific Features" section.

For more information refer to:

Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter.

Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

Cisco Unified Communications Manager Features and Services Guide "Barge and Privacy" chapter.

Programmable line keys (PLK)

The administrator can assign features to line buttons. Softkeys normally control these features; for example, New Call, Call Back, End Call, and Forward All. When the administrator configures these features on the line buttons, they always remain visible, so users can have a "hard" New Call key.

For more information, refer to:

Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

Cisco Unified Communications Manager Administration Guide, "Phone Button Template Configuration" chapter

Cisco Unified Communications Manager Administration Guide, "Modifying Phone Button Templates"

Protected calling

Provides a secure (encrypted) connection between two phones. A security tone is played at the beginning of the call to indicate that both phones are protected. Some features, such as conference calling, shared lines, Extension Mobility, and Join Across Lines are not available when protected calling is configured. Protected calls are not authenticated.

For more information about security, see the "Overview of Supported Security Features" section on page 1-11.

For additional information, refer to Cisco Unified Communications Manager Security Guide.

Quality Reporting Tool (QRT)

Allows users to use the QRT softkey on a phone to submit information about problem phone calls. QRT can be configured for either of two user modes, depending upon the amount of user interaction desired with QRT.

Note This feature may not be available, depending on how you configure the phone. For more information, see the "Configuring Model-Specific Features" section.

For more information refer to:

Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

Cisco Unified Communications Manager Features and Services Guide, "Quality Report Tool" chapter.

Redial

Allows users to call the most recently dialed phone number by pressing the Redial button.

Requires no configuration.

Ring setting

Identifies ring type used for a line when a phone has another active call.

For more information refer to:

Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.

"Creating Custom Phone Rings" section on page 6-2.

Silent
Monitoring

Allows a supervisor to silently monitor an active call. The supervisor cannot be heard by either party on the call. The user might hear an intermittent tone (beep tone) during a call when it is being monitored.

Note The intercom feature is disabled when a call is being monitored or recorded.

For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Monitoring and Recording" chapter.

Services

Allows you to use the Cisco Unified IP Phone Services Configuration menu in Cisco Unified Communications Manager Administration to define and maintain the list of phone services to which users can subscribe.

For more information refer to:

Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter.

Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone Services" chapter.

Services URL button

Allows users to access services from a programmable button rather than by using the Services menu on a phone.

For more information refer to:

Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter.

Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone Services" chapter.

Shared line

Allows a user to have multiple phones that share the same phone number or allows a user to share a phone number with a coworker.

For more information refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

Speed-dialing

Dials a specified number that has been previously stored.

For more information refer to:

Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter.

Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

Time-of-Day Routing

Restricts access to specified telephony features by time period.

For more information refer to:

Cisco Unified Communications Manager Administration Guide, "Time Period Configuration" chapter.

Cisco Unified Communications Manager System Guide, "Time-of-Day Routing" chapter.

Transfer

Allows users to redirect connected calls from their phones to another number by pressing the Transfer button.

Requires no configuration.

Transfer

Allows users to redirect connected calls from their phones to another number.

Requires no configuration.

Video support

Enable video support on the phone.

For more information refer to:

Cisco Unified Communications Manager Administration Guide, "Conference Bridge Configuration" chapter.

Cisco Unified Communications Manager System Guide, "Understanding Video Telephony" chapter.

Cisco VT Advantage Administration Guide, "Overview of Cisco VT Advantage" chapter.

Voice messaging system

Enables callers to leave messages if calls are unanswered.

For more information refer to:

Cisco Unified Communications Manager Administration Guide, "Cisco Voice-Mail Port Configuration" chapter.

Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter.


Configuring Corporate and Personal Directories

The Directories button on the Cisco Unified IP Phone 7931G gives users access to several directories. By default, this button is line button 22 (the second-from-top line button on the left).

The directories can include:

Corporate Directory—Allows a user to look up phone numbers for co-workers.

To support this feature, you must configure corporate directories. See the "Configuring Corporate Directories" section for more information.

Personal Directory—Allows a user to store a set of personal numbers.

To support this feature, you must provide the user with software to configure the personal directory. See the "Configuring Personal Directory" section for more information.

Configuring Corporate Directories

Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager. Authentication establishes a user's right to access the system. Authorization identifies the telephony resources that a user is permitted to use, such as a specific telephone extension.

To install and set up these features, refer to the Cisco Unified Communications Manager Administration Guide, LDAP System Configuration, LDAP Directory Configuration, and LDAP Authentication Configuration chapters.

After the LDAP directory configuration completes, users can use the Corporate Directory service on their Cisco Unified IP Phone to look up users in the corporate directory.

Configuring Personal Directory

Personal Directory consists of the following features:

Personal Address Book (PAB)

Personal Fast Dials (Fast Dials)

Address Book Synchronization Tool (TABSynch)

Users can access Personal Directory features by these methods:

From a web browser—Users can access the PAB and Fast Dials features from the Cisco Unified CM web pages

From the Cisco Unified IP Phone—Users can choose Directories > Personal Directory to access the PAB and Fast Dials features from their phones

From a Microsoft Windows application—Users can use the TABSynch tool to synchronize their PABs with Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft Outlook Address Book (OAB) should begin by importing the data from the OAB into the Windows Address Book (WAB). TabSync can then be used to synchronize the WAB with Personal Directory.

To configure Personal Directory from a web browser, users must access their Cisco Unified CM User Options web pages. You must provide users with a URL and login information.

To synchronize with Microsoft Outlook, users must install the TABSynch utility, which is provided by you. To obtain the TABSynch software to distribute to users, choose Application > Plugins from Cisco Unified Communications Manager Administration, then locate and click Cisco IP Phone Address Book Synchronizer.

Modifying Phone Button Templates

Phone button templates let you assign speed dials and call-handling features to programmable line buttons. Call-handling features that can be assigned to buttons include call forward, hold, and conference.

Ideally, you modify templates before registering phones on the network. In this way, you can access customized phone button template options from Cisco Unified Communications Manager during registration.

To modify a phone button template, choose Device > Device Settings > Phone Button Template from Cisco Unified Communications Manager Administration. To assign a phone button template to a phone, use the Phone Button Template field in the Cisco Unified Communications Manager Administration Phone Configuration window. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information.

The default Cisco Unified IP Phone 7931G template that ships with the phone uses line buttons as follows:

Buttons 1 through 8—Phone lines

Buttons 9 through 12—Speed dial buttons

Buttons 13 through 16—BLF speed dial buttons

Buttons 17 through 20—Unassigned

Button 21—Accesses a voice messaging system

Button 22—Displays the Directories menu

Button 23—Activates an optional headset

Button 24—Displays the Application menu

To avoid confusion for users, do not assign a feature to a button and a softkey at the same time.

The following guidelines apply to programmable line buttons:

These buttons are assigned to programmable line buttons:

Headset

Application Menu

Directories

Messages

Settings

Services

You cannot assign Redial, Transfer, or Hold to programmable line buttons. These features have dedicated buttons and softkeys.

Modifying a Phone Button Template for Personal Address Book or Fast Dials

You can modify a phone button template to associate a service URL with a line button. Doing so enables users to have single-button access to the PAB and Fast Dials. Before you modify the phone button template, you must configure PAB or Fast Dials as an IP phone service.

To configure PAB or Fast Dial as an IP phone service (if it is not already a service), follow these steps:

Procedure


Step 1 Choose Device >Device Settings > Phone Services.

The Find and List IP Phone Services window displays.

Step 2 Click Add New. The IP phone services Configuration window displays.

Step 3 Enter the following settings:

Service Name and ASCII Service Name—Enter Personal Address Book.

Service Description—Enter an optional description of the service.

Service URL

For PAB, enter the following URL:

http://<Unified CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=pab

For Fast Dial, enter the following URL:

http://<Unified-CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=fd

Service Category—Select XML Service.

Service Type—Select Directories.

Enable—Select the check box.

Step 4 Click Save.

You can add, update, or delete service parameters as needed as described in "IP Phone Service Parameter" chapter in the Cisco Unified Communications Manager Administration Guide.


Note If you change the service URL, remove an IP phone service parameter, or change the name of a phone service parameter for a phone service to which users are subscribed, you must click Update Subscriptions to update all currently subscribed users with the changes, or users must resubscribe to the service to rebuild the correct URL.



To modify a phone button template for PAB or Fast Dial, follow these steps:

Procedure


Step 1 From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Button Template.

Step 2 Click Find.

Step 3 Select the phone model.

Step 4 Click Copy, enter a name for the new template, and then click Save.

The Phone Button Template Configuration window opens.

Step 5 Identify the button you would like to assign, and select Service URL from the Features drop-down list box associated with the line.

Step 6 Click Save to create a new phone button template using the service URL.

Step 7 Choose Device > Phone and open the Phone Configuration window for the phone.

Step 8 Select the new phone button template from the Phone Button Template drop-down list box.

Step 9 Click Save to store the change and then click Reset to implement the change.

The phone user can now access the User Options pages and associate the service with a button on the phone.

For additional information on IP phone services, see the Cisco Unified Communications Manager Administration Guide, "IP Phone Services Configuration" chapter. For additional information on configuring line buttons, see the Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter, "Configuring Speed-Dial Buttons" section.

Configuring Softkey Templates

Using Cisco Unified Communications Manager Administration, you can manage softkeys associated with applications that are supported by the Cisco Unified IP Phone 7931G. Cisco Unified Communications Manager supports two types of softkey templates: standard and nonstandard. Standard softkey templates include Standard Manager, Standard Shared Mode Manager, and Standard Assistant. An application that supports softkeys can have one or more standard softkey templates associated with it. You can modify a standard softkey template by making a copy of it, giving it a new name, and making updates to that copied softkey template. You can also modify a nonstandard softkey template.

To configure softkey templates, choose Device > Device Settings > Softkey Template from Cisco Unified Communications Manager Administration. To assign a softkey template to a phone, use the Softkey Template field in the Cisco Unified Communications Manager Administration Phone Configuration window. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information.

Setting Up Services

The Services menu on the Cisco Unified IP Phone gives users access to Cisco Unified IP Phone Services.

If the phone is registered with Cisco Unified Communications Manager, access this menu by pressing the Application Menu button, then choosing Services from the list of applications. By default, the Application Menu button is line button 24 (the top left line button).

You can also assign services to the programmable buttons on the phone (refer to Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 7.0 for more information). These services comprise XML applications that enable the display of interactive content with text and graphics on the phone. Examples of services include local movie times, stock quotes, and weather reports.

Before a user can access any service:

You must use Cisco Unified Communications Manager Administration to configure available services.

The user must subscribe to services using the Cisco Unified CM. This web-based application provides a graphical user interface (GUI) for limited, end-user configuration of IP Phone applications.

Before you set up services, gather the URLs for the sites you want to set up and verify that users can access those sites from your corporate IP telephony network.

To set up these services, choose Device > Device Settings > Phone Services from Cisco Unified Communications Manager Administration. Refer to Cisco Unified Communications Manager Administration Guide and to Cisco Unified Communications Manager System Guide for more information.

After you configure these services, verify that your users have access to the Cisco Unified Communications Manager IP Phone Options web-based application, from which they can select and subscribe to configured services. See the "How Users Subscribe to Services and Configure Phone Features" section on page C-3 for a summary of the information that you must provide to end users.

Adding Users to Cisco Unified Communications Manager

Adding users to Cisco Unified Communications Manager allows you to display and maintain information about users such as their directory information and passwords.


Note You can manage password rules for LDAP directory users by configuring password expiration and syntax in the directory server application that is integrated with Cisco Unified Communications Manager. For more information and a list of supported directory servers, refer to this manual: Installing and Configuring the Cisco Customer Directory Configuration Plugin.


Users added to Cisco Unified Communications Manager can perform these tasks:

Access the corporate directory and other customized directories from a Cisco Unified IP Phone

Create a personal directory

Set up speed dial and call forwarding numbers

Subscribe to services that are accessible from a Cisco Unified IP Phone

You can add users to Cisco Unified Communications Manager using either of these methods:

To add users individually, choose User Management > End User from Cisco Unified Communications Manager Administration.

Refer to Cisco Unified Communications Manager Administration Guide for more information about adding users. Refer to Cisco Unified Communications Manager System Guide for details about user information.

To add users in batches, use the Bulk Administration Tool. This method also enables you to set an identical default password for all users.

Refer to Cisco Unified Communications Manager Bulk Administration Guide for details.

Managing the Cisco Unified CM User Options Web Pages

From the Cisco Unified CM User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 7.0.

Giving Users Access to the Cisco Unified CM User Options Web Pages

Before a user can access the Cisco Unified CM User Options web pages, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group. To do so, choose User Management > User Group. You must also associate appropriate phones with the user. To perform these procedures, from Cisco Unified Communications Manager Administration, choose User Management > End User.

For additional information, refer to Cisco Unified Communications Manager Administration Guide, "End User Configuration" section.

Specifying Options that Appear on the Cisco Unified CM User Options Web Pages

Most options that are on the User Options web pages appear by default. However, the following options must be set by the system administrator by using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration:

Show Ring Settings

Show Line Text Label Settings

Show Call Forwarding


Note The settings apply to all User Options web pages at your site.


To specify the options that appear on the User Options web pages, follow these steps:

Procedure


Step 1 From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters.

The Enterprise Parameters Configuration window displays.

Step 2 In the CCMUser Parameters area, specify whether a parameter appears on the User Options web pages by choosing one of these values from the Parameter Value drop-down list box for the parameter:

True—Option displays on the User Options web pages (default).

False—Option does not display on the User Options web pages.

Show All Settings—All call forward settings display on the User Options web pages (default).

Hide All Settings—No call forward settings display on the User Options web pages.

Show Only Call Forward All—Only call forward all calls displays on the User Options web pages.


Configuring Model-Specific Features

The Cisco Unified IP Phone 7931G supports unique call handling features that are ideal for certain situations, such as in a retail environment. To configure these features, you must understand these specific phone characteristics:

Support for one call per line

Assignment of the same directory number to multiple lines

Availability of some call and design features that are specific to this phone model

Setting Up a Typical Phone

Because the Cisco Unified IP Phone 7931G does not support multiple calls per line, you must configure the Directory Number settings appropriately for each line using Cisco Unified Communications Manager Administration:

Maximum Number of Calls—set to 1

Busy Trigger—set to 1

For information about configuring directory numbers, refer to the "Directory Number Configuration" chapter Cisco Unified Communications Manager Administration Guide.

Some call features (conference and transfer) must be able to initiate a new call state to create a conference or complete a transfer. Because the Cisco Unified IP Phone 7931G does not support multiple calls per line, you must configure a model-specific phone setting in the Phone Configuration window in Cisco Unified Communications Manager Administration. Select the Outbound Call Rollover behavior from these options:

No Rollover—Conference and transfer do not work in this mode. If a user attempts to use either of these features, the phone status displays as "Error Pass Limit." Choose this mode only if you need to support CTI applications (see the "Supporting CTI Applications" section).

Rollover Within Same DN—Conferences and call transfers are completed using the same directory number (on different lines and in different partitions). For example, consider a phone that has directory number 1506 assigned to both Line 6 and 7. The user has an active call on Line 6 and decides to transfer the call. When the user presses the Transfer button, the call on Line 6 is placed on hold and a new call initiates on Line 7 to complete the transfer.

Rollover Across Different DNs—Conferences and call transfers are completed using a different directory number and line than the original call. For example, consider a phone that has directory number 1507 assigned to Line 8 and 1508 assigned to Line 9. The user has an active call on Line 8 and decides to transfer the call. When the user presses the Transfer button, the call on Line 8 is placed on hold, and a new call initiates on Line 9 to complete the transfer.

For related configuration information, refer to the "Cisco Unified IP Phone Configuration" chapter Cisco Unified Communications Manager Administration Guide.

Assigning the Same Directory Number to Multiple Lines

Although the Cisco Unified IP Phone 7931G does not support multiple calls per line, you can assign the same directory number to multiple lines. To do so, you must create multiple partitions (at least as many as the number of lines to share the directory number) and then add the directory number to each partition.

To users, this configuration appears as if they have the same directory number configured on multiple lines. However, Cisco Unified Communications Manager considers each directory number to be unique because they are in different partitions.


Note These directory numbers must reside in different partitions and therefore do not truly behave like the same directory number.


For information about configuring partitions, refer to the "Partition Configuration" chapter Cisco Unified Communications Manager Administration Guide.

Supporting Barge and Directed Transfer

Some users might not realize that having the same directory number on different lines is not the same as having multiple calls per line. You should explain that the phone is configured differently and does not provide the same feature set.

For example, these call features can be achieved on a single line that supports multiple calls:

Barge and cBarge (Shared lines feature)

Directed Transfer (Transfer feature)

Because the Cisco Unified IP Phone 7931G does not support multiple calls on a single line, users cannot use these features on the Cisco Unified IP Phone 7931G, and the end-user documentation does not include information about them. In some cases, the softkeys for these features might appear on the phone display even if they are not functional. If a user attempts to use the feature, the phone status displays as "Error Pass Limit."

However, if you require these features, you can set the phone to an atypical configuration to support them (see the "Supporting CTI Applications" section).

Supporting CTI Applications

The Cisco Unified IP Phone 7931G does not typically allow for multiple calls per line. However, some CTI applications, including WebDialer and QRT, require multiple calls per line. If your organization requires these or other CTI applications, you should set the Maximum Number of Calls setting to 2 (rather than the recommended 1). You should also set the Outbound Call Rollover to No Rollover. Making this change also enables users to use the Barge, cBarge, and Directed Transfer features on that line.

The call is not a fully functional second call. Its use is restricted to the CTI applications, Barge, cBarge, and Directed Transfer. Users cannot use the line to make or receive calls.

Clarifying Feature Behavior to Users

In some cases, you might need to clarify availability or use of the following features, especially if any users have used other Cisco Unified IP Phones:

Line keys and display—The Cisco Unified IP Phone 7931G has 24 line keys and a small phone display screen. As a result, users do not see the directory number, line text, icon, and line key immediately next to each other. Instead, users scroll through the Overview display to view line status. On this phone, each text description also includes a Line number (1-24) to allow users to match it to the physical line key.

Call feature buttons—In addition to the standard softkeys for redial, transfer, and hold, the Cisco Unified IP Phone 7931G also has physical buttons for these features. These buttons function the same as the softkeys on other Cisco Unified IP Phones.

Local feature buttons—Some Cisco Unified IP Phones have physical buttons for Messages, Directories, Services, Settings, Help, and headset. The Cisco Unified IP Phone 7931G does not have these buttons. Instead, users access these local features using one of the configurable line keys. You can modify these assignments, but by default, these include:

Line key 24—Application menu (to access features except headset)

Line key 23—Headset

Line key 22—Directories

Line key 21—Messages

Call features—When configuring the partitions and calling search spaces to support the Cisco Unified IP Phone 7931G, consider which call features are most critical. The configuration affects the behavior of many call features, including call forwarding and incoming call handling.

For related configuration information, refer to the "Calling Search Space Configuration" and the "Partition Configuration" sections in Cisco Unified Communications Manager Administration Guide.