Contents
- Introduction
- Related Documentation
- Cisco IP Phone 7800 Series Documentation
- New and Changed Features
- PRT Upload
- Installation
- Upgrade Firmware
- Limitations and Restrictions
- Phone Behavior During Times of Network Congestion
- Language Limitation
- Caveats
- Access Cisco Bug Search
- Open Caveats
- Resolved Caveats
- Cisco IP Phone Firmware Support Policy
- Documentation, Service Requests, and Additional Information
First Published: February 01, 2017
Introduction
Related Documentation
New and Changed Features
The following sections describe the features that are new or have changed in this release.
Installation
Upgrade Firmware
ProcedureThe Cisco IP Phone 7800 Series Multiplatform Phones supports a single image upgrade by TFTP, HTTP, or HTTPS.
Step 1 Go to the following URL: http://software.cisco.com/download/navigator.html?mdfid=284883944&i=rm
Step 2 Choose Cisco IP Phones 7800 Series. Step 3 Choose your phone model. Step 4 Choose Session Initiation Protocol (SIP) Software. Step 5 In the Latest Releases folder, choose 10.4(1)SR2 3rd Party. Step 6 Download the file cp-78xx-sip.10-4-1SR2-85-3PCC.zip. Step 7 Unzip the files. Step 8 Put the files on the tftp/http/https download directory. Step 9 Configure the Upgrade Rule on the Provisioning tab in the web page with the valid URL. The format is: http://<schema>://<serv_ip[port]>/filepath/sipxxx.loads
The third-party call control can also upgrade via a URL in the web browser:
http://<schema>://<serv_ip[port]>/filepath/sipxxx.loads
Here is an example,
http://10.74.10.225/firmware/sip78xx.10-4-1SR2-85.loads
After the firmware upgrade completes, the phone reboots automatically.
Note The loads file is put in the file path of the above url. The zip file contains other file types also. Only the loads file is used in the above URL.
Limitations and Restrictions
Phone Behavior During Times of Network Congestion
Language Limitation
Caveats
Access Cisco Bug Search
ProcedureKnown problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:
You can search for problems by using Cisco Bug Search.
Open Caveats
The following table lists defects that are open for the Cisco IP Phone 7800 Multiplatform Phones for Firmware Release 10.4(1)SR2.
For more information about an individual defect, you can access the online record for the defect by accessing the Bug Search tool and entering the Identifier. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access the Bug Search tool as described in Access Cisco Bug Search.
Table 2 Open Caveats for Firmware Release 10.4(1)SR2 Identifier
Headline
CSCvc27606
3PCC-SP: JIRA - Slow User Interface
CSCvc51277
Callpickup is not successful when secured call is enabled.
CSCvc56744
7861 does not reboot after upgrade
CSCvc80462
3pcc-BE-MR: setting ringtone via provisioning is not working properly
CSCvc81300
88xx-3PCC: BLF PLKs are disappearing
CSCvc86424
NOT able to upgrade
CSCvc90876
Request: change default dialplan to contain "+"
CSCvc90927
incorrect translation for German
CSCvc92576
7800-3PCC: Device reboots repeatedly during zero-touch prov
CSCvc94312
8800-3PCC: PSK definition with '"' substitution failing to display nme
CSCvc94794
8800-3PCC: BS BLF List disappearing when receiving call.
CSCvc94798
7800-3PCC: BS BLF List disappearing when receiving call.
CSCvc96190
BLFs blink off then back on periodically
CSCvc96607
3PCC_MR1_SR2: 3PCC Call transfer fails (JIRA = IPPHONES-4033)
CSCvc96609
3PCC_MR1_SR2: MPP inconsistent group membership behavior (JIRA = IPPHONES-3974)
CSCvc96616
3PCC_MR1_SR2: Bad File Format error during provisioning (JIRA = IPPHONES-3988)
CSCvc96639
3PCC_MR1_SR2: 3PCC call waiting notification tone (JIRA = IPPHONES-4000)
Resolved Caveats
The following table lists defects that are resolved for the Cisco IP Phone 7800 Series Multiplatform Phones for Firmware Release 10.4(1)SR2.
For more information about an individual defect, you can access the online record for the defect by accessing the Bug Search tool and entering the Identifier. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, the table reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access the Bug Search tool as described in Access Cisco Bug Search.
Table 3 Resolved Caveats for Firmware Release 10.4(1)SR2 Identifier
Headline
CSCvb71520
7811 sends SIP ACK incorrectly containing \"user=phone\"
CSCvc27579
3PCC_MR1_SR2: JIRA: BLF not working
CSCvc27600
3PCC_MR1_SR2: auth-resync not working
CSCvc48131
78XX lost BLF registration
CSCvc55118
CP-7861 upgrade failed
CSCvc85790
3pcc-78xx-MR1: NTP not working on MPP-3PCC
Cisco IP Phone Firmware Support Policy
For information on the support policy for Cisco IP Phones, see http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/unified-ip-phone-7900-series/116684-technote-ipphone-00.html.
Documentation, Service Requests, and Additional Information
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
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