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Cisco Unified IP Phone 7900 Series

Configuring Settings on the Cisco Unified IP Phone

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Configuring Settings on the Cisco Unified IP Phone

Table Of Contents

Configuring Settings on the Cisco Unified IP Phone

Configuration Menus on the Cisco Unified IP Phone 7906G and 7911G

Displaying a Configuration Menu

Unlocking and Locking Options

Editing the Values of an Option Setting

Overview of Options Configurable from a Phone

Network Configuration Menu

Device Configuration Menu

CallManager Configuration Menu

HTTP Configuration Menu

Locale Configuration Menu

UI Configuration Menu

Media Configuration Menu

Ethernet Configuration Menu

Security Configuration Menu

QoS Configuration Menu

Network Configuration


Configuring Settings on the Cisco Unified IP Phone


The Cisco Unified IP Phone includes many configurable network and device settings that you may need to modify before the phone is functional for your users. You can access these settings, and change many of them, through menus on the phone.

This chapter includes the following topics:

Configuration Menus on the Cisco Unified IP Phone 7906G and 7911G

Overview of Options Configurable from a Phone

Network Configuration Menu

Device Configuration Menu

Configuration Menus on the Cisco Unified IP Phone 7906G and 7911G

The Cisco Unified IP Phone includes the following configuration menus:

Network Configuration menu—Provides options for viewing and making a variety of network settings. For more information, see the "Network Configuration Menu" section.

Device Configuration menu—Provides access to sub-menus from which you can view a variety of non network-related settings. For more information, see the "Device Configuration Menu" section.

Before you can change option settings on the Network Configuration menu, you must unlock options for editing. See the "Unlocking and Locking Options" section for instructions.

For information about the keys you can use to edit or change option settings, see the "Editing the Values of an Option Setting" section.

You can control whether a phone user has access to phone settings by using the Settings Access field in the Cisco Unified CallManager Administration Phone Configuration Settings page. See Cisco Unified CallManager Administration Guide for more information.

Related Topics

Unlocking and Locking Options

Editing the Values of an Option Setting

Overview of Options Configurable from a Phone

Network Configuration Menu

Device Configuration Menu

Displaying a Configuration Menu

To display a configuration menu, perform these steps.


Note You can control whether a phone has access to the Settings menu or to options on this menu by using the Settings Access field in the Cisco Unified CallManager Administration Phone Configuration page. The Settings Access field accepts these values:

Enabled—Allows access to the Settings menu.

Disabled—Prevents access to the Settings menu.

Restricted—Allows access to the User Preferences menu and allows volume changes to be saved. Prevents access to other options on the Settings menu.

If you cannot access an option on the Settings menu, check the Settings Access field. For more information, see Cisco Unified CallManager Administration Guide.

Procedure


Step 1 Press the Applications Menu button.

Step 2 Choose Settings > Network Configuration or Device Configuration.

Step 3 Perform one of these actions to display the Network Configuration menu or the Device Configuration menu:

Use the Navigation button to select the desired menu and then press the Select softkey.

Use the keypad on the phone to enter the number that corresponds to the menu.

Step 4 To display a submenu, repeat Step 3.

Step 5 To exit a menu, press the Exit softkey. To return to the Applications menu, press the Applications Menu button one or more times.


Related Topics

Unlocking and Locking Options

Editing the Values of an Option Setting

Overview of Options Configurable from a Phone

Network Configuration Menu

Device Configuration Menu

Unlocking and Locking Options

Configuration options that can be changed from a phone are locked by default to prevent users from making changes that could affect the operation of a phone. You must unlock these options before you can change them.

When options are inaccessible for modification, a locked padlock icon appears on the configuration menus. When options are unlocked and accessible for modification, an unlocked padlock icon appears on these menus, as shown next.

To unlock or lock options, press **#. This action either locks or unlocks the options, depending on the previous state.

After you have made your changes, you must lock the options.


Caution Do not press **# to unlock options and then immediately press **# again to lock options. The phone will interpret this sequence as **#**, which will reset the phone. To lock options after unlocking them, wait at least 10 seconds before you press **# again.

Related Topics

Displaying a Configuration Menu

Editing the Values of an Option Setting

Overview of Options Configurable from a Phone

Network Configuration Menu

Device Configuration Menu

Editing the Values of an Option Setting

When you edit the value of an option setting, follow these guidelines:

Use the keys on the keypad to enter numbers and letters.

To enter letters using the keypad, use a corresponding number key. Press the key one or more times to display a particular letter. For example, press the 2 key once for "a," twice quickly for "b," and three times quickly for "c." After you pause, the cursor automatically advances to allow you to enter the next letter.

To enter a period (for example, in an IP address), press the . (period) softkey or press * on the keypad.

Press the << softkey if you make a mistake. This softkey deletes the character to the left of the cursor.

Press the Cancel softkey before pressing the Save softkey to discard any changes that you have made.


Note The Cisco Unified IP Phone provides several methods you can use to reset or restore option settings, if necessary. For more information, see the "Resetting or Restoring the Cisco Unified IP Phone" section.


Related Topics

Displaying a Configuration Menu

Unlocking and Locking Options

Overview of Options Configurable from a Phone

Network Configuration Menu

Device Configuration Menu

Overview of Options Configurable from a Phone

The settings that you can change on a phone fall into several categories, as shown in Table 4-1. For a detailed explanation of each setting and instructions for changing them, see the "Network Configuration Menu" section.


Note There are several options on the Network Configuration menu and on the Device Configuration Menu that are for display only or that you can configure from Cisco Unified CallManager. These options are also described in the "Network Configuration Menu" section and the or the "Device Configuration Menu" section.


Table 4-1 Network Configuration Menu Settings 

Category
Description
Network Configuration Menu Option

DHCP settings

Dynamic Host Configuration Protocol (DHCP) automatically assigns IP address to devices when you connect them to the network. Cisco Unified IP Phones enable DHCP by default.

DHCP Enabled

DHCP Address Released

IP settings

If you do not use DHCP in your network, you can make IP settings manually.

Domain Name

IP Address

Subnet Mask

Default Router 1-5

DNS Server 1-5

TFTP settings

If you do not use DHCP to direct the phone to a TFTP server, you must manually assign a TFTP server. You can also assign an alternative TFTP server to use instead of the one assigned by DHCP.

TFTP Server 1

Alternate TFTP

TFTP Server 2

VLAN settings

Allow you to change the administrative VLAN used by the phone.

Admin. VLAN ID

PC VLAN (applies to 7911G only)

Port settings

Allow you to set the speed and duplex of the network and access ports.

SW Port Configuration

PC Port Configuration (applies to 7911G only)


Related Topics

Displaying a Configuration Menu

Unlocking and Locking Options

Editing the Values of an Option Setting

Network Configuration Menu

Device Configuration Menu

Network Configuration Menu

The Network Configuration menu provides options for viewing and making a variety of network settings. Table 4-2 describes these options and, where applicable, explains how to change them.

For information about how to access the Network Configuration menu, see the "Displaying a Configuration Menu" section.

Before you can change an option on this menu, you must unlock options as described in the "Unlocking and Locking Options" section. The Edit, Yes, or No softkeys for changing network configuration options appear only if options are unlocked.

For information about the keys you can use to edit options, see the "Editing the Values of an Option Setting" section.

Table 4-2 Network Configuration Menu Options 

Option
Description
To Change

DHCP Server

IP address of the Dynamic Host Configuration Protocol (DHCP) server from which the phone obtains its IP address.

Display only—cannot configure.

BOOTP Server

Indicates whether the phone obtains its configuration from a Bootstrap Protocol (BootP) server instead of from a DHCP server.

Display only—cannot configure.

MAC Address

Unique Media Access Control (MAC) address of the phone.

Display only—cannot configure.

Host Name

Unique, fixed name that is automatically assigned to the phone based on its MAC address.

Display only—cannot configure.

Domain Name

Name of the Domain Name System (DNS) domain in which the phone resides.

1. Unlock network configuration options.

2. Set the DHCP Enabled option to No.

3. Scroll to the Domain Name option, press the Edit softkey, and then enter a new domain name.

4. Press the Validate softkey and then press the Save softkey.

IP Address

Internet Protocol (IP) address of the phone.

If you assign an IP address with this option, you must also assign a subnet mask and default router. See the Subnet Mask and Default Router options in this table.

1. Unlock network configuration options.

2. Set the DHCP Enabled option to No.

3. Scroll to the IP Address option, press the Edit softkey, and then enter a new IP Address.

4. Press the Validate softkey and then press the Save softkey.

Subnet Mask

Subnet mask used by the phone.

1. Unlock network configuration options.

2. Set the DHCP Enabled option to No.

3. Scroll to the Subnet Mask option, press the Edit softkey, and then enter a new subnet mask.

4. Press the Validate softkey and then press the Save softkey.

TFTP Server 1

Primary Trivial File Transfer Protocol (TFTP) server used by the phone. If you are not using DHCP on your network and you want to change this server, you must use the TFTP Server 1 option.

If you set the Alternate TFTP option to yes, you must enter a non-zero value for the TFTP Server 1 option.

If neither the primary TFTP server nor the backup TFTP server is listed in the CTL file on the phone, you must unlock the CTL file before you can save changes to the TFTP Server 1 option. In this case, the phone will delete the CTL file when you save changes to the TFTP Server 1 option.

For information about the CTL file, refer to Cisco Unified CallManager Security Guide. For information about unlocking the CTL file, see the "CTL File Screen" section.

1. Unlock the CTL file, if necessary.

2. If DHCP is enabled, set the Alternate TFTP option to Yes.

3. Scroll to the TFTP Server 1 option, press the Edit softkey, and then enter a new TFTP server IP address.

4. Press the Validate softkey, and then press the Save softkey.

TFTP Server 2

Optional backup TFTP server that the phone uses if the primary TFTP server is unavailable.

If neither the primary TFTP server nor the backup TFTP server is listed in the CTL file on the phone, you must unlock the CTL file before you can save changes to the TFTP Server 2 option. In this case, the phone will delete the CTL file when you save changes to the TFTP Server 2 option.

For information about the CTL file, refer to Cisco Unified CallManager Security Guide. For information about unlocking the CTL file, see to the "CTL File Screen" section.

1. Unlock the CTL file, if necessary.

2. Unlock network configuration options.

3. Enter an IP address for the TFTP Server 1 option.

4. Scroll to the TFTP Server 2 option, press the Edit softkey, and then enter a new backup TFTP server IP address.

5. Press the Validate softkey, and then press the Save softkey.

Default Router 1

Default Router 2

Default Router 3

Default Router 4

Default Router 5

Default router used by the phone (Default Router 1) and optional backup routers (Default Router 2-5).

1. Unlock network configuration options.

2. Set the DHCP Enabled option to No.

3. Scroll to the appropriate Default Router option, press the Edit softkey, and then enter a new router IP address.

4. Press the Validate softkey.

5. Repeat Steps 3 and 4 as needed to assign backup routers.

6. Press the Save softkey.

DNS Server 1

DNS Server 2

DNS Server 3

DNS Server 4

DNS Server 5

Primary Domain Name System (DNS) server (DNS Server 1) and optional backup DNS servers (DNS Server 2-5) used by the phone.

1. Unlock network configuration options.

2. Set the DHCP Enabled option to No.

3. Scroll to the appropriate DNS Server option, press the Edit softkey, and then enter a new DNS server IP address.

4. Press the Validate softkey.

5. Repeat Steps 3 and 4 as needed to assign backup DNS servers.

6. Press the Save softkey.

Operational VLAN ID

Voice Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member.

If the phone has not received an auxiliary VLAN, this option indicates the Administrative VLAN.

If neither the auxiliary VLAN nor the Administrative VLAN are configured, this option is blank.

The phone obtains its Operational VLAN ID via Cisco Discovery Protocol (CDP) from the switch to which the phone is attached. To assign a VLAN ID manually, use the Admin. VLAN ID option.

Admin. VLAN ID

Voice VLAN in which the phone is a member.

Used only if the phone does not receive an auxiliary VLAN from the switch, ignored otherwise.

1. Unlock network configuration options.

2. Scroll to the Admin. VLAN ID option, press the Edit softkey, and then enter a new Admin VLAN setting.

3. Press the Validate softkey and then press the Save softkey.

DHCP Enabled

Indicates whether DHCP is being used by the phone.

1. Unlock network configuration options.

2. Scroll to the DHCP Enabled option and press the No softkey to disable DHCP, or press the Yes softkey to enable DHCP.

3. Press the Save softkey.

DHCP Address Released

Releases the IP address assigned by DHCP.

1. Unlock network configuration options.

2. Scroll to the DHCP Address Released option and press the Yes softkey to release the IP address assigned by DHCP, or press the No softkey if you do not want to release this IP address.

3. Press the Save softkey.

Alternate TFTP

Indicates whether the phone is using an alternative TFTP server.

1. Unlock network configuration options.

2. Scroll to the Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. Press the No softkey otherwise.

3. Press the Save softkey.

SW Port Configuration

Speed and duplex of the network port (labeled 10/100 SW). Valid values:

Auto Negotiate

10 Half—10-BaseT/half duplex

10 Full—10-BaseT/full duplex

100 Half—100-BaseT/half duplex

100 Full—100-BaseT/full duplex

If the phone is connected to a switch, configure the port on the switch to the same speed/duplex as the phone, or configure both to auto-negotiate.

If you change the setting of this option, you must change the PC Port Configuration option to the same setting (applies to 7911G only).

1. Unlock network configuration options.

2. Scroll to the SW Port Configuration option and then press the Edit softkey.

3. Scroll to the setting that you want and then press the Select softkey.

4. Press the Save softkey.

PC Port Configuration (applies to 7911G only)

Speed and duplex of the access port (labeled 10/100 PC). Valid values:

Auto Negotiate

10 Half—10-BaseT/half duplex

10 Full—10-BaseT/full duplex

100 Half—100-BaseT/half duplex

100 Full—100-BaseT/full duplex

If the phone is connected to a switch, configure the port on the switch to the same speed/duplex as the phone, or configure both to auto-negotiate.

If you change the setting of this option, you must change the SW Port Configuration option to the same setting.

1. Unlock network configuration options.

2. Scroll to the PC Port Configuration option and then press the Edit softkey.

3. Scroll to the setting that you want and then press the Select softkey.

4. Press the Save softkey.

PC VLAN (applies to 7911G only)

Allows the phone to work better with non-Cisco switches. Strips the 802.1P/Q tags from the packets going to a PC from the access port on the phone. The Admin. VLAN ID must be set before you can change this option.

1. Unlock network configuration options.

2. Make sure the Admin. VLAN ID option is set.

3. Scroll to the PC VLAN option, press the Edit softkey, and then enter a new PC VLAN setting.

4. Press the Validate softkey and then press the Save softkey.

Reverting Focus Priority

Indicates whether the phone shifts the call focus on the phone screen to an incoming call or a reverting hold call. Settings include:

Lower—Focus priority given to incoming calls.

Higher —Focus priority given to reverting calls.

Even —Focus priority given to the first call.

Use Cisco Unified CallManager to modify options.

See also: Hold Reversion.


Related Topics

Displaying a Configuration Menu

Unlocking and Locking Options

Editing the Values of an Option Setting

Overview of Options Configurable from a Phone

Device Configuration Menu

Device Configuration Menu

The Device Configuration menu provides access to submenus from which you can view a variety of settings that are specified in the configuration file for a phone. (The phone downloads the configuration file from the TFTP server.) These sub-menus are:

CallManager Configuration Menu

HTTP Configuration Menu

Locale Configuration Menu

Media Configuration Menu

Ethernet Configuration Menu

Security Configuration Menu

QoS Configuration Menu

Network Configuration

For instructions about how to access the Device Configuration menu and its sub-menus, see the "Displaying a Configuration Menu" section.

CallManager Configuration Menu

The CallManager Configuration menu contains the options CallManager 1, CallManager 2, CallManager 3, CallManager 4, and CallManager 5. These options show Cisco Unified CallManager servers that are available for processing calls from the phone, in prioritized order.

To change these options, use Cisco Unified CallManager Administration.

For an available Cisco Unified CallManager server, an option on the CallManager Configuration menu will show the Cisco Unified CallManager server IP address or name and one of the states shown in Table 4-3.

Table 4-3 Cisco Unified CallManager Server States 

State
Description

Active

Cisco Unified CallManager server from which the phone is currently receiving call-processing services

Standby

Cisco Unified CallManager server to which the phone switches if the current server becomes unavailable

Blank

No current connection to this Cisco Unified CallManager server


An option may also display one of more of the designations or icons shown in Table 4-4.

Table 4-4 Cisco Unified CallManager Server Designations 

Designation
Description

SRST

Indicates a Survivable Remote Site Telephony router capable of providing Cisco Unified CallManager functionality with a limited feature set. This router assumes control of call processing if all other Cisco Unified CallManager servers become unreachable. The SRST Cisco Unified CallManager always appears last in the list of servers, even if it is active.

You configure an SRST router address in the Cisco Unified CallManager Administration SRST Reference Configuration page (choose System > SRST). You configure an SRST reference in the Device Pool Configuration page (choose System > Device Pool).

TFTP

Indicates that the phone was unable to register with a Cisco Unified CallManager listed in its configuration file and that it registered with the TFTP server instead.

(Authentication icon)

Indicates that the connection to the Cisco Unified CallManager is authenticated. For more information about authentication, refer to Cisco Unified CallManager Security Guide.

(Encryption icon)

Indicates that the connection to the Cisco Unified CallManager is authenticated and encrypted. For more information about authentication and encryption, refer to Cisco Unified CallManager Security Guide.


HTTP Configuration Menu

The HTTP Configuration menu displays the URLs of servers from which the phone obtains a variety of information. This menu also displays information about the idle display on the phone.

Table 4-5 describes the HTTP Configuration menu options.

Table 4-5 HTTP Configuration Menu Options 

Option
Description
To Change

Directories URL

URL of the server from which the phone obtains directory information.

Use Cisco Unified CallManager Administration to modify.

Services URL

URL of the server from which the phone obtains Cisco Unified IP Phone services.

Use Cisco Unified CallManager Administration to modify.

Messages URL

URL of the server from which the phone obtains message services.

Use Cisco Unified CallManager Administration to modify.

Information URL

URL of the help text that appears on the phone.

Use Cisco Unified CallManager Administration to modify.

Authentication URL

URL that the phone uses to validate requests made to the phone web server.

Use Cisco Unified CallManager Administration to modify.

Proxy Server URL

URL of proxy server, which makes HTTP requests to non-local host addresses on behalf of the phone HTTP client and provides responses from the non-local host to the phone HTTP client.

Use Cisco Unified CallManager Administration to modify.

Idle URL

URL of an XML service that the phone displays when the phone has not been used for the time specified in the Idle URL Time option and no menu is open. For example, you could use the Idle URL option and the Idle URL Timer option to display a stock quote or a calendar on the LCD screen when the phone has not been used for 5 minutes.

Use Cisco Unified CallManager Administration to modify.

Idle URL Time

Number of seconds that the phone has not been used and no menu is open before the XML service specified in the Idle URL option is activated.

Use Cisco Unified CallManager Administration to modify.


Locale Configuration Menu

The Locale Configuration menu displays information about the user locale and the network locale used by the phone. Table 4-6 describes the options on this menu.

Table 4-6 Locale Configuration Menu Options 

Option
Description
To Change

User Locale

User locale associated with the phone user. The user locale identifies a set of detailed information to support users, including language, font, date and time formatting, and alphanumeric keyboard text information.

Use Cisco Unified CallManager Administration to modify.

User Locale Version

Version of the user locale loaded on the phone.

Display only—cannot configure.

User Locale Char Set

Character set that the phone uses for the user locale.

Display only—cannot configure.

Network Locale

Network locale associated with the phone user. The network locale identifies a set of detailed information that supports the phone in a specific location, including definitions of the tones and cadences used by the phone.

Use Cisco Unified CallManager Administration to modify.

Network Locale Version

Version of the network locale loaded on the phone.

Display only—cannot configure.


UI Configuration Menu

The UI Configuration menu displays whether the group listen function is enabled. Use Cisco Unified CallManager Administration to modify.

Table 4-7 UI Configuration Menu Options 

Option
Description
To Change

Group Listen, Enabled/Disabled

Indicates whether the group listen feature is enabled or disabled.

Use Cisco Unified CallManager Administration to modify.


Media Configuration Menu

The Media Configuration menu displays whether the speaker capability is enabled. Use Cisco Unified CallManager Administration to modify.

Table 4-8 Media Configuration Menu Options 

Option
Description
To Change

Speaker Enabled

Indicates whether the speaker is enabled for monitoring calls on the phone.

Use Cisco Unified CallManager Administration to modify.


Ethernet Configuration Menu

The Ethernet Configuration menu displays whether the Span to PC Port option is enabled on the phone (Cisco Unified IP Phone 7911G only). Table 4-9 describes the option.

Table 4-9 Ethernet Configuration Menu Option 

Option
Description
To Change

Span to PC Port (applies to 7911G only)

Indicates whether the phone will replicate packets transmitted and received by the phone for transmission on the PC port.

Enable this option if an application that requires monitoring of the phone traffic is being run on the access port. These applications include monitoring and recording applications (common in call center environments) and network packet capture tools that are used for diagnostic purposes.

When Span to PC Port is enabled, the PC attached to the Cisco Unified IP Phone 7911 cannot authenticate using 802.1x.

Use Cisco Unified CallManager Administration to modify.


Security Configuration Menu

The Security Configuration menu displays settings that relate to security for phone.

You can view additional security information and unlock the CTL file from the Security Configuration screen on a phone. For more information, see the "Security Configuration Menu" section.

Table 4-10 describes the Security Configuration menu options.

Table 4-10 Security Configuration Menu Options 

Option
Description
To Change

PC Port Disabled (applies to 7911G only)

Indicates whether the access port on the phone is enabled (No) or disabled (Yes).

Use Cisco Unified CallManager Administration to modify.

GARP Enabled

Indicates whether the phone learns MAC addresses from Gratuitous ARP responses. Disabling the phone ability to accept Gratuitous ARP will prevent applications that use this mechanism to monitor and record voice streams from working. If voice monitoring is not desired, set this option to No (disabled).

Use Cisco Unified CallManager Administration to modify.

Voice VLAN Enabled (applies to 7911G only)

Indicates whether the phone allows a device attached to the access port to access the Voice VLAN. Setting this option to No (disabled) prevents the attached PC from sending and receiving data on the Voice VLAN. This setting also prevents the PC from receiving data sent and received by the phone. Set this setting to Yes (enabled) if an application that requires monitoring of the phone traffic is running on the PC. These applications include monitoring and recording applications and network monitoring software.

Use Cisco Unified CallManager Administration to modify.

Web Access Enabled

Indicates whether web access is enabled (Yes) or disabled (No) for the phone.

Use Cisco Unified CallManager Administration to modify.

Security Mode

Displays the security mode that is set for the phone.

Use Cisco Unified CallManager Administration to modify.

Logging Display

Used by Cisco Technical Assistance Center (TAC) for troubleshooting.

The Cisco Unified IP Phone 7911G can be configured for Enabled/Disabled/PC Controlled

The Cisco Unified IP Phone 7906G supports only Enabled/Disabled (no PC Controlled)


QoS Configuration Menu

The QoS Configuration menu displays information that relates to quality of service (QoS) for the phone. Table 4-11 describes the QoS Configuration menu options.

Table 4-11 QoS Configuration Menu Options 

Option
Description
To Change

DSCP For Services

DSCP IP classification for phone-based services.

Use Cisco Unified CallManager Administration to modify.

DSCP For Configuration

DSCP IP classification for any phone configuration transfer.

Use Cisco Unified CallManager Administration to modify.

DSCP For Call Control

DSCP IP classification for call control signaling.

Use Cisco Unified CallManager Administration to modify.


Related Topics

Displaying a Configuration Menu

Network Configuration Menu

Network Configuration

The Network Configuration menu contains the Load Server option, which is used to optimize firmware upgrades. Table 4-12 describes this option.

Table 4-12 Network Configuration Menu Options 

Option
Description
To Change

Load Server

Used to optimize installation time for phone firmware upgrades and offload the WAN by storing images locally, negating the need to traverse the WAN link for each phone's upgrade.

You can set the Load Server to another TFTP server IP address or name (other than the TFTP Server 1 or TFTP Server 2) from which the phone firmware can be retrieved for phone upgrades. When the Load Server option is set, the phone contacts the designated server for the firmware upgrade.

Note The Load Server option allows you to specify an alternate TFTP server for phone upgrades only. The phone continues to use TFTP Server 1 or TFTP Server 2 to obtain configuration files. The Load Server option does not provide management of the process and of the files, such as file transfer, compression, deletion, and so on.

Use Cisco Unified CallManager Administration to modify.