Cisco Unified IP Phone 7906G and 7911G User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
Using a Handset, Headset, and Speaker
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Using a Handset, Headset, and Speaker

Table Of Contents

Using a Handset, Headset, and Speaker

Using the Group Listen Feature

Using the Monitor Feature

Using a Headset

Using AutoAnswer


Using a Handset, Headset, and Speaker


The Cisco Unified IP Phone 7906G and 7911G provide a speaker for hands-free listening. When you use the speaker, you can hear the conversation but cannot talk because the phone does not contain a built-in microphone. To talk on a call, you must use the handset.

You can use the speaker in one of two ways, depending on how your system administrator enables the phone. Your phone may be enabled for one of the following features, but not both at the same time:

Group Listen

Monitor (default)

Using the Group Listen Feature

The following table shows how you can use the Group Listen feature.

If you want to...
Then...

Use the handset

Lift it to go off-hook; replace it to go on-hook.

Talk using the handset and listen on the speaker at the same time (Group Listen)

Press GListen.

Note Group Listen must be enabled by your system administrator for the GListen softkey to display.

Turn off Group Listen and use the handset

Press GLOff.

Hang up after using Group Listen

Press EndCall or hang up.

Adjust the volume level for a call

Note When using Group Listen, adjusting the volume only changes the volume for the speaker and not the handset.

Press the up or down Volume button during a call or after invoking a dial tone.

Press Save to preserve the volume level for future calls.


Using the Monitor Feature

The following table shows how you can use the Monitor feature.

If you want to...
Then...

Use the handset

Lift it to go off-hook; replace it to go on-hook.

Listen to the call on the speaker

Press Monitor and then hang up the handset. You will be able to hear the call but you will not be able to talk on the call.

Note The Monitor and MonOff softkeys are not available if Group Listen is enabled.

Turn off the speaker and use the handset

Lift the handset, or press MonOff.

Note The Monitor and MonOff softkeys are not available if Group Listen is enabled.

Turn off the speaker and hang up

Press EndCall.

Adjust the speaker volume level for a call

Press the up or down Volume button during a call or after invoking a dial tone.

Press Save to preserve the volume level for future calls.


Tips

If your system administrator has disabled the speaker on your phone, the GListen, GLOff, Monitor, and MonOff softkeys will not be available to you. You must lift the handset to place and monitor calls.

Pressing the Volume button changes the volume for the handset or speaker, depending on which device is in use. In Group Listen and Monitor modes, the volume adjustment is for the speaker and not the handset.


Note If you need to change the wideband setting for your handset (for example, if you change your handset) press and choose Settings > User Preferences > Audio Preferences > Wideband Handset. If the Wideband Handset setting shows as dimmed, then this setting is not user controllable.
Check with your system administrator to be sure your phone system is configured to use wideband. If the system is not configured for wideband, you may not detect any additional audio sensitivity even when using a wideband handset. To learn more, refer to the handset documentation or ask your system administrator for assistance.


Using a Headset

To use a headset, disconnect the handset and connect a headset to the Handset port. For information about purchasing headsets, see Headset Support.

Using Wideband with your Headset

If you connect a headset to the handset port, be sure that the Wideband Handset setting is disabled. Choose User Preferences > Audio Preferences > Wideband Handset.


Note If the Wideband Handset setting shows as dimmed, then this setting is not user controllable and you must contact your system administrator to change this setting.


Using AutoAnswer

When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator can configure AutoAnswer to use the speaker to answer calls. However, you can only monitor the call using the speaker. To talk to the caller, you must pick up the handset.