Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified CM 8.6 (SCCP and SIP)
Setting Up the Cisco Unified IP Phone
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Setting Up the Cisco Unified IP Phone

Table Of Contents

Setting Up the Cisco Unified IP Phone

Before You Begin

Network Requirements

Cisco Unified Communications Manager Configuration

Understanding the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Components

Network and Access Ports

Handset

Speakerphone

Headset

Audio Quality

Connecting a Headset

Disabling a Headset

Using External Devices

Installing the Cisco Unified IP Phone

Reducing Power Consumption on the Phone

Footstand

Higher Viewing Angle

Lower Viewing Angle

Mounting the Phone to the Wall

Verifying the Phone Startup Process

Configuring Startup Network Settings

Configuring Security on the Cisco Unified IP Phone


Setting Up the Cisco Unified IP Phone


This chapter includes the following topics, which help you install the Cisco Unified IP Phone on an IP telephony network:

Before You Begin

Understanding the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Components

Installing the Cisco Unified IP Phone

Reducing Power Consumption on the Phone

Footstand

Verifying the Phone Startup Process

Configuring Startup Network Settings

Configuring Security on the Cisco Unified IP Phone


Note Before you install a Cisco Unified IP phone, you must decide how to configure the phone in your network. Then you can install the phone and verify its functionality. For more information, see Chapter 2 "Preparing to Install the Cisco Unified IP Phone on Your Network."


Before You Begin

Before installing the Cisco Unified IP Phone, review the requirements in these sections:

Network Requirements

Cisco Unified Communications Manager Configuration

Network Requirements

For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet the following requirements:

Working VoIP network:

VoIP configured on your Cisco routers and gateways

Cisco UnifiedCM installed in your network and configured to handle call processing

IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask


Note The Cisco Unified IP Phone displays the date and time from Cisco Unified CM. If the Cisco Unified CM server is located in a different time zone than the phones, the phones will not display the correct local time.


Cisco Unified Communications Manager Configuration

The Cisco Unified IP Phone requires Cisco Unified CM to handle call processing. Refer to Cisco Unified Communications Manager Administration Guide or to context-sensitive help in the Cisco Unified Communications Manager application to ensure that Cisco Unified CM is set up properly to manage the phone and to properly route and process calls.

If you plan to use auto-registration, verify that it is enabled and properly configured in Cisco Unified Communications Manager Administration before connecting any Cisco Unified IP Phone to the network. For information about enabling and configuring auto-registration, refer to Cisco Unified Communications Manager Administration Guide. Also, see the "Adding Phones to the Cisco Unified CM Database" section.

You must use Cisco Unified Communications Manager Administration to configure and assign telephony features to the Cisco Unified IP phones. See the "Telephony Features Available for the Cisco Unified IP Phone" section on page 5-1 for details.

In Cisco Unified Communications Manager Administration, you can add users to the database, add users to user groups, and associate users to specific phones. In this way, users gain access their Cisco Unified CM User Option page to configure items such as call forwarding, speed dialing, and voice messaging system options. See the "Adding Users to Cisco Unified Communications Manager" section on page 5-23 for details.

Understanding the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Components

The Cisco Unified IP Phone 6921, 6941, 6945, and 6961 include these components on the phone or as accessories for the phone:

Network and Access Ports

Handset

Speakerphone

Headset

Network and Access Ports

The back of the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 includes these ports:

Network port—Labeled network

Access port—Labeled computer

Each port supports 10/100 Mbps half- or full-duplex connections to external devices. Cisco Unified IP Phone 6945 also supports 1000 Mbps full-duplex connections to external devices.You can use either Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 or 1000 Mbps connections.

Use the SW network port to connect the phone to the network. You must use a straight-through cable on this port. The phone can also obtain inline power from a switch over this connection. See the "Adding Phones to the Cisco Unified CM Database" section for details.

Use the PC access port to connect a network device, such as a computer, to the phone. You must use a straight-through cable on this port.

Handset

The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting.

To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone.

Speakerphone

By default, the speakerphone is enabled on the Cisco Unified IP Phone.

You can disable the speakerphone by using Cisco Unified Communications Manager Administration. To do so, choose Device > Phone and locate the phone you want to modify. In the Phone Configuration window for the phone, check the Disable Speakerphone check box.

Headset

Although Cisco Systems performs internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco Systems does not certify or support products from headset or handset vendors.

Cisco recommends the use of good quality external devices, for example, headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of headsets and their proximity to other devices such as cell phones and two-way radios, some audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources; for example, electric lights, electric motors, or large PC monitors. See the "Using External Devices" section for more information.


Note In some cases, hum may be reduced or eliminated by using a local power cube or power injector.


These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments.

Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse.


Note The Cisco Unified IP Phone 6945 supports wideband headsets.


Audio Quality

Beyond its physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones. See manufacturer's sites for details.

For information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature, see: http://www.cisco.com/en/US/partner/prod/voicesw/ucphone_headsets.html.

Connecting a Headset

To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.

You can use the wired headset with all of the features on the Cisco Unified IP Phone, including the Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path from the headset microphone.

Disabling a Headset

You can disable the headset by using Cisco Unified Communications Manager Administration. If you do so, you also will disable the speakerphone.

To disable the headset from Cisco Unified Communications Manager Administration, choose Device > Phone and locate the phone that you want to modify. In the Phone Configuration window for the phone, check the Disable Speakerphone and Headset check box.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices that are shielded (screened) against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

Move the external device away from the source of the RF or AF signals.

Route the external device cables away from the source of the RF or AF signals.

Use shielded cables for the external device, or use cables with a better shield and connector.

Shorten the length of the external device cable.

Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.


Caution In European Union countries, use only external headsets that are fully compliant with the EMC Directive [89/336/EC].

Installing the Cisco Unified IP Phone

You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-1 shows the connections for Cisco Unified IP Phones 6921 and 6941, Figure 3-3 shows the connections for a Cisco Unified IP Phone 6945, and Figure 3-2 shows the connections for a Cisco Unified IP Phone 6961.


Note Before you install a phone, even if it is new, upgrade the phone to the current firmware image. Before using external devices, read the "Using External Devices" section for safety and performance information.


To install a Cisco Unified IP Phone, perform the tasks described in Table 3-1.

Table 3-1 Installing the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 

Task
Purpose
Related Topics

1.

Connect the handset to the Handset port.

2.

Connect a headset to the Headset port.

Optional. You can add a headset later if you do not connect one now.

See the "Headset" section for supported headsets.

3.

Optional. Connect the power supply to the Cisco DC Adapter port.

See the "Adding Phones to the Cisco Unified CM Database" section for guidelines.

4.

Connect a straight-through Ethernet cable from the switch to the network port labeled Network on the Cisco Unified IP Phone 6921, 6941, 6945, and 6961.

Each Cisco Unified IP Phone ships with one Ethernet cable in the box.

You can use either Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 Mbps connections.

See the "Network and Access Ports" section for guidelines.

5.

Connect a straight-through Ethernet cable from another network device, such as a desktop computer, to the access port labeled Computer on the Cisco Unified IP Phone 6921, 6941, 6945, and 6961.

Optional. You can connect another network device later if you do not connect one now.

You can use either Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 Mbps connections.

See the "Network and Access Ports" section for guidelines.


Figure 3-1 Cisco Unified IP Phone 6921 and 6941 Cable Connections

Figure 3-2 Cisco Unified IP Phone 6961 Cable Connections

1

DC adaptor port (DC48V)

5

Access port (10/100 PC) connection

2

AC-to-DC power supply (optional)

6

Handset connection

3

AC power wall plus (optional)

7

Analog headset connection (optional)

4

Network port (10/100 SW) connection. IEEE 802.3af power enabled

   

Figure 3-3 Cisco Unified IP Phone 6945 Cable Connections

1

DC adaptor port (DC48V).

5

Access port (10/100/1000 PC) connection.

2

AC-to-DC power supply (optional).

6

Auxiliary port.

3

AC power wall plug (optional).

7

Handset connection.

4

Network port (10/100/1000 SW) connection. IEEE 802.3af power enabled.

8

Analog headset connection (optional).


Related Topics

Footstand

Verifying the Phone Startup Process

Configuring Startup Network Settings

Reducing Power Consumption on the Phone

You can reduce the amount of energy that the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 consume by scheduling when the phone goes into power save mode. In power save mode, the backlight on the screen is not lit when the phone is not in use. The phone remains in power save mode for the scheduled duration or until the user lifts the handset or presses any button. In the Phone Configuration page on Cisco Unified Communications Administration, configure the following parameters.

Days Backlight Not Active—Specify the days that the backlight remains inactive.

Backlight on Time—Schedule the time of day that the backlight automatically activates. on the days listed in the off schedule.

Backlight on Duration—Indicates the length of time that the backlight is active once the backlight is enabled by the programmed schedule

Backlight Idle Timeout—Defines the period of user inactivity on the phone before the backlight is turned off.

Footstand

If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a higher or lower viewing angle, depending on your preference.

Figure 3-4 shows the footstand and the alignment of the tabs on the footstand with the two different sets of holes on the Cisco Unified IP Phones 6921 and 6941. Figure 3-5 shows the footstand and the alignment of the tabs on the footstand with the two different sets of holes on the Cisco Unified IP Phone 6945. Figure 3-6 shows the footstand and the alignment of the tabs on the footstand with the two different sets of holes on the Cisco Unified IP Phone 6961.

Figure 3-4 Cisco Unified IP Phone 6921 and 6941

1

Footstand slots for a higher viewing angle

2

Footstand slots for a lower viewing angle


Figure 3-5 Cisco Unified IP Phone 6945

1

Footstand slots for a higher viewing angle

2

Footstand slots for a lower viewing angle


Figure 3-6 Cisco Unified IP Phone 6961

1

Footstand slots for a higher viewing angle

2

Footstand slots for a lower viewing angle


Higher Viewing Angle

Lower Viewing Angle

Mounting the Phone to the Wall

You can mount the Cisco Unified IP Phone on the wall by using special brackets available in a Cisco Unified IP Phone wall mount kit. For information on installing the wall mount kit, see Appendix E, "Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, 6945, and 6961" or Appendix F, "Cisco Unified IP Phone Non-Lockable Wall Mount."


Note Wall mount kits are ordered separately from the phone.


Verifying the Phone Startup Process

After the Cisco Unified IP Phone has power connected to it, the phone begins its startup diagnostic process by cycling through the following steps.

1. The following LED buttons flash on and off during the various stages of boot up as the phone checks its hardware. See Table 3-2 for a list of the hardware test and the LED diagnostic status.

Table 3-2 LED Diagnostic Status 

Hardware Test
MWI
Hold
Mute
Speaker

Power is Ready

On

On

On

On

Flash is Accessible

On

On

On

RAM Test Successful

On

On

Ethernet Test Successful

On


2. The screen displays the Cisco Systems, Inc., logo screen.

3. These messages appear as the phone starts up.

Phone not registered

4. The home screen displays:

Current date and time

Primary directory number

Additional directory numbers and speed dial numbers, if configured (Only on Cisco Unified IP Phone 6961)

Softkeys

If the phone successfully passes through these stages, it has started up properly. If the phone does not start up properly, see the "Resolving Startup Problems" section on page 9-1.

Configuring Startup Network Settings

If you are not using DHCP in your network, you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network:

IP address

IP subnet information

IPv6 addresses

TFTP server IP address

You also may configure the domain name and the DNS server settings, if necessary.

Collect this information and see the instructions in Chapter 4, "Configuring Settings on the Cisco Unified IP Phone."

Configuring Security on the Cisco Unified IP Phone

The security features protect against several threats, including threats to the identity of the phone and to data. These features establish and maintain secure communication streams between the phone and the Cisco Unified Communications Manager server, and digitally sign files before they are delivered.

For more information about the security features, see the "Understanding Security Features for Cisco Unified IP Phones" section on page 1-14. Also, refer to Cisco Unified Communications Manager Security Guide.

You can initiate the installation of an LSC from the Security Configuration menu on the phone. This menu also lets you update or remove an LSC.

Before You Begin

Make sure that the appropriate Cisco Unified CM and the Certificate Authority Proxy Function (CAPF) security configurations are complete:

The CTL file should have a CAPF certificate.

On Cisco Unified Communications Operating System Administration, verify that the CAPF certificate has been installed.

The CAPF is running and configured.

Refer to Cisco Unified Communications Manager Security Guide for more information.

To manually configure an LSC on the phone, perform these steps:

Procedure


Step 1 Obtain the CAPF authentication code that was set when the CAPF was configured.

Step 2 From the phone, choose Applications > Admin Settings > Security Configuration.


Note You can control access to the Administrator Settings Menu by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window. For more information, see the Cisco Unified Communications Manager Administration Guide.


Step 3 To unlock settings, see the "Unlocking and Locking Options" section on page 4-3.

Step 4 Scroll to LSC and press the Update softkey.

The phone prompts for an authentication string.

Step 5 Enter the authentication code and press the Submit softkey.

The phone begins to install, update, or remove the LSC, depending on how the CAPF was configured. During the procedure, a series of messages appears in the LSC option field in the Security Configuration menu, so you can monitor progress.

The LSC install, update, or removal process can take a long time to complete. You can stop the process at any time by pressing the Stop softkey from the Security Configuration menu. (Settings must be unlocked before you can press this softkey.)

You can verify that an LSC is installed on the phone by choosing Administrator Settings > Phone Information and ensuring that the LSC setting shows Installed.


Related Topic

Understanding Security Features for Cisco Unified IP Phones, page 1-14