Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Features, Templates, Services, and Users
Downloads: This chapterpdf (PDF - 1.62MB) The complete bookPDF (PDF - 5.15MB) | The complete bookePub (ePub - 725.0KB) | The complete bookMobi (Mobi - 1.35MB) | Feedback

Features, Templates, Services, and Users

Contents

Features, Templates, Services, and Users

Features, Templates, Services, and Users Overview

After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use Cisco Unified Communications Manager Administration to configure communications features, optionally modify phone templates, set up services, and assign users.

This chapter provides an overview of these configuration and setup procedures. Cisco Unified Communications Manager documentation provides detailed instructions for these procedures.

For suggestions about how to provide users with information about features, and what information to provide, see Internal Support Web Site

For information about setting up phones in non-English environments, see International User Support.

Telephony Features Available for Cisco Unified IP Phone

After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. The following table includes a list of supported telephony features, many of which you configure by using Cisco Unified Communications Manager Administration. The Configuration Reference column lists Cisco Unified Communications Manager documentation that contains configuration procedures and related information.

For more information about using most of these features on the phone, see the Cisco Unified IP Phone 7906G and 7911G User Guide for Cisco Unified Communications Manager (SCCP and SIP).


Note


Cisco Unified Communications Manager Administration also provides service parameters that you can use to configure various telephony functions. For more information on accessing and configuring service parameters, see the Cisco Unified Communications Manager Administration Guide. For more information on the functions of a service, click on the name of the parameter or the question mark help button in the Service Parameter Configuration window.


Table 1 Telephony Features for the Cisco Unified IP Phone

Feature

Description

Configuration reference

Abbreviated Dialing

A user can configure up to 99 speed-dial entries. Speed-dial entries that are not assigned to the speed-dial buttons on the phone are used for abbreviated dialing. When a user starts dialing digits, the AbbrDial softkey appears, and the user can access any speed-dial entry by entering the appropriate index.

Note   

You can use Abbreviated Dialing while on-hook or off-hook.

For more information, see :

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter

Add Select to Join

Creates a conference by joining together existing calls that are on a single phone line.

For more information, see the Cisco Unified IP Phone 7906G and 7911G User Guide for Cisco Unified Communications Manager.

Agent Greeting

Allows an agent or administrator to create and play a prerecorded greeting automatically at the beginning of a call, such as a customer call, before the agent begins the conversation with the caller. An Agent can prerecord a single greeting or multiple ones as needed and create and update them.

When a customer calls, both callers hear the prerecorded greeting. The agent can remain on mute until the greeting ends or answer the call over the greeting.

All codecs supported for the phone are supported for Agent Greeting calls.

For more information, see:

  • Cisco Unified Communications Manager Features and Services Guide, "Barge and Privacy" chapter
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter

To enable Agent Greeting in the Cisco Unified CM Administration application, choose Device > Phone, locate IP Phone that you want to configure. Scroll to the Device Information Layout pane and set Built-in Bridge to On or Default.

If Built-in Bridge is set to Default, in the Cisco Unified CM Administration application, choose System > Service Parameter and select the appropriate Server and Service. Scroll to the Clusterwide Parameters (Device - Phone) pane and set Built-in Bridge Enable to On.

Any Call Pickup

Allows users to pick up a redirected call via the CTI application, on any line in their call pickup group, regardless of how the call was routed to the phone.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Audible Message Waiting Indicator

A stutter tone from the handset, headset, or speakerphone indicates that a user has one or more new voice messages on a line.

Note   

The stutter tone is line-specific. You hear it only when using the line with the waiting messages.

For more information, see :

  • Cisco Unified Communications Manager Administration Guide, "Message Waiting Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter

AutoAnswer

Causes the speakerphone to go off hook automatically when an incoming call is received. The user can monitor the call using the speaker but must pick up the handset to speak to the caller.

For more information, see the Cisco Unified Communications Manager Administration Guide, "Configuring Directory Numbers" chapter.

AutoDial

Allows the phone user to choose from matching numbers in the Placed Calls log while dialing. To place the call, the user can choose a number from the Auto Dial list or continue to enter digits manually.

No configuration required.

Automatic Port Synchronization

When the Cisco Unified CM administrator uses the Remote Port Configuration feature to set the speed and duplex function of an IP phone remotely, loss of packets can occur if one port is slower than the other.

The Automatic Port Synchronization feature synchronizes the ports to the lowest speed among the two ports, which eliminates packet loss. When automatic port synchronization is enabled, Cisco recommends that both ports be configured for autonegotiate. If one port is enabled for autonegotiate and the other is at a fixed speed, the phone synchronizes to the fixed port speed.

Note   

If both the ports are configured for fixed speed, the Automatic Port Synchronization feature is ineffective.

Note   

The Remote Port Configuration and Automatic Port Synchronization features are compatible only with IEEE 802.3AF Power of Ethernet (PoE) switches. Switches that support only Cisco Inline Power are not compatible. Enabling this feature on phones that are connected to these types of switches could result in loss of connectivity to Cisco Unified CM, if the phone is powered by PoE.

Note   

Cisco Unified IP Phone 7906G does not support Automatic Port Synchronization.

To configure the parameter in the Cisco Unified CM Administration application, choose Device > Phone, select the appropriate IP phones, and scroll to the Product Specific Configuration Layout pane.

To configure the setting on multiple phones simultaneously, enable Automatic Port Synchronization in the Enterprise Phone Configuration (System > Enterprise Phone Configuration).

Barge (and cBarge)

Allows a user to join an in-progress call on a shared line. Phones support Barge in two conference modes:

  • Built-in conference bridge at the target device (the phone that is being barged). This mode uses the Barge softkey.
  • Shared conference bridge. This mode uses the cBarge softkey.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter
  • Cisco Unified Communications Manager Features and Services Guide, "Barge and Privacy" chapter

Block External to External Transfer

Prevents users from transferring an external call to another external number.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "External Call Transfer Restrictions" chapter.

Call Chaperone

Allows an authorized Chaperone user to supervise and record a call.

The Call Chaperone user intercepts and answers the call from the calling party, manually creates a conference to the called party, and remains on the conference to supervise and record the call. Cisco Unified IP Phones that have the Call Chaperone feature configured on them have a Record softkey. The Call Chaperone user presses the Record softkey to record a call.

For chaperoned calls, an announcement is played or spoken by one of the participants at the start of the call. An announcement will alert later participants in the call that the call is being recorded.

The Call Chaperone feature is supported only with External Call Control, which allows Cisco Unified Communications Manager to route audio and video calls to a route server that hosts routing rules.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "External Call Control" chapter.

Call Display Restrictions

Determines the information that displays for calling or connected lines, depending on the parties who are involved in the call.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Understanding Route Plans" chapter
  • Cisco Unified Communications Manager Features and Services Guide, "Call Display Restrictions" chapte.

Call Forward

Allows users to redirect incoming calls to another number. Call forward options include Call Forward All, Call Forward Busy, Call Forward No Answer, and Call Forward No Coverage.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter

Call Forward All Loop Breakout

Detects and prevents Call Forward All loops. When a loop is detected, the Call Forward All configuration is ignored and the call rings through.

For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

Call Forward All loop Prevention

Prevents a user from configuring a Call Forward All destination directly on the phone that creates a Call Forward All loop or that creates a forward chain with more hops than the existing Forward Maximum Hop Count service parameter allows.

For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

Call Forward Destination Override

Allows you to override Call Forward All (CFA) in cases where the CFA target places a call to the CFA initiator. This feature allows the CFA target to reach the CFA initiator for important calls. The override works whether the CFA target phone number is internal or external.

For more information, see the Cisco Unified Communications Manager System Guide, "Understanding Directory Numbers" chapter.

Call Park

Places the call on hold so that anyone connected to the Cisco Unified Communications Manager system can retrieve the call.

Note   

If you are using the Park softkey, avoid configuring the Directed Call Park feature. This prevents users from confusing the two Call Park features.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter
  • Cisco Unified Communications Manager Features and Services Guide, "Call Park and Directed Call Park" chapter

Call Pickup

Allows users to redirect a call that is ringing on another phone within their pickup group to their phone.

You can configure an audio or visual alert for the primary line on the phone. This alert notifies the users that a call is ringing in their pickup group.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup Configuration" chapter.

Call Recording

Enables recording of an active call. The user might hear a recording audible alert tone during a call when it is being recorded.

When a call is secured, the security status of the call is displayed as a lock icon on Cisco Unified IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being recorded.

Note   

When an active call is being monitored or recorded, you can receive or place intercom calls; however, if you place an intercom call, the active call will be put on hold, which causes the recording session to terminate and the monitoring session to suspend. To resume the monitoring session, the party whose call is being monitored must resume the call.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Monitoring and Recording" chapter.

Call Waiting

Receives a second incoming call on the same line without disconnecting the first call.

For more information, see the Cisco Unified Communications System Guide, "Understanding Directory Numbers" chapter.

Caller ID

Displays the telephone number and name of the caller.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Understanding Route Plans" chapter
  • Cisco Unified Communications Manager Features and Services Guide, "Call Display Restrictions" chapter

Caller ID Blocking

Blocks a user's phone number or email address.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Understanding Route Plans" chapter
  • Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter
  • Cisco Unified Communications Manager Administration Guide, "SIP Profile Configuration" chapter

Calling Party Normalization

Globalizes or localizes the incoming calling party number so that the appropriate calling number presentation displays on the phone. Supports the international escape character plus (+).

For more information, see the Cisco Unified Communications Features and Services Guide, "Calling Party Normalization" chapter.

Cisco Call Back

Allows a user to receive call back notification on a Cisco Unified IP Phone when a called party becomes available.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone Configuration" chapter
  • Cisco Unified Communications Manager Features and Services Guide, "Cisco Call Back" chapter

Cisco Extension Mobility

Enables users to sign into their directory number from any Cisco Unified IP Phone.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Cisco Extension Mobility" chapter.

Cisco Extension Mobility Change PIN

Enables a user to change the PIN from a Cisco Unified IP Phone. The PIN can be changed by:

  • Using the Change Credentials service of a Cisco Unified IP Phone
  • Using the ChangePIN softkey on the Extension Mobility logout screen

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Cisco Extension Mobility" chapter.

Cisco Extension Mobility Cross Cluster

Enables a user configured in one cluster to log into a Cisco Unified IP Phone in another cluster.

Users from a home cluster log into a Cisco Unified IP Phone at a visiting cluster.

Note   

Even though the Intercom feature works with Cisco Extension Mobility (EM), it cannot be used with Extension Mobility Cross Cluster (EMCC) because the feature must be enabled with a real phone device. The Intercom feature cannot be enabled with EM profiles.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Cisco Extension Mobility Cross Cluster" chapter.

Client Matter Codes (CMC)

(SCCP phones only)

Enables a user to specify that a call relates to a specific client matter.

Note   

If you are using this feature, you must disable Enbloc dialing. See the "Enbloc Dialing" row in this table for details.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Client Matter Codes and Forced Authorization Codes" chapter.

Conference

  • Allows a user to talk simultaneously with multiple parties by calling each participant individually. Conference features include Conference, Join, cBarge, and Meet Me.
  • Allows a non-initiator in a standard (ad hoc) conference to add or remove participants; also allows any conference participant to join together two standard conferences on the same line.

For more information, see

  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" and "Conference Bridges" chapters.
  • The Advance Adhoc Conference service parameter, disabled by default in Cisco Unified Communications Manager Administration, allows you to enable these features.
Note   

Be sure to inform your users whether these features are activated.

Control Default Wallpaper

Administrators can specify the default background image file for the phone in the Cisco Unified Communication Manager administration console. The image is set as the background image only if the administrator has disabled the Enable End User Access to Phone Background Image Setting checkbox.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Common Phone Profile Configuration" chapter.

Computer Telephony Integration (CTI) Applications

A computer telephony integration (CTI) route point can designate a virtual device to receive multiple, simultaneous calls for application-controlled redirection.

For more information, see the Cisco Unified Communications Manager Administration Guide, "CTI Route Point Configuration" chapter.

Default Audio Path Support

Allows the user to press Answer or a Line button for, and redirect the call to, the last audio path used, by default.

No configuration required.

Device Invoked Recording

Provides end users with the ability to record their telephone calls via a softkey.

In addition, administrators may continue to record telephone calls via the CTI User Interface.

For more information, see Enable Device Invoked Recording

Directed Call Park

Allows a user to direct an active call to an available directed call park number. After pressing Transfer, the user dials the directed call park number to store the call.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Park and Directed Call Park" chapter.

Directed Call Pickup

Allows a user to answer a call that is ringing on a particular directory number.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Direct Transfer

Joins two established calls (calls that are on hold or in connected state) into one call and drops the feature initiator from the call. Does not initiate a consultation call and does not put the active call on hold.

For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

Enbloc Dialing

(SCCP phones only)

Enables SCCP to send all digits of a phone number simultaneously. This feature must be disabled if either Forced Authorization Codes (FAC) or Client Matter Codes (CMC) dialing is being used.

For more information, see Set Up Enbloc Dialing Feature

Distinctive Ring

Users can customize how their phone indicates an incoming call and a new voice mail message.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Custom Phone Rings" chapter.

Do Not Disturb (DND)

When DND is turned on, either no audible rings occur during the ringing-in state of a call, or no audible or visual notifications of any type occur.

You can configure the phone to have a softkey template with a DND softkey.

The following DND-related parameters are configurable in Cisco Unified Communications Manager Administration:

  • Do Not Distur: This checkbox allows you to enable DND on a per-phone basis. Choose Device > Phone > Phone Configuration.
  • DND Option: Choose "Call Reject" (to turn off all audible and visual notifications), or "Ringer Off" (to turn off only the ringer). DND Option appears on both the Common Phone Profile window and the Phone Configuration window (Phone Configuration window value takes precedence).
  • DND Incoming Call Alert: Choose the type of alert, if any, to play on a phone for incoming calls when DND is active. This parameter is located on both the Common Phone Profile window and the Phone Configuration window. (Phone Configuration window value takes precedence).

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Do Not Disturb" chapter.

EnergyWise

EnergyWise is also known as Power Save Plus. When your network contains an EnergyWise controller, you can configure these phones to sleep (power down) and wake (power up) on a schedule to reduce your power consumption.

For more information, see Phone Power Consumption

Fast Dial Service

Allows a user to enter a Fast Dial code to place a call. Fast Dial codes can be assigned to phone numbers or Personal Address Book entries. See Services in this table.

For more information, see Phone Button Template for Personal Address Book or Fast Dials

Forced Authorization Codes (FAC)

(SCCP phones only)

Controls the types of calls that certain users can place.

Note   

If you are using this feature, you must disable Enbloc dialing. See Enbloc Dialing in this table for details.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Client Matter Codes and Forced Authorization Codes" chapter.

Group Call Pickup

Allows a user to answer a call that is ringing on a directory number in another group.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Help System

Provides a comprehensive set of topics that appear on the phone screen.

No configuration required.

Hold/Resume

Allows the user to move a connected call between an active state and a held state.

No configuration required, unless you want to use Music On Hold. See "Music On Hold" in this table for information.

See also "Hold Reversion" in this table.

Hold Reversion

Limits the amount of time that a call can be on hold before reverting back to the phone that put the call on hold and alerting the user.

Reverting calls are distinguished from incoming calls by a single ring (or beep, depending on the new call indicator setting for the line). This notification repeats at intervals as long as the call is not resumed.

A call that triggers Hold Reversion also displays an animated icon in the call bubble and a brief message on the status line.

You can configure call focus priority to favor incoming or reverting calls.

For more information about configuring this feature, see the Cisco Unified Communications Manager Features and Services Guide, "Hold Reversion" chapter.

Hold Status

Enables phones with a shared line to distinguish between the local and remote lines that placed a call on hold.

No configuration required.

Hunt Group Display

Provides load sharing for calls to a main directory number. A hunt group contains a series of directory numbers that can answer the incoming calls.

When an incoming call is offered to a directory number that is part of the hunt group, this feature displays the main directory number in addition to the calling party.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Hunt Group Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Understanding Route Plans" chapter
  • Cisco Unified Communications Manager Administration Guide, "CTI Route Point Configuration" chapter

Immediate Divert

Allows a user to transfer a ringing, connected, or held call directly to a voicemessaging system. When a call is diverted, the line becomes available to make or receive new calls.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Immediate Divert" chapter.

Immediate Divert—Enhanced

Allows users to transfer incoming calls directly to their voice messaging system or to the voice messaging system of the original called party.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Immediate Divert" chapter.

Intelligent Session Control

Reroutes a direct call to user's mobile phone to the enterprise number (desk phone). For an incoming call to remote destination (mobile phone), only remote destination rings; desk phone does not ring. When the call is answered on their mobile phone, the desk phone displays a Remote In Use message. During these calls, users can make use of various features of their mobile phone.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Mobility" chapter.

Join

Allows users to initiate an ad hoc conference using Join softkey.

Join does not create a consultation call and does not put the active call on hold. Join can include more than two calls, which results in a call with more than three parties.

For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

Log Out of Hunt Groups

Allows users to log out of a hunt group and temporarily block calls from ringing their phone when they are not available to take calls. Logging out of hunt groups does not prevent non-hunt group calls from ringing their phone.

For more information, see the Cisco Unified Communications Manager System Guide, "Understanding Route Plans" chapter.

Malicious Call Identification (MCID)

Allows you to report a call of a malicious nature by requesting that Cisco Unified Communications Manager identify and register the source of an incoming call in the network.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter
  • Cisco Unified Communications Manager Features and Services Guide, "Malicious Call Identification" chapter

Meet Me Conference

Enables other callers to join in a conference.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Meet-Me Number/Pattern Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Conference Bridges" chapter

Message Waiting

Indicates that one or more voice messages are waiting for a user.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Message Waiting Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter

Missed Call Logging

Allows a user to specify whether missed calls will be logged in the missed calls directory for a given line appearance.

For more information, see the Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.

Mobile Connect

Enables users to manage business calls using a single phone number and pick up in-progress calls on the desktop phone and mobile phone.

Users can restrict the group of callers according to phone number and time of day.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Mobility" chapter.

Mobile Voice Access

Extends Mobile Connect capabilities by allowing users to access an interactive voice response (IVR) system to originate a call from a remote device such as a cellular phone.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Mobility" chapter.

Multilevel Precedence and Preemption (MLPP)

(SCCP phones only)

Provides a method of prioritizing calls within your phone system. Use this feature when users work in an environment where they need to make and receive urgent or critical calls.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Multilevel Precedence and Preemption" chapter.

Multiple Calls Per Line Appearance

Each line can support multiple calls. Only one call can be active at any time; other calls are automatically placed on hold.

For more information, see the Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter.

Music On Hold

Plays music while callers are on hold.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Music On Hold" chapter.

Mute

Mutes the microphone located in the active handset or headset.

Users can also use the Mute softkey to mute and unmute active calls in off hook, ringing, or connected state.

For the Mute softkey to be displayed in the phone:

  • Cisco Unified Communications Manager 8.0 and later: Check the Enable Mute Feature check box in the in one of these windows:
    • Phone Configuration (Device > Phone)
    • Enterprise Phone Configuration (System > Enterprise Phone Configuration)
    • Common Phone Profile (Device > Device Settings > Common Phone Profile)
  • Earlier versions of Cisco Unified Communications Manager: Check the Enable Mute Feature check box in the Phone Configuration window in Cisco Unified Communications Manager Administration.

For more information, see the following chapters in Cisco Unified Communications Manager Administration Guide:

  • "Enterprise Phone Configuration"
  • "Common Phone Profile Configuration"

On-Hook Call Transfer

Allows a user to press a single Transfer softkey and then go on hook to complete a call transfer.

For more information, see the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

On-Hook Predialing

Allows a user to dial a number without going off hook. The user can then either pick up the handset or press the Dial softkey.

For more information, see the Cisco Unified IP Phone 7906G and 7911G User Guide for Cisco Unified Communications Manager (SCCP and SIP).

Other Group Pickup

Allows a user to answer a call that is ringing on a phone in another group that is associated with the user's group.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Phone Secure Web Access

Cisco Unified IP Phones enable a user to securely access the web with the use of a phone trust store called "phone-trust."

For more information, see the Cisco Unified Communications Manager Security Guide, "Phone Security Overview" chapter.

Plus Dialing

Allows the user to dial E.164 numbers prefixed with a plus (+) sign.

To dial the + sign, the user needs to press and hold the star (*) key for at least 1 second. This applies to dialing the first digit for an on-hook or off-hook call only.

No configuration required.

Private Line Automated Ringdown (PLAR)

The Cisco Unified Communications Manager administrator can configure a phone number that the Cisco Unified IP Phone dials as soon as the handset goes off hook. This can be useful for phones that are designated for calling emergency or "hotline" numbers.

For more information, see the Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter, "Configuring PLAR" section.

Privacy

Prevents users who share a line from adding themselves to a call and from viewing information on their phone screens about the call of the other user.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter
  • Cisco Unified Communications Manager Features and Services Guide, "Barge and Privacy" chapter

Programmable Line Keys (PLK)

You can assign features to line buttons. Softkeys normally control these features; for example, New Call, Call Back, End Call, and Forward All. When the administrator configures these features on the line buttons, they always remain visible, so users can have a "hard" feature. For example, a hard New Call key.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter
  • Cisco Unified Communications Manager Administration Guide, "Phone Button Template Configuration" chapter
  • Cisco Unified Communications Manager Administration Guide, "Modifying Phone Button Templates" chapter

Protected Calling

Provides a secure (encrypted) connection between two phones. A security tone plays at the beginning of the call to indicate that both phones are protected. Some features, such as conference calling, shared lines, Extension Mobility, and Join Across Lines are not available when protected calling is configured. Protected calls are not authenticated.

For more information about security, see Supported Security Features.

For additional information, see the Cisco Unified Communications Manager Security Guide.

Quality Reporting Tool (QRT)

Allows users to use the QRT softkey on a phone to submit information about problem phone calls. QRT can be configured for either of two user modes, depending upon the amount of user interaction desired with QRT.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter
  • Cisco Unified Communications Manager Features and Services Guide, "Quality Report Tool" chapter

Redial

Redials the last number dialed on the Cisco Unified IP Phone.

No configuration required.

Remote Port Configuration

Allows the administrator to configure the speed and duplex functions of the phone Ethernet ports remotely by using Cisco Unified CM Administration. This enhances the performance for large deployments with specific port settings.

Note   

If the ports are configured for Remote Port Configuration in Cisco Unified CM, the data cannot be changed on the phone.

To configure the parameter in the Cisco Unified CM Administration application, choose Device > Phone, select the appropriate IP phones, and scroll to the Product Specific Configuration Layout pane (Switch Port Remote Configuration or PC Port Remote Configuration).

To configure the setting on multiple phones simultaneously, configure Remote Port Configuration in Enterprise Phone Configuration (System > Enterprise Phone Configuration).

Ring Setting

Identifies the ring type used for a line when a phone has another active call

For more information, see the Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.

Ringer Volume Control

The Ringer Volume Control feature enables you to control the minimum ringer-volume setting and adjust the minimum volume level for the ringer. Individual users cannot make the changes to the minimum ringer-volume setting.

The parameter Minimum Ring Volume exists in the Cisco Unified Communications Manager Administration Product Configuration Window.

When a user presses the minus (–) side of the Volume button to reduce the ringer volume in an on-hook state, the volume decreases only to the configured minimum volume-level setting. When the minimum volume level is reached, no status message appears.

After a system restart, the minimum ringer volume resets to the minimum ringer-volume setting that is received from the configuration file. If you configure a new minimum volume level after the last startup and the end user had previously set the minimum ringer volume lower, the ringer volume will be set to the minimum value from the configuration file, not to the level set by the user.

This feature does not apply to handset, speaker, and headset volumes during calls.

To configure the parameter in the Cisco Unified Communications Manager Administration application, choose Device > Phone, select the appropriate IP phones, and scroll to the Product Specific Configuration Layout pane.

RTCP Hold For SIP

Ensures that held calls are not dropped by the gateway. The gateway checks the status of the RTCP port to determine if a call is active or not. By keeping the phone port open, the gateway will not end held calls.

No configuration required.

Secure and Nonsecure Indication Tone

When a phone is configured as secure (encrypted and trusted) in Cisco Unified CM, it can be given a "protected" status. After that, if desired, the protected phone can be configured to play an indication tone at the beginning of a call:

Only protected phones hear these secure or nonsecure indication tones. Nonprotected phones never hear tones.

If the overall call status changes during the call, the indication tone changes accordingly. At that time, the protected phone plays the appropriate tone.

A protected phone plays or does not play a tone under these circumstances:

  • When the Play Secure Indication Tone option is enabled (True):
    • When end-to-end secure media is established and the call status is secure, the phone plays the secure indication tone (three long beeps with pauses).
    • When end-to-end nonsecure media is established and the call status is nonsecure, the phone plays the nonsecure indication tone (six short beeps with brief pauses).
  • If the Play Secure Indication Tone option is disabled, no tone is played.

Secure and Nonsecure Indication Tone:

  • Protected Device: To change the status of a secure phone to protected, check the "Protected Device" check box in Cisco Unified Communications Manager Administration > Device > Phone > Phone Configuration.
  • Play Secure Indication Tone: To enable the protected phone to play a secure or nonsecure indication tone, set the "Play Secure Indication Tone" to True. (The default is False.) For more information, see Set Up Secure and Nonsecure Indication Tone Feature.

Secure Conference

Allows secure phones to place conference calls by using a secured conference bridge.

As new participants are added by using Confrn, Join, cBarge, Barge softkeys or Meet Me conferencing, the secure call icon displays as long as all participants use secure phones.

The Conference List displays the security level of each conference participant. Initiators can remove nonsecure participants from the Conference List. Noninitiators can add or remove conference participants if the AdvanceAdhocConference parameter is set.

For more information about security, see Supported Security Features.

For more information, see:

  • Cisco Unified Communications Manager System Guide, "Conference Bridges" chapter
  • Cisco Unified Communications Manager Administration Guide, "Conference Bridge Configuration" chapter
  • Cisco Unified Communications Manager Security Guide

Security Hardening

Improves the phone firmware security.

No configuration required.

Services

Allows you to use the Cisco Unified IP Phone Services Configuration menu in Cisco Unified Communications Manager Administration to define and maintain the list of phone services to which users can subscribe.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone Services" chapter

Services URL Button

Provides one-touch access to information services.

For more information, see the Cisco Unified Communications Manager Administration Guide.

Session Handoff

Allows users to switch calls from a mobile phone to Cisco Unified devices that share the same line. Handsets on all the devices on the shared line flash simultaneously.

After a user answers the call from one of the Cisco Unified devices, the other Cisco Unified devices that share the same line display a Remote in Use message. However, if the call fails to switch from the mobile phone, the mobile phone may display a Cannot Move Conversation message.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Mobility" and "Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator Integration" chapters.

Shared Line

Allows a user to have multiple phones that share the same phone number or allows a user to share a phone number with a coworker.

For more information, see the Cisco Unified Communications Manager System Guide, "Understanding Directory Numbers" chapter.

Silent Monitoring

Allows a supervisor to silently monitor an active call. The supervisor cannot be heard by either party on the call. The user might hear a monitoring audible alert tone during a call when it is being monitored.

When a call is secured, the security status of the call is displayed as a lock icon on Cisco Unified IP Phones. The connected parties might also hear an audible alert tone that indicates the call is secured and is being monitored.

Note   

When an active call is being monitored or recorded, you can receive or place intercom calls; however, if you place an intercom call, the active call will be put on hold, which causes the recording session to terminate and the monitoring session to suspend. To resume the monitoring session, the party whose call is being monitored must resume the call.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Monitoring and Recording" chapter.

Single Button Barge

Allows users to press a line key to Barge or cBarge into a Remote-in-use call.

For more information, see

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter
  • Cisco Unified Communications Manager Features and Services Guide, "Barge and Privacy" chapter

Speed Dial

Dials a specified number that has been previously stored.

For more information, see :

  • Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phones Configuration" chapter.
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones Configuration" chapter.

SSH Access

Allows you to enable or disable the SSH Access setting using the Cisco Unified Communications Manager Administration application.

This option indicates whether the phone supports the SSH Access.

Settings include:

  • Enabled
  • Disabled - default

When enabled, it allows the phone to accept the SSH connections.

Disabling the SSH server functionality of the phone blocks the SSH access to the phone.

For more information, see Set Up SSH Access Feature.

If you set the same parameter in the Common Phone Profile window (Device > Device Settings > Common Phone Profile) too, the precedence order of the settings is:

  1. Phone Configuration window settings
  2. Common Phone Profile window settings

Time-of-Day Routing

Restricts access to specified telephony features by time period.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Time Period Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Time-of-Day Routing" chapter

Time Zone Update

Updates the Cisco Unified IP Phone with time zone changes.

For more information, see the Cisco Unified Communications Manager Administration Guide, "Date/Time Group Configuration" chapter.

UCR 2008

The IP Phones using SCCP support Unified Capabilities Requirements (UCR) 2008 by providing the following functions:

  • Support for Federal Information Processing Standard (FIPS) 104-2
  • Support for TVS IPv6
  • Support for 80-bit SRTCP Tagging

As an IP Phone administrator, some of these functions require you to set up specific parameters in Cisco Unified Communications Manager Administration.

For more information, see UCR 2008 Setup.

Voice Messaging System

Enables callers to leave voice messages if calls are unanswered.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Cisco Voice-Mail Port Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter

Video Mode

(Cisco Unified IP Phone 7911G only)

Allows a user to select the video display mode for viewing a video conference, depending on the modes configured in the system.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Conference Bridge Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Understanding Video Telephony" chapter

Video Support

(Cisco Unified IP Phone 7911G only)

Enable video support on the phone.

For more information, see:

  • Cisco Unified Communications Manager Administration Guide, "Conference Bridge Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Understanding Video Telephony" chapter
  • Cisco VT Advantage Administration Guide, "Overview of Cisco VT Advantage" chapter

Set Up Enbloc Dialing Feature

To disable enbloc dialing, perform the following steps:

Procedure
    Step 1   in Cisco Unified Communications Manager Administration, go to Device > Phone.
    Step 2   On the Phone Configuration window, in the Product Specific Configuration Layout area, uncheck the Enbloc Dialing check box.
    Step 3   Click Apply Config.
    Step 4   Click Save.

    Set Up Secure and Nonsecure Indication Tone Feature

    You set this option in Cisco Unified Communications Manager Administration > System > Service Parameters.

    Procedure
      Step 1   Select the server and then the Unified Communications Manager service.
      Step 2   In the Service Parameter Configuration window, select the option in the Feature - Secure Tone area.

      Set Up SSH Access Feature

      To configure the parameters in the Cisco Unified Communications Manager Administration applications, perform the following steps:

      Procedure
        Step 1   Choose Device > Phone.
        Step 2   Select the appropriate IP Phones.
        Step 3   Scroll to the Product Specific Configuration Layout pane.
        Step 4   Select Enable from the SSH Access drop-down list box.

        Product-Specific Parameters

        Cisco Unified Communications Manager Administration allows you to set some product specific configuration parameters for Cisco Unified IP Phones. The following table lists the configuration windows and path in Cisco Unified Communications Manager Administration.

        Table 2 Configuration Windows for Cisco Unified IP Phone

        Configuration window

        Path

        Enterprise Phone Configuration window

        System > Enterprise Phone Configuration

        Common Phone Profile window

        Device > Device Settings > Common Phone Profile

        Phone Configuration window

        Device > Phone; Product Specific Configuration area of window

        You can set the following parameters in any of the three configuration windows:

        • Settings Access
        • Video Capabilities
        • Web Access
        • Load Server
        • RTCP
        • Peer Firmware Sharing
        • Cisco Discovery Protocol (CDP): Switch Port
        • Cisco Discovery Protocol (CDP): PC Port
        • Link Layer Discovery Protocol - Media Endpoint Discover (LLDP-MED): Switch Port
        • Link Layer Discovery Protocol (LLDP): PC Port
        • IPv6 Load Server
        • 802.1x Authentication
        • Switch Port Remote Configuration
        • PC Port Remote Configuration
        • Automatic Port Synchronization
        • SSH Access

        When you set the parameters, select the Override Common Settings check box for each setting you wish to update. If you do not check this box, the corresponding parameter setting does not take effect. If you set the parameters at the three configuration windows, the setting takes precedence in the following order:

        • Phone Configuration window (highest precedence)
        • Common Phone Profile Configuration window
        • Enterprise Phone Configuration window (lowest precedence)

        Corporate and Personal Directory Setup

        The Directories menu on the Cisco Unified IP Phone gives users access to several directories. These directories can include:

        • Corporate Directory: Allows a user to look up phone numbers for co-workers. To support this feature, you must configure corporate directories. See Corporate Directory Setup for more information.
        • Personal Directory: Allows a user to store a set of personal numbers. To support this feature, you must provide the user with software to configure the personal directory. See Personal Directory Setup for more information.

        After the LDAP directory configuration completes, users can use the Corporate Directory service on the Cisco Unified IP Phone to look up users in the corporate directory.

        Corporate Directory Setup

        Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager. Authentication establishes a user right to access the system. Authorization identifies the telephony resources that a user is permitted to use, such as a specific telephone extension.

        For more information on directories, see the Cisco Unified Communications Manager System Guide, "Understanding Directory" chapter.

        To install and set up these features, see the Cisco Unified Communications Manager Administration Guide, "LDAP System Configuration", "LDAP Directory Configuration", and "LDAP Authentication Configuration" chapters.

        After completing the LDAP directory configuration, users can use the Corporate Directory service on their Cisco Unified IP Phone to look up users in the corporate directory.

        Personal Directory Setup

        Personal Directory consists of the following features:

        • Personal Address Book (PAB)
        • Personal Fast Dials (Fast Dials)
        • Address Book Synchronization Tool (TABSync)

        Users can access Personal Directory features by these methods:

        • From a web browser: Users can access the PAB and Fast Dials features from the Cisco Unified Communications Manager User Options web pages.
        • From the Cisco Unified IP Phone: Users can choose Directories > Personal Directory to access the PAB and Fast Dials features from their phones.
        • From a Microsoft Windows application: Users can use the TABSync tool to synchronize their PABs with Microsoft Windows Address Book (WAB). Customers who want to use the Microsoft Outlook Address Book (OAB) should begin by importing the data from the OAB into the Windows Address Book (WAB). TabSync can then be used to synchronize the WAB with Personal Directory.

        To ensure that Cisco Unified IP Phone Address Book Synchronizer users have access only to end user data that pertains to them, activate the Cisco UXL Web Service in Cisco Unified Serviceability.

        To configure Personal Directory from a web browser, users must access their User Options web pages. You must provide users with a URL and login information.

        To synchronize with Microsoft Outlook, users must install the TABSync utility, which you provide. For more information, see Obtain Cisco Unified IP Phone Address Book Synchronizer and Cisco Unified IP Phone Address Book Synchronizer Deployment.

        Phone Button Templates

        Phone button templates let you assign features to phone buttons. On the Cisco Unified IP Phones 7906G and 7911G, only the Privacy feature (Private softkey) can be configured on the template.

        Ideally, you modify templates before registering phones on the network. In this way, you can access customized phone button template options from Cisco Unified Communications Manager during registration.

        Modify Phone Template

        The Cisco Unified Communications Manager Device Settings page contains the phone template.

        Procedure
          Step 1   Choose Device > Device Settings > Phone Button Template in Cisco Unified Communications Manager Administration.
          Step 2   To assign a phone button template to a phone, use the Phone Button Template field in the Cisco Unified Communications Manager Administration Phone Configuration window.

          See the Cisco Unified Communications Manager Administration Guide and the Cisco Unified Communications Manager System Guide for more information.


          Phone Button Template for Personal Address Book or Fast Dials

          You can modify a phone button template to associate a service URL with a line button. Doing so enables users to have single-button access to the PAB and Fast Dials. Before you modify the phone button template, you must configure PAB or Fast Dials as an IP phone service.

          Set Up PAB or Fast Dial in IP Phone Services

          To configure PAB or Fast Dial as an IP phone service, perform these steps:

          Procedure
            Step 1   Choose Device > Device Settings > Phone Services.

            The Find and List IP Phone Services window displays.

            Step 2   Click Add New. The IP Phone Services Configuration window displays.
            Step 3   Enter the following settings:
            • Service Name and ASCII Service Name: Enter Personal Address Book.
            • Service Description: Enter an optional description of the service.
            • Service URL For PAB, enter the following URL: http://<Unified CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=pab For Fast Dial, enter the following URL: http://<Unified-CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=fd
            • Secure Service URL For PAB, enter the following URL: https://<Unified CM-server-name>:8443/ccmpd/login.do?name=#DEVICENAME#&service=pab For Fast Dial, enter the following URL: https://<Unified-CM-server-name>:8443/ccmpd/login.do?name=#DEVICENAME#&service=fd
            • Service Category: Select XML Service.
            • Service Type: Select Directories.
            • Enable: Select the check box.
            Step 4   Click Save.

            You can add, update, or delete service parameters as needed as described in "IP Phone Service Parameter" chapter in the Cisco Unified Communications Manager Administration Guide.

            Note   

            If you change the service URL, remove an IP phone service parameter, or change the name of a phone service parameter for a phone service to which users are subscribed, you must click Update Subscriptions to update all currently subscribed users with the changes, or users must resubscribe to the service to rebuild the correct URL.


            Change Phone Button Template for PAB or Fast Dial

            To modify a phone button template for PAB or Fast Dial, perform these steps:

            Procedure
              Step 1   From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Button Template.
              Step 2   Click Find.
              Step 3   Select the phone model.
              Step 4   Click Copy, enter a name for the new template, and then click Save.

              The Phone Button Template Configuration window opens.

              Step 5   Identify the button you would like to assign, and select Service URL from the Features drop-down list box associated with the line.
              Step 6   Click Save to create a new phone button template using the service URL.
              Step 7   Choose Device > Phone and open the Phone Configuration window for the phone.
              Step 8   Select the new phone button template from the Phone Button Template drop-down list box.
              Step 9   Click Save to store the change and then click Apply Config to implement the change.

              The phone user can now access the User Options pages and associate the service with a button on the phone.

              For additional information on IP phone services, see the Cisco Unified Communications Manager Administration Guide, "IP Phone Services Configuration" chapter. For more information on configuring line buttons, see the Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter, "Configuring Speed-Dial Buttons" section.


              Softkey Templates

              Using Cisco Unified Communications Manager Administration, you can manage softkeys associated with applications that are supported by the Cisco Unified IP Phone. Cisco Unified Communications Manager supports two types of softkey templates: standard and nonstandard. Standard softkey templates include Standard User and Standard Feature. An application that supports softkeys can have one or more standard softkey templates associated with it. You can modify a standard softkey template by making a copy of it, giving it a new name, and making updates to that copied softkey template. You can also modify a nonstandard softkey template.

              It is recommended that you use the standard softkey template which excludes features already assigned to programmable buttons and limits the feature set to the most commonly used ones. This template reduces the number of softkeys displayed on the phone at one time, eliminating the need for users to press the more softkey. For more information, see Phone Button Templates.

              To configure softkey templates, choose Device > Device Settings > Softkey Template from Cisco Unified Communications Manager Administration. To assign a softkey template to a phone, use the Softkey Template field in the Cisco Unified Communications Manager Administration Phone Configuration window. For more information, see the Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide.


              Note


              The Cisco Unified IP Phones support all softkeys that are configurable in Cisco Unified Communications Manager Administration, except for the following:

              • Hold
              • Resume

              Enable Device Invoked Recording

              Configure the Device Invoked Recording feature from Cisco Unified Communications Manager Administration. For more information and detailed instructions, see the "Monitoring and Recording" chapter in the Cisco Unified Communications Manager Features and Services Guide.

              Procedure
                Step 1   Set the IP phone Built In Bridge to On.
                Step 2   Set Recording Option to Selective Call Recording Enabled.
                Step 3   Select the appropriate Recording Profile.

                Services Setup

                The Services button on the Cisco Unified IP Phone gives users access to Cisco Unified IP Phones Services. These services comprise XML applications that enable the display of interactive content with text and graphics on the phone. Examples of services include local movie times, stock quotes, and weather reports.

                Before a user can access any service:

                • You must use Cisco Unified Communications Manager Administration to configure available services.
                • The user must subscribe to services by using Cisco Unified CM User Options. This web-based application provides a graphical user interface (GUI) for limited, end-user configuration of IP Phone applications.

                Before you set up services, gather the URLs for the sites that you want to set up and verify that users can access those sites from your corporate IP telephony network.

                To set up these services, choose Feature > Cisco Unified IP Phone Services from Cisco Unified Communications Manager Administration. For more information, see the Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide.

                After you configure these services, verify that your users have access to the Cisco Unified CM User Options web pages, from which they can select and subscribe to configured services. See Internal Support Web Site for a summary of the information that you must provide to end users.

                Cisco Unified IP phones can support up to four HTTP/HTTPS active client connections and up to four HTTP/HTTPS active server connections at one time. A few examples of HTTP/HTTPS services include:

                • Extension Mobility
                • Directories
                • Messages

                Cisco Unified Communications Manager User Addition

                Adding users to Cisco Unified Communications Manager allows you to display and maintain information about users such as their directory information and passwords.


                Note


                You can manage password rules for LDAP directory users by configuring password expiration and syntax in the directory server application that is integrated with Cisco Unified Communications Manager. For more information and a list of supported directory servers, see the manual Installing and Configuring the Cisco Customer Directory Configuration Plugin, located in http:/​/​www.cisco.com/​en/​US/​products/​sw/​voicesw/​ps556/​prod_​installation_​guides_​list.html.


                Users added to Cisco Unified Communications Manager can perform these actions:

                • Access the corporate directory and other customized directories from a Cisco Unified IP Phone
                • Create a personal directory
                • Set up speed dial and call forwarding numbers
                • Subscribe to services that are accessible from a Cisco Unified IP Phone

                You can add users to Cisco Unified Communications Manager using either of these methods:

                • To add users individually, choose User > Add a New User from Cisco Unified Communications Manager Administration.
                • To add users individually, choose User Management > End User from Cisco Unified Communications Manager Administration. For more information about adding users, see the Cisco Unified Communications Manager Administration Guide. For details about user information, see the Cisco Unified Communications Manager System Guide.
                • To add users in batches, use the Bulk Administration Tool (BAT). This method also enables you to set an identical default password for all users. For more information, see the Cisco Unified Communications Manager Bulk Administration User Guide.

                User Options Web Pages Management

                From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, see the Cisco Unified IP Phone 7906G and 7911G User Guide for Cisco Unified Communications Manager (SCCP and SIP).

                User Access to User Options Web Pages

                Before a user can access the User Options web pages, you must add the user to the standard Cisco Unified Communications Manager End User group and associate the appropriate phone with the user.

                Make sure to provide users with the following information about the User Options web pages:

                • The URL required to access the application. This URL is: http://<server_name:portnumber>/ccmuser/, where server_name is the host on which the web server is installed. https://<server_name:portnumber>/ccmuser/, where server_name is the host on which the web server is installed.
                • A user ID and default password are needed to access the application. These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager (see Cisco Unified Communications Manager User Addition).

                For additional information, see:

                • Cisco Unified Communications Manager Administration Guide, "User Group Configuration" chapter
                • Cisco Unified Communications Manager Administration Guide, "End User Configuration" chapter
                • Cisco Unified Communications Manager System Guide, "Roles and User Groups" chapter

                Add User to End User Group

                To add the user to the standard Cisco Unified Communications Manager End User group, perform these steps:

                Procedure
                  Step 1   From Cisco Unified Communications Manager Administration, choose User Management > User Groups.

                  The Find and List Users window displays.

                  Step 2   Enter the appropriate search criteria and click Find.
                  Step 3   Click Standard CCM End Users. The User Group Configuration page for the Standard CCM End Users displays.
                  Step 4   Click Add End Users to Group. The Find and List Users window displays.
                  Step 5   Use the Find User drop-down list to find the end users that you want to add and click Find.

                  A list of end users that matches your search criteria displays.

                  Step 6   In the list of records that displays, click the check box next to the users that you want to add to this user group. If the list comprises multiple pages, use the links at the bottom to see more results.
                  Note   

                  The list of search results does not display end users that already belong to the user group.

                  Step 7   Click Add Selected.

                  Associate Phones with Users

                  To associate appropriate phones with the user, perform these steps:

                  Procedure
                    Step 1   From Cisco Unified Communications Manager Administration, choose User Management > End User.

                    The Find and List Users window displays.

                    Step 2   Enter the appropriate search criteria and click Find.
                    Step 3   In the list of records that display, click the link for the user.
                    Step 4   Click Device Association.

                    The User Device Association window displays.

                    Step 5   Enter the appropriate search criteria and click Find.
                    Step 6   Choose the device that you want to associate with the end user by checking the box to the left of the device.
                    Step 7   Click Save Selected/Changes to associate the device with the end user.

                    Customize User Options Web Page Display

                    Most options that display on the User Options web pages appear by default. However, the system administrator must set the following options by using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration:

                    • Show Ring Settings
                    • Show Line Text Label Settings
                    • Show Call Forwarding

                    Note


                    The settings apply to all User Options web pages at your site.


                    To specify the options that appear on the User Options web pages, perform these steps:

                    Procedure
                      Step 1   From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters.

                      The Enterprise Parameters Configuration window appears.

                      Step 2   In the CCMUser Parameters area, specify whether a parameter displays on the User Options web pages by choosing one of these values from the Parameter Value drop-down list for the parameter:
                      • True: Option displays on the User Options web pages (default except for Show Ring Settings, Show Line Text Label, and Show Call Forwarding).
                      • False: Option does not display on the User Options web pages.
                      • Show All Settings: All Call Forward settings display on the User Options web pages (default).
                      • Hide All Settings: No Call Forward settings display on the User Options web pages.
                      • Show Only Call Forward All: Only Call Forward All calls displays on the User Options web pages.

                      EnergyWise Setup on Cisco Unified IP Phone

                      To reduce power consumption, you can configure the phone to sleep (power down) and wake (power up) if your system includes an EnergyWise controller (for example, a Cisco Switch with the EnergyWise feature enabled).

                      You configure settings in Cisco Unified Communications Manager Administration to enable EnergyWise and configure sleep and wake times. These parameters are closely tied to the phone display configuration parameters.

                      When EnergyWise is enabled and a sleep time is set, the phone sends a request to the switch to wake it up at the configured time. The switch sends back either an acceptance or a rejection of the request. If the switch rejects the request or if the switch does not reply, the phone does not power down. If the switch accepts the request, the idle phone goes to sleep, reducing its power consumption to a predetermined level. A phone that is not idle sets an idle timer, and goes to sleep after the timer expires.

                      At the scheduled wake time, the system restores power to the phone, waking it up. To wake up the phone before the wake time, you must power on the phone from the switch. For more information, see the switch documentation.

                      The following table explains the Cisco Unified Communications Manager Administration fields that control the EnergyWise settings. You configure these fields in Cisco Unified Communications Manager Administration by choosing Device > Phone. You can also configure EnergyWise parameters in the Enterprise Phone Configuration and Common Phone Profile Configuration windows.

                      Table 3 EnergyWise Configuration Fields

                      Field

                      Description

                      Enable Power Save Plus

                      Selects the schedule of days for which the phone powers off. Select multiple days by pressing and holding the Control key while clicking on the days for the schedule.

                      By default, no days are selected.

                      When Enable Power Save is checked, you receive a message to warn about emergency (e911) concerns.

                      Caution   

                      While Power Save Plus mode (hereafter, the mode) is in effect, endpoints configured for the mode are disabled for emergency calling and from receiving inbound calls. By selecting this mode, you agree to the following: (i) you are taking full responsibility for providing alternate methods for emergency calling and receiving calls while the mode is in effect; (ii) Cisco has no liability in connection with your selection of the mode and all liability in connection with enabling the mode is your responsibility; and (iii) you will inform users of the effects of the mode on calls, calling and otherwise.

                      Note   

                      To disable Power Save Plus, you must uncheck the Allow EnergyWise Overrides check box. Leaving the Allow EnergyWise Overrides checked with no days selected in the Enable Power Save Plus field does not disable Power Save Plus.

                      Phone On Time

                      Determines when the phone automatically turns on for the days selected in the Enable Power Save Plus field.

                      Enter the time in this field in 24 hour format, where 00:00 is midnight.

                      For example, to automatically power up the phone at 7:00 a.m. (0700), enter 7:00. To power up the phone at 2:00 p.m. (1400), enter 14:00.

                      The default value is blank, which means 00:00.

                      Phone Off Time

                      The time of day that the phone powers down for the days selected in the Enable Power Save Plus field. If the Phone On Time and the Phone Off Time fields contain the same value, the phone does not power down.

                      Enter the time in this field in 24 hour format, where 00:00 is midnight.

                      For example, to automatically power down the phone at 7:00 a.m. (0700), enter 7:00. To power down the phone at 2:00 p.m. (1400), enter 14:00.

                      The default value is blank, which means 00:00.

                      Phone Off Idle Timeout

                      The length of time that the phone must be idle before the phone powers down.

                      The range of the field is 20 to 1440 minutes.

                      The default value is 60 minutes.

                      Enable Audible Alert

                      When enabled, instructs the phone to play an audible alert starting at 10 minutes before to the time specified in the Phone Off Time field.

                      The audible alert uses the phone ringtone, which briefly plays at specific times during the 10-minute alerting period. The alerting ringtone plays at the user-designated volume level. The audible alert schedule is:

                      • 10 minutes before power down, play the ringtone four times.
                      • 7 minutes before power down, play the ringtone four times.
                      • 4 minutes before power down, play the ringtone four times.
                      • 30 seconds before power down, play the ringtone 15 times or until the phone powers down.

                      This check box applies only if the Enable Power Save Plus list box has one or more days selected.

                      EnergyWise Domain

                      The EnergyWise domain that the phone is in. The maximum length is 127 characters.

                      EnergyWise Secret

                      The security secret password that is used to communicate with the endpoints in the EnergyWise domain.

                      The maximum length is 127 characters.

                      Allow EnergyWise Overrides

                      This check box determines if you will allow the EnergyWise domain controller policy to send power level updates to the phones. The following conditions apply:

                      1. If the phone is in full power save mode and the level is set to any standby level, the phone will go to Power Save when idle and remain in that mode until the next Cisco Unified CM scheduled power level change or user interaction.
                      2. If the phone is in Power Save or at full power and the level is set to any nonoperational level, the phone will power down when idle and remain powered off until the switch reapplies power or the user wakes the phone.

                      For example, assume the Phone Off Time is set to 22:00 (10:00 p.m.), the value in the Phone On Time field is 06:00 (6:00 a.m.), and the Enable Power Save Plus has one or more days selected.

                      • If EnergyWise directs the phone to turn off at 20:00 (8:00 p.m.), then the directive remains in effect until the configured Phone On Time at 6:00 a.m., assuming no phone user intervention occurs.
                      • At 6 a.m., the phone will turn on and resume receiving its power level changes from the settings in Cisco Unified Communications Manager Administration.
                      • To change the power level on the phone again, EnergyWise must reissue a new power level change command.
                        Note   

                        To disable Power Save Plus, you must uncheck the Allow EnergyWise Overrides check box. Leaving the Allow EnergyWise Overrides checked with no days selected in the Enable Power Save Plus field does not disable Power Save Plus.

                      UCR 2008 Setup

                      The parameters that support UCR 2008 reside in Cisco Unified Communications Manager Administration. The following table describes the parameters and indicates the procedure to change the setting.

                      Table 4 UCR 2008 Parameter Location

                      Parameter

                      Administration path

                      Procedure

                      FIPS Mode

                      Device > Device Settings > Common Phone Profile

                      Set Up UCR 2008 in Common Phone Profile Configuration Window

                      System > Enterprise Phone Configuration

                      Set Up UCR 2008 in Enterprise Phone Configuration Window

                      SSH Access

                      Device > Phone

                      Set Up UCR 2008 in Phone Configuration Window

                      Device > Device SettingsCommon Phone Profile

                      Set Up UCR 2008 in Common Phone Profile Configuration Window

                      Web Access

                      Device > Phone

                      Set Up UCR 2008 in Phone Configuration Window

                      Control Web Page Access

                      HTTPS Server

                      Device > Phone

                      Set Up UCR 2008 in Phone Configuration Window

                      System > Enterprise Phone Configuration

                      Set Up UCR 2008 in Enterprise Phone Configuration Window

                      80-bit SRTCP

                      Device > Device Settings > Common Phone Profile

                      Set Up UCR 2008 in Common Phone Profile Configuration Window

                      System > Enterprise Phone Configuration

                      Set Up UCR 2008 in Enterprise Phone Configuration Window

                      IP Addressing Mode

                      Device > Device Settings > Common Device Configuration

                      Network Configuration Menu

                      IP Addressing Mode Preference for Signaling

                      Device > Device Settings > Common Device Configuration

                      Network Configuration Menu

                      Set Up UCR 2008 in Phone Configuration Window

                      Use this procedure to set the following parameters:

                      • SSH Access
                      • Web Access
                      • HTTPS Server
                      Procedure
                        Step 1   Choose Device > Phone.
                        Step 2   Set the SSH Access parameter to Disabled.
                        Step 3   Set the Web Access parameter to Disabled.
                        Step 4   Set the HTTPS Service parameter to HTTPS only.
                        Step 5   Click Save.

                        Set Up UCR 2008 in Common Phone Profile Configuration Window

                        Use this procedure to set the following parameters:

                        • FIPS Mode
                        • SSH Access
                        • 80-bit SRTCP
                        Procedure
                          Step 1   Choose Device > Device Settings > Common Phone Profile.
                          Step 2   Set the FIPS Mode parameter to Enabled.
                          Step 3   Set the SSH Access parameter to Disabled.
                          Step 4   Set the 80-bit SRTCP parameter to Enabled.
                          Step 5   Click Save.

                          Set Up UCR 2008 in Enterprise Phone Configuration Window

                          Use this procedure to set the following parameters:

                          • FIPS Mode
                          • HTTPS Server
                          • 80-bit SRTCP
                          Procedure
                            Step 1   Choose System > Enterprise Phone Configuration.
                            Step 2   Set the FIPS Mode parameter to Enabled.
                            Step 3   Set the HTTPS Server parameters to HTTPS only.
                            Step 4   Set the 80-bit SRTCP parameter to Enabled.
                            Step 5   Click Save.