Cisco Unified IP Phone 7900 Series Release Notes for Firmware Release 9.3(1)SR3
Cisco Unified IP Phone 7900 Series Release Notes for Firmware Release 9.3(1)SR3
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Cisco Unified IP Phone 7900 Series Release Notes for Firmware Release 9.3(1)SR3

Contents

Cisco Unified IP Phone 7900 Series Release Notes for Firmware Release 9.3(1)SR3

Introduction

These release notes support the Cisco Unified IP Phones 7900 Series running SCCP and SIP Firmware Release 9.3(1)SR3.

The following table lists the Cisco Unified Communications Manager release and protocol compatibility for the Cisco Unified IP Phones.

Table 1 Cisco Unified IP Phones, Cisco Unified Communications Manager, and Firmware Release Compatibility
Cisco Unified IP Phone Protocol Cisco Unified Communications Manager

Cisco Unified IP Phones 7906G, 7911G, 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, and 7971G-GE

SCCP

Cisco Unified Communications Manager Release 6.0 and later

Cisco Unified CallManager Release 5.1, 5.0, 4.3, 4.2, 4.1, 4.0

Cisco CallManager Release 3.3

Cisco Unified IP Phones 7906G, 7911G, 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, and 7971G-GE

SIP

Cisco Unified Communications Manager Release 6.0 and later

Cisco Unified CallManager Release 5.1 and 5.0

Cisco Unified IP Phone 7931G

SCCP

Cisco Unified Communications Manager Release 6.0, 6.1, 7.0 and later

Cisco Unified IP Phone 7931G

SIP

Cisco Unified Communications Manager Release 7.0 and later

Cisco Unified IP Phones 7942G, 7945G, 7962G, 7965G, and 7975G

SCCP

Cisco Unified Communications Manager Release 6.x and later

Cisco Unified CallManager Release 5.1, 4.3(2)

Cisco Unified IP Phones 7942G, 7945G, 7962G, 7965G, and 7975G

SIP

Cisco Unified Communications Manager Release 6.x and later

Cisco Unified CallManager Release 5.1


Note


Firmware Release 9.3(1)SR3 is designed and tested to interoperate with Cisco call control, most notably Cisco Unified Communications Manager Release 9.0(1). Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.


New and Changed Features

This release contains no new or changed features.

Related Documentation

Use the following sections to obtain related information.

Cisco Unified IP Phone 7900 Series Documentation

See the publications that are specific to your language, phone model, and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​c/​en/​us/​support/​collaboration-endpoints/​unified-ip-phone-7900-series/​tsd-products-support-general-information.html

Cisco Unified Communications Manager Documentation

See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​en/​US/​products/​sw/​voicesw/​ps556/​tsd_​products_​support_​series_​home.html

Cisco Business Edition 5000 Documentation

See the Cisco Business Edition 5000 Documentation Guide and other publications that are specific to your Cisco Business Edition 5000 release. Navigate from the following URL:

http:/​/​www.cisco.com/​en/​US/​products/​ps7273/​tsd_​products_​support_​eol_​series_​home.html

Installation

SCCP Firmware Upgrade Issues

This section applies to the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, 7962G, 7961G-GE, 7961G, 7945G, 7942G, 7941G-GE, 7941G, 7931G, 7911G, and 7906G.


Note


For all SCCP firmware upgrades from firmware release versions earlier than 8.3(3) to Version 9.3(1) or later, you must first upgrade your phone firmware to an intermediate version (8.3(3) to 8.5(2)) and then upgrade to 9.3(1).


The following upgrade issues apply:

  • If you are currently running firmware earlier than 6.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you must first install an intervening 7.0(x) load to prevent upgrade failure. Cisco recommends using the most recent 7.0(3) load as the intervening load to avoid lengthy upgrade times.
  • If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you can do so directly. However, expect the upgrade to take twice as long as usual.

SIP Firmware Upgrade Issues

For all SIP firmware upgrades from firmware release versions earlier than 8.3(3) to Version 9.3(1) or later, you must first upgrade your phone firmware to an intermediate version (8.3(3) to 8.5(2)) and then upgrade to 9.3(1).

The following upgrade issues apply:

  • If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), be aware that upgrading will take up to twice as long to complete as usual.
  • Device packs are required to enable IP Phones in the Cisco Unified Communications Manager database. For Cisco Unified CallManager 4.2 and earlier, these device packs are required. For Cisco Unified CallManager 4.3 and Cisco Unified Communications Manager 6.0 and later, you must run the device pack and reboot the Cisco Unified Communications Manager server.

Install Firmware Release on Cisco Unified Communications Manager

Before using the Cisco Unified IP Phone 7900 Series Firmware Release 9.3(1)SR3 with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

Procedure
    Step 1   Go to the following URL:

    http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=268437892&flowid=5293

    Step 2   Choose Cisco Unified IP Phones 7900 Series.
    Step 3   Choose your phone type.
    Step 4   Choose one of the following firmware types:
    • Skinny Client Control Protocol (SCCP) Software
    • Session Initiation Protocol (SIP) Software
    Step 5   In the Latest Releases folder, choose 9.3(1)SR3.
    Step 6   Select one of the following firmware files, click Download Now or Add to cart button, and follow the prompts:
    • For Cisco Unified CallManager 4.2 and earlier (firmware files only):
      • cmterm-7975-sccp.9-3-1SR3-1.zip
      • cmterm-7970_7971-sccp.9-3-1SR3-1.zip
      • cmterm-7945_7965-sccp.9-3-1SR3-1.zip
      • cmterm-7942_7962-sccp.9-3-1SR3-1.zip
      • cmterm-7941_7961-sccp.9-3-1SR3-1.zip
      • cmterm-7911_7906-sccp.9-3-1SR3-1.zip
    • For Cisco Unified CallManager 4.3:
      • cmterm-7975-sccp.9-3-1SR3-1.exe
      • cmterm-7970_7971-sccp.9-3-1SR3-1.exe
      • cmterm-7945_7965-sccp.9-3-1SR3-1.exe
      • cmterm-7942_7962-sccp.9-3-1SR3-1.exe
      • cmterm-7941_7961-sccp.9-3-1SR3-1.exe
      • cmterm-7911_7906-sccp.9-3-1SR3-1.exe
    • For Cisco Unified CallManager 5.0(4) and later:
      • cmterm-7975-sccp.9-3-1SR3-1.cop.sgn
      • cmterm-7970_7971-sccp.9-3-1SR3-1.cop.sgn
      • cmterm-7945_7965-sccp.9-3-1SR3-1.cop.sgn
      • cmterm-7942_7962-sccp.9-3-1SR3-1.cop.sgn
      • cmterm-7941_7961-sccp.9-3-1SR3-1.cop.sgn
      • cmterm-7911_7906-sccp.9-3-1SR3-1.cop.sgn
    • For Cisco Unified Communications Manager 6.0 and later:
      • cmterm-7931-sccp.9-3-1SR3-1.cop.sgn
    • For Cisco Unified CallManager 5.0 and later (firmware files only):
      • cmterm-7975-sip.9-3-1SR3-1.zip
      • cmterm-7970_7971-sip.9-3-1SR3-1.zip
      • cmterm-7945_7965-sip.9-3-1SR3-1.zip
      • cmterm-7942_7962-sip.9-3-1SR3-1.zip
      • cmterm-7941_7961-sip.9-3-1SR3-1.zip
      • cmterm-7911_7906-sip.9-3-1SR3-1.zip
    • For Cisco Unified CallManager 5.0(4) and later:
      • cmterm-7975-sip.9-3-1SR3-1.cop.sgn
      • cmterm-7970_7971-sip.9-3-1SR3-1.cop.sgn
      • cmterm-7945_7965-sip.9-3-1SR3-1.cop.sgn
      • cmterm-7942_7962-sip.9-3-1SR3-1.cop.sgn
      • cmterm-7941_7961-sip.9-3-1SR3-1.cop.sgn
      • cmterm-7911_7906-sip.9-3-1SR3-1.cop.sgn
    Note   

    If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.

    Step 7   Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:
    • cmterm-7911_7906-sccp.9-3-1SR3-1-readme.html
    • cmterm-7911_7906-sip.9-3-1SR3-1-readme.html
    • cmterm-7931-sccp.9-3-1SR3-1-readme.html
    • cmterm-7931-sip.9-3-1SR3-1-readme.html
    • cmterm-7941_7961-sccp.9-3-1SR3-1-readme.html
    • cmterm-7941_7961-sip.9-3-1SR3-1-readme.html
    • cmterm-7942_7962-sccp.9-3-1SR3-1-readme.html
    • cmterm-7942_7962-sip.9-3-1SR3-1-readme.html
    • cmterm-7945_7965-sccp.9-3-1SR3-1-readme.html
    • cmterm-7945_7965-sip.9-3-1SR3-1-readme.html
    • cmterm-7970_7971-sccp.9-3-1SR3-1-readme.html
    • cmterm-7970_7971-sip.9-3-1SR3-1-readme.html
    • cmterm-7975-sccp.9-3-1SR3-1-readme.html
    • cmterm-7975-sip.9-3-1SR3-1-readme.html
    Step 8   Follow the instructions in the readme file to install the firmware.

    Install Cisco Unified Communications Manager Device Packs

    Device packs are required to enable IP phones in the Cisco Unified Communications Manager database. For information about compatible device packs, see http:/​/​www.cisco.com/​en/​US/​docs/​voice_ip_comm/​cucm/​compat/​devpack_​comp_​mtx.html.

    For Cisco Unified CallManager 4.2 and earlier, these device packs are required. For Cisco Unified CallManager 4.3 and Cisco Unified Communications Manager 6.0 and later, you must run the device pack and reboot the Cisco Unified Communications Manager server.

    To install the device packs, follow these steps.

    Procedure
      Step 1   Go to the following URL:

      http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=268439621&flowid=21301

      Step 2   Choose your Cisco Unified Communications Manager version.
      Step 3   Hover over the desired device pack. When the popup window displays, click the Readme link to open the readme file.
      Step 4   Choose Download or Add to cart for the desired device pack.
      Step 5   Use the instructions in the readme file to install the updated device pack on the Cisco Unified Communications Manager.

      Cisco Unified IP Phone Expansion Module Firmware Installation

      The following sections describe the Cisco Unified IP Phone Expansion Module firmware installation.

      Cisco Unified IP Phone Expansion Module 7914 Installation

      This section describes how to install Cisco Unified IP Phone Expansion Module 7914.

      Cisco Unified IP Phone Expansion Module 7914 Firmware Upgrade Issues

      The Cisco Unified IP Phones 7906G, 7911G, 7941G, 7941G-GE, 7942G, and 7945G, do not support the Cisco Unified IP Phone Expansion Module 7914.

      You can add a maximum of two Expansion Modules to the Cisco Unified IP Phones 7961G, 7961G-GE, 7965G, 7970G, 7971G, and 7975G.

      The filename for Cisco Unified IP Phone Expansion Module 7914 indicates that it is for use with SCCP; however, it supports both SCCP and SIP. This applies to IP Phones using Cisco Unified Communications Manager 7.0.

      If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000400 before using the phone to support relevant features on your expansion module.

      Install Cisco Unified IP Phone Expansion Module 7914 Firmware

      To download and install the firmware, perform these steps:

      Procedure
        Step 1   Go to the following URL: http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=269065653&i=rm
        Step 2   Log in to the Tools and Resources Download page.
        Step 3   Choose the IP Telephony folder by clicking +.
        Step 4   Choose IP Phones > Cisco Unified IP Phones 7900 Series.
        Step 5   Choose Cisco Unified IP Phone Expansion Module 7914.
        Step 6   Choose Skinny Client Control Protocol (SCCP) Software.
        Step 7   Choose 5.0(4) under the Latest Releases folder.
        Step 8   To download the firmware for Cisco Unified IP Phone Expansion Module 7914, click the Download Now or Add to cart button and follow the prompts:
        • For Cisco Unified Communications Manager 4.3 and earlier: cmterm-7914-sccp.5-0-4.exe
        • For Cisco Unified Communications Manager 5.0(1), 5.0(2), and 5.0(3): cmterm-7914-sccp.5-0-4.cop
        • For Cisco Unified Communications Manager 5.0(4) and later: cmterm-7914-sccp.5-0-4.cop.sgn
        Step 9   If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
        Step 10   Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:

        cmterm-7914-sccp.5-0-4.readme.html


        Cisco Unified IP Phone Expansion Modules 7915 and 7916 Installation

        This section describes how to install Cisco Unified IP Phone Expansion Modules 7915 and 7916.

        Cisco Unified IP Phone Expansion Modules 7915 and 7916 Firmware Issues

        Before you use the Cisco Unified IP Phone Expansion Module 7916, you must load the expansion module with firmware release B016-1-0-4-2 before using the phone to support relevant features on your expansion module.

        Before you use the Cisco Unified IP Phone Expansion Module 7915, you must load the expansion module with firmware release B015-1-0-4-2 before using the phone to support relevant features on your expansion module.

        The Cisco Unified IP Phones 7962G, 7965G, and 7975G support the Cisco Unified IP Phone Expansion Modules 7915 and 7916. You can add a maximum of two expansion modules to these phones.

        Install Cisco Unified IP Phone Expansion Modules 7915 and 7916 Firmware

        To download and install the firmware, perform these steps:

        Procedure
          Step 1   Choose Cisco Unified IP Expansion Module 7916 or Cisco Unified IP Expansion Module 7915.
          Step 2   Choose the IP Telephony folder by clicking +.
          Step 3   Choose IP Phones > Cisco Unified IP Phones 7900 Series.
          Step 4   Choose Cisco Unified IP Expansion Module 7916 or Cisco Unified IP Expansion Module 7915.
          Step 5   Choose 1.0(4) under the Latest Releases folder.
          Step 6   To download the SIP firmware for the Cisco Unified IP Phone, click the Download Now or Add to cart button and follow the prompts:

          For Cisco Unified CallManager 4.3 and 4.2 (SCCP firmware files only):

          • cmterm-7915.1-0-4.zip
          • cmterm-7916.1-0-4.zip

          For Cisco Unified Communications Manager 5.1 and later:

          • cmterm-7915.1-0-4.cop.sgn
          • cmterm-7916.1-0-4.cop.sgn

          For Cisco Unified CallManager 4.3 and 4.2 (SCCP only):

          • cmterm-7915.1-0-4.exe
          • cmterm-7916.1-0-4.exe

          Step 7   If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
          Step 8   Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:

          cmterm-7915_7916.1-0-4-readme.html


          Caveats

          This section describes the resolved and open caveats, and provides information on accessing the Cisco Software Bug Toolkit.

          Access Cisco Bug Search

          Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

          • All severity level 1 or 2 bugs
          • Significant severity level 3 bugs

          You can search for problems by using the Cisco Bug Search.

          Before You Begin

          To access Cisco Bug Search, you need the following items:

          • Internet connection
          • Web browser
          • Cisco.com user ID and password
          Procedure
            Step 1   To access the Cisco Bug Search, go to:

            https:/​/​tools.cisco.com/​bugsearch

            Step 2   Log in with your Cisco.com user ID and password.
            Step 3   To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.

            Open Caveats

            The following table lists severity 1, 2, and 3 defects that are open for the Cisco Unified IP Phones that use Firmware Release 9.3(1)SR3.

            For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.

            Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in Access Cisco Bug Search.

            Table 2 Open Caveats for Firmware Release 9.3(1)SR3
            Identifier Description

            CSCsy82318

            MIDP Mutable image is not displayed on a 7941

            CSCtj61369

            phone stuck during PFS upgrading/downgrading

            CSCtk56477

            FR23:When pull out the net,use a https connection, wait no time out.

            CSCtl83604

            IDH: Cisco IP phone 7941 does not send out CDP during bootup

            CSCtn25563

            LSC install/upgrade failed or cancelled when CCM Failover/Fallback

            CSCtr31587

            TFTP error on the phone status, when testing with 200k endpoints.

            CSCtr70351

            Device occasionally hard reset due to segmentation error

            CSCtr99139

            Blowing to the headset microphone brings some noise.

            CSCtu36302

            Customized ring tones are not ringing for 79XX series Phones.

            CSCty85123

            wrong behavior of "<<" in edit dial state.

            CSCtz26688

            Call does not disconnect after getting reorder - SIP Phone

            CSCtz26712

            Audio issue with ilbc codec - 7911 phone

            CSCtz33592

            Phones are blocked in "Configuring ip" after longtime upgrade/downgrade.

            CSCtz37296

            sip phone : 'CFwdAll' button work as create call in PLAR feature

            CSCua06647

            ETSGJ-CH: 7961 IP Phone restarted unexpectedly while debugging thru SSH

            CSCua11280

            PD always display login UI when you logout successfully

            CSCue13562

            7965 one way audio using Any connect IOS VPN

            CSCui95229

            894X/79XX phones advertise URI support in CURT incorrectly.

            CSCui59049

            phone download the XMLDefault.xml after the tftp service get down

            Resolved Caveats

            The following table lists severity 1, 2, and 3 defects that are resolved for the Cisco Unified IP Phones that use Firmware Release 9.3(1)SR3.

            For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.

            Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in Access Cisco Bug Search.

            Table 3 Resolved Caveats for Firmware Release 9.3(1)SR3
            Identifier Description

            CSCsw88673

            debug executable left on the TNP phone

            CSCua38296

            3 to 11 second time delay on IP Phones

            CSCud66570

            7931 Peer Firmware Sharing always disabled

            CSCue27941

            Preventing users from Changing background image on TNP phones

            CSCue30927

            Group picture display is missing on 7900 phones

            CSCue54945

            Arabic UAE locale language: Corporate directory search reloads phones

            CSCuf35793

            7962 reassembles incorrectly EAP-TLS certificate = 802.1x auth fail

            CSCuf85411

            79XX phones autodial number from directory when going offhook

            CSCug63713

            EAP-TLS on phone fails leading to phone freeze with Load 9-3-1SR2

            CSCuh03515

            7941/61s send malformed SCCP message to CUCM causing them to be reset

            CSCuh22404

            7945/7965 EHook headset beeping when line set to flash only

            CSCuh32640

            Phone reboots after the call is connected.

            CSCuh33386

            em pin change displayed in plain text in phone console logs

            CSCuh45380

            SIP phones have a max to and from tag of 64 characters

            CSCuh76722

            SIP TNP Phones generate coredump due to memory leak at JNI layer

            CSCuh91458

            EM PIN Change Logged to Console Logs in Plain Text (DNS)

            CSCuh98669

            Interrupted g729 audio stream results in a hiss/artifact in audio

            CSCui01037

            7911 - Intermittently some SCCP phones automatically mute calls

            CSCui42911

            3rd Gen phone have issues returning info from URL like CGI/SettingsInfo

            CSCui54479

            phone load issue on 7945 with new hardware

            CSCui57576

            'BACK' is not displayed in English when locale switched to English.

            CSCui59252

            Out of bound RTP port (32768) is chosen by 7970 and causes one way audio

            CSCui63047

            Https results in XML parsing error in 7961/62

            CSCui66526

            Placeholder for TNP Sidetone/Send Gain Audio Server Change

            CSCuj07204

            79XX phones do not display Caller ID if Remote-Party-ID has FQDN

            CSCuj11814

            796x/4x phones not passing correct Device IDs to switch port via CDP

            Unified Communications Manager Endpoints Locale Installer

            By default, Cisco IP Phones are set up for the English (United States) locale. To use the Cisco IP phones in other locales, you must install the locale-specific version of the Unified Communications Manager Endpoints Locale Installer on every Cisco Unified Communications Manager server in the cluster. The Locale Installer installs the latest translated text for the phone user interface and country-specific phone tones on your system so that they are available for the Cisco IP Phones.

            To access the Locale Installer required for a release, access http:/​/​software.cisco.com/​download/​navigator.html?mdfid=286037605&flowid=46245, navigate to your phone model, and select the Unified Communications Manager Endpoints Locale Installer link.

            For more information, see the "Locale Installer" section in the Cisco Unified Communications Operating System Administration Guide.


            Note


            The latest Locale Installer may not be immediately available; continue to check the website for updates.


            Cisco IP Phone Firmware Support Policy

            Documentation, Service Requests, and Additional Information

            For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

            http:/​/​www.cisco.com/​en/​US/​docs/​general/​whatsnew/​whatsnew.html

            Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.