Cisco IP Phone Guide 7902G for Cisco CallManager 4.0.2
Troubleshooting Your Phone
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Troubleshooting Your Phone

Table Of Contents

Troubleshooting Your Phone


Troubleshooting Your Phone


Refer to the following table for some general troubleshooting information for your phone.

Problem
Explanation

The phone Hold and Menu buttons are lit or flashing after the phone is connected to power

Your phone did not initialize correctly. Contact your system administrator who will help you troubleshoot the problem.

No dial tone

Check that all the cable connections are secure and that the phone is properly connected to power. See the "Connecting Your Phone" section on page 4.

If necessary, contact your system administrator who will help you troubleshoot the problem.

The phone does not ring.

Check the ring volume setting. See the "Adjusting the Volume" section.

The Menu button was accidentally pressed and you entered the IVR system.

Hang up the phone to exit. This resets the phone.

The phone Hold button flashes red and the Menu button flashes green at the same time.

The phone's firmware is being upgraded. After the upgrade, all LEDs on the phone should be off.