Contents
- Introduction
- Related Documentation
- Cisco IP Phone 7800 Series Documentation
- New and Changed Features
- Font Enhancement on Cisco IP Phone 7811
- Conference Button with Star Code
- Remote Pinging and Factory Reset with Phone Web Page
- Incoming and Connected Call Display Enhancements
- Customization of the New Call Window to View Line Key Details
- Voice Quality Reporting
- Missed Call Indication
- Wallpaper Download on 7800 Series Phones
- G711u/G711a Enhancement
- Speed Dial Updates
- Installation
- Upgrade Firmware
- Limitations and Restrictions
- Phone Behavior During Times of Network Congestion
- Caller Identification and Other Phone Functions
- No Beep Sound Heard when the Mute Key is Pressed
- Phone Has a Firmware Build Earlier than 11.0.0
- Caveats
- Access Cisco Bug Search
- Open Caveats
- Resolved Caveats
- Cisco IP Phone Firmware Support Policy
- Documentation, Service Requests, and Additional Information
First Published:
Last Updated:
Text Part Number:
Introduction
Related Documentation
New and Changed Features
The following sections describe the features that are new or have changed in this release.
Conference Button with Star Code
Incoming and Connected Call Display Enhancements
Customization of the New Call Window to View Line Key Details
The New Call window can be reduced to a smaller window by pressing the up key of the navigation cluster so that the user can get a quick view of the home screen. This feature facilitates a quick view to let the user use the PLK's configured with busy lamp field, speed-dial, or busy lamp field+speed-dial combos to initiate a New Call, Conference, Transfer or any other call feature which open up the New Call window.
The user can only see line keys numbered 2, 3, 4, 5, 7, 8, 9, and 10. The reduced window is restored to its original size:
If the user hits the down key on the navigation cluster.
If 5 seconds have elapsed since it has been reduced.
If the user presses any button on the device excluding the up key on Navigation cluster.
Voice Quality Reporting
Missed Call Indication
If a user is not on an active or held call and misses a call, the user needs to know about the missed call. To alert the user, configure the Handset LED Alert field on the Configuration Utility page. If you set this field to Voicemail, Missed Call, the LED on the Handset will turn on when the user has recently missed a call.
Wallpaper Download on 7800 Series Phones
Installation
Upgrade Firmware
ProcedureThe Cisco IP Phone 7800 Series Multiplatform Phones supports a single image upgrade by TFTP, HTTP, or HTTPS.
Step 1 Go to the following URL: http://software.cisco.com/download/navigator.html?mdfid=284883944&i=rm
Step 2 Choose Cisco IP Phones 7800 Series. Step 3 Choose your phone model. Step 4 Choose Session Initiation Protocol (SIP) Software. Step 5 In the Latest Releases folder, choose 11.0(1). Step 6 Download the file cp-78xx.11-0-1MPP-477.zip. Step 7 Unzip the files. Step 8 Put the files on the tftp/http/https download directory. Step 9 Configure the Upgrade Rule on the Provisioning tab in the web page with the valid URL. The format is: <schema>://<serv_ip[:port]>/filepath/sipxxx.loads
The third-party call control can also upgrade via a URL in the web browser:
<schema>://<serv_ip[:port]>/filepath/sipxxx.loads
Here is an example:
http://10.74.10.225/firmware/sip78xx.11-0-1MPP-7dev.loads
After the firmware upgrade completes, the phone reboots automatically.
Note The loads file is put in the file path of the above url. The zip file contains other file types also. Only the loads file is used in the above URL.
Limitations and Restrictions
Phone Behavior During Times of Network Congestion
Caveats
Access Cisco Bug Search
ProcedureKnown problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:
You can search for problems by using Cisco Bug Search.
Open Caveats
The following table lists defects that are open for the Cisco IP Phone 7800 Series Multiplatform Phones for Firmware Release 11.0(1).
For more information about an individual defect, you can access the online record for the defect by accessing the Bug Search tool and entering the Identifier. You must be a registered Cisco.com user to access this online information.
Because the defect status continually changes, the table reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access the Bug Search tool as described in Access Cisco Bug Search.
Resolved Caveats
The following table lists defects that are resolved for the Cisco IP Phone 7800 Series Multiplatform Phones for Firmware Release 11.0(1).
For more information about an individual defect, you can access the online record for the defect by accessing the Bug Search tool and entering the Identifier. You must be a registered Cisco.com user to access this online information.
Because the defect status continually changes, the table reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access the Bug Search tool as described in Access Cisco Bug Search.
Table 2 Resolved Caveats for Firmware Release 11.0(0) Identifier
Headline
CSCvd30889
HTTPS XML directory service url not working
CSCvd70640
SIP Fallback: Phone does not re-register upon DNS change of outbound proxy
CSCvd86536
phone sometimes fails to resolve the sip outbound proxy dns
CSCve06933
Provisioning Fails If cname is used for provisioning server and used on the cert
CSCvd90401
Opus Payload incorrectly has clockrate at 16000 (RFC 7587)
CSCvd23143
7811 sends SIP ACK incorrectly containing \"user=phone\"
CSCvd28937
7811/7821 unregistered after upgrade to 11.0 from 10.4
CSCvd31148
PRT generated confirmation screen showing error message even when successful
CSCvd51862
Graphic issue during incoming calls.
CSCvd70401
Intermittent re-invite errors on hold/resume
CSCvd76913
Web Time is wrong during DST
CSCvd86536
phone sometimes fails to resolve the sip outbound proxy dns
CSCvd91751
Need to press softkey twice if backlight turned off
Cisco IP Phone Firmware Support Policy
For information on the support policy for phones, see http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/unified-ip-phone-7900-series/116684-technote-ipphone-00.html.
Documentation, Service Requests, and Additional Information
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
Copyright © 2018, Cisco Systems, Inc. All rights reserved.