Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide
Call Logs and Directories
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Call Logs and Directories

Contents

Call Logs and Directories

This section describes how you can use call logs and directories in the Directory menu.

Call Logs

Your phone maintains records (logs) of your missed, placed, and received calls.

Tips

  • Your phone can be set up for international call logging, which is indicated by a plus (+) symbol on the call logs, redial, or call directory entries. Contact your system administrator for more information.
  • To view the complete call record of a multiparty call (for example, of a call that has been forwarded or transferred to you), highlight the call record and choose Details. The Details record shows two entries for each missed or received multiparty call. The entries are listed in reverse chronological order:
    • The first logged entry is the name and number of the last completed call of a multiparty call received on your phone.
    • The second logged entry is the name and number of the first completed call of a multiparty call received on your phone.
  • Individual entries in the log show the current line status.
Related Information

View Call Logs

Procedure
    Step 1   Press .
    Step 2   Choose Missed Calls, Received Calls, or Placed Calls.

    Each call log stores up to 100 records.


    Dial Call Log

    Procedure
      Step 1   Press .
      Step 2   Choose Missed Calls, Received Calls, or Placed Calls.
      Step 3   Scroll to a phone number.
      Step 4   To edit the displayed number (to add or to remove a prefix), press Options > EditDial followed by or to reposition the cursor.
      Step 5   Use the keypad to enter digits, or press << to delete numbers.
      Step 6   Press Dial or .

      Display Details for Single Call Record

      Procedure
        Step 1   Press .
        Step 2   Choose Missed Calls, Received Calls, or Placed Calls.
        Step 3   Highlight a call record.
        Step 4   Press Details to display information such as called number, calling number, time of day, and call duration (for placed and received calls only).

        Erase Single Call Record

        Procedure
          Step 1   Press .
          Step 2   Choose Missed Calls, Received Calls, or Placed Calls.
          Step 3   Scroll to a call record.
          Step 4   Choose Options > Delete, or choose Options > Exit.

          Erase All Call Records in Single Log

          Procedure
            Step 1   Press .
            Step 2   Choose Missed Calls, Received Calls, or Placed Calls.
            Step 3   Choose Options > Delete, or choose Options > Exit.

            Erase All Call Records in All Call Logs

            Procedure
              Step 1   Press to display call logs.
              Step 2   Press Clear to erase call logs, or choose Options > Exit.

              Directories

              Depending on configuration, your phone can provide access to a corporate directory and a personal directory.

              Corporate Directory

              Contains corporate contacts that you can access on your phone. Your system administrator sets up and maintains the Corporate Directory.

              Personal Directory

              If available, contains personal contacts and associated speed-dial codes that you can configure and access from your phone and User Options web pages. The Personal Directory comprises the Personal Address Book (PAB) and Fast Dials.

              • PAB is a directory of your personal contacts.
              • Fast Dial allows you to assign codes to PAB entries for quick dialing.

              Corporate Directory

              You can use a corporate directory to place calls to coworkers.

              Tips

              • Use the numbers on your keypad to enter characters on your phone screen.
              • Use the Navigation button on your phone to move between input fields.
              • You can copy a corporate directory record to your local Phone Book.
              • Individual entries in the directory show the current status.
              Related References

              Dial from Corporate Directory (While Not on Call)

              Procedure
                Step 1   Choose > Directory Services > Corporate Directory (name can vary).
                Step 2   Use your keypad to enter a search criteria, such as a name.
                Step 3   Press or Search.
                Step 4   Scroll to a listing.
                Step 5   To edit the displayed number (to add or to remove a prefix), perform the following steps:
                1. Choose Options > EditDial followed by or to reposition the cursor.
                2. Use the keypad to enter digits, or press << to delete digits.
                Step 6   Press Dial or .

                Personal Directory

                The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials.

                Personal Directory Setup with Cisco Unified Communications Manager Release 4.3 and Later

                For information about how to set up and use the Personal Directory when connected to a Cisco Unified Communications Manager Release 4.3 or later system, refer to Customizing Your Cisco IP Phone on the Web at the following URL:

                http:/​/​www.cisco.com/​en/​US/​products/​hw/​phones/​ps379/​products_​user_​guide_​list.html

                Personal Directory Setup with Cisco Unified Communications Manager Release 5.0 and Later

                This section describes how to set up and use Personal Directory on your phone when you are connected to a Cisco Unified Communications Manager Release 5.0 or later. Alternately, see Personal Directory on Web.

                Tips
                • Your system administrator can provide the user ID and PIN that you need to log in to Personal Directory.
                • Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your system administrator for more information.
                • Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.
                • Your phone might be set up for international call logging, which is indicated by a plus (+) symbol on the call logs, redial, or call directory entries. For more information, contact your system administrator.
                Access Personal Directory (for PAB and Fast Dial Codes)
                Procedure
                  Step 1   Choose > Directory Services > Personal Address Book (PAB) Service (exact name may vary).
                  Step 2   Enter your Cisco Unified Communications Manager user ID and PIN, and press Options > Submit.

                  Search for PAB Entry
                  Procedure
                    Step 1   Access Personal Address Book.
                    Step 2   Enter search criteria and choose Options > Submit.
                    Note   

                    To get a complete list of your PAB entries, choose Options > Submit without entering search criteria.

                    Step 3   You can choose Options > Previous or Options > Next to move through listings.
                    Step 4   Scroll to the PAB listing that you want and press Select or .

                    Dial from PAB Entry
                    Procedure
                      Step 1   Search for a PAB entry.
                      Step 2   Scroll to the listing and press Select or .
                      Step 3   Press Dial.
                      Step 4   Scroll to the number that you want to dial and press OK.
                      Step 5   Press OK again to dial the number.

                      Delete PAB Entry
                      Procedure
                        Step 1   Search for a PAB entry.
                        Step 2   Scroll to the listing and press Select or .
                        Step 3   Choose Options > Delete.
                        Step 4   Press OK to confirm the deletion or press Cancel.

                        Edit PAB Entry
                        Procedure
                          Step 1   Search for a PAB entry.
                          Step 2   Scroll to the listing and press Select or .
                          Step 3   Choose Options > Edit to modify a name or mail address.
                          Step 4   If necessary, choose Options > Phones to modify a phone number.
                          Step 5   Press Update.

                          Add New PAB Entry
                          Procedure
                            Step 1   Access Personal Address Book.
                            Step 2   Access the Search page and choose Options > Submit. You do not need to input search information first.
                            Step 3   Choose Options > New .
                            Step 4   Use the keypad to enter a name or nickname.
                            Step 5   Press Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes. such as 9 or 1.
                            Step 6   Press Submit to add the entry to the database.

                            Assign Fast Dial Code to PAB Entry
                            Procedure
                              Step 1   Search for a PAB entry.
                              Step 2   Scroll to the listing and press Select or .
                              Step 3   Choose Options > Fast Dial.
                              Step 4   Scroll to the Fast Dial code that you want to assign to the number and press Select or .

                              Add New Fast Dial Code (Not Using PAB Entry)
                              Procedure
                                Step 1   Choose > Personal Address Book.
                                Step 2   Select Personal Fast Dials.
                                Step 3   Scroll to a Fast Dial code that is unassigned and press Select or .
                                Step 4   Press Assign.
                                Step 5   Enter a phone number.
                                Step 6   Press Update.

                                Search for Fast-Dial Codes
                                Procedure
                                  Step 1   Choose > Personal Fast Dials.
                                  Step 2   You can choose Options > Previous or Options > Next to move through listings.
                                  Step 3   Scroll to the listing you want and press Select or .

                                  Place Call Using Fast-Dial Code
                                  Procedure
                                    Step 1   Search for a Fast-Dial code.
                                    Step 2   Scroll to the listing you want and press Select or .
                                    Step 3   Press Dial.
                                    Step 4   Choose OK to complete the action.

                                    Delete Fast Dial Code
                                    Procedure
                                      Step 1   Search for a Fast Dial code.
                                      Step 2   Scroll to the listing you want and press Select or .
                                      Step 3   Choose Options > Remove.

                                      Log Out of Personal Directory
                                      Procedure
                                        Step 1   Choose > Personal Address Book (exact name can vary).
                                        Step 2   Choose Logout.

                                        Internal Phone Book

                                        You can store information (such as work phone and mobile phone numbers, and company name) for up to 100 contacts in the Phone Book on your phone.


                                        Note


                                        You can customize the left softkey to open the Phone Book. If customized this way, the left softkey is displayed as Ph Book. For more information, see Custom Phone Screen.



                                        Note


                                        Your system administrator can import up to 100 contacts into your Phone Book if they are stored in a file using XML or CSV format, such as your contacts in Microsoft Outlook or the Cisco Unified Wireless IP Phone 7920. For more information, contact your system administrator.


                                        Tips

                                        • After you assign a speed dial to a contact number, a speed dial icon and number appear underneath the phone number in the contact details.
                                        • You can store up to 100 contacts in the Phone Book, but you can assign only 99 speed dials because Speed Dial 1 is reserved for voicemail.
                                        • If you have contact information stored in another location (for example, in Microsoft Outlook or the Cisco Unified Wireless IP Phone 7920), ask your system administrator whether the file can be imported into your Phone Book.

                                        Add Contact to Phone Book

                                        Procedure
                                          Step 1   Choose > Phone Book or press Ph Book (if available).
                                          Step 2   Perform one of the following actions:
                                          • Press New (if Phone Book is empty).
                                          • Choose Options > New (if Phone Book is not empty).
                                          Step 3   At the New Contact screen, fill in the contact information.
                                          Step 4   When finished, press Options, and then choose Save to save the information or press Cancel.

                                          Assign Primary Number for Contact

                                          Procedure
                                            Step 1   Choose > Phone Book or press Ph Book (if available).
                                            Step 2   Highlight a contact name and choose Options > Details.
                                            Step 3   Select a number:
                                            • Work phone
                                            • Home phone
                                            • Mobile phone
                                            • Other phone
                                            Step 4   Choose Options > Primary.

                                            A (checkmark) appears next to that number.

                                            Note   

                                            The default primary number for a contact is the work phone. You can assign any number as the primary number.

                                            Step 5   When finished, press Options, and then choose Save to save the information or press Cancel.

                                            Change Name or Company Information for Contact

                                            Procedure
                                              Step 1   Choose > Phone Book or press Ph Book (if available).
                                              Step 2   Highlight a contact name and press to view the details.

                                              You may also choose Options > Details.

                                              Step 3   Select the information field and press Change.
                                              Step 4   Enter your changes.
                                              Step 5   When finished, press Options, then choose Save to save the information, or press Cancel.

                                              Change Phone Number for Contact

                                              Procedure
                                                Step 1   Choose > Phone Book or press Ph Book (if available).
                                                Step 2   Highlight a contact name and press to view the details.

                                                You may also choose Options > Details.

                                                Step 3   Select a number:
                                                • Work phone
                                                • Home phone
                                                • Mobile phone
                                                • Other phone
                                                Step 4   Choose Options > Change.
                                                Step 5   Enter your changes.
                                                Step 6   When finished, press Options, and then choose Save to save the information or press Cancel.

                                                Search for Contact in Phone Book

                                                Procedure
                                                  Step 1   Choose > Phone Book or press Ph Book (if available).
                                                  Step 2   Choose Options > Mode and enter the text to search. You can search for first name, last name, nickname, and company name.

                                                  You can enter search text in one of two ways:

                                                  • By pressing a key one or more times until you see the letter or number you need.
                                                  • By having possible matches automatically display after pressing one or more keys (predictive text).
                                                  Step 3   Choose Options > Mode again to change the way you enter search text.

                                                  Remove Contact from Phone Book

                                                  Procedure
                                                    Step 1   Choose > Phone Book or press Ph Book (if available).
                                                    Step 2   Highlight a contact name and choose Options > Delete.

                                                    The contact is removed and the speed dial for this contact number is unassigned.


                                                    Dial Primary Phone Number for Contact

                                                    Procedure
                                                      Step 1   Choose > Phone Book or press Ph Book (if available).
                                                      Step 2   Highlight a contact name. The primary phone number for this contact displays on the lower left. To dial this number, press or Options > Dial.

                                                      The default primary number for a contact is the work phone. You can change the primary number to be any number for this contact.


                                                      Dial Any Phone Number for Contact

                                                      Procedure
                                                        Step 1   Choose > Phone Book or press Ph Book (if available).
                                                        Step 2   Highlight a contact name, and then perform one of the following:
                                                        • Scroll left or right until you see the icon for the phone number you wish to dial:
                                                          • Work phone
                                                          • Home phone
                                                          • Mobile phone
                                                          • Other phone
                                                        • Choose Options > Details, highlight a phone number, and press or Options > Dial.

                                                        Clear All Entries from Phone Book

                                                        Procedure
                                                          Step 1   Choose > Phone Book or press Ph Book (if available).
                                                          Step 2   Press Options and select DeleteAll.

                                                          Copy Phone Number from Call Log to New Phone Book Contact

                                                          Procedure
                                                            Step 1   Choose .
                                                            Step 2   Select one of the following items:
                                                            • Missed Calls
                                                            • Received Calls
                                                            • Placed Calls
                                                            Step 3   Scroll to a phone number, choose Options > Store > New Contact. The Store Contact screen appears.
                                                            Step 4   Enter the First Name, Last Name, Nickname, and Company information.
                                                            Step 5   When finished, choose Options > Save, and then select the phone type to store the number.

                                                            Copy Phone Number from Call Log to Existing Phone Book Contact

                                                            Procedure
                                                              Step 1   Choose .
                                                              Step 2   Select one of the following items:
                                                              • Missed Calls
                                                              • Received Calls
                                                              • Placed Calls
                                                              Step 3   Scroll to a phone number, choose Options > Store > Use Existing Contact.
                                                              Step 4   On the Phone Book contacts list, highlight a name.
                                                              Step 5   Select the phone type to store the number.

                                                              Copy Phone Number from Directory to New Phone Book Contact

                                                              Procedure
                                                                Step 1   Choose > Corporate Directory (name can vary).
                                                                Step 2   Use your keypad to enter the search criteria, such as the name, and then press Search.
                                                                Step 3   When the listing appears, choose Options > Store > New Contact. The Store Contact screen appears.
                                                                Step 4   Enter the First Name, Last Name, Nickname, and Company information.
                                                                Step 5   When finished, choose Options > Save, and then select the phone type to store the number.

                                                                Copy Phone Number from Directory to Existing Phone Book Contact

                                                                Procedure
                                                                  Step 1   Choose > Corporate Directory (name can vary).
                                                                  Step 2   Use your keypad to enter the search criteria, such as the name, and then press Search.
                                                                  Step 3   When the listing appears, choose Options > Store > Use Existing Contact.
                                                                  Step 4   On the Phone Book contacts list, highlight a name.
                                                                  Step 5   Select the phone type to store the number.

                                                                  Assign Speed Dial to Contact Number in Phone Book (from Speed Dial Screen)

                                                                  Speed Dial 1 is always assigned to voicemail. You cannot remove or reassign this speed dial.

                                                                  Procedure
                                                                    Step 1   Choose > Speed Dials.
                                                                    Step 2   Highlight an unassigned speed dial and press Assign. A list of Phone Book contacts appears.
                                                                    Step 3   Highlight a name. Choose the primary number, or scroll left or right to choose another number, and then press Select. The selected number is assigned to the speed dial.

                                                                    Related Information

                                                                    Assign Speed Dial to Contact Number in Phone Book (From Main Screen)

                                                                    Procedure
                                                                      Step 1   Press and hold an unassigned speed-dial number for about 2 seconds, and then press Yes. The Phone Book main screen appears.
                                                                      Step 2   Highlight a contact and press Select to assign the speed dial to the primary number.

                                                                      Unassign Speed Dial

                                                                      Procedure
                                                                        Step 1   Choose > Speed Dials.
                                                                        Step 2   Highlight the assigned speed dial and press Delete.
                                                                        Step 3   Press Yes to confirm, or No to cancel.