Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide
Calling Features
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Calling Features

Contents

Calling Features

You can perform call-handling tasks using a range of features and services. Feature availability can vary; contact your system administrator for more information.

Basic Call Options

The following sections describe some easy ways to place a call on your wireless IP phone.


Note


Your system administrator can configure your phone to alert you (by beeping) when it is out of range of the wireless network. You can only use your phone if it is within range of the wireless network. For more information, contact your system administrator.


Tips

  • When you start to dial a number, your phone tries to anticipate the number you are dialing by displaying matching numbers from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, scroll to the number and press .
  • If you make a mistake while dialing, press << to erase digits.
  • To redial the last number, press two times.
  • Your phone might be set up for international call logging, which is indicated by a plus (+) symbol on the call logs, redial, or call directory entries. Contact your system administrator for more information.
  • If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information.
  • If you press any digits while on an active call, the digits display on the screen for 2 seconds. The digits display again if you press additional digits.
  • If you hear a beep tone from your phone, you might be out of range of the wireless network. Move to a location where you can see a strong signal icon on the phone if you wish to use your phone.
  • For information on using your Bluetooth wireless headset to redial a number, see the documentation from your headset manufacturer.

Place Call with Handset

Procedure
    Step 1   Dial the phone number.
    Step 2   Press to place your call.

    Note that you do not hear dial tone.


    Related Information

    Place Call Using Speaker Mode

    Procedure
      Step 1   Press and hold to activate the speaker.
      Step 2   Dial the phone number.
      Step 3   Press to place your call.
      Step 4   Press and hold again to turn off speaker mode.

      Redial Number

      Procedure
      Press twice or choose Options > Redial.

      Place Call with Existing Active Call (Same Line)

      Procedure
        Step 1   Choose Hold.
        Step 2   Choose Options > NewCall.

        You hear dial tone.

        Step 3   Dial, redial, or speed dial a number.

        Related Information

        Dial Call from Phone Book

        Procedure
          Step 1   Choose .
          Step 2   Choose Phone Book or Ph Book (if available).
          Step 3   Highlight a contact name, and then perform one of the following actions:
          • Scroll left or right until you see the icon for the phone number:
          • Choose Options > Details, highlight a phone number.
          Step 4   Press or Options > Dial.

          Related Information

          Dial Call Log Entry

          Procedure
            Step 1   Press .
            Step 2   Choose Missed Calls, Received Calls, or Placed Calls.
            Step 3   Press the number key for the listing or scroll to a listing and press .

            Related Information

            Dial International Number

            Procedure
              Step 1   Press and hold .

              The plus (+) symbol appears.

              Step 2   Enter the phone number, including the country code, after the + symbol.
              Step 3   Press or Options > Dial.

              Advanced Call Options

              You can place calls using special features and services that might be available on your phone. Contact your system administrator for more information about these additional options.

              Tips

              You can see if a line associated with a speed-dial, call record, or directory listing is busy before placing a call to that line. Look for line status indicators, as described in Line State (BLF).

              Place Speed Dial to Contact Number

              Procedure
              Perform one of the following actions:
              • Press and hold a speed-dial hot key for about 2 seconds.
                Note   

                If dialing a two-digit number, enter the first digit, then press and hold the second digit for about 2 seconds.

              • Choose (Directory) > Speed Dials, highlight a speed dial, and press .

              Related Information

              Dial Configured Speed-Dial Number

              Use this procedure to dial a Line View speed-dial number, as set up on the web.

              Procedure
                Step 1   Press .
                Step 2   Scroll to a speed dial .
                Step 3   Press or to make the call.

                Related Information

                Place Call with Existing Active Call (Different Line)

                Procedure
                  Step 1   Press Hold.
                  Step 2   Press .
                  Step 3   Scroll to another line and press .
                  Step 4   Dial a number.
                  Step 5   Press to make the call.

                  Related Information

                  Place Call on Secondary Line

                  Procedure
                    Step 1   Press and scroll to another line.
                    Step 2   Dial a number.
                    Step 3   Press to make the call.

                    Related Information

                    Dial from Corporate Directory

                    Procedure
                      Step 1   Choose > Directory Services > Corporate Directory (name can vary).
                      Step 2   Use your keypad to enter a name.
                      Step 3   Press Options > Submit.
                      Step 4   Press the number key for the listing or scroll to a listing.
                      Step 5   Press Dial or .

                      Related Information

                      CallBack

                      Use CallBack to receive notification when a busy or ringing extension is available. For more information, contact your system administrator.

                      Procedure
                        Step 1   Choose Options > CallBack while listening to the busy tone or ring sound.
                        Step 2   Hang up the phone. Your phone alerts you when the line is free.
                        Step 3   Press Dial to place the call when the line is available.

                        Make Priority (Precedence) Call

                        Your phone may be set up for the Multilevel Precedence and Preemption (MLPP) feature. MLPP enables you to give important calls a higher priority.

                        To place an MLPP call:

                        Procedure
                          Step 1   Enter the MLPP access number.
                          Step 2   Press .
                          Step 3   Dial the phone number.
                          Step 4   Press .

                          Related References

                          Dial Personal Address Book (PAB) Entry

                          Procedure
                            Step 1   Choose > Personal Directory to log in.
                            Step 2   Choose Personal Address Book and search for a listing.
                            Step 3   Press Options > Submit.
                            Step 4   Scroll to a listing and press .

                            Related Information

                            Place CMC or FAC Call

                            Your system administrator may set up your phone so that you need to enter a Client Matter Code (CMC) or a Forced Authorization Code (FAC) when making a call. The CMC identifies the client you are calling, while the FAC ensures that you are permitted to make the call.

                            For more information, contact your system administrator.

                            Procedure
                              Step 1   Dial a number.
                              Step 2   Press .
                              Step 3   After the tone, enter a CMC or an FAC.

                              Place Extension Mobility Profile Call

                              Procedure
                                Step 1   Choose > EM Service (name can vary).
                                Step 2   Enter your login information.

                                Related Information

                                Place Push to Talk Call

                                Procedure
                                  Step 1   Choose > Push to Talk Service (name can vary).
                                  Step 2   Use or Talk to transmit.
                                  Step 3   Press or Stop to end.

                                  Related Information

                                  Place Fast-Dial Call

                                  Before you can use Fast Dial, your system administrator must configure this feature. Contact your system administrator for more information.

                                  Procedure
                                    Step 1   Choose > Fast Dial Service (name can vary).
                                    Step 2   Scroll to or press the index number to find the entry.
                                    Step 3   Press .

                                    Related Information

                                    Call Answering

                                    You can answer a call by using several options, if they are available on your phone.

                                    Tips

                                    • To use any button to answer a call, see Keypad Settings.
                                    • You can answer an incoming call even when the keypad is locked.
                                    • If you were using an application or service before you answered an incoming call, your application or service resumes after you end the call.
                                    • To switch from connected call to answer a ringing call (using the Bluetooth wireless headset), see the instructions from your Bluetooth wireless headset documentation.
                                    • To send a call directly to voicemail (using the Bluetooth wireless headset), use the Call Reject feature on your Bluetooth wireless headset (exact feature name may vary). For more information, see your Bluetooth wireless headset documentation. If your system administrator has not configured iDivert for your phone, the phone ignores the call reject request.

                                    Answer Call

                                    Procedure
                                    Press .

                                    Related Information

                                    Silence Incoming Call Ring

                                    You can stop an incoming call from ringing, and force it to forward to another phone number. The phone number that receives the call is the number set up as your no answer target number. This number can be your voicemail number or to another user's phone.

                                    Procedure
                                    Press or .

                                    The call continues silently, and then is forwarded to the no answer target number.


                                    Switch from Connected Call to Answer Ringing Call (Using Handset)

                                    Procedure
                                    Press or to answer the new call and automatically put the first call on hold.

                                    Related Information

                                    Answer Using Call Waiting

                                    Procedure
                                    Press Answer.

                                    Send Call Directly to Voicemail (Using Handset)

                                    Procedure
                                    Press iDivert.

                                    Related Information

                                    Answer Priority Call Using Handset

                                    Procedure
                                      Step 1   Disconnect the current call.
                                      Step 2   Press Answer or .

                                      Related References

                                      Answer Priority Call Using Bluetooth Wireless Headset

                                      Procedure
                                        Step 1   Disconnect the current call.
                                        Step 2   Answer the ringing call. For more information, see your Bluetooth wireless headset documentation.

                                        Related References

                                        AutoAnswer Calls

                                        Ask your system administrator to set up the AutoAnswer feature. After ringing once or twice, the call automatically connects to the handset or headset without you needing to press .

                                        Related Information

                                        Call Disconnect

                                        You can end a call using one of the following options.

                                        End Call

                                        Procedure
                                        Choose , EndCall, or Options > EndCall.

                                        Disconnect One Call, Preserve Another Call on Same Line

                                        Procedure
                                        Choose EndCall or Options > EndCall. If necessary, remove the call from hold first.

                                        Hold and Resume

                                        You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the caller ID in the call view.

                                        If the Hold Reversion feature is enabled for your phone, calls that you leave on hold revert back to ringing on your phone after a certain length of time. These "reverting" calls remain on hold until you resume them.

                                        Your phone indicates the presence of a reverting call by:

                                        • Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).
                                        • Briefly displaying a Hold Reversion message in the status bar at the bottom of the phone screen.

                                        Note


                                        If there is an active call and a held call on the line, you can end the active call or place it on hold when you resume the held call.


                                        Tips

                                        • Engaging the Hold feature typically generates music or a beeping tone for the person on hold.
                                        • If you receive an alert for an incoming call and a reverting call at the same time, by default your phone shifts the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting.
                                        • If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.
                                        • Your system administrator determines the Hold Reversion alert duration.
                                        • To remove a call from hold on current line (using Bluetooth wireless headset), see the instructions from your Bluetooth wireless headset documentation.

                                        Place Call on Hold

                                        Engaging the Hold feature typically generates music or a beeping tone that the person on hold hears.

                                        Procedure
                                          Step 1   Make sure the call you want to put on hold is highlighted.
                                          Step 2   Press Hold.

                                          Remove Call from Hold on Current Line (Using Handset)

                                          Procedure
                                            Step 1   Make sure the appropriate call is highlighted.
                                            Step 2   Press Resume.

                                            Remove Call from Hold on Different Line

                                            Procedure
                                              Step 1   Press to change to another line.
                                              Step 2   Press Resume.
                                              Note   

                                              If a single call is holding on this line, the call automatically resumes.

                                              Step 3   If another call is holding, scroll to the appropriate call and press Resume.

                                              Move Call on Shared Line to Wireless Phone or to Desk Phone

                                              Procedure
                                                Step 1   From the phone with the active call on the shared line, press Hold.
                                                Step 2   From your other phone with the shared line, press Resume.

                                                Mute

                                                With Mute enabled, you can hear other parties on a call, but they cannot hear you. You can use Mute with the phone or a headset.

                                                Mute and Unmute Call

                                                Procedure
                                                  Step 1   To mute the phone, press on left side of phone. The icon appears at the top of the phone screen.
                                                  Step 2   To unmute, press again. The icon disappears.

                                                  Multiple Calls

                                                  You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted on the phone screen, scroll to it.

                                                  Tips

                                                  • The phone can have up to six lines, but the phone screen displays only one line. To see other lines, you must press (Line View).
                                                  • The phone can have multiple calls per line, but no more than 24 calls per phone.
                                                  • To switch from connected call to answer ringing call (using Bluetooth wireless headset), place the first call on hold or end the call when you answer the ringing call. For more information, see your Bluetooth wireless headset documentation.

                                                  Switch Between Connected Calls on One Line

                                                  Procedure
                                                    Step 1   Highlight the call that you want to switch to.
                                                    Step 2   Press Resume.

                                                    If there is an active call, it is placed on hold and the selected call is resumed.


                                                    Switch Between Connected Calls on DifferentLines

                                                    Procedure
                                                      Step 1   Press to change to another line.

                                                      If a single call is holding on the line, the call automatically resumes.

                                                      Step 2   If another call is holding, scroll to highlight the appropriate call and press Resume.

                                                      Switch from Connected Call to Answer Ringing Call (Using Handset)

                                                      Procedure
                                                        Step 1   If the call is ringing on the current line, press .
                                                        Step 2   If the call is ringing on a different line, press to switch to the other line and press .

                                                        Any active call is placed on hold.


                                                        Call Transfer

                                                        Transfer redirects a connected call. The target is the number to which you want to transfer the call.

                                                        Tips

                                                        • If on-hook transfer is enabled on your phone, you can either disconnect to complete the transfer, or choose Options > Trnsfer and then disconnect.
                                                        • If on-hook transfer is not enabled on your phone, you must use Trnsfer again before you disconnect. Otherwise, your call will be placed on hold instead of transferred.
                                                        • You cannot use Trnsfer to redirect a call on hold. To remove the call from hold before you transfer it, choose Resume.

                                                        Transfer Call Without Talking to Transfer Recipient

                                                        Procedure
                                                          Step 1   From an active call, choose Options > Trnsfer.
                                                          Step 2   Dial the target number.
                                                          Step 3   Choose Options > Trnsfer again to complete the transfer or EndCall to cancel.
                                                          Note   

                                                          If your phone supports on-hook transfer, you can also complete the transfer by disconnecting.


                                                          Talk To Transfer Recipient Before Transferring Call (Consult Transfer)

                                                          Procedure
                                                            Step 1   From an active call, choose Options > Trnsfer.
                                                            Step 2   Dial the target number.
                                                            Step 3   Wait for the transfer recipient to answer.
                                                            Step 4   Choose Options > Trnsfer again to complete the transfer or EndCall to cancel.

                                                            If your phone supports on-hook transfer, you can also complete the transfer by disconnecting.


                                                            Transfer Two Current Calls to Each Other (Direct Transfer) Without Staying on Line

                                                            Procedure
                                                              Step 1   Scroll to highlight any call on the same line.
                                                              Step 2   Choose Options > Select. The icon appears by the selected call.
                                                              Step 3   Scroll to highlight the other call on the same line.
                                                              Step 4   To transfer the checked call to the highlighted line, choose Options > DirTrfr.

                                                              The two calls connect to each other and drop you from the call.

                                                              Step 5   If you want to stay on the line with the callers, choose Options > Join.

                                                              Redirect Call to Voicemail

                                                              The call can be automatically transferred to your voicemail. You can use iDivert with a call that is active, ringing, or on hold.

                                                              Procedure
                                                              Choose Options > iDivert.

                                                              Call Forward

                                                              You can use the following Call Forward features to redirect incoming calls from your phone to another number:

                                                              Unconditional call forwarding (Call Forward All)

                                                              Applies to all calls that you receive.

                                                              Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)

                                                              Applies to certain calls that you receive, according to conditions.

                                                              You can access Call Forward All on your phone or from your User Options web pages. Conditional call forwarding features are accessible only from your User Options web pages.

                                                              When your phone is set up to Call Forward All, you see both of these indicators:

                                                              • The icon next to the primary line.
                                                              • The call forward target number in the status line.

                                                              Tips

                                                              • Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.
                                                              • You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company.
                                                              • Call forwarding is phone line specific. If a call reaches you on a line on which call forwarding is not enabled, the call rings as usual.
                                                              • Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you. With override enabled, a call placed from the target phone to your phone does not forward, but rings through.
                                                              • Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a call forwarding loop or would exceed the maximum number of links that are permitted in a call forwarding chain.

                                                              Set Up Call Forward All on Primary Line

                                                              Procedure
                                                              Choose Options > CFwdAll, and enter a target phone number. The icon and the Call Forward All target number display on the screen.

                                                              Cancel Call Forward All on Primary Line

                                                              Procedure
                                                              Choose Options > CFwdAll. The icon and Call Forward All target number clear from the display.

                                                              Set Up or Cancel Call Forwarding Remotely or For Nonprimary Line on Phone

                                                              When call forwarding is enabled for any line other than the primary line, your phone does not provide you with confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options web pages.

                                                              Procedure
                                                                Step 1   Log in to your User Options web pages.
                                                                Step 2   Access your call forwarding options.

                                                                Do Not Disturb

                                                                You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn off all audible and visual notifications of incoming calls. Your system administrator enables DND for your phone.

                                                                When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does not hear a busy tone.

                                                                DND interacts with other types of calls as follows:

                                                                • DND does not affect intercom calls.
                                                                • DND does not block priority calls. Priority calls always ring.
                                                                • If both DND and AutoAnswer are enabled, only intercom calls are autoanswered.

                                                                Turn On DND

                                                                Procedure
                                                                  Step 1   To turn on DND, perform one of the following:
                                                                  • Choose Options > DND.
                                                                  • Press , and select the DND radio button to turn DND on ( ).

                                                                  Do Not Disturb is active appears on the phone and the ringtone is turned off.

                                                                  Step 2   To turn off DND, perform one of the following:
                                                                  • Choose Options > DND.
                                                                  • Press , and select the DND radio button to turn DND off ( ).

                                                                  Customize DND Settings

                                                                  If your system administrator configured DND settings to appear on the User Options page, follow these steps to customize your settings.

                                                                  Procedure
                                                                    Step 1   Log in to your User Options web pages.
                                                                    Step 2   From the drop-down menu, choose User Options > Device.
                                                                    Step 3   Set the following options:
                                                                    Do Not Disturb

                                                                    Set to enable or disable DND.

                                                                    DND Option

                                                                    Choose either Call Reject (to turn off all audible and visual notifications) or Ringer Off (to turn off only the ringer).

                                                                    DND Incoming Call Alert

                                                                    (applies to either DND option set): Set the alert to beep only, flash only, disable the alert, or choose None to use the alert setting that your system administrator configured.


                                                                    Related Information

                                                                    Conference Calls

                                                                    Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call.

                                                                    Conference Features

                                                                    You can create a conference in various ways, depending on your needs and the features that are available on your phone:

                                                                    • Conference: Allows you to create a standard (ad hoc) conference by calling each participant. Use the Confrn softkey. Conference is available on most phones.
                                                                    • Join: Allows you to create a standard (ad hoc) conference by combining existing calls. Use the Join softkey.
                                                                    • cBarge: Allows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. Use the cBarge softkey. cBarge is available only on phones that use shared lines.
                                                                    • Meet Me: Allows you to create or join a conference by calling a conference number. Use the MeetMe softkey.

                                                                    Ad Hoc Conference

                                                                    An Ad Hoc conference allows you to call each participant into a conference call. Most phones have the ability to set up a conference call.

                                                                    For more information, see Conference Participants List.

                                                                    Tips

                                                                    • Calls must be on the same line before you can add them to a conference. If calls are on different lines, transfer them to a single line before using Confrn or Join.
                                                                    • Depending on how your phone is configured, if you leave a conference after initiating it, the conference might end. To all the conference to continue, transfer the conference before hanging up.

                                                                    Create Conference

                                                                    Your system administrator determines whether noninitiators of a conference can add or remove participants.

                                                                    Procedure
                                                                      Step 1   From a connected call, choose Options > Confrn.
                                                                      Step 2   Enter the participant’s phone number.
                                                                      Step 3   Wait for the call to connect.
                                                                      Step 4   Choose Options > Confrn again to add the participant to your call.
                                                                      Step 5   Repeat to add additional participants.

                                                                      End Participation in Conference

                                                                      Procedure
                                                                      Choose one of the following options:
                                                                      • EndCall
                                                                      • Options > EndCall

                                                                      Join Conference

                                                                      A Join conference allows you to combine two or more existing calls to create a conference in which you are a participant.

                                                                      Tips

                                                                      • If you frequently join more than two parties into a single conference, you might find it easier to first select the calls that you want to join, and then press Options > Join to complete the action.
                                                                      • After the calls are joined, the caller ID changes to Conference.
                                                                      • You may be able to combine multiple conference calls by using the Join or DirTrfr softkeys. Check with your system administrator to see if this feature is available to you.
                                                                      Related Information

                                                                      Create Conference by Joining Together Existing Calls on SingleLine

                                                                      Use this procedure when you want to connect calls that are on the same line.

                                                                      Procedure
                                                                        Step 1   From an active call, press , highlight another a call that you want to include in the conference, and choose Options > Select.

                                                                        The icon appears next to the selected call.

                                                                        Note that the active call is automatically selected.

                                                                        Step 2   Repeat this step for each call that you want to add.
                                                                        Step 3   From a selected call, choose Options > Join.

                                                                        Create Conference by Joining Together Existing Calls on Multiple Lines

                                                                        Procedure
                                                                          Step 1   From an active call, choose Options > Join.
                                                                          Step 2   Press and select the line for calls that you want to include in the conference.

                                                                          One of the following actions occurs:

                                                                          • The calls are joined.
                                                                          • You are prompted to select the calls that you want to join. Highlight the calls and choose Options > Select, and then Options > Join to complete the action.
                                                                          Step 3   If your phone does not support Join for calls on multiple lines, transfer the calls to a single line before using Join.

                                                                          Barge Conference

                                                                          You can create a conference by using cBarge to add yourself to a call on a shared line.

                                                                          Create Conference by Barging Call on Shared Line

                                                                          Procedure
                                                                            Step 1   Press to select a call on a shared line.
                                                                            Step 2   Choose Options > cBarge.

                                                                            Meet Me Conference

                                                                            Meet Me conferencing allows you to start or join a conference by calling the conference number. The conference ends when all the participants hang up.

                                                                            Tip

                                                                            If you call a secure Meet Me conference number from a nonsecure phone, your phone displays the message Device Not Authorized.

                                                                            Start Meet Me Conference

                                                                            Participants hear a busy tone if they call the conference before you join the Meet Me conference. In this case, participants must call back.

                                                                            Procedure
                                                                              Step 1   Obtain a Meet Me phone number from your system administrator.
                                                                              Step 2   Distribute the number to participants.
                                                                              Step 3   When you are ready to start the meeting, choose Options > MeetMe.
                                                                              Step 4   Dial the Meet Me conference number.
                                                                              Step 5   Press .

                                                                              Participants can now join the conference by dialing in.


                                                                              Join Meet Me Conference

                                                                              Procedure
                                                                                Step 1   Dial the Meet Me conference number (provided by the conference initiator).
                                                                                Step 2   Press .
                                                                                Step 3   If you hear a busy tone, the conference initiator has not joined the conference. You must hang up and try your call again.

                                                                                Conference Participants List

                                                                                During a conference, you can view a list of participants and remove participants. Your system administrator determines whether you can remove participants.

                                                                                View List of Conference Participants or Remove Participants

                                                                                Procedure
                                                                                  Step 1   Press to select an active conference.
                                                                                  Step 2   Choose Options > ConfList.

                                                                                  Participants are listed in the order in which they join the conference with the most recent additions at the top.

                                                                                  The conference initiator is marked with an asterisk (*) next to the name.

                                                                                  Step 3   To update the list, choose Options > Update. The screen updates with the latest list of participants.
                                                                                  Step 4   To remove a participant, highlight the participant’s name and choose Options > Remove.

                                                                                  You can remove participants only if you initiated the conference.

                                                                                  Step 5   To remove the last person who entered the conference call, choose Options > RmLstC.

                                                                                  You can remove participants only if you initiated the conference call.


                                                                                  Verify Conference Call Security

                                                                                  Procedure
                                                                                    Step 1   Look for the or icon after Conference on the phone screen. This icon indicates that the conference is secure.
                                                                                    Step 2   Look for the or icon beside the participant’s name on the phone screen to see if the participant’s call is secure.

                                                                                    End Participation in Conference

                                                                                    Procedure
                                                                                    Choose one of the following actions:
                                                                                    • EndCall
                                                                                    • Options > EndCall

                                                                                    The call disconnects from the conference.


                                                                                    Intercom Call

                                                                                    You can place an intercom call to a target phone that autoanswers the call in speakerphone mode with mute activated. The one-way intercom call allows you to deliver a short message to the recipient. If the handset or headset is in use, the recipient hears the audio. Any current call activity that your recipient is engaged in continues simultaneously.

                                                                                    The target destination receives an intercom-alert tone and can then choose to:

                                                                                    • Listen to the caller by selecting the intercom line with microphone muted (you can hear the caller, but the caller cannot hear you).
                                                                                    • End the intercom call by pressing the EndCall softkey. Do this if you do not want to hear the message.
                                                                                    • Talk to the caller by selecting the intercom line, and use either the handset, headset, or speaker. The intercom call becomes a two-way connection so that you can talk with the caller.

                                                                                    When using the intercom feature, be aware of the following:

                                                                                    • From an intercom line, you can only dial other intercom lines.
                                                                                    • You can use only one intercom line at a time.
                                                                                    • When your active call is being monitored or recorded, you cannot receive or place intercom calls.
                                                                                    • You cannot place an intercom call on hold.

                                                                                    Tip

                                                                                    If you log in to your phone every day using your Extension Mobility profile, make sure that your system administrator configures your Extension Mobility profile to include the intercom feature.

                                                                                    Place Intercom Call to Preconfigured Intercom Target

                                                                                    Procedure
                                                                                      Step 1   Press .
                                                                                      Step 2   Select (intercom line) to dial the target intercom number.
                                                                                      Step 3   After you hear the intercom-alert tone, begin speaking.

                                                                                      Place Intercom Call to Any Intercom Number

                                                                                      Procedure
                                                                                        Step 1   Press .
                                                                                        Step 2   Select (intercom line) and dial the intercom target number.
                                                                                        Step 3   After you hear the intercom-alert tone, begin speaking.

                                                                                        Receive Intercom Call

                                                                                        Procedure
                                                                                          Step 1   When you hear the intercom-alert tone, handle the call in one of these ways:
                                                                                          • Listen to the message in one-way audio.
                                                                                          • Talk to the caller by pressing and selecting the intercom line.
                                                                                          Step 2   End the call by pressing EndCall.

                                                                                          Speed Dial

                                                                                          Speed dialing allows you to press a hot key or select from a listing to place a call. Depending on configuration, your phone can support the Speed Dial features in this section.

                                                                                          Speed-Dial Hot Key

                                                                                          A speed-dial hot key allows you to quickly dial a Phone Book contact number stored locally on your phone. You can set up 99 speed-dial hot keys from your phone.

                                                                                          On the main Phone Book screen, depending on the type of phone assigned, the following speed-dial icons display:

                                                                                          • Work phone
                                                                                          • Home phone
                                                                                          • Mobile phone
                                                                                          • Other phone

                                                                                          In the Phone Book contact details, the speed-dial icon ( ) displays under the number assigned to a speed-dial hot key.

                                                                                          Make Speed-Dial Call

                                                                                          Procedure
                                                                                          To make a call, perform one of the following actions:
                                                                                          • Press and hold the speed-dial hot key.
                                                                                          • Select a number from Directory > Speed Dials.

                                                                                          Line View Speed Dial

                                                                                          A Line View speed dial allows you to quickly dial a number that is not stored in your local Phone Book. You set up line view speed-dial numbers from the User Options web page. Up to six numbers (a combination of line and speed-dial numbers) can be displayed on the phone.

                                                                                          Abbreviated Dial

                                                                                          Abbreviated Dial allows you to dial a number using an Abbreviated Dialing code. You set up Abbreviated Dials from the User Options web page.

                                                                                          Fast Dial

                                                                                          A Fast Dial allows you to make a call from a Fast Dial listing. You must first subscribe to the Fast Dial service and set up Fast Dial codes from your User Options web page. You can also assign a Fast Dial code to a Personal Address Book entry on the web.


                                                                                          Note


                                                                                          Your system administrator can configure Fast Dial features for you.


                                                                                          Speed Dial and Fast Dial

                                                                                          Before using Speed Dial and Fast Dial, you must set up speed dial features from the Phone Book.

                                                                                          Related Information

                                                                                          Call Phone Book Contact Using Speed-Dial Hot Keys

                                                                                          Procedure
                                                                                            Step 1   Set up speed-dial hot keys from the Phone Book.
                                                                                            Step 2   Perform one of the following actions:
                                                                                            • Press and hold a speed-dial hot key for about 2 seconds.
                                                                                              Note   

                                                                                              When dialing a two-digit number, enter the first digit, and then press and hold the second digit for about 2 seconds.

                                                                                            • Choose > Speed Dials , highlight a speed dial, and press .

                                                                                            Call Noncontact Numbers Using Speed Dial

                                                                                            Procedure
                                                                                              Step 1   Set up speed-dial numbers from your User Options web pages.
                                                                                              Step 2   To place a call, press .
                                                                                              Step 3   Scroll to a speed-dial number with its label and press .
                                                                                              Note   

                                                                                              The Line View displays your directory numbers, followed by your speed-dial numbers which are identified with the icon. Six items (lines plus speed dials) can display.


                                                                                              Make Call Using Abbreviated Dial

                                                                                              Procedure
                                                                                                Step 1   Set up Abbreviated Dialing codes from your User Options web pages.
                                                                                                Step 2   To place a call, enter the Abbreviated Dialing code.
                                                                                                Step 3   Choose Options > AbbrDial.

                                                                                                Make Call Using Fast Dial

                                                                                                Procedure
                                                                                                  Step 1   Subscribe to the Fast Dial service and set up Fast Dial codes from your User Options web pages.
                                                                                                  Step 2   To place a call, choose > Fast Dial service on your phone (exact name might vary).
                                                                                                  Step 3   Scroll to a listing and press .

                                                                                                  Related Information

                                                                                                  Make Line View Speed-Dial Call

                                                                                                  Procedure
                                                                                                  Select a speed dial ( ) from the Line View.

                                                                                                  Call PickUp

                                                                                                  Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers.

                                                                                                  Tips

                                                                                                  • If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has been ringing for the longest time).
                                                                                                  • If you choose GPickUp and enter a line number, your phone picks up the ringing call on that particular line (if available).
                                                                                                  • If you have multiple lines and want to pick up the call on a nonprimary line, first press (Line View) to switch to the desired line, and then choose Options and a Call PickUp softkey.
                                                                                                  • Depending on how your phone is configured, you might receive an audio or visual alert about a call to your pickup group.
                                                                                                  • If you use the BLF Pickup feature on your phone, see Line State (BLF).

                                                                                                  Pick Up Call Within Call Pickup Group

                                                                                                  Procedure
                                                                                                    Step 1   Choose Options > PickUp.

                                                                                                    If your phone supports autopickup, you are now connected to the call.

                                                                                                    Step 2   If the call rings on your phone, press Answer to connect to the call.

                                                                                                    Pick Up Call Outside of Call Pickup Group

                                                                                                    Procedure
                                                                                                      Step 1   Choose Options > GPickUp.
                                                                                                      Step 2   Enter the group pickup number.

                                                                                                      If your phone supports autopickup, you are now connected to the call.

                                                                                                      Step 3   If the call rings, press Answer to connect to the call.

                                                                                                      Pick Up Call Within Group or in Associated Group

                                                                                                      Procedure
                                                                                                        Step 1   Choose Options > OPickUp .

                                                                                                        If your phone supports autopickup, you are now connected to the call.

                                                                                                        Step 2   If the call rings, press Answer to connect to the call.

                                                                                                        Answer Call Ringing on Particular Extension (Line Number)

                                                                                                        Procedure
                                                                                                          Step 1   Choose Options > GPickUp.
                                                                                                          Step 2   Enter the line number with the call that you want to pick up. For example, if the call that you want to pick up is ringing on line 12345, enter 12345.

                                                                                                          If your phone supports autopickup, you are now connected to the call.

                                                                                                          Step 3   If the call rings, press Answer to connect to the call.

                                                                                                          Call Park

                                                                                                          You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a coworker’s desk or in a conference room). You can park a call using these methods:

                                                                                                          Call Park

                                                                                                          Use the Park softkey to store the call. Your phone displays the call park number to identify your call. You must record this number and then use the same number to retrieve the call.

                                                                                                          Directed Call Park

                                                                                                          Use the Transfer softkey to direct the call to an available directed call park number that you dial or speed dial. To retrieve the call from a directed call park number, dial the park retrieval prefix, and then dial or speed dial the same directed call park number. You can use a speed-dial as the directed call park number and to monitor whether a directed call park number is occupied or available. For information about the available directed call park numbers, contact your system administrator.

                                                                                                          Tip

                                                                                                          You have a limited time to retrieve a parked call before it reverts to ringing at the original number. For information on the length of time, contact your system administrator.

                                                                                                          Store and Retrieve Active Call Using Call Park

                                                                                                          Procedure
                                                                                                            Step 1   During a call, choose Options > Park.
                                                                                                            Step 2   Note the call park number that appears on your phone screen.
                                                                                                            Step 3   Press .
                                                                                                            Step 4   Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call.

                                                                                                            Direct, Store, and Retrieve Active Call at Directed Call Park Number

                                                                                                            Procedure
                                                                                                              Step 1   During a call, press Transfer.
                                                                                                              Step 2   Choose a speed-dial number with a park-unoccupied icon to speed dial the directed call park number.

                                                                                                              A speed-dial number with park-occupied icon indicates the directed call park number is not available.

                                                                                                              Note   

                                                                                                              If BLF is not configured for the speed-dial number, the icon does not show whether the directed call park number is available or not.

                                                                                                              Step 3   Press Transfer again to finish storing the call.
                                                                                                              Step 4   From any Cisco Unified IP Phone in your network, enter the park retrieval prefix and dial the directed call park number.

                                                                                                              Hunt Groups

                                                                                                              If your organization receives a large number of incoming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone. When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups. When you return to your phone, you must log in to the hunt group.

                                                                                                              Tip

                                                                                                              Logging out of hunt groups does not prevent non-hunt-group calls from ringing your phone.

                                                                                                              Log In and Out of Hunt Groups

                                                                                                              Procedure
                                                                                                                Step 1   To log in, choose Options > HLog.
                                                                                                                Step 2   To log out, choose Options > HLog again.

                                                                                                                Your phone screen displays the message Logged out of Hunt Group.


                                                                                                                Shared Line

                                                                                                                Your system administrator might ask you to use a shared line if you:

                                                                                                                • Have multiple phones and want one phone number
                                                                                                                • Share call-handling tasks with coworkers
                                                                                                                • Handle calls on behalf of a manager

                                                                                                                Note


                                                                                                                The phone can support a maximum of 24 calls on a shared line.


                                                                                                                In Use Remote Message

                                                                                                                The In Use Remote message and icon display on your phone when another phone that shares your line has a connected call and Privacy is disabled. You can place and receive calls as usual on the shared line, even when the In Use Remote message or icon appears.

                                                                                                                Call Information and Barging

                                                                                                                Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration.

                                                                                                                When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge.

                                                                                                                Barge

                                                                                                                Allows you to join a shared-line call with an IP phone that has the built-in bridge enabled.

                                                                                                                cBarge

                                                                                                                Allows you to join a shared-line call with any IP phone and convert the call to a conference.

                                                                                                                Related Information

                                                                                                                Privacy

                                                                                                                The Cisco Unified Wireless IP Phone has Privacy enabled by default. When Privacy is enabled, coworkers who share your line cannot see information about your calls. If you want coworkers who share your line to see information, you must disable the Privacy feature that is configured on your phone.

                                                                                                                Related Information

                                                                                                                Barge and Shared-Line Calls

                                                                                                                You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. Calls must be nonprivate calls.

                                                                                                                Depending on how your phone is configured, you can add yourself to a nonprivate call on a shared line using either Barge or cBarge.

                                                                                                                • cBarge converts the call into a standard conference, allowing you to add new participants.
                                                                                                                • Barge allows you to add yourself to the call but does not convert the call into a conference or allow you to add new participants.

                                                                                                                Tips

                                                                                                                • When you barge a call, other parties hear a beep tone announcing your presence. With cBarge, other parties hear a brief audio interruption and the phone screen changes to display conference details.
                                                                                                                • If a phone that is using the shared line has Privacy enabled, call information and barge softkeys do not appear on the other phones that share the line.
                                                                                                                • If the call you joined using Barge is put on hold, transferred, or turned into a conference call, your connection to the call drops.
                                                                                                                Related Information

                                                                                                                View Shared Line Status

                                                                                                                Procedure
                                                                                                                Look for the icon and the In Use Remote message.

                                                                                                                Add Yourself to Call on Shared Line

                                                                                                                Procedure
                                                                                                                  Step 1   Highlight a remote-in-use call. You might need to use Line View.
                                                                                                                  Step 2   Choose Options > Barge or cBarge.

                                                                                                                  For more information, see Conference Participants List.


                                                                                                                  Leave Barged Call

                                                                                                                  Procedure
                                                                                                                  Choose EndCall or .

                                                                                                                  If you disconnect after using Barge, the remaining parties hear a disconnect tone and the original call continues.

                                                                                                                  If you disconnect after using cBarge, the call remains a conference call (provided at least three participants remain on the line).


                                                                                                                  Privacy and Shared-Line Calls

                                                                                                                  If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.

                                                                                                                  Tips

                                                                                                                  • If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.
                                                                                                                  • The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines.

                                                                                                                  Prevent Others from Viewing or Barging Calls on Shared Line

                                                                                                                  Procedure
                                                                                                                    Step 1   Choose Options > Private.
                                                                                                                    Step 2   To verify that Privacy is on, look for (Privacy-enabled icon) next to the directory number.

                                                                                                                    Allow Others to View or Barge Calls on Shared Line

                                                                                                                    Procedure
                                                                                                                      Step 1   Choose Options > Private.
                                                                                                                      Step 2   To verify that Privacy is off, look for (Privacy-disabled icon) next to the directory number.

                                                                                                                      Line State (BLF)

                                                                                                                      The Busy Lamp Field (BLF) allows you to view the state of a phone line that is associated with a speed dial, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring. Your system administrator determines which BLF features are configured for your phone.

                                                                                                                      Tips

                                                                                                                      • Your phone might play an audible indicator to alert you when a call is ringing on the monitored line (BLF Pickup only).
                                                                                                                      • BLF Pickup answers the oldest ringing call first (if the line that you are monitoring has more than one ringing call).

                                                                                                                      Line State Icons

                                                                                                                      Line state icons display in the call logs, directory, and speed-dial lines. The following table describes the line state indicators displayed next to the line number.

                                                                                                                      Icon

                                                                                                                      Description

                                                                                                                      Line is in use.

                                                                                                                      Line is idle.

                                                                                                                      Line is in Do Not Disturb state.

                                                                                                                      Line is ringing.

                                                                                                                      Line status indicator unavailable for this line.

                                                                                                                      Answer Call Ringing on Coworker's Phone Using BLF Pickup

                                                                                                                      Procedure
                                                                                                                        Step 1   Highlight the ringing line and press (Select button).

                                                                                                                        The call redirects to your phone. If your phone supports autopickup, the call connects automatically.

                                                                                                                        Step 2   If the call rings on your phone, answer it.
                                                                                                                        Note   

                                                                                                                        If you chose Options > Pickup or GPickup when the monitored line is not ringing, your phone speed-dials the line number.


                                                                                                                        Secure Calls

                                                                                                                        Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls.

                                                                                                                        Your phone can support these types of calls:

                                                                                                                        Authenticated call

                                                                                                                        The identities of all phones participating in the call have been verified.

                                                                                                                        Encrypted call

                                                                                                                        The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated.

                                                                                                                        Protected call

                                                                                                                        The phone is receiving and transmitting encrypted audio (your conversation) with another phone. A protected call provides a similar level of security as an encrypted call, but adds additional security. If the call is protected at both ends, a security tone plays at the beginning of the conversation. Some features, such as conference calling, shared lines, Extension Mobility, and join across lines are not available when protected calling is configured. Protected calls are not authenticated.

                                                                                                                        Nonsecure call

                                                                                                                        At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified.


                                                                                                                        Note


                                                                                                                        There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, contact your system administrator.


                                                                                                                        To determine whether secure calls can be made in your company, contact your system administrator.

                                                                                                                        Security Icons

                                                                                                                        The following table describes the security icons that display in the top right corner of the call activity area, next to the call duration timer.

                                                                                                                        Icon

                                                                                                                        Description

                                                                                                                        Authenticated call or conference

                                                                                                                        Encrypted call or conference

                                                                                                                        No icon

                                                                                                                        Nonsecure call

                                                                                                                        When encrypted calling is configured on your phone, the Lock icon displays. However, the conversation is protected only when the security tone plays at the beginning of a call, indicating that the call is protected on both ends of the call. If your call is connected to a nonprotected phone, the secure tone does not play.

                                                                                                                        Suspicious Call Trace

                                                                                                                        If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

                                                                                                                        Notify System Administrator About Suspicious or Harassing Call

                                                                                                                        Procedure
                                                                                                                        If you are on a suspicious of harassing call, choose Options > MCID.

                                                                                                                        Your phone plays a tone and displays the message MCID successful. Your system administrator receives information about the call.


                                                                                                                        Priority Call

                                                                                                                        In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

                                                                                                                        Keep these terms in mind:

                                                                                                                        • Precedence indicates the priority associated with a call.
                                                                                                                        • Preemption is the process of ending an existing lower-priority call while accepting a higher-priority call that is sent to your phone.

                                                                                                                        The following table describes the icons that display for priority calls. Calls list on your display in priority order (highest to lowest).

                                                                                                                        Icon

                                                                                                                        Description

                                                                                                                        no icon

                                                                                                                        Routine (normal) call

                                                                                                                        Priority call

                                                                                                                        Medium priority (immediate) call

                                                                                                                        High priority (flash) call

                                                                                                                        Highest priority (flash override) or Executive Override call

                                                                                                                        Contact your system administrator to obtain the MLPP codes for priority calls. You need these codes to place priority calls.

                                                                                                                        When you hear a special ring (faster than usual) or special call-waiting tone, the call is a priority (precedence) call. The MLPP icon on your phone screen indicates the priority level of the call.

                                                                                                                        When you hear a continuous tone interrupting an active call, you or the other party are receiving a call that must preempt the current call. Disconnect immediately to allow the higher priority call to ring through.

                                                                                                                        Tips

                                                                                                                        • When you make or receive an MLPP-enabled call, you hear special ringtones and call-waiting tones that differ from the standard tones.
                                                                                                                        • If you enter an invalid MLPP access number, a verbal announcement alerts you of the error.
                                                                                                                        • An MLPP-enabled call retains its priority and preemptive status when you:
                                                                                                                          • Put the call on hold
                                                                                                                          • Transfer the call
                                                                                                                          • Add the call to a three-way conference
                                                                                                                          • Answer the call using PickUp
                                                                                                                        • MLPP overrides the Do Not Disturb feature.

                                                                                                                        Make Priority (Precedence) Call

                                                                                                                        Procedure
                                                                                                                        Enter the MLPP access number (provided by your system administrator) followed by the phone number.

                                                                                                                        Accept Higher-Priority Call

                                                                                                                        Procedure
                                                                                                                        Answer the call as usual. If necessary, end an active call first.