Cisco Unified IP Phones 7906G and 7911G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Calling Features
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Calling Features

Contents

Calling Features

Calling Features Overview

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Basic Call Options

Use the procedures that follow to make basic calls.

Tips

  • You can dial on-hook without a dial tone (predial). To predial, enter a number, then go off-hook by lifting the handset and press Dial.
  • When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, scroll to it, press Dial, and go off-hook.
  • If you make a mistake while dialing, press << to erase digits.
  • If parties on a call hear a beep tone, the call might be monitored or recorded. Contact your system administrator for more information.
  • You can start or stop a recording by pressing the Record softkey on your phone.
  • Your phone might be set up for international call logging, which is indicated by a "+" symbol on the call logs, redial, or call directory entries. See your system administrator for more information.
Related Information

Place Call

Procedure
Pick up the handset and dial the number.

Dial On-hook (With Dial Tone)

Procedure
Press New Call and dial the number.

Redial Number

Procedure
Press Redial.

Place Call When Another Call is Active

Procedure
    Step 1   Press .
    Step 2   Press New Call.
    Step 3   Enter a number.

    Dial from Call Log

    Procedure
      Step 1   Press and select Directories.
      Step 2   Select one of the following options:
      • Missed Calls
      • Received Calls
      • Placed Calls
      Step 3   Scroll to the number and press Dial.

      Additional Call Options

      You can place calls using special features and services that might be available on your phone. Contact your system administrator for more information about these additional options.

      Tips

      For information on placing a call using your Cisco Extension Mobility profile, see Cisco Extension Mobility.

      Dial from Corporate Directory on Personal Computer Using Cisco WebDialer

      Procedure
        Step 1   Open a web browser and go to a WebDialer-enabled corporate directory.
        Step 2   Click the number that you want to dial.

        Notify When Busy or Ringing Extension Available (CallBack)


        Note


        When a call is being chaperoned, the call chaperone cannot use CallBack.


        Procedure
          Step 1   Press CallBack while listening to the busy tone or ring sound.
          Step 2   Hang up. Your phone alerts you when the line is free.
          Step 3   Place the call again.

          Make Priority (Precedence) Call

          Only SCCP phones support priority calling.

          Procedure
          Enter the Multilevel Precedence and Preemption (MLPP) access number, followed by a phone number.

          Dial Personal Address Book (PAB) Entry

          Procedure
            Step 1   Press and select Directories > Personal Directory to log in.
            Step 2   Choose Personal Address Book and search for a listing.

            Place Call Using Billing or Tracking Code

            Only SCCP phones support billing or tracking codes.

            Procedure
              Step 1   Dial a number.
              Step 2   After the tone, enter a Client Matter Code (CMC) or a Forced Authorization Code (FAC).

              Make Call from Mobile Phone Using Mobile Voice Access

              Procedure
                Step 1   Obtain your Mobile Voice Access number and PIN from your system administrator.
                Step 2   Dial your assigned Mobile Voice access number.
                Step 3   Enter your mobile phone number (if requested) and PIN.
                Step 4   Press 1 to make a call to an enterprise IP Phone.
                Step 5   Dial a desktop phone number other than your desktop phone number.

                Place Fast Dial Call

                Before using this option, your system administrator must configure this feature and assign a service URL to the line button. Contact your system administrator for more information.

                Procedure
                  Step 1   Press the Fast Dial line button.
                  Step 2   Scroll to or press the index number to find and select an entry.

                  The system dials the specified number.


                  Place Call Using PAB

                  Before using this option, your system administrator must configure this feature and assign a service URL to the line button. For more information, contact your system administrator.

                  Procedure
                    Step 1   Press the PAB line button.
                    Step 2   Access the contact and select the number.

                    The system dials the specified number.


                    Call Answer

                    You can answer a call by simply lifting the handset, or you can use other options if they are available on your phone.

                    If you want to...

                    Then...

                    For more information, see...

                    Switch from a connected call to answer a new call

                    Press Answer.

                    Hold and Resume.

                    Answer a call using call waiting

                    Press Answer.

                    Hold and Resume.

                    Send a call to a voice message system

                    Press iDivert.

                    Call Transfer to Voice Message System.

                    Automatically connect incoming calls

                    Use AutoAnswer.

                    AutoAnswer.

                    Retrieve a parked call on another phone

                    Use Call Park or Directed Call Park.

                    Call Park.

                    Use your phone to answer a call ringing elsewhere

                    Use Call Pickup.

                    Call PickUp.

                    Answer a priority call (SCCP phones only)

                    Hang up the current call and press Answer.

                    Priority Calls.

                    Answer a call on your mobile phone or other remote destination

                    Set up Mobile Connect and answer your phone.

                    When you enable Mobile Connect:

                    • Your desktop and remote destinations receive calls simultaneously.
                    • When you answer the call on your desktop phone, the remote destinations stop ringing, are disconnected, and display a missed call message.
                    • When you answer the call on one remote destination, the other remote destinations stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.

                    Business Calls Using Single Phone Number.

                    Tips

                    • If parties on a call hear a beep tone, the call might be monitored or recorded. Contact your system administrator for more information.
                    • If you work in a contact center or similar environment, you can create, update, and delete your own prerecorded greeting that plays automatically if Agent Greeting is configured for your phone. For more information, contact your system administrator.
                    • A Call Chaperone user cannot answer an incoming call while calls are being chaperoned.

                    Call Disconnect

                    To end a call, simply hang up. Here are some more details.

                    If you want to...

                    Then...

                    Hang up while using the handset

                    Return the handset to its cradle. Or press EndCall.

                    Hang up while monitoring a call (using the speaker)

                    Press EndCall.

                    Hang up one call, but preserve another call on the same line

                    Press EndCall. If necessary, remove the call from hold first.

                    Hold and Resume

                    You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the call timer and in the line area. When using a shared line and another phone user puts the call on hold, the Remote Hold icon appears next to the call timer and in the line area. In both cases, the hold LED is solid red .

                    If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to ringing after a certain period of time. The reverting calls remains on hold until you resume it or until Hold Reversion times out.

                    Your phone indicates the presence of a reverting call by:

                    • Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).
                    • Briefly displaying a Hold Reversion message in the status bar at the bottom of the phone screen.
                    • Displaying the animated Hold Reversion icon next to the caller ID for the held call.

                    Tips

                    • Engaging the Hold feature typically generates music (if Music on Hold is configured) or a beeping tone.
                    • When a held call is highlighted, the Hold button becomes lit (red). When a call that is not held is highlighted, and there are other held calls on the line, the Hold button changes to blinking (red).
                    • If you receive an alert for an incoming call and a reverting call at the same time, by default your phone shifts the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting.
                    • If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.
                    • The duration between Hold Reversion alerts is determined by your system administrator.
                    • When a call is chaperoned, the call chaperon cannot use Hold.

                    Place Call on Hold

                    Procedure
                      Step 1   Make sure that the call you want to put on hold is highlighted.
                      Step 2   Press .

                      Remove Call from Hold

                      Procedure
                        Step 1   Make sure the appropriate call is highlighted.
                        Step 2   Press .

                        Multiple Calls

                        Understanding how multiple calls display on your phone can help you organize your call-handling efforts.

                        Your phone displays calls as follows for the highlighted line:

                        • Calls with the highest precedence and longest duration display at the top of the list.
                        • Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last.

                        You can switch between multiple calls on your phone.

                        Switch Between Connected Calls

                        Procedure
                          Step 1   Make sure the call that you want to switch to is highlighted.
                          Step 2   Press . Any active call is placed on hold and the selected call resumes.

                          Switch from Connected Call to Answer Ringing Call

                          Procedure
                          Press Answer. Any active call is placed on hold.

                          In-Progress Call Movement

                          You can switch in-progress calls between the desktop phone and your mobile phone or other remote destination.

                          Switch In-Progress Call from Desk Phone to Mobile Phone

                          Procedure
                            Step 1   Press the Mobility softkey and select Send call to mobile.
                            Step 2   Answer the in-progress call on your mobile phone.

                            Switch In-Progress Call from Mobile Phone to Desk Phone

                            Procedure
                              Step 1   Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.
                              Step 2   Press Answer softkey on your desk phone within 4 seconds and start talking on the desk phone.

                              Switch In-Progress Call from Mobile Phone to Desk Phone Sharing Same Line (Session Handoff)

                              Procedure
                                Step 1   While on your mobile phone, enter the access code for the Session Handoff feature (for example, *74). Contact your system administrator for a list of access codes.
                                Step 2   Hang up the call on your mobile phone to disconnect the mobile phone but not the call.
                                Step 3   Press Answer on your desk phone within 10 seconds and start talking on the desk phone. Your system administrator sets the maximum number of seconds you have to answer the call on your desk phone.

                                The other Cisco Unified devices that share the same line display a Remote in Use message.


                                Call Transfer

                                Transfer redirects a connected call. The target is the number to which you want to transfer the call.

                                Tips

                                • If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up.
                                • If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold.
                                • You cannot use Transfer to redirect a call on hold. Press again to remove the call from hold before transferring it.
                                • When a call is chaperoned, the call chaperone cannot use transfer.

                                Transfer Call Without Talking to Transfer Recipient

                                Procedure
                                  Step 1   From an active call, press Transfer.
                                  Step 2   Enter the target number.
                                  Step 3   Press Transfer again to complete the transfer or EndCall to cancel.
                                  Step 4   If your phone has on-hook transfer enabled, complete the transfer by hanging up.

                                  Talk to Transfer Recipient Before Transferring Call (Consult Transfer)

                                  Procedure
                                    Step 1   From an active call, press Transfer.
                                    Step 2   Enter the target number.
                                    Step 3   Wait for the transfer recipient to answer.
                                    Step 4   Press Transfer again to complete the transfer or EndCall to cancel.
                                    Step 5   If your phone has on-hook transfer enabled, complete the transfer by hanging up.

                                    Call Transfer to Voice Message System

                                    You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to the voice message system of another party.

                                    • If the call was originally sent to the phone of another person, iDivert allows you to redirect the call either to your own voice message system or to the voice message system of the original called party. Your system administrator makes this option available to you.
                                    • If the call is sent to you directly (not transferred or forwarded to you), or if your phone does not support the option described above, using iDivert redirects the call to your voice message system.

                                    Tips

                                    • If your phone displays a menu that disappears before you make your selection, you can press iDivert again to redisplay the menu. You can also contact your system administrator to configure a longer timeout value.
                                    • When you switch an in-progress call from your mobile phone to Cisco Unified phones that share the same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified phones. The iDivert feature returns when the call ends.

                                    Send Active, Ringing, or On-Hold Call to Voice Message System

                                    Procedure
                                      Step 1   Press iDivert.

                                      If you have no redirect options available, the call transfers to your voice message system.

                                      Step 2   If you have redirect options available, your phone displays a new menu. Choose an option to redirect the call.

                                      Call Forward

                                      You can use the call forwarding features to redirect incoming calls from your phone to another number.

                                      Your system administrator might allow you to choose from two types of call forwarding features:

                                      • Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.
                                      • Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)—Applies to certain calls that you receive, according to conditions.

                                      You can access Call Forward All on your phone or from your Cisco Unified Communications Manager User Options web pages; conditional call forwarding features are accessible only from your User Options web pages. Your system administrator determines which call forwarding features are available to you.

                                      Tips

                                      • Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.
                                      • You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company.
                                      • Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.
                                      • Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you. With override enabled, a call placed from the target phone to your phone is not forwarded, but rings through.
                                      • Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a call forwarding loop or would exceed the maximum number of links permitted in a call forwarding chain.
                                      • When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the same line (Session Handoff), the Call Forward feature is disabled on the Cisco Unified devices. The Call Forward feature returns when the call ends.
                                      • When Call Forward is in effect, look for:
                                        • Alternating call forwarding icons displayed next to your phone number.
                                        • The call forward target number in the status line.

                                      Set Up and Cancel Call Forward All from Phone

                                      Procedure
                                        Step 1   To set up Call Forward All, press CFwdALL and enter a target phone number.

                                        The phone displays visual indications that the phone is forwarding all calls.

                                        Step 2   To cancel Call Forward All, press CFwdALL.

                                        The phone display removes the visual indications that the phone is forwarded.


                                        Set up or Cancel Call Forward Remotely

                                        Procedure
                                          Step 1   Log in to your User Options web pages.
                                          Step 2   Access your call forwarding settings.

                                          Do Not Disturb

                                          Do Not Disturb (DND) turns off all audible and visual notifications of incoming calls. Your system administrator enables DND on your phone.

                                          When DND and Call Forward are enabled on your phone, calls forwards immediately and the caller does not hear a busy tone.

                                          DND interaction with other types of calls includes:

                                          • DND does not affect intercom calls or nonintercom priority calls.
                                          • If both DND and AutoAnswer are enabled, only intercom calls autoanswer.
                                          • When you switch an in-progress call from your mobile phone to Cisco Unified phones that share the same line (Session Handoff), the phone disables the DND feature. The DND feature returns when the call ends.

                                          Turn DND On and Off

                                          Procedure
                                            Step 1   To turn DND on, press DND.

                                            "Do Not Disturb" displays on the status line, and the ring tone is turned off.

                                            Step 2   To turn DND off, press DND.

                                            Turn DND Off from Call Preferences

                                            Procedure
                                              Step 1   Press > Device Configuration > Call Preferences > Do Not Disturb.
                                              Step 2   Select No, and then press Save.

                                              Set Up DND Settings

                                              If your system administrator configured DND settings to appear on the User Options page, perform these steps:

                                              Procedure
                                                Step 1   Log in to your User Options web pages.
                                                Step 2   From the drop-down menu, choose User Options > Device.
                                                Step 3   You can set the following options:
                                                • Do Not Disturb: Set to enable/disable DND.
                                                • DND Option: Choose either Call Reject (to turn off all audible and visual notifications) or Ringer Off (to turn off only the ringer).
                                                • DND Incoming Call Alert (applies to either DND option set): Set the alert to beep only, flash only, disable the alert, or choose "None" (to use the "Alert" setting configured by your system administrator).

                                                Conference Calls

                                                Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call.

                                                You can create a conference in various ways, depending on your needs and the features available on your phone.

                                                • Conference

                                                  Allows you to create a standard (ad hoc) conference by calling each participant. Use Confrn. Conference is available on most phones.

                                                • Join

                                                  Allows you to create a standard (ad hoc) conference by combining existing calls. Use Join.

                                                • cBarge

                                                  Allows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. Use cBarge. cBarge is only available on phones that use shared lines.

                                                • Meet-Me

                                                  Allows you to create or join a conference by calling a conference number. Use MeetMe.

                                                Adhoc Conference

                                                Adhoc conference allows you to call each participant. Conference is available on most phones.

                                                Create Conference by Calling Participants

                                                Procedure
                                                  Step 1   From a connected call, press Confrn.
                                                  Step 2   Enter the phone number of the participant.
                                                  Step 3   Wait for the call to connect.
                                                  Step 4   Press Confrn again to add the participant to your call.
                                                  Step 5   Repeat to add additional participants.

                                                  Add New Participants to Existing Conference

                                                  Your system administrator determines whether noninitiators of a conference can add or remove participants.

                                                  Procedure
                                                    Step 1   From a connected call, press Confrn.
                                                    Step 2   Enter the phone number of the participant.
                                                    Step 3   Wait for the call to connect.
                                                    Step 4   Press Confrn again to add the participant to your call.
                                                    Step 5   Repeat to add additional participants.

                                                    Join Conference

                                                    Join allows you to combine two or more existing calls to create a conference in which you are a participant.

                                                    Join Together Existing Calls on Single Phone Line

                                                    Procedure
                                                      Step 1   From an active call, highlight another call that you want to include in the conference and press Select.

                                                      Selected calls display this icon .

                                                      Step 2   Repeat this step for each call that you want to add.
                                                      Step 3   Press Join. You may need to press the more softkey to see Join.

                                                      Join Together Two Existing Conferences

                                                      Check with your system administrator to see if this feature is available to you.

                                                      Procedure
                                                      Use the Join or DirTrfr softkeys.

                                                      Barge Conference

                                                      You can create a conference by using cBarge to add yourself to a call on a shared line

                                                      Related Information

                                                      Create Conference by Barging Call on Shared Line

                                                      Procedure
                                                      Highlight the call and press cBarge to complete the action.

                                                      Meet Me Conference

                                                      Meet Me conferencing allows you to start or join a conference by calling the conference number.

                                                      Tip

                                                      • If you call a secure Meet Me conference number from a nonsecure phone, your phone displays the message Device Not Authorized. For more information, see Secure Calls.
                                                      • A Meet Me conference ends when all participants hang up.
                                                      • If the conference initiator disconnects, the conference call continues until all participants hang up.

                                                      Start Meet Me Conference

                                                      Participants cannot join the conference until the initiator starts the conference.

                                                      Procedure
                                                        Step 1   Obtain a Meet Me phone number from your system administrator.
                                                        Step 2   Distribute the number to participants.
                                                        Step 3   When you are ready to start the meeting, go off-hook to get a dial tone, then press MeetMe.
                                                        Step 4   Dial the Meet Me conference number.

                                                        Participants can now join the conference by dialing the Meet Me number.


                                                        Join Meet Me Conference

                                                        Procedure
                                                          Step 1   Dial the Meet Me conference number provided by the conference initiator.
                                                          Step 2   If you hear a busy tone, the conference initiator has not joined the conference. Wait a minute and then try your call again.

                                                          Conference Participants List

                                                          During a standard (ad hoc) conference, you can view a list of participants and remove participants.

                                                          Control Conference Using Participants List

                                                          The conference participants list, ConfList, displays a maximum of 16 participants. Though users can add as many conference participants as the conference bridge supports, ConfList displays 16 participants only. As new participants join the conference, ConfList displays only the last 16 participants who have joined.

                                                          Procedure
                                                            Step 1   Press ConfList or Conference List.

                                                            Participants are listed in the order in which they join the conference with the most recent additions at the top.

                                                            Step 2   To get an updated list of conference participants, press Update.
                                                            Step 3   To see who initiated the conference, locate the participant listed at the bottom of the list with an asterisk (*) next to the name.
                                                            Step 4   To remove any conference participant, highlight the participant’s name and press Remove.
                                                            Step 5   To drop the last participant added to the conference, press RMLstC.

                                                            You can remove participants only if you initiated the conference call.


                                                            Verify Conference Call Security

                                                            Procedure
                                                              Step 1   To verify conference security, press ConfList or Conference List.
                                                              Step 2   To verify that a conference call is secure, look for the or icon after Conference on the phone screen.
                                                              Step 3   To verify that a participant is calling from a secure phone, look for the or icon beside the participant’s name on the phone screen.

                                                              Advanced Call Handling

                                                              Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment.

                                                              Speed Dial

                                                              Speed Dial allows you to enter an index number or select a phone screen item to place a call. Depending on the configuration, your phone can support several speed-dial features:

                                                              • Speed Dials
                                                              • Abbreviated Dialing
                                                              • Fast Dials

                                                              To set up speed-dial numbers and Abbreviated Dial, you must be able to access your User Options web pages. To set up Fast Dials, you must access to the Personal Directory feature. Alternately, your system administrator can configure Speed-dial features for you.

                                                              Make Call Using Speed-Dial Buttons

                                                              Procedure
                                                                Step 1   Set up Speed-dial buttons.
                                                                Step 2   To place a call, press (a Speed-dial button).

                                                                Make Call Using On-Hook Abbreviated Dial

                                                                Procedure
                                                                  Step 1   Set up Abbreviated Dialing codes.
                                                                  Step 2   To place a call, enter the Abbreviated Dialing code and press AbbrDial.

                                                                  Make Call Using Off-Hook Abbreviated Dial

                                                                  Procedure
                                                                    Step 1   Pick up the handset.
                                                                    Step 2   Press AbbrDial and enter the abbreviated dial code using the keypad.
                                                                    Step 3   Press AbbrDial again.

                                                                    Make Conference Using Off-Hook Abbreviated Dial

                                                                    Procedure
                                                                      Step 1   Press the Confrn softkey. The user will hear dial tone.
                                                                      Step 2   Press the AbbrDial softkey and enter the abbreviated dial code using the keypad.
                                                                      Step 3   Press the AbbrDial softkey again.
                                                                      Step 4   Press the Confrn softkey again.

                                                                      Transfer Call Using Off-Hook Abbreviated Dial

                                                                      Procedure
                                                                        Step 1   Press the Transfer softkey. The user will hear dial tone.
                                                                        Step 2   Press the AbbrDial softkey and enter the abbreviated dial code using the keypad.
                                                                        Step 3   Press the AbbrDial softkey again.
                                                                        Step 4   Press the Transfer softkey again.

                                                                        Make Call Using Off-Hook Abbreviated Dial with Call on Hold

                                                                        Procedure
                                                                          Step 1   Press the NewCall softkey.
                                                                          Step 2   Press the AbbrDial softkey and enter the abbreviated dial code using the keypad.
                                                                          Step 3   Press the AbbrDial softkey again.

                                                                          Make Call Using Fast Dial

                                                                          Procedure
                                                                            Step 1   Create a Personal Address Book entry and assign a Fast Dial code.
                                                                            Step 2   To place a call, access the Fast Dial service on your phone.

                                                                            Call PickUp

                                                                            Call PickUp allows you to answer a call ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling tasks with coworkers.

                                                                            Tips

                                                                            • If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).
                                                                            • If you press GPickUp and enter a line number, your phone picks up the ringing call on that particular line (if available).
                                                                            • Depending on how your phone is configured, you might receive an audio or visual alert about a call to your pickup group.

                                                                            Answer Call Ringing on Another Extension Within Call Pickup Group

                                                                            Procedure
                                                                              Step 1   Press PickUp. You might have to go off-hook to display the softkey.

                                                                              If your phone supports autopickup, you are now connected to the call.

                                                                              Step 2   If the call rings, press Answer to connect to the call.

                                                                              Answer Call Ringing on Another Extension Outside Call Pickup Group

                                                                              Procedure
                                                                                Step 1   Press GPickUp. You might have to go off-hook to display the softkey.
                                                                                Step 2   Enter the group pickup number.

                                                                                If your phone supports autopickup, you are now connected to the call.

                                                                                Step 3   If the call rings, press Answer to connect to the call.

                                                                                Answer Call Ringing on Another Extension in Group or in Associated Group

                                                                                Procedure
                                                                                  Step 1   Press OPickUp. You might have to go off-hook to display the softkey.

                                                                                  If your phone supports autopickup, you are now connected to the call.

                                                                                  Step 2   If the call rings, press Answer to connect to the call.

                                                                                  Answer Call Ringing on Particular Extension (Line Number)

                                                                                  Procedure
                                                                                    Step 1   Press the GPickUpsoftkey. You might have to go off-hook to display the softkey.
                                                                                    Step 2   Enter the line number with the call that you want to pick up. For example, if the call that you want to pick up is ringing on line 12345, enter 12345.

                                                                                    If your phone supports auto-pickup, you are now connected to the call.

                                                                                    Step 3   If the call rings, press Answer to connect to the call.

                                                                                    Call Park

                                                                                    You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a coworker’s desk or in a conference room).

                                                                                    You can park a call by using these methods:

                                                                                    • Call Park: Use Park to store the call. Your phone displays the call park number where the system stored your call. You must record this number and then use the same number to retrieve the call.
                                                                                    • Directed Call Park: Use Transfer to direct the call to an available directed call park number that you dial or speed dial. To retrieve the call from a directed call park number, you must dial the park retrieval prefix and then dial or speed dial the same directed call park number.

                                                                                    Tip

                                                                                    You have a limited time to retrieve a parked call before it reverts to ringing at the original number. Contact your system administrator for details.

                                                                                    Store and Retrieve Active Call Using Call Park

                                                                                    Procedure
                                                                                      Step 1   During a call, press Park. You may need to press more to see Park.
                                                                                      Step 2   Record the call park number displayed on your phone screen.
                                                                                      Step 3   Hang up.
                                                                                      Step 4   To pick up the parked call, enter the call park number from any Cisco Unified IP Phone in your network.

                                                                                      Direct and Store Active Call at Directed Call Park Number

                                                                                      Procedure
                                                                                        Step 1   During a call, press Transfer.
                                                                                        Step 2   Select a speed-dial number assigned to a directed call park number or dial the number.
                                                                                        Step 3   Press Transfer again to finish storing the call.

                                                                                        Retrieve Parked Call from Directed Call Park Number

                                                                                        Procedure
                                                                                        From any Cisco Unified IP Phone in your network, use one of the following methods
                                                                                        1. Enter the park retrieval prefix and dial the directed call park number.
                                                                                        2. Enter the park retrieval prefix, select the speed-dial for the directed call park number to connect to the call.

                                                                                        Hunt Groups

                                                                                        If your organization receives a large number of incoming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone.

                                                                                        When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups.

                                                                                        Tip

                                                                                        Logging out of hunt groups does not prevent nonhunt group calls from ringing your phone.

                                                                                        Log In and Out of Hunt Groups

                                                                                        Procedure
                                                                                          Step 1   Press HLog. You are now logged into the Hunt Group.
                                                                                          Step 2   Press HLog. Your phone screen displays Logged out of Hunt Group.

                                                                                          Shared Lines

                                                                                          Your system administrator might ask you to use a shared line if you:

                                                                                          • Have multiple phones and want one phone number
                                                                                          • Share call-handling tasks with coworkers
                                                                                          • Handle calls on behalf of a manager

                                                                                          Remote-In-Use Icon

                                                                                          The remote-in-use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears.

                                                                                          Call Information and Barge

                                                                                          Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. See Privacy for exceptions.

                                                                                          When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See Barge, cBarge, and Shared-Line Calls.

                                                                                          Privacy

                                                                                          If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents coworkers from barging your calls. See Privacy and Shared Lines.


                                                                                          Note


                                                                                          The maximum number of calls that a shared line supports can vary by phone.


                                                                                          Barge, cBarge, and Shared-Line Calls

                                                                                          You can use barge features (cBarge and Barge) to add yourself to calls on your shared line. Calls must be nonprivate calls.

                                                                                          Depending on how your phone is configured, you can add yourself to a call on a shared line using either cBarge or Barge:

                                                                                          • cBarge converts the call into a standard conference, allowing you to add new participants.
                                                                                          • Barge allows you to add yourself to the call but does not convert the call into a conference or allow you to add new participants.
                                                                                          Tips
                                                                                          • When you barge a call, other parties might hear a beep tone announcing your presence. With cBarge, other parties hear a brief audio interruption and the phone screen changes to display conference details.
                                                                                          • When you leave a call that you have barged, other parties hear a beep-beep tone.
                                                                                          • If a phone that is using the shared line has Privacy enabled, call information and barge softkeys do not appear on the other phones that share the line.
                                                                                          • If a phone that is using the shared line has Privacy disabled and it is configured with Private Line Automated Ringdown (PLAR), the Barge and cBarge features are still available.
                                                                                          • You are disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.
                                                                                          • To see if a shared line is in use, look for the remote-in-use icon .
                                                                                          • To view conference participants (if you used cBarge), see Conference Participants List.
                                                                                          Related Information
                                                                                          Barge into Shared Line Call
                                                                                          Procedure
                                                                                            Step 1   Highlight a remote-in-use call.
                                                                                            Step 2   Press Barge. You may need to press the more softkey to display Barge. Other parties hear a beep tone announcing your presence.

                                                                                            Privacy and Shared Lines

                                                                                            If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.

                                                                                            Tip

                                                                                            If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.

                                                                                            Prevent and Allow Others to View or Barge Calls on Shared Line
                                                                                            Procedure
                                                                                              Step 1   To prevent others from viewing or barging calls on a shared line,
                                                                                              1. Press more > Private.
                                                                                              2. To verify that Privacy is on, look for the Privacy-enabled icon next to "Private" on the phone screen.
                                                                                              Step 2   To allow others to view or barge calls on a shared line.
                                                                                              1. Press more > Private.
                                                                                              2. To verify that Privacy is off, look for the Privacy-disabled icon next to "Private" on the phone screen.

                                                                                              Secure Calls

                                                                                              Depending on how your system administrator has configured your phone system, your phone might support placing and receiving secure calls. To determine if you can place secure calls, see your administrator.

                                                                                              Your phone can support these types of calls:

                                                                                              • Authenticated call: The identities of the phones participating in the call have been verified.
                                                                                              • Encrypted call: The phone is receives and transmits encrypted audio (your conversation) within the Cisco Unified Communications Manager network. Encrypted calls are authenticated.
                                                                                              • Protected call: The phone is a secure (encrypted and trusted) device on the Cisco Unified Communications Manager server and is configured as a "Protected Device" in Cisco Unified Communications Manager Administration. If "Play Secure Indication Tone" is enabled (True) in Cisco Unified Communications Manager Administration, the protected phone plays a secure or nonsecure indication tone at the beginning of the call:
                                                                                                • When end-to-end secure media is established through the Secure Real-Time Transfer Protocol (SRTP) and the call status is secure, the phone plays the secure indication tone (three long beeps with brief pauses).
                                                                                                • When end-to-end nonsecure media is established through the Real-Time Protocol (RTP) and the call status is nonsecure, the phone plays the nonsecure indication tone (six short beeps with brief pauses). If the Play Secure Indication Tone option is disabled (False), no tone is played.
                                                                                              • Nonprotected call: The phone does not have a "Protected Device" status in Cisco Unified Communications Manager. No secure or nonsecure indication tone is played.
                                                                                              • Nonsecure call: The phone is not protected on the Cisco Unified Communications Manager server and the call status is nonsecure.

                                                                                              For more information, contact your system administrator.

                                                                                              The following table describes ways to check call information.

                                                                                              If you want to...

                                                                                              Then...

                                                                                              Check the level of a call or conference

                                                                                              Look for a security icon in the top right corner of the call activity area, next to the call duration timer:

                                                                                              Authenticated call or conference

                                                                                              Encrypted call or conference

                                                                                              Nonsecure call or conference

                                                                                              Verify that the phone connection (call status) is secure

                                                                                              Listen for a secure indication tone at the beginning of the call:

                                                                                              • Secure call status: f the phone is protected, the "Play Secure Indication Tone" is enabled, and the call status is secure, a secure indication tone plays on the protected phone at the beginning of a call (three long beeps with pauses). The lock icon is also present to indicate that the call is secure.
                                                                                              • Nonsecure call status: If the phone is protected, the "Play Secure Indication Tone" is enabled, and the call status is nonsecure, a nonsecure indication tone plays on the protected phone at the beginning of a call (six short beeps with brief pauses). The play arrow icon is also present to indicate that the call is not secure.

                                                                                              For more information, contact your system administrator.


                                                                                              Note


                                                                                              There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, contact your system administrator.



                                                                                              Note


                                                                                              A device engaged in a call is either trusted or untrusted. Lock or shield icons are not displayed on a Cisco Unified IP Phone screen when a call is to or from an untrusted device, even though the call might be secure.


                                                                                              Suspicious Call Trace

                                                                                              If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages

                                                                                              Notify System Administrator About Suspicious or Harassing Call

                                                                                              Procedure
                                                                                              Press MCID.

                                                                                              Your phone plays a tone and displays the message MCID successful. Your administrator receives notification about the call with supporting information to take appropriate actions.


                                                                                              Priority Calls

                                                                                              This feature applies to SCCP phones only.

                                                                                              In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

                                                                                              Keep these terms in mind:

                                                                                              • Precedence indicates the priority associated with a call.
                                                                                              • Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.

                                                                                              If you...

                                                                                              Then...

                                                                                              Want to choose a priority (precedence) level for an outgoing call

                                                                                              Contact your system administrator for a list of corresponding precedence numbers for calls.

                                                                                              Want to make a priority (precedence) call

                                                                                              Enter the MLPP access number (provided by your system administrator) followed by the phone number.

                                                                                              Hear a special ring (faster than usual) or special call waiting tone

                                                                                              You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call.

                                                                                              Want to view priority level of a call

                                                                                              Look for an MLPP icon on your phone screen:

                                                                                              Priority call

                                                                                              Medium priority (immediate) call

                                                                                              High priority (flash) call

                                                                                              Highest priority (flash override) or Executive Override call

                                                                                              Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine).

                                                                                              Want to accept a higher-priority call

                                                                                              Answer the call as usual. If necessary, end an active call first.

                                                                                              Hear a continuous tone interrupting your call

                                                                                              You or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher priority call to ring through.

                                                                                              Tips

                                                                                              • When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones.
                                                                                              • If you enter an invalid MLPP access number, a verbal announcement alerts you of the error.
                                                                                              • An MLPP-enabled call retains its priority and preemptive status when you:
                                                                                                • Put the call on hold
                                                                                                • Transfer the call
                                                                                                • Add the call to a three-way conference
                                                                                                • Answer the call using PickUp
                                                                                              • MLPP overrides the Do Not Disturb (DND) feature.

                                                                                              Cisco Extension Mobility

                                                                                              Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.

                                                                                              The Cisco Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco Unified IP Phone.

                                                                                              Tips

                                                                                              • EM automatically logs you out after a certain amount of time. Your system administrator establishes this time limit.
                                                                                              • Changes that you make to your EM profile from your Cisco Unified Communications Manager User Options web pages take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time you log in.
                                                                                              • Changes that you make to the phone from your User Options web pages take effect immediately if you are logged out of EM; otherwise, changes take effect after you log out.
                                                                                              • Local settings controlled by the phone are not maintained in your EM profile.

                                                                                              Log In to EM

                                                                                              Procedure
                                                                                                Step 1   Press and choose Services > EM Service (name can vary).
                                                                                                Step 2   Enter your user ID and PIN (provided by your system administrator).
                                                                                                Step 3   If prompted, select a device profile.

                                                                                                Log Out of EM

                                                                                                Procedure
                                                                                                  Step 1   Press and choose Services > EM Service (name can vary).
                                                                                                  Step 2   When prompted to log out, press Yes.

                                                                                                  Change PIN Using Change Credentials Service

                                                                                                  Procedure
                                                                                                    Step 1   Press and choose Services > Change Credentials.
                                                                                                    Step 2   Enter your User ID in the User ID field.
                                                                                                    Step 3   Enter your PIN in the Current PIN field.
                                                                                                    Step 4   Enter your new PIN in the New PIN field.
                                                                                                    Step 5   Enter your new PIN again in the Confirm PIN field.
                                                                                                    Step 6   Press Change.

                                                                                                    You will see a PIN Change Successful message.

                                                                                                    Step 7   Press Exit.

                                                                                                    Change PIN Using ChangePIN Softkey

                                                                                                    Procedure
                                                                                                      Step 1   Press and choose Services > EM Service (name can vary).
                                                                                                      Step 2   Press ChangePIN.
                                                                                                      Step 3   Enter your PIN in the Current PIN field.
                                                                                                      Step 4   Enter your new PIN in the New PIN field.
                                                                                                      Step 5   Enter your new PIN again in the Confirm PIN field.
                                                                                                      Step 6   Press Change.

                                                                                                      You see the PIN Change Successful message.

                                                                                                      Step 7   Press Exit.

                                                                                                      Business Calls Using Single Phone Number

                                                                                                      Intelligent Session Control associates your mobile phone number with your business IP phone number. When you receive a call to your remote destination (mobile phone), your desk phone does not ring; only your remote destination rings. When an incoming call is answered on the mobile phone, the desk phone displays a Remote in Use message.

                                                                                                      During a call you can also use any of your mobile phone features. For example, if you receive a call on your mobile number, you can answer the call from either your desk phone or you can hand off the call from your mobile phone to your desk phone.

                                                                                                      If you want to...

                                                                                                      Then...

                                                                                                      Transfer your incoming mobile active call to desk phone

                                                                                                      Use the various features of your mobile phone (for example, *74). Contact your system administrator for a list of access codes.

                                                                                                      Mobile Connect and Mobile Voice Access

                                                                                                      With Mobile Connect and Mobile Voice Access installed, you can use your mobile phone to handle calls associated with your desktop phone number.

                                                                                                      If you want to...

                                                                                                      Then...

                                                                                                      Configure Mobile Connect

                                                                                                      Use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations. See Phone and Access List Set Up for Mobile Connect.

                                                                                                      Answer a call using your mobile phone

                                                                                                      See Call Answer.

                                                                                                      Switch an in-progress call between your desk phone and mobile phone

                                                                                                      See In-Progress Call Movement.

                                                                                                      Make a call from your mobile phone

                                                                                                      See Additional Call Options.

                                                                                                      If you incorrectly enter any requested information (such as mobile phone number or PIN) three times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of time. See your system administrator if you need assistance.

                                                                                                      Tips

                                                                                                      When calling Mobile Voice Access, you must enter the number you are calling and your PIN if any of the following are true:

                                                                                                      • The number you are calling from is not one of your remote destinations.
                                                                                                      • The number is blocked by you or your carrier (shown as "Unknown Number").
                                                                                                      • The number is not accurately matched in the Cisco Unified Communications Manager database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database.
                                                                                                      Related Information
                                                                                                      Put Call Picked Up on Mobile Phone on Hold
                                                                                                      Procedure
                                                                                                        Step 1   Press Enterprise Hold (name may vary).

                                                                                                        The other party is placed on hold.

                                                                                                        Step 2   On your mobile phone, press Resume (name may vary).

                                                                                                        Initiate Conference Call on Call Picked Up on Mobile Phone
                                                                                                        Procedure
                                                                                                          Step 1   Press Enterprise Conference (name may vary) your mobile phone.
                                                                                                          Step 2   Dial your enterprise access code for conferencing to initiate a new call. The other party is placed on hold.
                                                                                                          Step 3   Press Enterprise Conference to complete the conference set-up and include both callers in the conference.

                                                                                                          Connect to Mobile Voice Access
                                                                                                          Procedure
                                                                                                            Step 1   From any phone, dial your assigned Mobile Voice Access number.
                                                                                                            Step 2   Enter the number you are calling from, if prompted, and your PIN.

                                                                                                            Turn On Mobile Connect from Mobile Phone
                                                                                                            Procedure
                                                                                                              Step 1   Dial your assigned Mobile Voice access number.
                                                                                                              Step 2   Enter your mobile phone number (if requested) and PIN.
                                                                                                              Step 3   Press 2 to enable Mobile Connect.
                                                                                                              Step 4   Choose whether to turn Mobile Connect on for all configured phones or just one:
                                                                                                              • All phones: Enter 2.
                                                                                                              • One phone: Enter 1 and enter the number you want to add as a remote destination, followed by pound (#).

                                                                                                              Turn Off Mobile Connect from Mobile Phone
                                                                                                              Procedure
                                                                                                                Step 1   Dial your assigned Mobile Voice access number.
                                                                                                                Step 2   Enter your mobile phone number (if requested) and PIN.
                                                                                                                Step 3   Press 3 to disable Mobile Connect.
                                                                                                                Step 4   Choose whether to turn Mobile Connect off for all configured phones or just one:
                                                                                                                • All phones: Enter 2.
                                                                                                                • One phone: Enter 1 and enter the number you want to remove as a remote destination, followed by pound (#).

                                                                                                                Turn On or Off Mobile Connect Access to All Remote Destinations from Desk Phone
                                                                                                                Procedure
                                                                                                                  Step 1   Press Mobility to display the current remote destination status (Enabled or Disabled).
                                                                                                                  Step 2   Press Select to change the status.
                                                                                                                  Step 3   Press Exit.