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Cisco Unified IP Phone 7900 Series

Cisco IP Phone 7902G Release Notes for Firmware Release 1.1(1) for Cisco CallManager Version 3.3.2 or Later

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Cisco IP Phone 7902G Release Notes for Firmware Release 1.1(1) for Cisco CallManager 3.3.2 or Later

Table Of Contents

Cisco IP Phone 7902G Release Notes for Firmware Release 1.1(1) for Cisco CallManager 3.3.2 or Later

Required Service Patch

Known Problems

Important Notes

Documentation Roadmap

Obtaining Documentation

Cisco.com

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Website

Cisco TAC Escalation Center

Obtaining Additional Publications and Information


Cisco IP Phone 7902G Release Notes for Firmware Release 1.1(1) for Cisco CallManager 3.3.2 or Later


These release notes are for use with the Cisco IP Phone 7902G running on Cisco CallManager Release 3.3.2 or later.

These release notes contain the following sections:

Required Service Patch

Known Problems

Important Notes

Documentation Roadmap

Obtaining Documentation

Obtaining Technical Assistance

Obtaining Additional Publications and Information

Required Service Patch

Before using the Cisco IP Phone 7902G with Cisco CallManager version 3.3(2) or later, you must install the cmterm-7902g.P008.3-3-2 service patch on the Cisco CallManager server.

To install this service patch, follow these steps:

Procedure


Step 1 Go to the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

Step 2 Click the cmterm-7902g.P008.3-3-2.exe hyperlink and follow the prompts to download the service patch to your Windows desktop.

Step 3 Double-click the service patch program icon on your Windows desktop and follow the prompts to install the service patch on your system.


Known Problems

Known problems are unexpected behaviors or defects. They are graded according to severity level. These release notes contain information for most severity levels 1, 2, and 3. You can search for known problems on the Cisco bug tracking system tool, called Bug Navigator II.

To access the Bug navigator II, perform one of the following actions:

Enter the following URL in your web browser:

http://www.cisco.com/support/bugtools

Log in to Cisco Connection Online (CCO) and select Service & Support > Techncial Assistance Center > Software Bug Toolkit Bug Navigator II

DDTS Number
Description/Workaround

CSCea38543

Transfer-with-consultation does not work properly with IOS Telephony System (ITS). However, blind transfer does work.

Workaround: Disable transfer-with-consultation on the ITS when using the Cisco IP Phone 7902G. Use blind transfer only with the Cisco IP Phone 7902G on the ITS.


Important Notes

When using CallManager 3.3(2) with BAT 4.4(1.2) and the installed Cisco IP Phone 7902G product files, BAT does not find or change any Cisco IP Phone 7902G devices when you perform Update Phones. The workaround is to manually make changes to the Cisco IP Phone 7902G devices without using BAT.


Note Reference DDTS # CSCea31491, which is resolved for the BAT 4.4.3 release.


Documentation Roadmap

For more information about Cisco IP Phones or Cisco CallManager, refer to these publications:

Cisco IP Phone 7902G

Cisco IP Phone 7902G Quick Start Guide

Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phones 7902G/7905G

Regulatory Compliance and Safety Information for the Cisco IP Phone 7900 Series

These publications are available at the following location:

http://www.cisco.com/en/US/partner/products/hw/phones/ps379/tsd_products_support_series_home.html

Cisco CallManager Administration

Cisco CallManager Administration Guide

Cisco CallManager System Guide

Cisco CallManager Serviceability Administration Guide

Bulk Administration Tool User Guide

These publications are available at the following location:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/cisco/web/support/index.html

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco web sites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Registered Cisco.com users can order the Documentation CD-ROM (product number DOC-CONDOCCD=) through the online Subscription Store:

http://www.cisco.com/go/subscription

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Registered Cisco.com users can order the Documentation CD-ROM (Customer Order Number DOC-CONDOCCD=) through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) Website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.

Cisco.com

Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com provides a broad range of features and services to help you with these tasks:

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

To obtain customized information and service, you can self-register on Cisco.com at this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Cisco TAC Website

You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://tools.cisco.com/RPF/register/register.do

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:

http://www.cisco.com/en/US/support/index.html

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the situation in your own words and attach any necessary files.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Catalog describes the networking products offered by Cisco Systems as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/doctypes/prod_series_index_listing_sitecopy.html

Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco monthly periodical that provides industry professionals with the latest information about the field of networking. You can access Packet magazine at this URL:

http://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.html

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in the design, development, and operation of public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

Training—Cisco offers world-class networking training, with current offerings in network training listed at this URL:

http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html