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Cisco Unified IP Phone 7900 Series

Cisco Unified Wireless IP Phone 7921G, 7925G, 7925G-EX, and 7926G Release Notes for Firmware Release 1.4(3)SR1

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Cisco Unified Wireless IP Phone 7921G, 7925G, 7925G-EX, and 7926G Release Notes for Firmware Release 1.4(3)SR1

Contents

Cisco Unified Wireless IP Phone 7921G, 7925G, 7925G-EX, and 7926G Release Notes for Firmware Release 1.4(3)SR1

These release notes provide the following information. You might need to notify your users about some of the information provided in this document.

Introduction

Use these release notes with the Cisco Unified Wireless IP Phone 7921G, 7925G, 7925G-EX, and 7926G.

The following table describes the individual phone requirements.

Phone

Cisco Unified Communications Manager Release

Cisco Unified Communications Manager Express Release

Cisco Unified Wireless IP Phone 7921G

5.1 and later

4.1 and later

Cisco Unified Wireless IP Phone 7925G and 7925G-EX

5.1 and later

4.3 and later

Cisco Unified Wireless IP Phone 7926G

7.1(5) and later

8.6 and later

Related documentation

Use the following sections to obtain related information.

Cisco Unified IP Phone 7900 Series documentation

See the publications that are specific to your language, phone model, and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​en/​US/​products/​hw/​phones/​ps379/​tsd_​products_​support_​series_​home.html

Cisco Unified Communications Manager documentation

See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​en/​US/​products/​sw/​voicesw/​ps556/​tsd_​products_​support_​series_​home.html

Cisco Business Edition 5000 documentation

See the Cisco Business Edition 5000 Documentation Guide and other publications that are specific to your Cisco Business Edition 5000 release. Navigate from the following URL:

http:/​/​www.cisco.com/​en/​US/​products/​ps7273/​tsd_​products_​support_​series_​home.html

Cisco Unified Communications Manager Express documentation

See the publications that are specific to your language, phone model and Cisco Unified Communications Manager Express release. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​en/​US/​products/​sw/​voicesw/​ps4625/​index.html

Cisco Unified Wireless IP Phone 792xG Deployment Guides

To see the Cisco Unified Wireless IP Phone 792xG Deployment Guides, navigate from the following URL:

http:/​/​www.cisco.com/​en/​US/​products/​hw/​phones/​ps379/​products_​implementation_​design_​guides_​list.html

New and Changed Information

The following sections describe the features that are new or have changed for this release.

Cisco Unified Wireless IP Phone 7921G, 7925G, 7925G-EX, and 7926G Release 1.4(3)SR1 Support

The following table lists the phone hardware revisions that require this release.

Phone

Revision

Cisco Unified Wireless IP Phone 7921G

4.5 and 4.6

Cisco Unified Wireless IP Phone 7925G

3.0

Cisco Unified Wireless IP Phone 7925G-EX

3.0

Cisco Unified Wireless IP Phone 7926G

4.0

These hardware revisions cannot be downgraded to a firmware release lower than 1.4(3)SR1. Firmware Release 1.4(3)SR1 and later is required for Cisco Unified Wireless IP Phone 7921G hardware revision 4.5 and 4.6, Cisco Unified Wireless IP Phone 7925G and Cisco Unified Wireless IP Phone 7925G-EX hardware revision 3.0, and Cisco Unified Wireless IP Phone 7926G hardware revision 4.0.

Installation notes

Use the following sections to install the firmware.

Install Firmware Release 1.4(3)SR1 on Cisco Unified Communications Manager

Before You Begin

To make the Cisco Unified Wireless IP Phone 7921G, 7925G, 7925G-EX, and 7926G available in the Cisco Unified Communications Manager system, you might need to upgrade your system with the latest DevPack patch for your release of Cisco Unified Communications Manager.

Check the readme file that is posted with the Firmware Version 1.4(3)SR1 for more information:

  • For Cisco Unified Wireless IP Phone 7921G, the readme file is cmterm-7921-sccp.1-4-3SR1-2-Readme.html.
  • For Cisco Unified Wireless IP Phone 7925 and 7925G-EX, the readme file is cmterm-7925-sccp.1-4-3SR1-2-Readme.html.
  • For Cisco Unified Wireless IP Phone 7926G, the readme file is cmterm-7926-sccp.1-4-3SR1-2-Readme.html.

Before using the Cisco Unified Wireless IP Phone 7921G, 7925G, 7925G-EX, and 7926G with Cisco Unified Communications Manager, you must install the firmware on all Cisco Unified Communications Manager servers in the cluster.


Note


  • The Cisco Unified Wireless IP Phone 7921G is supported with Cisco Unified Communications Manager Release 5.1 and later.
  • The Cisco Unified Wireless IP Phone 7925G and 7925G-EX are supported with Cisco Unified Communications Manager Release 5.1 and later.
  • The Cisco Unified Wireless IP Phone 7926G is supported with Cisco Unified Communications Manager Release 7.1(5) and later.

Procedure
    Step 1   To access the firmware files, go to this URL:

    http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=278875240&i=rp

    Step 2   Log in to the Tools and Resources Download page.
    Step 3   Choose the IP Telephony folder.
    Step 4   Choose Unified Communications Endpoints > Cisco Unified IP Phones 7900 Series.
    Step 5   Choose Cisco Unified Wireless IP Phone 7921G, Cisco Unified Wireless IP Phone 7925G, or Cisco Unified Wireless IP Phone 7926G.
    Step 6   Choose Skinny Client Control Protocol (SCCP) Software.
    Step 7   Choose 1.4(3)SR1 under the Latest Releases folder
    Step 8   Click Download or Add to cart and follow the prompts.

    The files to download are:

    • Cisco Unified Wireless IP Phone 7921G: cmterm-7921-sccp.1-4-3SR1-2.cop.sgn
    • Cisco Unified Wireless IP Phone 7925G and 7925G-EX: cmterm-7925-sccp.1-4-3SR1-2.cop.sgn
    • Cisco Unified Wireless IP Phone 7926G: cmterm-7926-sccp.1-4-3SR1-2.cop.sgn
    Step 9   To view the readme file, use the Add to cart download method.
    • Cisco Unified Wireless IP Phone 7921G: cmterm-7921-sccp.1-4-3SR1-2-Readme.html
    • Cisco Unified Wireless IP Phone 7925G and 7925G-EX: cmterm-7925-sccp.1-4-3SR1-2-Readme.html
    • Cisco Unified Wireless IP Phone 7926G: cmterm-7926-sccp.1-4-3SR1-2-Readme.html
    Step 10   Follow the instructions in the readme file to install the firmware.

    Install Firmware Release 1.4(3)SR1 on Cisco Unified Communications Manager Express

    You must download the Cisco Unified Wireless IP Phone 7921G, 7925G, 7925G-EX, and 7926G version 1.4(3)SR1 firmware image file from the software download center.


    Note


    • The Cisco Unified Wireless IP Phone 7921G is supported with Cisco Unified Communications Manager Express Release 4.1 and later.
    • The Cisco Unified Wireless IP Phone 7925G and 7925G-EX are supported with Cisco Unified Communications Manager Express Release 4.3 and later.
    • The Cisco Unified Wireless IP Phone 7926G is supported with Cisco Unified Communications Manager Express Release 8.6 and later.

    For more information about this procedure, refer to the "Installing and Upgrading Cisco Unified CME Software" chapter in the Cisco Unified Communications Manager Express System Administrator Guide at this URL:

    http:/​/​www.cisco.com/​en/​US/​products/​sw/​voicesw/​ps4625/​products_​installation_​and_​configuration_​guides_​list.html

    To install the firmware, follow these steps:

    Procedure
      Step 1   To access the firmware files, go to this URL:

      http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=278875240&i=rp

      Step 2   Log in to the Tools and Resources Download page.
      Step 3   Choose the IP Telephony folder.
      Step 4   Choose Unified Communications Endpoints > Cisco Unified IP Phones 7900 Series.
      Step 5   Choose Cisco Unified IP Phone 7921G, Cisco Unified IP Phone 7925G, or Cisco Unified IP Phone 7926G.
      Step 6   Choose Skinny Client Control Protocol (SCCP) Software.
      Step 7   Choose 1.4(3)SR1 in the Latest Releases folder.
      Step 8   Click Download or Add to cart and follow the prompts.

      The files to download are:

      • Cisco Unified Wireless IP Phone 7921G: cmterm-7921-sccp.1-4-3SR1-2.zip
      • Cisco Unified Wireless IP Phone 7925G and 7925G-EX: cmterm-7925-sccp.1-4-3SR1-2.zip
      • Cisco Unified Wireless IP Phone 7926G: cmterm-7926-sccp.1-4-3SR1-2.zip
      Step 9   Extract the files from the TAR image, manually copy them to the Cisco Unified Communications Manager Express TFTP server (router flash), and enable them for TFTP.

      Install Bulk Deployment Utility

      To install the Bulk Deployment utility, follow these steps:

      Procedure
        Step 1   To access the file, go to this URL:

        http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=278875240&i=rp

        Step 2   Log in to the Tools and Resources Download page.
        Step 3   Choose the IP Telephony folder.
        Step 4   Choose Unified Communications Endpoints > Cisco Unified IP Phones 7900 Series.
        Step 5   Choose Cisco Unified IP Phone 7921G, Cisco Unified IP Phone 7925G, or Cisco Unified IP Phone 7926G.
        Step 6   Choose IP Phone Tools and Utilities > BDU Files.
        Step 7   Download the Bulk Deployment Utility file to the desired location.
        Step 8   To view the readme file, use the Add to cart download method.
        Step 9   Double-click on the file to launch the install wizard.
        Step 10   At the Welcome screen, click Next.
        Step 11   Click Next to accept the default destination folder as the installation path.
        Step 12   Click Install to start the installation.
        Step 13   Click Finish when the installation is complete.

        Install Cisco Unified Wireless IP Phone 792xG Configuration Utility using Wavelink Avalanche Server Console

        To install the Cisco Wireless IP Phone 792xG Configuration utility, follow these steps:

        Procedure
          Step 1   To access the file, go to this URL:

          http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=278875240&i=rp

          Step 2   Log in to the Tools and Resources Download page.
          Step 3   Choose the IP Telephony folder.
          Step 4   Choose Unified Communications Endpoints > Cisco Unified IP Phones 7900 Series.
          Step 5   Choose Cisco Unified IP Phone 7921G, Cisco Unified IP Phone 7925G, or Cisco Unified IP Phone 7926G.
          Step 6   Choose IP Phone Tools and Utilities > CU Files.
          Step 7   Download the Cisco Unified Wireless IP Phone 792xG Configuration Utility for Wavelink Avalanche file to a host that is accessible to the Avalanche Console.
          Step 8   To view the Readme file, use the Add to cart download method.
          Step 9   Launch the Avalanche Console and connect to an Avalanche agent.
          Step 10   Select Software Management > Installing Software Package from the menu.
          Step 11   Enter the path for the Cisco Unified Wireless IP Phone 792xG Configuration Utility for Wavelink Avalanche file.
          Step 12   Click New, and enter the Cisco Unified Wireless IP Phone 792xG Configuration Utility for Wavelink Avalanche file name.
          Step 13   Follow the prompts to complete the installation.

          Important notes

          This section provides general information about using and supporting the Cisco Unified Wireless IP Phone 7921G, 7925G, 7925G-EX, and 7926G in your system.

          Health-care environment use

          This product is not a medical device and uses an unlicensed frequency band that is susceptible to interference from other devices or equipment.

          Debug level impact to voice quality

          Voice quality can be impaired when you set system log trace files for higher debug levels. Set only the modules that are required when capturing trace files for a phone.

          USB Connection Disabled After Powering Phone Off and On

          If you power off the Cisco Unified Wireless IP Phone 7921G, 7925G, 7925G-EX, and 7926G with the USB cable connected and then power it on again, the USB connection might fail.

          To enable the USB connection, unplug the USB cable from the phone and then plug it back in.

          Game MIDlet Impact to Voice Quality

          If you are running a Java MIDlet game application in the background during an active call, voice quality may be affected.

          Upgrade from Releases Prior to 1.4(3)

          If your Cisco Unified Wireless IP Phones are currently running a release prior to 1.4(3), then you must use the Trivial File Transport Protocol (TFTP) method to upgrade to release 1.4(3) or later. Once upgraded to release 1.4(3) or later, you can then upgrade to later versions using the phone's webpage either via USB or WLAN.

          Caveats

          The following sections describe the Cisco Software Bug Toolkit and the open and resolved caveats.

          Access Cisco Software Bug Toolkit

          Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

          • All severity level 1 or 2 bugs
          • Significant severity level 3 bugs

          You can search for problems by using the Cisco Software Bug Toolkit.

          To use the Software Bug Toolkit, follow these steps.

          Before You Begin

          To access Bug Toolkit, you need the following items:

          • Internet connection
          • Web browser
          • Cisco.com user ID and password
          Procedure
            Step 1   To access the Bug Toolkit, go to:

            http:/​/​tools.cisco.com/​Support/​BugToolKit/​action.do?hdnAction=searchBugs

            Step 2   Log in with your Cisco.com user ID and password.
            Step 3   To look for information about a specific problem, enter the bug ID number in the Search for Bug ID field, then click Go.

            Open Caveats

            The following table lists severity 1, 2, and 3 defects that are open for the Cisco Unified IP Phones that use Firmware Release 1.4(3)SR1.

            For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.

            Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in Access Cisco Software Bug Toolkit.

            Table 1 Open Caveats for Firmware Release 1.4(3)SR1

            Identifier

            Headline

            CSCtt38270

            7925 sometimes takes 1+ second to respond to WPA M1 key message

            CSCub51804

            Intermittent hanging of splash screen

            CSCub55137

            CP7925 sometime don't use source port defined in "OpenReceiveChannelAck"

            Resolved Caveats

            The following table lists severity 1, 2, and 3 defects that are resolved for the Cisco Unified IP Phones that use Firmware Release 1.4(3)SR1.

            For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.

            Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in Access Cisco Software Bug Toolkit.

            Table 2 Resolved Caveats for Firmware Release 1.4(3)SR1

            Identifier

            Headline

            CSCtz10876

            Speakerphone left on after running Java MIDlet on 7925/7926 phone

            CSCtz35941

            Midlet: HttpConnection request blocks UI input

            CSCtz48689

            792x phone fails to send M2 key for WPA-PSK with Aruba APs

            CSCtz79005

            Lower case y,p,g,q cutoff in text

            CSCtz79017

            Characters in text box are chopped off

            CSCtz79731

            Alerting call bubble could not display up to 30 characters

            CSCtz90116

            792x phone advertises iLBC codec twice in its capability message

            CSCua56493

            J2ME app gets null IP due to too many open files error

            Documentation, service requests, and additional information

            For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

            http:/​/​www.cisco.com/​en/​US/​docs/​general/​whatsnew/​whatsnew.html

            Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.