Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified CM 8.6 (SCCP and SIP)
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - K - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

AAP. See accessibility features

access

plugins 80

services 28

access list, create 79

add

PAB entry 75

personal directory contact 35

phone services to button 73

remote destination for Mobile Connect 78

administrator settings 32

Agent Greeting

description 41

alerts

audible

call waiting 46

DND 49

Hold Reversion 52

MCID 54

silent 54

visual

call waiting 46

DND 49

Hold Reversion 52

line state 4

MCID 54

Answer

description 41

answer

Auto Answer with headset 42

Auto Answer with speakerphone 42

with Group Pickup and Group Pickup number 45

with Group Pickup and phone number 46

with Other Pickup 46

with Pickup 45

Applications

Administrator Settings 32

button

Cisco Unified IP Phone 6921 5

Cisco Unified IP Phone 6941 10

Cisco Unified IP Phone 6945 16

Cisco Unified IP Phone 6961 22

Call History 28

Phone Information 32

Preferences 31

Services 28

assign

fast dial code 77

fast dial code in Personal Directory 37

fast dial code to PAB entry 76

fast dial feature button 76

fast-dial code 77

fast-dial feature button 76

PAB to feature a button 76

audible alert. See alerts, audible

audible message indicator. See message indicators

Auto Answer

description 41

with headset 42

with speakerphone 42

B

BLF. See Line Status

browser password, change 73

Busy Lamp Features. See Line Status

buttons

Cisco Unified IP Phone 6921 3

Applications 5

Conference 4

Contacts 5

Headset 4

Hold 4

line 4

Messages 5

Mute 4

Navigation bar 4

softkeys 3

Speakerphone 4

Transfer 4

Volume 5

Cisco Unified IP Phone 6941 8

Applications 10

Conference 9

Contacts 10

Headset 10

Hold 9

Messages 10

Mute 10

Navigation bar 10

programmable feature 9

Select 10

softkeys 9

Speakerphone 10

Transfer 9

Volume 10

Cisco Unified IP Phone 6945 14

Applications 16

Conference 15

Contacts 16

Headset 16

Hold 15

Messages 16

Mute 16

Navigation bar 16

programmable feature 15

Select 16

softkeys 15

Speakerphone 16

Transfer 15

Volume 16

Cisco Unified IP Phone 6961 20

Applications 22

Conference 21

Contacts 22

Headset 21

Hold 21

Messages 22

Mute 22

Navigation bar 21

programmable feature 21

Select 21

softkeys 20

Speakerphone 21

Transfer 21

Volume 22

feature table 40

C

Call Back

description 42

set up notification 42

Call Forward All

conditional 42

description 42

set up

on all lines 69

on primary line 43

unconditional 42

Call History 28

clear 30

delete call record 30

dial from 29

edit number 30

filter 29

view 29

call log. See call record

Call Park

description 43

Directed Call Park

manual 44

Line Status indicator 54

Park 44

reversion 44

Call Pickup

description 45

Group Pickup number 45

Group Pickup phone number 46

Other Pickup 46

Pickup 45

call record

delete 30

view details 29

Call Waiting

description 46

respond to notification 46

calling features

Agent Greeting 41

Answer 41

Auto Answer 41

Call Back 42

Call Forward All 42

Call Park 43

Call Pickup 45

Call Waiting 46

cBarge 47

classic ring tones 47

Codes 47

Conference 48

Divert 49

DND 49

EM 50

Fast Dial 50

Hold 51

Hold Reversion 52

Hunt Group 52

Intercom 52

Line Status 53

MCID 54

Meet Me 54

Mobile Connect 55

Monitor and Record 56

Mute 56

On-hook Dialing 61

Plus Dialing 61

Privacy 61

QRT 62

Redial 62

Shared Lines 62

Speed Dial 63

Transfer 64

Web Dialer 65

caution, external devices 84

change

browser password 73

contrast 31

language

phone display 74

user options web pages 74

locale

phone display 74

user options web pages 74

phone line label 70

phone service name 73

phone services 72

ringtones 31

check voice messages 38

Cisco 12

Cisco Mobile Connect. See Mobile Connect

Cisco Unified CM User Options. See user options

Cisco Unified IP Phone 6921

buttons and hardware 3

connections 1

screen

description 5

location 3

Cisco Unified IP Phone 6941

buttons and hardware 8

connections 6

screen

description 11

location 9

Cisco Unified IP Phone 6945

buttons and hardware 14

connections 12

screen

description 17

location 15

Cisco Unified IP Phone 6961

buttons and hardware 20

connections 18

screen

description 22

location 20

clear call history 30

Client Matter Codes. See CMC

CMC

description 47

using 47

conference

add a party 48

button

Cisco Unified IP Phone 6921 4

Cisco Unified IP Phone 6941 9

Cisco Unified IP Phone 6945 15

Cisco Unified IP Phone 6961 21

combine calls across lines 48

description 48

end 49

Meet Me 54

remove participants 49

swap between calls 48

view participants 49

confirmation. See alerts

connecting calls. See Transfer

connections

Cisco Unified IP Phone 6921 1

Cisco Unified IP Phone 6941 6

Cisco Unified IP Phone 6945 12

Cisco Unified IP Phone 6961 18

connectors. See connections

contacts 33

button

Cisco Unified IP Phone 6921 5

Cisco Unified IP Phone 6941 10

Cisco Unified IP Phone 6945 16

Cisco Unified IP Phone 6961 22

corporate directory 33

dial a contact 33

dial a contact while on a call 34

search for a contact 33

search for a contact while on a call 34

personal directory 34

add a contact 35

delete a contact 36

dial a contact 36

edit a contact 36

fast dial codes 37

search for a contact 35

sign in and out 35

contrast 31

corporate directory 33

dial 33

dial a contact while on a call 34

search for a contact 33

search for a contact while on a call 34

create

access list for Mobile Connect 79

conference call 48

phone line label 70

CTI. See accessibility features

customize voicemail 38

D

delete

call history record 30

fast dial code from personal directory 37

PAB entry 75

personal directory contact 36

device settings. See user options

dial

corporate directory contact 33

fast dial code from personal directory 37

from call history 29

on-hook 61

personal directory contact 36

Direct Transfer 64

Directed Call Park

description 43

manual 44

directory 33

corporate 33

dial a contact 33

dial a contact while on a call 34

search for a contact 33

search for a contact while on a call 34

with Web Dialer 65

personal 34

add a contact 35

delete a contact 36

dial a contact 36

edit a contact 36

fast dial codes 37

search for a contact 35

sign in and out 35

user options 74

Divert

description 49

redirect a call 49

DND

customize 68

description 49

turn on and off 50

Do Not Disturb. See DND

documentation, related 85

E

edit

call history number 30

fast dials 77

PAB entry 75

personal directory contact 36

EM

description 50

enable 50

enable

EM 50

Privacy 62

end

conference 49

phone services 72

EnergyWise

description 26

Extension Mobility. See EM

external devices

caution 84

information 84

F

FAC

description 47

using 47

FAQs 81

fast dial codes

assign to Personal Directory 37

delete from personal directory 37

fast dials 76

assign a code 77

assign a code to PAB entry 76

assign to a feature button 76

description 50

edit 77

place a call

using fast dial 51

place a call with a fast dial code 37

search 77

feature buttons and softkeys table 40

features. See calling features

filter call history 29

flashing. See alerts, visual

footstand 23

Forced Authorization Codes. See FAC

forward. See Call Forward All

frequently asked questions. See FAQs

G

Group Pickup

answer 45

answer with number 46

description 45

H

HAC. See accessibility features

handset

Cisco Unified IP Phone 6921

light strip 3

location 5

Cisco Unified IP Phone 6941

light strip 9

location 10

Cisco Unified IP Phone 6945

light strip 15

location 16

Cisco Unified IP Phone 6961

light strip 20

location 22

rest 25

hardware

Cisco Unified IP Phone 6921 3

Cisco Unified IP Phone 6941 8

Cisco Unified IP Phone 6945 14

Cisco Unified IP Phone 6961 20

warranty 87

header. See screen

Headset

Auto Answer 42

button

Cisco Unified IP Phone 6921 4

Cisco Unified IP Phone 6941 10

Cisco Unified IP Phone 6945 16

Cisco Unified IP Phone 6961 21

Hold

button

Cisco Unified IP Phone 6921 4

Cisco Unified IP Phone 6941 9

Cisco Unified IP Phone 6945 15

Cisco Unified IP Phone 6961 21

description 51

on shared lines 51

swap between calls 51

with a new call 51

Hold Reversion

description 52

notification 52

responding to notification 52

Hunt Group

description 52

sign in and out 52

I

icons, Line Status 53

iDivert. See Divert

Intercom

description 52

place a call 53

receive a call 53

whisper 52

K

keypad

Cisco Unified IP Phone 6921 4

Cisco Unified IP Phone 6941 10

Cisco Unified IP Phone 6945 16

Cisco Unified IP Phone 6961 21

L

language

change for user options web pages 74

change phone display 74

Web Dialer settings 66

LED. See lights

lights

amber, flashing 4

green

flashing 4

steady 4

handset 3

red

flashing 4

steady 4

line

buttons, Cisco Unified IP Phone 6921 4

settings 69

Call Forward 69

DND 68

ring 70

voice message indicator 69, 70

text label

change 70

create 70

Line Status

description 53

icons 53

listen to voice messages 39

locale

change for user options web pages 74

change phone display 74

log in and out. See sign in and out

logs. See Call History

M

MAC address

phone information 32

Web Dialer 66

Malicious Caller ID. See MCID

Manual Directed Call Park 44

MCID

description 54

trace a call 54

Meet Me

conference

host 54

join 55

description 54

menu

Applications 10, 16

Directories 10, 16

message indicators 38

audible, change 70

voice, change 69

messages

button

Cisco Unified IP Phone 6921 5

Cisco Unified IP Phone 6941 10

Cisco Unified IP Phone 6945 16

Cisco Unified IP Phone 6961 22

check for 38

listen to 39

personalize voicemail 38

missed calls 28

Mobile Connect

add remote destination 78

create access list 79

description 55

switch

from Desk to Mobile Phone 56

from Mobile Phone to Desk 56

turn on and off 55

model information 32

mute

button

Cisco Unified IP Phone 6921 4

Cisco Unified IP Phone 6941 10

Cisco Unified IP Phone 6945 16

Cisco Unified IP Phone 6961 22

description 56

turn on and off 60

N

Navigation bar

Cisco Unified IP Phone 6921 4

Cisco Unified IP Phone 6941 10

Cisco Unified IP Phone 6945 16

Cisco Unified IP Phone 6961 21

notification

Call Back 42

Call Waiting 46

Hold reversion 52

See also alerts

O

On-hook Dialing

description 61

dial a number 61

Other Pickup

answer 46

description 45

P

PAB

add 75

assign to a feature button 76

delete 75

edit 75

search 75

park. See Call Park

password. See browser password

personal address book. See PAB

personal directory 34

add a contact 35

delete a contact 36

dial a contact 36

edit a contact 36

fast -dial codes 37

search for a contact 35

sign in and out 35

personalize voicemail 38

phone display

change language 74

change line label 70

create line label 70

phone information, model 32

phone problem, report with QRT 62

phone services

access 28

add to button 73

change name 73

search for 72

subscribe to 72

pickup. See Call Pickup

placed calls 28

plugins 80

Plus Dialing

description 61

power outage 84

power saving

description 26

PowerSave Plus, see EnergyWise

preferences 31

contrast 31

ringtones 31

Web Dialer 65

Privacy

description 61

enable on a shared line 62

problem report with QRT 62

product security 85

programmable feature buttons

Cisco Unified IP Phone 6941 9

Cisco Unified IP Phone 6945 15

Cisco Unified IP Phone 6961 21

Q

QRT

description 62

report phone problem 62

R

received calls 28

Redial

a number 62

description 62

redirect a call 49

related documentation 85

remote destination. See user options

remove participants from conference 49

report phone problem 62

revert, call

on hold 52

parked 44

ring setting, change 70

ringtones 31

S

safety and performance

external devices 84

power outage 84

screen

Cisco Unified IP Phone 6921

description 5

location 3

Cisco Unified IP Phone 6941

description 11

location 9

Cisco Unified IP Phone 6945

description 17

location 15

Cisco Unified IP Phone 6961

description 22

location 20

search

corporate directory 33

fast dials 77

PAB 75

personal directory 35

phone services 72

security, product 85

Select button. See Navigation bar

services. See phone services

set

contrast 31

ringtones 31

set up

speed dial buttons 71

speed-dial buttons 71

speed-dial codes 71

Web Dialer preferences 65

shared lines

description 62

enable Privacy 62

on hold 51

sign in and out

Hunt Group 52

personal directory 35

user options 67

Web Dialer 65, 66

softkeys

Cisco Unified IP Phone 6921 3

Cisco Unified IP Phone 6941 9

Cisco Unified IP Phone 6945 15

Cisco Unified IP Phone 6961 20

feature table 40

Speakerphone

Auto Answer with 42

button

Cisco Unified IP Phone 6921 4

Cisco Unified IP Phone 6941 10

Cisco Unified IP Phone 6945 16

Cisco Unified IP Phone 6961 21

Speed Dial

buttons 71

description 63

place a call 63

set up 71

codes

description 63

place a call 64

set up 71

Line Status indicator 54

status

buttons 4

stutter tone 38

subscribe to phone services 72

suspicious call, trace 54

swap

conference calls 48

held calls 51

transfer calls 65

T

To Voicemail. See Divert

trace a suspicious call 54

Transfer

button

Cisco Unified IP Phone 6921 4

Cisco Unified IP Phone 6941 9

Cisco Unified IP Phone 6945 15

Cisco Unified IP Phone 6961 21

description 64

Direct Transfer 64

swap 65

troubleshooting tips 81

TTY. See accessibility features

turn on and off

DND 50

Mobile Connect 55

mute 60

U

user options

device

line settings 69

select 68

speed dial 71

directory 74

fast dials 76

assign a code 77

assign a code to PAB entry 76

assign to a feature button 76

edit 77

search 77

mobility 78

add remote destination 78

create access list 79

PAB 75

add entry 75

assign to a feature button 76

delete entry 75

edit entry 75

search for entry 75

plugins 80

sign in and out 67

user settings

change browser password 73

change phone display language 74

change user options web pages language 74

user preferences. See preferences

V

view

call history 29

call record details 29

conference participants 49

missed calls 28

phone information 32

placed calls 28

received calls 28

Web Dialer preferences 65

visual alert. See alerts, visual

voice messages. See messages

voicemail. See messages

Volume

Cisco Unified IP Phone 6921 5

Cisco Unified IP Phone 6941 10

Cisco Unified IP Phone 6945 16

Cisco Unified IP Phone 6961 22

W

warranty 87

Web Dialer

change preferences 65

description 65

MAC address 66

set up preferences 65

sign in 65

sign out 66

view preferences 65

with Cisco Directory 65

with corporate directory 65

whisper 52