Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified CM 8.6 (SCCP and SIP)
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Index

Table Of Contents

Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

Numerics

802.1X

authentication server 1-21

authenticator 1-21

network components 1-21

supplicant 1-21

Troubleshooting 9-9

802.1X Authentication menu

about 4-10

EAP-MD5

Device ID 4-11

Realm 4-11

Shared Secret 4-11

options

Device Authentication 4-11

EAP-MD5 4-11

A

abbreviated dialing 5-2, G-1

AC adapter, connecting to 3-5

access, to phone settings 3-16, 4-2

access port

configuring 4-6

connecting 3-5

forwarding packets to 8-7

purpose 3-3

access to phone settings 4-1

adding

Cisco Unified IP Phones manually 2-10

Cisco Unified IP Phones using auto-registration 2-9

users to Cisco Unified Communications Manager 5-23

Admin. VLAN ID 4-5

Advance Adhoc Conference service parameter 5-8

agent greeting 5-2, G-1

Alternate TFTP 4-8, 4-9

answer release G-2

applications button, description of 1-3, 1-6, 1-8

assisted directed call park 5-3, G-1

Audible message waiting indicator G-1

audible message waiting indicator 5-3

authentication server, in 802.1X 1-21

authenticator, in 802.1X 1-21

auto answer 5-3, G-1

automatic port synchronization 5-3

auto pickup 5-4

auto-pickup G-1

auto-registration

using 2-9

auxiliary VLAN 2-3

B

backlight 3-9

barge 1-22, G-1

call security restrictions 1-20

block external to external transfer 5-4, G-2

BootP 1-9

Bootstrap Protocol (BootP) 1-9

Busy Lamp Field (BLF) 1-29, G-2

pickup G-2

Busy Lamp Field (BLF) Pickup 5-4

Busy Lamp Field (BLF) speed dial 5-4

C

call

security interactions 1-20

Call Back 5-4, G-2

call back G-2

call display restrictions 5-4, G-2

caller ID 5-6, G-2

caller ID blocking G-2

caller id blocking 5-6

call forward 5-4

all breakout G-2

all calls G-2

all loop prevention G-2

busy G-2

call forward all 5-4

call forward busy 5-4

call forward no answer 5-4

call forward no coverage 5-4

configurable display G-2

destination override 5-5, G-2

display, configuring 5-5

loop breakout 5-5

loop prevention 5-5

no answer G-2

notification 5-5

call forward destination override 5-5

call forward notification 5-5

call park 5-5, G-2

call pickup G-2

call security restrictions using Barge 1-20

call waiting 5-6, 5-26, G-2

configuring 5-26

CAPF (Certificate Authority Proxy Function) 1-17

CAST support for SIP 5-7

cell phone interference 1-1

Cisco Discovery Protocol

See CDP

Cisco Extension Mobility Cross Cluster Service G-2

Cisco Unified Communications Manager

adding phone to database of 2-8

interactions with 2-2

required for Cisco Unified IP Phones 3-2

Cisco Unified Communications Manager Administration

adding telephony features using 5-1

Cisco Unified Communications Manager Assistant G-2

Cisco Unified IP Phone

adding manually to Cisco Unified Communications Manager 2-10

adding to Cisco Unified Communications Manager 2-8

cleaning 9-15

configuration checklist 1-24

configuration requirements 1-23

configuring user services 5-23

installation checklist 1-27

installation overview 1-23, 1-27

installation requirements 1-23

modifying phone button templates 5-19

mounting to wall 3-14

power 2-4

registering 2-8

registering with Cisco Unified Communications Manager 2-9

resetting 9-12

technical specifications C-1

using LDAP directories 5-18

web page 8-1

classic ring tone 5-8

cleaning the Cisco Unified IP Phone 9-15

Clear softkey 7-3, 7-7

client matter codes 5-8, G-3

computer telephony integration (CTI) G-3

conference 5-8

secure 1-19

See secure conference

conference button, description of 1-3, 1-5, 1-7

conference joining 5-8

configurable call forward display 5-5, G-3

configuration file

creating 9-4

encrypted 1-17

modifying 6-1

overview 2-5

XmlDefault.cnf.xml 2-5

configuring

LDAP directories 5-18

overview 1-23

personal directories 5-18

phone button templates 5-19

softkey templates 5-21

user features 5-23

connecting

handset 3-5

headset 3-5

to AC adapter 3-5

to a computer 3-5

to the network 3-5

connecting IP phones to other IP phones (daisy chaining) 9-10

contacts button 1-4

contacts button, description of 1-6, 1-9

custom phone rings

about 6-2

creating 6-2, 6-3

PCM file requirements 6-3

D

data VLAN 2-3

Days Backlight Not Active 6-5

Debug Display web page 8-2, 8-10

Default Router 1-5 4-7, 4-9

Device Authentication 4-11

device authentication 1-17

Device Configuration menu

displaying 4-2

Device Information web page 8-2, 8-3

DHCP 4-7

description 1-10

troubleshooting 9-7

DHCP Address Released 4-8

DHCP IP address 9-11

directed call park 5-8, G-3

directed call pickup 5-8

directory numbers, assigning manually 2-10

direct transfer 5-8, 5-16, G-3

distinctive ring 5-9, G-3

DistinctiveRingList.xml file format 6-2

divert 5-9

DND 5-9, G-3

DNS server

troubleshooting 9-7

verifying settings 9-4

DNS Server 1-5 4-7

documentation

additional ii-x

Domain Name 4-4

Domain Name System (DNS) 4-4

Domain Name System (DNS) server 4-7

do not disturb 5-9

E

EAP-MD5 4-11

encrypted configuration files 1-17

encryption 1-14

media 1-17

EnergyWise G-3

configuration 5-28

description 1-22, 5-9

enterprise parameters

call forward options 5-17, 5-26

user options web page defaults 5-17, 5-26

error messages, used for troubleshooting 9-3

Ethernet Information web page 8-2, 8-8

extension mobility G-2

external power 2-4

F

fast dials

address book 5-19

fast dial service 5-9, G-3

feature buttons

applications 1-6, 1-8

conference 1-5, 1-7

contacts 1-6, 1-9

headset 1-5, 1-8

hold 1-5, 1-8

messages 1-6, 1-8

mute 1-5, 1-8

navigation 1-8

programmable line button 1-5, 1-8

softkey 1-5, 1-7

speakerphone 1-5, 1-8

transfer 1-5, 1-7

features

configuring on phone, overview 1-14

configuring with Cisco Unified Communications Manager, overview 1-13

informing users about, overview 1-14

support by protocol

abbreviated dialing G-1

answer release G-2, G-4

assisted directed call park G-1

Audible message waiting indicator G-1

auto answer G-1

auto-pickup G-1

barge G-1

block external to external transfer G-2

Busy Lamp Field (BLF) G-2

Call Back G-2

call back G-2

call display restrictions G-2

caller ID G-2

caller ID blocking G-2

call forward all breakout G-2

call forward all calls G-2

call forward all loop prevention G-2

call forward busy G-2

call forward configurable display G-2

call forward destination override G-2

call forward no answer G-2

call park G-2

call pickup G-2

call waiting G-2

Cisco Unified Communications Manager Assistant G-2

client matter codes G-3

computer telephony integration (CTI) Applications G-3

configurable call forward display G-3

directed call park G-3

direct transfer G-3

distinctive ring G-3

DND G-3

EnergyWise G-3

extension mobility G-2

fast dial service G-3

forced authorization codes G-3

group call pickup G-3

hold G-3

hold reversion G-3

immediate divert G-3

intercom G-3

join G-3

join across lines G-3

log out of hunt groups G-3

malicious caller identification (MCID) G-3

meet-me conference G-3

message waiting G-3

mobile connect G-3

mobile voice access G-3

monitoring and recording G-4

multilevel precedence and preemption G-3

multiple calls G-4

music-on-hold G-4

mute G-4

on-hook dialing G-4

other group pickup G-4

pickup G-2

privacy G-4

Private Line Automated Ringdown (PLAR) G-4

programmable feature buttons G-4

Quality Reporting Tool (QRT) G-4

redial G-4

ring setting G-4

secure conference G-4

Services URL button G-4

shared line G-4

speed dialing G-4

ssh access G-4

Time-of-Day Routing G-4

transfer G-4

transfer-direct transfer G-4

UCR 2008 G-4

voice mail G-4

file authentication 1-17

file format

DistinctiveRingList.xml 6-2

footstand 3-9

forced authorization codes 5-9, G-3

G

G 1-1

G.711µ 1-1

G.711a 1-1

G.722 1-1

G.729 1-1

G.729a 1-1

G.729ab 1-1

group call pickup 5-9, G-3

H

handset 1-4, 1-6, 1-9

connecting 3-5

light strip 1-2, 1-4, 1-7

headset

audio quality 3-4

connecting 3-4

disabling 3-4

quality 3-4

using 3-3

headset button, description of 1-3, 1-5, 1-8

headset port 3-5

hold 5-10, G-3

hold button, description of 1-3, 1-5, 1-8

hold reversion 5-10, G-3

Host Name 4-4

HTTP, description 1-10

hunt group 5-10

log out of hunt groups 5-11

hunt group display G-3

Hypertext Transfer Protocol

See HTTP

I

idle display

configuring 6-4

viewing settings 6-4

XML service 6-4

iLBC 1-1

image authentication 1-16

immediate divert G-3

installing

Cisco Unified Communications Manager configuration 3-2

network requirements 3-1

preparing 2-8

requirements, overview 1-23

intercom 5-10, G-3

interference, cell phone 1-1

International Call Logging B-1

Internet Protocol (IP) 1-10

IP Address 4-7, 4-9

IP address, troubleshooting 9-3

IPv4 Configuration 4-4

IPv6 Configuration 4-4

J

join 5-11, G-3

join across lines G-3

Join and Direct Transfer Policy 5-17

K

keypad, description of 1-3, 1-5, 1-8

L

LDAP directories, using with Cisco Unified IP Phone 5-18

light strip 1-2, 1-4, 1-7

line buttons, description of 1-3

Line Status 1-29

LLDP-MED 4-6

SW port 8-7

Locale Installer B-1

localization

Installing the Cisco Unified Communications Manager Locale Installer B-1

logging, missed call 5-12

log out of hunt groups G-3

M

MAC address 2-13

malicious caller identification (MCID) 5-11, G-3

manufacturing installed certificate (MIC) 1-17

media encryption 1-17

meet-me conference 5-11, G-3

Message Indicators 1-29

messages button, description of 1-3, 1-6, 1-8

message waiting 5-12, G-3

Message Waiting Indicator (MWI) 1-29

Message Waiting Lamp 1-29

MIC 1-17

missed call logging 5-12

mobile connect 5-12, G-3

mobile voice access 5-12, G-3

Model Information screen 7-1

monitoring and recording 5-15, G-4

multilevel precedence and preemption G-3

description 5-12

multiple calls 5-12, G-4

music-on-hold 5-12, G-4

mute 5-13

feature G-4

mute button, description of 1-3, 1-5, 1-8

N

native VLAN 2-3

navigation button, description of 1-8

Network Configuration menu

about 4-4

Admin. VLAN ID 4-5

displaying 4-2

Domain Name 4-4

Host Name 4-4

IPv4

Alternate TFTP 4-8, 4-9

Default Router 1-5 4-7, 4-9

DHCP 4-7

DHCP Address Released 4-8

DNS Server 1-5 4-7

IP Address 4-7, 4-9

Subnet Mask 4-7

TFTP Server 1 4-8

TFTP Server 2 4-8

Operational VLAN ID 4-5

options

CDP on PC port 8-7

CDP on switch port 8-7

overview 4-1

PC Port Configuration 4-6

PC VLAN 4-5

SW Port Configuration 4-5

Network Configuration web page 8-2, 8-4

network connections, access port 3-3

network connectivity, verifying 9-3

networking protocol

BootP 1-9

CAST 1-9

CDP 1-9

DHCP 1-10

HTTP 1-10

IP 1-10

RTCP 1-11

RTP 1-11

SCCP 1-11

SIP 1-11

SRTP 1-11

TCP 1-11

TFTP 1-12

TLS 1-12

UDP 1-12

network outages, identifying 9-6

network port

configuring 4-5

connecting to 3-5

network requirements, for installing 3-1

network statistics 7-6, 8-8

Network Statistics screen 7-6

Network web page 8-2, 8-8

O

on hook

predialing 5-13

on-hook

dialing G-4

Operational VLAN ID 4-5

other group pickup 5-13, G-4

P

PCM file requirements, for custom ring types 6-3

PC Port Configuration 4-6

PC VLAN 4-5

personal address book

phone button template 5-19

personal directories, configuring 5-18

phone button template

modifying

for personal address book or fast dials 5-19

phone button templates 5-19

phone hardening 1-18

phone screen, description of 1-2, 1-4

phone settings access 4-1

physical connection, verifying 9-6

plus dialing G-4

PoE 2-4

ports

access 3-2

network 3-2

power

EnergyWise configuration 5-28

EnergyWise description 1-22

external 2-4

for the phone 2-4

outage 2-5

PoE 2-4

power reduction 3-9

power over Ethernet

See PoE

power save 3-9

PowerSave Plus

See EnergyWise

power source

causing phone to reset 9-8

power injector 2-4

privacy 5-13, G-4

Private Line Automated Ringdown (PLAR) 5-13, G-4

Programmable Feature Button 1-29

programmable feature buttons G-4

programmable line button 1-29

programmable line button, description of 1-3, 1-5, 1-8

Programmable Line Key (PLK) 1-29

programmable line keys 5-13

protected call

description 1-19

Protected Calls 1-19

Q

Quality Reporting Tool (QRT) 5-13, G-4

R

Real-Time Control Protocol

See RTCP

Real-Time Transport Protocol

See RTP

redial 5-13, G-4

remote port configuration 5-14

reset, factory 9-12

reset settings on phone 9-12

resetting

basic 9-12

Cisco Unified IP phone 9-12

continuously 9-6

intentionally 9-7

methods 9-12

ringer, indicator for 1-2, 1-4, 1-7

ringer volume control G-4

ring setting 5-14, G-4

S

SCCP 1-11

secure conference 5-14, G-4

description 1-19

establishing 1-19

identifying 1-19

restrictions 1-20

security restrictions 1-20

secure SRST reference 1-17

security

CAPF (Certificate Authority Proxy Function) 1-17

configuring on phone 3-15

device authentication 1-17

encrypted configuration file 1-17

file authentication 1-17

image authentication 1-16

Locally Significant Certificate (LSC) 3-15

media encryption 1-17

phone hardening 1-18

secure SRST reference 1-17

security profiles 1-17, 1-18

signaling authentication 1-17

signaling encryption 1-17

troubleshooting 9-8

Security Configuration menu

802.1X Authentication 4-10

Security Configuration menu (on Device menu)

about 4-10

security profiles 1-17, 1-18

services

configuring for users 5-23

description 5-15

protocol support G-4

subscribing to 5-23

Services URL button 5-15, G-4

Settings menu access 3-16, 4-2

shared line 5-15, G-4

signaling authentication 1-17

signaling encryption 1-17

SIP 1-11

softkey buttons

description of 1-5, 1-7

softkey templates, configuring 5-21

Speaker button, disabling 3-3

speakerphone, description of 1-8

speakerphone button, description of 1-3, 1-5

speed dialing 5-15, G-4

SRST 8-5

SRTP 1-11

ssh access 5-16, G-4

standard (ad hoc) conference 5-8

startup problems 9-1

startup process

accessing TFTP server 2-7

configuring VLAN 2-7

contacting Cisco Unified Communications Manager 2-8

loading stored phone image 2-7

obtaining IP address 2-7

obtaining power 2-7

requesting configuration file 2-8

understanding 2-7

statistics

network 8-8

streaming 8-10

Status menu 7-1, 7-2

status messages 7-3

Status Messages screen 7-2

Status Messages web page 8-2, 8-10

Stream 1 web page 8-3, 8-10

streaming statistics 8-10

Subnet Mask 4-7

supplicant, in 802.1X 1-21

switch

Cisco Catalyst 2-2

internal Ethernet 2-2

SW port

LLDP-MED 4-6, 8-7

SW Port Configuration 4-5

T

TCP 1-11

technical specifications, for Cisco Unified IP Phone C-1

telephony features

abbreviated dialing 5-2

agent greeting 5-2

assisted directed call park 5-3

audible message waiting indicator 5-3

auto answer 5-3

automatic port synchronization 5-3

auto pickup 5-4

barge 1-22

block external to external transfer 5-4

Busy Lamp Field (BLF) Pickup 5-4

Busy Lamp Field (BLF) speed dial 5-4

Call Back 5-4

call display restrictions 5-4

caller ID 5-6

caller id blocking 5-6

call forward 5-4

call forward destination override 5-5

call forward notification 5-5

call park 5-5

call waiting 5-6

CAST support for SIP 5-7

classic ring tone 5-8

client matter codes 5-8

conference 5-8

configurable call forward display 5-5

directed call park 5-8

directed call pickup 5-8

direct transfer 5-8, 5-16

distinctive ring 5-9

do not disturb (DND) 5-9

fast dial service 5-9

forced authorization codes 5-9

group call pickup 5-9

hold 5-10

hold reversion 5-10

hunt group 5-10

intercom 5-10

join 5-11

log out of hunt groups 5-11

malicious caller identification (MCID) 5-11

meet-me conference 5-11

message waiting 5-12

mobile connect 5-12

mobile voice access 5-12

monitoring and recording 5-15

multiple calls 5-12

music-on-hold 5-12

mute 5-13

other group pickup 5-13

plus dialing 5-13

privacy 5-13

programmable line keys 5-13

redial 5-13

remote port configuration 5-14

ring setting 5-14

secure conference 5-14

services 5-15

Services URL button 5-15

shared line 5-15

speed dialing 5-15

ssh access 5-16

Time-of-Day Routing 5-16

transfer 5-16

transfer-direct transfer 5-16

voice messaging system 5-17

TFTP

description 1-12

troubleshooting 9-3

TFTP Server 1 4-8

TFTP Server 2 4-8

TFTP settings

IPv6 1-15

time, displayed on phone 3-2

Time-of-Day Routing 5-16, G-4

time zone update G-4

TLS 2-5

transfer 5-16, G-4

transfer button, description of 1-2, 1-5, 1-7

transfer-direct transfer 5-16, G-4

Transmission Control Protocol

See TCP

Transport Layer Security

See TLS

Trivial File Transfer Protocol

See TFTP

Troubleshooting

Security Error message 9-6

troubleshooting

DHCP 9-7

DNS 9-7

DNS settings 9-4

IP addressing and routing 9-3

network connectivity 9-3

network outages 9-6

phones resetting 9-7

physical connection 9-6

security 9-8

services on Cisco Unified Communications Manager 9-4

TFTP settings 9-3

VLAN configuration 9-7

U

UCR 2008 G-4

description 5-17

POST update error 9-6

Security Error message 9-6

setting up 5-30

User Datagram Protocol

See UDP

User Options web page

description 5-24

giving users access to 5-24, A-1

user options web page

call forward settings 5-26

users

accessing voice messaging system A-2

adding to Cisco Unified Communications Manager 5-23

configuring personal directories A-3

providing support to A-1

required information A-1

subscribing to services A-2

V

VLAN

auxiliary, for voice traffic 2-3

configuring 4-5

configuring for voice networks 2-2

native, for data traffic 2-3

verifying 9-7

VLAN, interaction with 2-2

voice mail G-4

voice messaging system 5-17

voice messaging system, accessing A-2

voice VLAN 2-3

volume button, description of 1-3, 1-6, 1-8

W

wall mounting, Cisco Unified IP Phone 3-14, E-1, F-1

web page

about 8-1

accessing 8-2

Debug Display 8-2, 8-10

Device Information 8-2, 8-3

disabling access to 8-3

Ethernet Information 8-2, 8-8

Network 8-2, 8-8

Network Configuration 8-4

Network Configuration web page 8-2

preventing access to 8-3

Status Messages 8-2, 8-10

Stream 1 8-3, 8-10

wideband codec 1-1

X

XmlDefault.cnf.xml 2-5