Cisco IP Phone Guide 7902G for Cisco CallManager 4.0.2
Basic Call Handling
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Basic Call Handling

Table Of Contents

Basic Call Handling

Placing a Call

Answering a Call

Ending a Call

Using Hold and Resume

Transferring a Connected Call

Making Conference Calls

Forwarding Your Calls to Another Number

Using Voice Messaging


Basic Call Handling


This section covers basic call-handling tasks such as placing, answering, transferring, and conferencing calls. The features you use to perform these tasks are standard and available on most phone systems.

Placing a Call

If you want to...
Then...

Place a call

Lift the handset and dial the number.

Redial the most recently dialed number

Lift the handset and press (Redial).

Speed dial a number

Press and hold (for about 2 seconds) the number on your keypad that you assigned as a speed dial number.

For information on setting up speed dial buttons, see the "Setting Up Speed Dial Buttons" section.


Answering a Call

If you want to...
Then...

Answer a call

Pick up the handset.

Answer a priority call

When you hear the special call waiting tone, answer the higher-priority call.

For information on priority calls, see the "Prioritizing Critical Calls" section.

Answer a priority call when you are already on a call

When you hear the special call waiting tone, end an active call and answer the higher-priority call.

For information on priority calls, see the "Prioritizing Critical Calls" section.


Ending a Call

To end a call, hang up the handset.

Using Hold and Resume

Only one call can be active at any given time; all other calls must be placed on hold.

If you want to...
Then...

Put a call on hold

Press (Hold). The Hold button lights red. A call on hold remains active even though you and the other party cannot hear each other. You can answer or place another call while a call is on hold.

Return to the held call

Press (lit Hold).



Tip Engaging the Hold feature typically generates music or a beeping tone. For this reason, avoid putting a conference call on hold.


Transferring a Connected Call

Use the Transfer button to redirect a connected call. The target is the number to which you want to transfer the call.

If you want to...
Then...

Transfer a call without talking to the transfer recipient

During a connected call, press (Transfer) and enter the target number.

When you hear the call ringing, press (Transfer) again.

Talk to the transfer recipient before transferring a call

During a connected call, press (Transfer) and enter the target number.

Wait for the transfer recipient to answer.

If the recipient accepts the transferred call, press (Transfer) again.

To return to the original call, press (Hold).


Making Conference Calls

Use the Conference button to set up a standard conference. A standard conference allows from 3 to 16 people to participate in a single call. See the table below for details.


Note Your phone line must be configured for two calls for you to use Hold with Conference as described here. Your system administrator can confirm whether your phone is configured to support one or two calls.

If you want to...
Then...

Invite current callers to join a standard conference

During a conference call, you receive a new call. Press (Hold) to put the conference call on hold. Answer the new call.

Press (Conference) to add the caller to the conference.

Start a conference call by calling participants

During a connected call, press (Conference) to add another party to the call. Doing so automatically activates a new line and puts the first party on hold. Place a call to another number. After the call connects and you have spoken to the conference

participant, press (Conference) again to add this party to your call. Follow this procedure to add each participant.

Add a participant to an existing conference call

During a conference call, press (Hold). Doing so automatically activates a new line and puts the conference on hold. Place a call to another number.

After the call connects and you have spoken to the person,

press (Conference) to add this person to your call.

Then press (Conference) again to rejoin the conference call.

Join a conference

Answer the phone when it rings. You do not need to do anything special to join a standard conference call.

End a conference

Hang up the handset.




Note You cannot drop a participant from a conference call even if you initiate the conference.


Forwarding Your Calls to Another Number

You can use Call Forward All to redirect your incoming calls from your Cisco IP Phone to another number.


Note Enter the Call Forward All target number exactly as you would need to dial it from your desk phone. For example, enter an access code such as 9 or the area code, if necessary.

If you want to...
Then...

Set up call forwarding from your phone

Lift the handset and press **1. You will hear a short confirmation tone. Enter the phone number to which you want to forward your calls. You will hear another short confirmation tone to indicate that call forwarding is in effect.

After you have set up call forwarding, you will hear a different (starter) dial tone when you lift the handset.

Cancel call forwarding

Lift the handset and press **2. You will hear another short confirmation tone to indicate that call forwarding is cancelled.

Note Be sure to cancel call forwarding before forwarding your phone again. If you try to forward your phone without cancelling the first call forward, you will receive a busy tone.

Set up or cancel call forwarding from your User Options web page

Log in to your User Options web pages, choose your device, then choose Forward all calls... from the main menu. Press Update to save the change.

You can set up or cancel call forwarding for each line on your phone. See the "Logging In to the User Options Web Pages" section for login instructions.




Tip You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company.


Using Voice Messaging

Use the Messages button to access your voice messages as outlined in the table below.


Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information about using the voice message service, see the documentation that came with it.

If you want to...
Then...

Set up your voice message service

Press (Messages) and follow the voice instructions.

Your system administrator will provide you with a default password for your voice message service. For security reasons, you should change your default password as soon as possible.

See if you have a new voice message

Look at your phone for a steady red light on the handset.

Listen to your voice messages

Press (Messages) and follow the voice instructions.