Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified CM 8.6 (SCCP and SIP)
Your Phone
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Your Phone

Table Of Contents

Your Phone

Cisco Unified IP Phone 6921

Phone Connections

Buttons and Hardware

Phone Screen

Cisco Unified IP Phone 6941

Phone Connections

Buttons and Hardware

Phone Screen

Cisco Unified IP Phone 6945

Phone Connections

Buttons and Hardware

Phone Screen

Cisco Unified IP Phone 6961

Phone Connections

Buttons and Hardware

Phone Screen

General Phone Information

Footstand

Higher Viewing Angle

Lower Viewing Angle

Handset Rest

Power-Saving Mode


Your Phone


This chapter describes the features of the Cisco Unified IP Phone 6921, 6941, 6945, and 6961.

Cisco Unified IP Phone 6921

The Cisco Unified IP Phone 6921 provides these features:

Phone connections

Buttons and hardware

Phone screen

Phone Connections

For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone.

1

DC adaptor port (DC48V).

5

Access port (10/100 PC) connection.

2

AC-to-DC power supply (optional).

6

Handset connection.

3

AC power wall plug (optional).

7

Analog headset connection (optional).

4

Network port (10/100 SW) connection. IEEE 802.3af power enabled.

 

Buttons and Hardware

1

Handset light strip

Indicates an incoming call (flashing red) or new voice message (steady red).

2

Phone screen

Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.

3

Softkey buttons

Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen.

4

Transfer button

Transfers a call.

5

Conference button

Creates a conference call.

6

Hold button

Places an active call on hold.

7

Navigation bar and Select button

The Navigation bar allows you to scroll through menus and highlight items. When phone is on hook, displays phone numbers from your Placed Call listing (up arrow) or your speed dials (down arrow).

The Select button (in the middle of the Navigation bar) allows you to select a highlighted item.

8

Line 1 and Line 2 buttons

Line 1 selects the primary phone line.

Depending on how your system administrator sets up the phone, Line 2 may provide access to:

Secondary phone line

Speed-dial number (speed-dial button)

Web-based service (for example, a Personal Address Book button)

Buttons illuminate to indicate status:

Green, steady—Active call

Green, flashing—Held call

Amber, flashing—Incoming call or reverting call

Red, steady—Remote line in use (shared line)

Red, flashing—Remote line on hold

9

Headset button

Toggles the headset on or off. When the headset is on, the button is lit.

10

Speakerphone button

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

11

Keypad

Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number).

12

Mute button

Toggles the microphone on or off. When the microphone is muted, the button is lit.

13

Volume button

Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

14

Messages button

Auto-dials your voicemail system (varies by system).

15

Applications button

Opens/closes the Applications menu. Use it to access call history, user preferences, phone settings, and phone model information.

16

Contacts button

Opens/closes the Directories menu. Use it to access personal and corporate directories.

17

Handset

Phone handset.


Phone Screen

1

Header

Displays date, time, and directory number.

2

Line details and other phone information

During a call, displays details for the active line. If not on a call, displays line text label and other information such as placed calls, speed dials, and phone menu listings.

3

Softkey labels

Display softkeys for available features or actions.


Cisco Unified IP Phone 6941

The Cisco Unified IP Phone 6941 provides these features:

Phone connections

Buttons and hardware

Phone screen

Phone Connections

For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone.

1

DC adaptor port (DC48V).

5

Access port (10/100 PC) connection.

2

AC-to-DC power supply (optional).

6

Handset connection.

3

AC power wall plug (optional).

7

Analog headset connection (optional).

4

Network port (10/100 SW) connection. IEEE 802.3af power enabled.

 

Buttons and Hardware

1

Handset light strip

Indicates an incoming call (flashing red) or new voice message (steady red).

2

Phone screen

Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.

3

Programmable feature buttons

Depending on how your system administrator sets up the phone, programmable feature buttons (on each side of the phone screen) provide access to:

Phone lines and intercom lines

Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features)

Web-based services (for example, a Personal Address Book button)

Call features (for example, a Privacy button)

Buttons illuminate to indicate status:

Green, steady—Active call or two-way intercom call

Green, flashing—Held call

Amber, steady—Privacy in use, one-way intercom call, DND active, or logged into Hunt Group

Amber, flashing—Incoming call or reverting call

Red, steady—Remote line in use (shared line or Line Status)

Red, flashing—Remote line on hold

4

Softkey buttons

Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen.

5

Transfer button

Transfers a call.

6

Conference button

Creates a conference call.

7

Hold button

Places an active call on hold.

8

Navigation bar and Select button

The Navigation bar allows you to scroll through menus and highlight items. When phone is on hook, displays phone numbers from your Placed Call listing (up arrow) or your speed dials (down arrow).

The Select button (in the middle of the Navigation bar) allows you to select a highlighted item.

9

Headset button

Toggles the headset on or off. When the headset is on, the button is lit.

10

Speakerphone button

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

11

Keypad

Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number).

12

Mute button

Toggles the microphone on or off. When the microphone is muted, the button is lit.

13

Volume button

Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

14

Messages button

Auto-dials your voice messaging system (varies by system).

15

Applications button

Opens/closes the Applications menu. Use it to access call history, user preferences, phone settings, and phone model information.

16

Contacts button

Opens/closes the Directories menu. Use it to access personal and corporate directories.

17

Handset

Phone handset.


Phone Screen

1

Header

Displays date, time, and directory number.

2

Line text label with icon

Displays text label and icon for phone or intercom line, speed-dial numbers, or services, depending on your configuration.

3

Primary line details and other phone information

Displays line label and call details for the primary line, and other phone information such as placed calls, speed dials, and phone menu listings.

4

Secondary line details and other phone information

Displays line label and call details for the secondary line, and other phone information such as placed calls, speed dials, and phone menu listings.

5

Softkey labels

Display softkeys for available features or actions.


Cisco Unified IP Phone 6945

The Cisco Unified IP Phone 6945 provides these features:

Phone connections

Buttons and hardware

Phone screen

Phone Connections

For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone.

1

DC adaptor port (DC48V).

5

Access port (10/100/1000 PC) connection.

2

AC-to-DC power supply (optional).

6

Auxiliary port.

3

AC power wall plug (optional).

7

Handset connection.

4

Network port (10/100/1000 SW) connection. IEEE 802.3af power enabled.

8

Analog headset connection (optional).


Buttons and Hardware

1

Handset light strip

Indicates an incoming call (flashing red) or new voice message (steady red).

2

Phone screen

Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.

3

Programmable feature buttons

Depending on how your system administrator sets up the phone, programmable feature buttons (on each side of the phone screen) provide access to:

Phone lines and intercom lines

Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features)

Web-based services (for example, a Personal Address Book button)

Call features (for example, a Privacy button)

Buttons illuminate to indicate status:

Green, steady—Active call or two-way intercom call

Green, flashing—Held call

Amber, steady—Privacy in use, one-way intercom call, DND active, or logged into Hunt Group

Amber, flashing—Incoming call or reverting call

Red, steady—Remote line in use (shared line or Line Status)

Red, flashing—Remote line on hold

4

Softkey buttons

Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen.

5

Transfer button

Transfers a call.

6

Conference button

Creates a conference call.

7

Hold button

Places an active call on hold.

8

Navigation bar and Select button

The Navigation bar allows you to scroll through menus and highlight items. When phone is on hook, displays phone numbers from your Placed Call listing (up arrow) or your speed dials (down arrow).

The Select button (in the middle of the Navigation bar) allows you to select a highlighted item.

9

Headset button

Toggles the headset on or off. When the headset is on, the button is lit.

10

Speakerphone

button

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

11

Keypad

Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number).

12

Mute button

Toggles the microphone on or off. When the microphone is muted, the button is lit.

13

Volume button

Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

14

Messages button

Auto-dials your voice messaging system (varies by system).

15

Applications button

Opens/closes the Applications menu. Use it to access call history, user preferences, phone settings, and phone model information.

16

Contacts button

Opens/closes the Directories menu. Use it to access personal and corporate directories.

17

Handset

Phone handset.


Phone Screen

1

Header

Displays date, time, and directory number.

2

Line text label with icon

Displays text label and icon for phone or intercom line, speed-dial numbers, or services, depending on your configuration.

3

Primary line details and other phone information

Displays line label and call details for the primary line, and other phone information such as placed calls, speed dials, and phone menu listings.

4

Secondary line details and other phone information

Displays line label and call details for the secondary line, and other phone information such as placed calls, speed dials, and phone menu listings.

5

Softkey labels

Display softkeys for available features or actions.


Cisco Unified IP Phone 6961

The Cisco Unified IP Phone 6961 provides these features:

Phone connections

Buttons and hardware

Phone screen

Phone Connections

For your phone to work, it must be connected to the corporate IP telephony network. Your system administrator can help you connect your phone.

1

DC adaptor port (DC48V).

5

Access port (10/100 PC) connection.

2

AC-to-DC power supply (optional).

6

Handset connection.

3

AC power wall plug (optional).

7

Headset connection (optional).

4

Network port (10/100 SW) connection. IEEE 802.3af power enabled.

 

Buttons and Hardware

1

Handset light strip

Indicates an incoming call (flashing red) or new voice message (steady red).

2

Phone screen

Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings.

3

Softkey buttons

Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen.

4

Transfer button

Transfers a call.

5

Conference button

Creates a conference call.

6

Hold button

Places an active call on hold.

7

Navigation bar and Select button

The Navigation bar allows you to scroll through menus and highlight items. When phone is on hook, displays phone numbers from your Placed Call listing (up arrow) or your speed dials (down arrow).

The Select button allows you to select a highlighted item.

8

Programmable feature buttons

Depending on how your system administrator sets up the phone, programmable feature buttons provide access to:

Phone lines and intercom lines

Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features)

Web-based services (for example, a Personal Address Book button)

Call features (for example, a Privacy button)

Buttons illuminate to indicate status:

Green, steady—Active call or two-way intercom call

Green, flashing—Held call

Amber, steady—Privacy in use, one-way intercom call, DND active, or logged into Hunt Group

Amber, flashing—Incoming call or reverting call

Red, steady—Remote line in use (shared line or Line Status)

Red, flashing—Remote line on hold

9

Headset button

Toggles the headset on or off. When the headset is on, the button is lit.

10

Speakerphone button

Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.

11

Keypad

Allows you to dial phone numbers, enter letters, and select menu items (by entering the item number).

12

Mute button

Toggles the microphone on or off. When the microphone is muted, the button is lit.

13

Volume button

Controls the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook).

14

Messages button

Auto-dials your voice messaging system (varies by system).

15

Applications button

Opens/closes the Applications menu. Use it to access call history, user preferences, phone settings, and phone model information.

16

Contacts button

Opens/closes the Directories menu. Use it to access personal and corporate directories.

17

Handset

Phone handset.


Phone Screen

1

Header

Displays date, time, and directory number.

2

Line details and other phone information

During a call, displays details for the active line. If not on a call, displays line text label and other information such as placed calls, speed dials, and phone menu listings.

3

Softkey labels

Display softkeys for available features or actions.


General Phone Information

Footstand

If the phone is placed on a table or desk, the footstand can be connected to the back of your phone for a higher or lower viewing angle, depending on your preference.

1

Footstand slots for a higher viewing angle

2

Footstand slots for a lower viewing angle


Higher Viewing Angle

Lower Viewing Angle

Handset Rest

Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the handset rest to ensure that the receiver will not slip out of the cradle.

1

Remove the handset from the cradle and pull the plastic tab from the handset rest.

2

Rotate the tab 180 degrees.

3

Hold the tab between two fingers, with the corner notches facing you. Make sure the tab lines up evenly with the slot in the handset cradle.

4

Press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.


Power-Saving Mode

Your phone supports the Cisco EnergyWise (EW) program. Your system administrator sets up sleep (power down) and wake (power up) times for your phone to save energy.

Ten minutes before the scheduled sleep time, the Select button flashes and you receive a message that your phone will power down at a specific time. If the power-saving mode is enabled by your system administrator, you hear your ringtone play. The ringtone plays according to the following schedule:

At 10 minutes before power down, the ringtone plays four times

At 7 minutes before power down, the ringtone plays four times

At 4 minutes before power down, the ringtone plays four times

At 30 seconds before power down, the ringtone plays 15 times or until the phone powers down

If your phone is inactive (idle) at the sleep time, your phone powers down. If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time before removing power.

After the phone goes to sleep, press the Select button to wake your phone up. After the phone is inactive for a period of time, the phone goes back to sleep. At the set wake time, your phone powers up.

Wake and sleep times are also linked to the configured days that you normally work. If your requirements change (for example, your work hours or work days change), see your system administrator to have your phone reconfigured.

For more information about EnergyWise and your phone, see your system administrator.