Cisco Unified IP Phone 7906G and 7911G User Guide for Cisco Unified CM 8.5 (SCCP and SIP)
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An Overview of Your Phone

Table Of Contents

An Overview of Your Phone

Understanding Buttons and Hardware

Understanding Lines vs. Calls

Understanding Line and Call Icons

Accessing Applications Menus

Accessing the Help System on Your Phone

Understanding Feature Availability

Understanding SIP vs. SCCP

An Overview of Your Phone

Cisco Unified IP Phone 7906G and 7911G are full-feature telephones that provide voice communication over the same data network that your computer uses, allowing you to place and receive calls, put calls on hold, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your Cisco Unified IP Phone 7906G and 7911G can provide specialized or advanced telephony features that extend your call-handling capabilities. Depending on configuration, your phone supports:

Access to network data, XML applications, and web-based services.

Online customizing of phone features and services from your Cisco Unified CM User Options web pages.

Understanding Buttons and Hardware

You can use this graphic below to identify the buttons and hardware on your phone.

For more information, see...

Phone screen

Displays phone menus and call activity including caller ID, call duration, and call state.

Accessing Applications Menus and Understanding Feature Availability.


Cisco Unified IP Phone series

Indicates your Cisco Unified IP Phone model series.


Softkey buttons

Each activates a softkey option displayed on your phone screen.


Navigation button

Allows you to scroll through menu items and highlight items. When the phone is on-hook, displays your Speed Dials.

Accessing Applications Menus and Speed Dialing, page 29.


Applications Menu button

Displays the Applications menu that provides access to a voice message system, phone logs and directories, settings, services, and help.

Accessing Applications Menus.


Hold button

Places the active call on hold, resumes a call on hold, and switches between an active call and a call on hold.

Using Hold and Resume, page 19.



Allows you to dial phone numbers, enter letters, and choose menu items.

Basic Call Handling, page 15.


Volume button

Controls the handset, headset, speaker, and ringer volume.

Using a Handset, Headset, and Speaker, page 45.


Handset with light strip

The light strip on the handset indicates an incoming call or new voice message.

Accessing Voice Messages, page 57.



Allows the phone to stand at a convenient angle on a desk or table.

Understanding Lines vs. Calls

To avoid confusion about lines and calls, refer to these descriptions:

Lines—Each line corresponds to a phone number (or extension) that others can use to call you. Your phone can support one line.

Calls—Each line can support multiple calls. By default, your phone supports up to six connected calls, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

Understanding Line and Call Icons

Your phone displays icons to help you determine the call and line state (on-hook, on hold, ringing, connected, and so on).

Call or line state

On-hook line

No call activity on this line.

Off-hook line

You are dialing a number or an outgoing call is ringing.

Connected call

You are connected to the other party.

Ringing call

A call is ringing on your line.

Call on hold

You have put this call on hold. See Using Hold and Resume, page 19.

Remote call on hold

Another phone that shares your line has put a call on hold. See Using Hold and Resume, page 19.


Another phone that shares your line has a connected call. See Understanding Shared Lines, page 33.

Reverting call

A holding call is reverting to your phone. See Using Hold and Resume, page 19.

Authenticated call

See Making and Receiving Secure Calls, page 35.

Encrypted call

See Making and Receiving Secure Calls, page 35.

Accessing Applications Menus

If you want to...

Access the Applications menus

Press to display a list of Applications: Messages, Directory, Settings, Services, and Help.

Scroll through a list or menu

Press .

Select a menu item

Press to highlight a menu item, then press Select.

You can also press the number on the keypad that corresponds to the number for the menu item.

Go back one level in a menu

Press Exit. (Note that if you press Exit from the top-level of a menu, the menu will close.)

Close a menu (and return to the Applications menu)

Press Exit one or more times until the menu closes, or press .

Exit the Applications menu

Press or Exit.

Use the Applications menus to access phone features.


After you press , the LED turns green and stays lit while you are using the Applications menus. If you depart from an application without pressing or Exit (for example, to answer a new call), the phone screen display may change but the button stays green. If you press again, the application that you were using resumes at the point when it was interrupted.

Accessing the Help System on Your Phone

The Cisco Unified IP Phone 7906G and 7911G provide a comprehensive online help system. To view the phone help, press and choose Help.

Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.

Understanding SIP vs. SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.

Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone.