If you are a system administrator, you are likely the primary
source of information for Cisco Unified IP Phone users in your network or
company. It is important to provide current and thorough information to end
Cisco recommends that you create a web page on your internal
support site that provides end users with important information about their
Cisco Unified IP Phones.
This chapter describes information that you should make available on your support site.
Cisco Unified IP
Phone User Support
successfully use some of the features on the Cisco Unified IP Phone (including
Speed Dial, Services, and voice message system options), users must receive
information from you or from your network team or must be able to contact you
for assistance. Make sure to provide users with the names of people to contact
for assistance and with instructions for contacting those people.
User Options Web Pages Access
Before a user can access the User Options web pages, you must
use Cisco Unified Communications Manager Administration to add the user to a
standard Cisco Unified Communications Manager End User group: choose
User Management > User
Groups. For more information, see:
Cisco Unified Communications Manager Administration Guide, "User Group
Cisco Unified Communications Manager System Guide, "Roles and User Groups"
Cisco Unified IP Phone Manuals
You should provide users with access to user documentation for the Cisco Unified IP Phones. Each user guide includes detailed user instructions for key phone features.
There are several Cisco Unified IP Phone models available, so to assist users in finding the appropriate documentation on the Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to users on your website.
For a list of available documentation, go to the Cisco Unified IP Phone website at this URL:
Cisco Unified IP Phone 7900 Series eLearning Tutorials for SCCP Phones
Cisco Unified IP Phone 7900 Series eLearning tutorials use
audio and animation to demonstrate basic calling features for SCCP phones. The
eLearning tutorials are currently available for the Cisco Unified IP Phone 7970
Series (7970G, 7971G-GE) and the Cisco Unified IP Phone models 7905G, 7912G, 7940G, 7941G, 7941G-GE, 7960G, 7961G, and 7961G-GE.
Users can access runtime versions of the eLearning
tutorials (English only) from Cisco.com by looking for tutorials under relevant
phone models at this site:
Refer to the tutorial Read Me file that is included with the
relevant eLearning tutorial for specific instructions, including how to link to
the most recent user guide PDF.
The eLearning tutorials are updated periodically and therefore might
not contain the latest feature information for users. For the latest
feature information, see the
Cisco Unified IP Phone User Guide that applies to the
phone model and Cisco Unified Communications Manager version.
Phone Features User Subscription and Setup
Users can perform a variety of activities using the
Cisco Unified Communications Manager User Options web pages. These activities
include subscribing to services, setting up speed dial and call forwarding
numbers, configuring ring settings, and creating a personal address book. Keep
in mind that configuring settings on a phone using a website might be new for
your users. You need to provide as much information as possible to ensure
that they can successfully access and use the User Options web pages.
Make sure to provide users with the following information
about the User Options web pages:
The URL required to access the application. This URL is:
server_name is the host on which the web server is installed.
Communications Manager lets you integrate with different voice messaging
systems, including the Cisco Unity voice messaging system. Because you can
integrate with a variety of systems, you must provide users with information
about how to use your specific system.
provide this information to each user:
How to access the
voice messaging system account.
Make sure that you
have used Cisco Unified Communications Manager to configure the Messages button
on the Cisco Unified IP Phone.
for accessing the voice messaging system.
Make sure that you
have configured a default voice messaging system password for all users.
How the phone
indicates that voice messages are waiting.
Make sure that you
have used Cisco Unified Communications Manager to set up a message waiting
indicator (MWI) method.
User Personal Directory Entries Setup
Users can configure personal directory entries on the
Cisco Unified IP Phone. To configure a personal directory, users must have
access to the following:
Cisco Unified IP
Phone Address Book Synchronizer Deployment
The Cisco Unified IP
Phone Address Book Synchronizer synchronizes data that is stored in your
Microsoft Windows address book with the Cisco Unified Communications Manager
directory and the User Options Personal Address Book.
synchronize the Windows address book with the Personal Address Book, all
Windows address book users should be entered in the Windows address book before
you perform the following procedures.
configure the Cisco Unified IP Phone Address Book Synchronizer, perform these
Open the Cisco
Unified IP Phone Address Book Synchronizer.
If you accepted
the default installation directory, you can open the application by choosing
Start > All
Programs > Cisco Systems > TabSync.
user information, select
Unified CallManager User Information window displays.
Enter the Cisco
Unified IP Phone user name and password and select
Cisco Unified Communications Manager server information, select
Cisco Unified CallManager Server Information window displays.
Enter the IP
address or host name and the port number of the Cisco Unified Communications
Manager server and select
If you do not
have this information, contact your system administrator.
To start the
directory synchronization process, select
Synchronization Status window provides the status of the address book
synchronization. If you chose the user intervention for duplicate entries rule
and you have duplicate address book entries, the Duplicate Selection window
Choose the entry
that you want to include in your Personal Address Book and select
synchronization is complete, select
Exit to close the Cisco Unified CallManager Address
whether the synchronization worked, sign in to your User Options web pages and
Address Book. The users from your Windows address book should be