Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified CM 8.5 (SCCP and SIP)
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - K - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

AAP. See accessibility features

access

plugins 86

services 39

access list, create 85

add

PAB entry 81

personal directory contact 46

phone services to button 79

remote destination for Mobile Connect 84

administrator settings 43

Agent Greeting

description 52

alerts

audible

call waiting 57

DND 60

Hold Reversion 62

MCID 65

silent 65

visual

call waiting 57

DND 60

Hold Reversion 62

line state 4

MCID 65

answer

Auto Answer with headset 52

Auto Answer with speakerphone 52

with Group Pickup and Group Pickup number 56

with Group Pickup and phone number 56

with Other Pickup 56

with Pickup 56

Applications

Administrator Settings 43

button

Cisco Unified IP Phone 6921 5

Cisco Unified IP Phone 6941 14

Cisco Unified IP Phone 6945 24

Cisco Unified IP Phone 6961 34

Call History 39

Phone Information 43

Preferences 42

Services 39

assign

fast-dial code 83

fast-dial code in Personal Directory 48

fast-dial code to PAB entry 82

fast-dial feature button 82

PAB to feature a button 82

audible alert. See alerts, audible

audible message indicator. See message indicators

Auto Answer

description 52

with headset 52

with speakerphone 52

B

BLF. See Line Status

browser password, change 79

Busy Lamp Features. See Line Status

buttons

Cisco Unified IP Phone 6921 3

Applications 5

Conference 4

Contacts 5

Headset 4

Hold 4

line 4

Messages 5

Mute 4

Navigation bar 4

softkeys 3

Speakerphone 4

Transfer 4

Volume 5

Cisco Unified IP Phone 6941 12

Applications 14

Conference 13

Contacts 14

Headset 14

Hold 13

Messages 14

Mute 14

Navigation bar 14

programmable feature 13

Select 14

softkeys 13

Speakerphone 14

Transfer 13

Volume 14

Cisco Unified IP Phone 6945 22

Applications 24

Conference 23

Contacts 24

Headset 24

Hold 23

Messages 24

Mute 24

Navigation bar 24

programmable feature 23

Select 24

softkeys 23

Speakerphone 24

Transfer 23

Volume 24

Cisco Unified IP Phone 6961 32

Applications 34

Conference 33

Contacts 34

Headset 33

Hold 33

Messages 34

Mute 34

Navigation bar 33

programmable feature 33

Select 33

softkeys 32

Speakerphone 33

Transfer 33

Volume 34

feature table 51

C

Call Back

description 53

set up notification 53

Call Forward All

conditional 53

description 53

set up

on all lines 75

on primary line 54

unconditional 53

Call History 39

clear 41

delete call record 41

dial from 40

edit number 41

filter 40

view 40

call log. See call record

Call Park

description 54

Directed Call Park

manual 55

Line Status indicator 64

Park 54

reversion 54

Call Pickup

description 55

Group Pickup number 56

Group Pickup phone number 56

Other Pickup 56

Pickup 56

call record

delete 41

view details 40

Call Waiting

description 57

respond to notification 57

calling features

Agent Greeting 52

Auto Answer 52

Call Back 53

Call Forward All 53

Call Park 54

Call Pickup 55

Call Waiting 57

cBarge 57

Codes 57

Conference 58

Divert 59

DND 60

EM 60

Fast Dial 61

Hold 61

Hold Reversion 62

Hunt Group 62

Intercom 63

Line Status 63

MCID 64

Meet Me 65

Mobile Connect 65

Monitor and Record 67

Mute 67

On-hook Dialing 67

Plus Dialing 67

Privacy 68

QRT 68

Redial 69

Shared Lines 69

Speed Dial 69

Transfer 70

Web Dialer 71

caution, external devices 90

change

browser password 79

contrast 42

language

phone display 80

user options web pages 80

locale

phone display 80

user options web pages 80

phone line label 76

phone service name 79

phone services 78

ringtones 42

check voice messages 49

Cisco Mobile Connect. See Mobile Connect

Cisco Unified CM User Options. See user options

Cisco Unified IP Phone 6921

buttons and hardware 3

connections 1

footstand 6

handset rest 8

screen

description 5

location 3

Cisco Unified IP Phone 6941

buttons and hardware 12

connections 10

footstand 15

handset rest 18

screen

description 15

location 13

Cisco Unified IP Phone 6945

buttons and hardware 22

connections 20

footstand 25

handset rest 28

screen

description 25

location 23

Cisco Unified IP Phone 6961

buttons and hardware 32

connections 30

footstand 35

handset rest 37

screen

description 34

location 32

clear call history 41

Client Matter Codes. See CMC

CMC

description 57

using 58

conference

add a party 58

button

Cisco Unified IP Phone 6921 4

Cisco Unified IP Phone 6941 13

Cisco Unified IP Phone 6945 23

Cisco Unified IP Phone 6961 33

combine calls across lines 59

description 58

end 59

Meet Me 65

remove participants 59

swap between calls 59

view participants 59

confirmation. See alerts

connecting calls. See Transfer

connections

Cisco Unified IP Phone 6921 1

Cisco Unified IP Phone 6941 10

Cisco Unified IP Phone 6945 20

Cisco Unified IP Phone 6961 30

connectors. See connections

contacts 44

button

Cisco Unified IP Phone 6921 5

Cisco Unified IP Phone 6941 14

Cisco Unified IP Phone 6945 24

Cisco Unified IP Phone 6961 34

corporate directory 44

dial a contact 44

dial a contact while on a call 45

search for a contact 44

search for a contact while on a call 45

personal directory 45

add a contact 46

delete a contact 47

dial a contact 47

edit a contact 47

fast-dial codes 48

search for a contact 46

sign in and out 46

contrast 42

corporate directory 44

dial 44

dial a contact while on a call 45

search for a contact 44

search for a contact while on a call 45

create

access list for Mobile Connect 85

conference call 58

phone line label 76

CTI. See accessibility features

customize voicemail 49

D

delete

call history record 41

fast-dial code from personal directory 48

PAB entry 81

personal directory contact 47

device settings. See user options

dial

corporate directory contact 44

fast-dial code from personal directory 48

from call history 40

on-hook 67

personal directory contact 47

Direct Transfer 70

Directed Call Park

description 54

manual 55

directory 44

corporate 44

dial a contact 44

dial a contact while on a call 45

search for a contact 44

search for a contact while on a call 45

with Web Dialer 72

personal 45

add a contact 46

delete a contact 47

dial a contact 47

edit a contact 47

fast-dial codes 48

search for a contact 46

sign in and out 46

user options 80

Divert

description 59

redirect a call 59

DND

customize 74

description 60

turn on and off 60

Do Not Disturb. See DND

documentation, related 91

E

edit

call history number 41

fast dials 83

PAB entry 81

personal directory contact 47

EM

description 60

enable 60

enable

EM 60

Privacy 68

end

conference 59

phone services 78

Extension Mobility. See EM

external devices

caution 90

information 90

F

FAC

description 57

using 58

FAQs 87

fast dials 82

assign a code 83

assign a code to PAB entry 82

assign to a feature button 82

description 61

edit 83

place a call

using fast dial 61

search 83

fast-dial codes

assign to Personal Directory 48

delete from personal directory 48

fast-dials

place a call with a fast-dial code 48

feature buttons and softkeys table 51

features. See calling features

filter call history 40

flashing. See alerts, visual

footstand

Cisco Unified IP Phone 6921 6

Cisco Unified IP Phone 6941 15

Cisco Unified IP Phone 6945 25

Cisco Unified IP Phone 6961 35

Forced Authorization Codes. See FAC

forward. See Call Forward All

frequently asked questions. See FAQs

G

Group Pickup

answer 56

answer with number 56

description 55

H

HAC. See accessibility features

handset

Cisco Unified IP Phone 6921

light strip 3

location 5

rest 8

Cisco Unified IP Phone 6941

light strip 13

location 14

rest 18

Cisco Unified IP Phone 6945

light strip 23

location 24

rest 28

Cisco Unified IP Phone 6961

light strip 32

location 34

rest 37

hardware

Cisco Unified IP Phone 6921 3

Cisco Unified IP Phone 6941 12

Cisco Unified IP Phone 6945 22

Cisco Unified IP Phone 6961 32

warranty 93

header. See screen

Headset

Auto Answer 52

button

Cisco Unified IP Phone 6921 4

Cisco Unified IP Phone 6941 14

Cisco Unified IP Phone 6945 24

Cisco Unified IP Phone 6961 33

Hold

button

Cisco Unified IP Phone 6921 4

Cisco Unified IP Phone 6941 13

Cisco Unified IP Phone 6945 23

Cisco Unified IP Phone 6961 33

description 61

on shared lines 62

swap between calls 61

with a new call 62

Hold Reversion

description 62

notification 62

responding to notification 62

Hunt Group

description 62

sign in and out 63

I

icons, Line Status 64

iDivert. See Divert

Intercom

description 63

place a call 63

receive a call 63

whisper 63

K

keypad

Cisco Unified IP Phone 6921 4

Cisco Unified IP Phone 6941 14

Cisco Unified IP Phone 6945 24

Cisco Unified IP Phone 6961 33

L

language

change for user options web pages 80

change phone display 80

Web Dialer settings 72

LED. See lights

lights

amber, flashing 4

green

flashing 4

steady 4

handset 3

red

flashing 4

steady 4

line

buttons, Cisco Unified IP Phone 6921 4

settings 75

Call Forward 75

DND 74

ring 76

voice message indicator 75, 76

text label

change 76

create 76

Line Status

description 63

icons 64

listen to voice messages 50

locale

change for user options web pages 80

change phone display 80

log in and out. See sign in and out

logs. See Call History

M

MAC address

phone information 43

Web Dialer 72

Malicious Caller ID. See MCID

Manual Directed Call Park 55

MCID

description 64

trace a call 65

Meet Me

conference

host 65

join 65

description 65

menu

Applications 14, 24

Directories 14, 24

message indicators 49

audible, change 76

voice, change 75

messages

button

Cisco Unified IP Phone 6921 5

Cisco Unified IP Phone 6941 14

Cisco Unified IP Phone 6945 24

Cisco Unified IP Phone 6961 34

check for 49

listen to 50

personalize voicemail 49

missed calls 39

Mobile Connect

add remote destination 84

create access list 85

description 65

switch

from Desk to Mobile Phone 66

from Mobile Phone to Desk 66

turn on and off 66

model information 43

mute

button

Cisco Unified IP Phone 6921 4

Cisco Unified IP Phone 6941 14

Cisco Unified IP Phone 6945 24

Cisco Unified IP Phone 6961 34

description 67

turn on and off 67

N

Navigation bar

Cisco Unified IP Phone 6921 4

Cisco Unified IP Phone 6941 14

Cisco Unified IP Phone 6945 24

Cisco Unified IP Phone 6961 33

notification

Call Back 53

Call Waiting 57

Hold reversion 62

See also alerts

O

On-hook Dialing

description 67

dial a number 67

Other Pickup

answer 56

description 55

P

PAB

add 81

assign to a feature button 82

delete 81

edit 81

search 81

park. See Call Park

password. See browser password

personal address book. See PAB

personal directory 45

add a contact 46

delete a contact 47

dial a contact 47

edit a contact 47

fast-dial codes 48

search for a contact 46

sign in and out 46

personalize voicemail 49

phone display

change language 80

change line label 76

create line label 76

phone information, model 43

phone problem, report with QRT 68

phone services

access 39

add to button 79

change name 79

search for 78

subscribe to 78

pickup. See Call Pickup

placed calls 39

plugins 86

Plus Dialing

description 67

power outage 90

preferences 42

contrast 42

ringtones 42

Web Dialer 72

Privacy

description 68

enable on a shared line 68

problem report with QRT 68

product security 91

programmable feature buttons

Cisco Unified IP Phone 6941 13

Cisco Unified IP Phone 6945 23

Cisco Unified IP Phone 6961 33

Q

QRT

description 68

report phone problem 68

R

received calls 39

Redial

a number 69

description 69

redirect a call 59

related documentation 91

remote destination. See user options

remove participants from conference 59

report phone problem 68

revert, call

on hold 62

parked 54

ring setting, change 76

ringtones 42

S

safety and performance

external devices 90

power outage 90

screen

Cisco Unified IP Phone 6921

description 5

location 3

Cisco Unified IP Phone 6941

description 15

location 13

Cisco Unified IP Phone 6945

description 25

location 23

Cisco Unified IP Phone 6961

description 34

location 32

search

corporate directory 44

fast dials 83

PAB 81

personal directory 46

phone services 78

security, product 91

Select button. See Navigation bar

services. See phone services

set

contrast 42

ringtones 42

set up

speed-dial buttons 77

speed-dial codes 77

Web Dialer preferences 72

shared lines

description 69

enable Privacy 68

on hold 62

sign in and out

Hunt Group 63

personal directory 46

user options 73

Web Dialer 71, 72

softkeys

Cisco Unified IP Phone 6921 3

Cisco Unified IP Phone 6941 13

Cisco Unified IP Phone 6945 23

Cisco Unified IP Phone 6961 32

feature table 51

Speakerphone

Auto Answer with 52

button

Cisco Unified IP Phone 6921 4

Cisco Unified IP Phone 6941 14

Cisco Unified IP Phone 6945 24

Cisco Unified IP Phone 6961 33

Speed Dial

buttons 77

description 69

place a call 70

set up 77

codes

description 69

place a call 70

set up 77

Line Status indicator 64

status

buttons 4

stutter tone 49

subscribe to phone services 78

suspicious call, trace 65

swap

conference calls 59

held calls 61

transfer calls 71

T

To Voicemail. See Divert

trace a suspicious call 65

Transfer

button

Cisco Unified IP Phone 6921 4

Cisco Unified IP Phone 6941 13

Cisco Unified IP Phone 6945 23

Cisco Unified IP Phone 6961 33

description 70

Direct Transfer 71

swap 71

troubleshooting tips 87

TTY. See accessibility features

turn on and off

DND 60

Mobile Connect 66

mute 67

U

user options

device

line settings 75

select 74

speed dial 77

directory 80

fast dials 82

assign a code 83

assign a code to PAB entry 82

assign to a feature button 82

edit 83

search 83

mobility 84

add remote destination 84

create access list 85

PAB 81

add entry 81

assign to a feature button 82

delete entry 81

edit entry 81

search for entry 81

plugins 86

sign in and out 73

user settings

change browser password 79

change phone display language 80

change user options web pages language 80

user preferences. See preferences

V

view

call history 40

call record details 40

conference participants 59

missed calls 39

phone information 43

placed calls 39

received calls 39

Web Dialer preferences 72

viewing angle. See footstand

visual alert. See alerts, visual

voice messages. See messages

voicemail. See messages

Volume

Cisco Unified IP Phone 6921 5

Cisco Unified IP Phone 6941 14

Cisco Unified IP Phone 6945 24

Cisco Unified IP Phone 6961 34

W

warranty 93

Web Dialer

change preferences 72

description 71

MAC address 72

set up preferences 72

sign in 71

sign out 72

view preferences 72

with Cisco Directory 71

with corporate directory 72

whisper 63