Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified CM 8.6 (SCCP and SIP)
Feature Support by Protocol for the Cisco Unified IP Phone 6921, 6941, 6845, and 6961
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Feature Support by Protocol for the Cisco Unified IP Phone 6921, 6941, 6945, and 6961

Table Of Contents

Feature Support by Protocol for the Cisco Unified IP Phone 6921, 6941, 6945, and 6961


Feature Support by Protocol for the Cisco Unified IP Phone 6921, 6941, 6945, and 6961


This appendix provides information about feature support for the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 8.6.

Table G-1 provides a high-level overview of calling features and their support by protocol. This table focuses primarily on end-user calling features and is not intended to represent a comprehensive listing of all available phone features. For details about user interface differences and feature use, refer to Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager.

The guide is available at this URL:

http://www.cisco.com/en/US/products/ps10326/tsd_products_support_series_home.html

The specific sections that describe the features in the user guide are referenced in Table G-1.

Table G-1 Cisco Unified IP Phones Feature Support by Protocol  

Features
                              Protocol
For More Information
SCCP
SIP
Calling Features

Abbreviated Dialing

Supported

Supported

Basic Call Handling—Placing a Call: Additional Options

Agent Greeting

Supported

Supported

Basic Call Handling—Answering a Call

Assisted Directed Call Park

Not supported

Supported

Calling Features—Call Park

Audible Message Waiting Indicator (AMWI)

Supported

Supported

Accessing Voice Messages

Auto Answer

Supported

Supported

Using a Handset, Headset, and Speakerphone—Using Auto Answer

Auto-pickup

Supported

Supported

 

Automatic Port Synchronization

Supported

Supported

 

cBarge

Supported

Supported

Advanced Call Handling—Using a Shared Line

Block external to external transfer

Supported

Supported

 

Busy Lamp Field (BLF)

Supported

Supported

Advanced Call Handling—Using BLF to Determine a Line State

Busy Lamp Field (BLF) Pickup

Supported

Supported

Advanced Call Handling—Using BLF to Determine a Line State

Call Back

Supported

Supported

Basic Call Handling—Placing a Call: Additional Options

Call Display Restrictions

Supported

Supported

 

Call Forward All

Supported

Supported

Basic Call Handling—Forwarding Calls to Another Number

Call Forward All Breakout

Supported

Supported

 

Call Forward All Loop Prevention

Supported

Supported

 

Call Forward Busy

Supported

Supported

Basic Call Handling—Forwarding Calls to Another Number

Call Forward Configurable Display

Supported

Supported

 

Call Forward Destination Override

Supported

Supported

 

Call Forward No Answer

Supported

Supported

Basic Call Handling—Forwarding Calls to Another Number

Call Park

Supported

Supported

Advanced Call Handling—Storing and Receiving Parked Calls

Call Pickup/Group Call Pickup/Directed Call Pickup

Supported

Supported

Advanced Call Handling—Picking Up a Redirected Call on Your Phone"

Call Recording

Supported

Supported

 

Call Waiting

Supported

Supported

Basic Call Handling—Answering a Call

Caller ID

Supported

Supported

An Overview of Your Phone—Understanding Touch Screen Features or An Overview of Your Phone—Understanding Phone Screen Features

Caller ID Blocking

Supported

Supported

 

Call Back

Supported

Supported

 

Cisco Extension Mobility

Supported

Supported

Advanced Call Handling—Using Cisco Extension Mobility

Cisco Extension Mobility Cross Cluster

Supported

Supported

 

Client Matter Codes (CMC)

Supported

Not supported

Basic Call Handling—Placing a Call: Additional Options

Computer Telephony Integration (CTI) Applications

Supported

Some support (such as Call Park, MWI)

Users do not interact with this feature directly. It is configured on Cisco Unified Communications Manager.

Configurable Call Forward Display

Supported

Supported

 

Direct Transfer

Supported

Supported

 

Directed Call Park

Supported

Supported

Advanced Call Handling—Storing and Receiving Parked Calls

Do Not Disturb (DND)

Supported

Supported

Basic Call Handling—Using Do Not Disturb

Distinctive Ring

Supported

Supported

Using Phone Settings—Customizing Rings and Message Indicators

EnergyWise

Supported

Supported

An Overview of the Cisco Unified IP Phone—Reducing Power Consumption on the Phone

Fast Dial Service

Supported

Supported

Advanced Call Handling—Speed Dialing

Forced Authorization Codes (FAC)

Supported

Not supported

Basic Call Handling—Placing a Call: Additional Options

Group Call Pickup

Supported

Supported

 

Hold/Resume

Supported

Supported

Basic Call Handling—Using Hold and Resume

Hold Reversion

Supported

Supported

Basic Call Handling—Using Hold and Resume

Hunt Group

Supported

Supported

 

Immediate Divert

Supported

Supported

Basic Call Handling—Answering a Call

Intercom

Supported

Supported

Basic Call Handling—Placing or Receiving Intercom Calls

Join

Supported

Supported

Basic Call Handling—Making Conference Calls

Join Across Lines

Supported

Supported

Basic Call Handling—Making Conference Calls

Log Out of Hunt Groups

Supported

Supported

Advanced Call Handling—Logging Out of Hunt Groups

Malicious Call ID

Supported

Supported

Advanced Call Handling—Tracing Suspicious Calls

Meet-Me Conference

Supported

Supported

Basic Call Handling—Making Conference Calls

Message Waiting Indicator

Supported

Supported

 

Mobile Connect

Supported

Supported

Advanced Call Handling—Answering a Call

Mobile Voice Access

Supported

Supported

 

Multilevel Precedence and Preemption (MLPP)

Supported

Not supported

Calling Features—Multilevel Precedence and Preemption

Multiple Calls Per Line appearance

Supported

Supported

Calling Features—Multiple Calls Per Line

Music on Hold

Supported

Supported

 

Mute

Supported

Supported

Basic Call Handling—Using Mute

Ringer Volume Control

Supported

Supported

 

On-hook Dialing

Supported

Supported

Basic Call Handling—Placing a Call: Basic Options

Other Group Pickup

Supported

Supported

 

Plus Dialing

Supported

Supported

Using Call Logs

Privacy

Supported

Supported

Advanced Call Handling—Using a Shared Line

Private Line Automated Ringdown (PLAR)

Supported

Supported

 

Programmable Feature Buttons

Supported

Supported

Feature descriptions throughout user guide

Quality Reporting Tool (QRT)

Supported

Supported

Troubleshooting—Using the Quality Reporting Tool

Redial

Supported

Supported

Basic Call Handling—Placing a Call: Basic Options

Ring Setting

Supported

Supported

 

Secure Conference

Supported

Supported

Basic Call Handling—Making Conference Calls

Services

Supported

Supported

 

Services URL button

Supported

Supported

 

Shared Line

Supported

Supported

Advanced Call Handling—Using a Shared Line

Monitoring and Recording

Supported

Supported

 

Speed Dialing

Supported

Supported

Advanced Call Handling—Speed Dialing

SSH Access

Supported

Supported

Configuring Features, Templates, Services, and Users—Telephony Features Available for the Cisco Unified IP Phone

Time-of-Day Routing

Supported

Supported

 

Transfer

Supported

Supported

Basic Call Handling—Transferring Calls

Transfer - Direct Transfer

Supported

Supported

Basic Call Handling—Transferring Calls

Time Zone Update

Supported

Supported

 

UCR 2008

Supported

Not supported

Configuring Features, Templates, Services, and Users—Setting up UCR 2008

Voice Mail

Supported

Supported

Accessing Voice Messages section of the User Guide