Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified CM 8.5 (SCCP and SIP)
Providing Information to Users Via a Website
Downloads: This chapterpdf (PDF - 163.0KB) The complete bookPDF (PDF - 6.85MB) | Feedback

Providing Information to Users Via a Website

Table Of Contents

Providing Information to Users Via a Website

How Users Obtain Support for the Cisco Unified IP Phone

Giving Users Access to the User Options Web Pages

How Users Subscribe to Services and Configure Phone Features

How Users Access a Voice Messaging System

How Users Configure Personal Directory Entries

Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer


Providing Information to Users Via a Website


If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.

Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones.

Consider including the following types of information on this site:

How Users Obtain Support for the Cisco Unified IP Phone

How Users Subscribe to Services and Configure Phone Features

How Users Subscribe to Services and Configure Phone Features

How Users Access a Voice Messaging System

How Users Configure Personal Directory Entries

How Users Obtain Support for the Cisco Unified IP Phone

To successfully use some of the features on the Cisco Unified IP Phone (including speed dial, services, and voice messaging system options), users must receive information from you or from your network team or be able to contact you for assistance. Make sure to provide end users with the names of people to contact for assistance and with instructions for contacting those people.

Giving Users Access to the User Options Web Pages

Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group: choose User Management > User Groups. For additional information, refer to:

"User Group Configuration" chapter in the Cisco Unified Communications Manager Administration Guide

"Role Configuration" chapter in the Cisco Unified Communications Manager Administration Guide

How Users Subscribe to Services and Configure Phone Features

End users can perform a variety of activities by using the Cisco Unified Communications Manager User Options web pages. These activities include subscribing to services, setting up speed dial and call forwarding numbers, configuring ring settings, and creating a personal address book. Keep in mind that configuring settings on a phone by using a website might be new for your end users. You need to provide as much information as possible to ensure that they can successfully access and use the User Options web pages.

Make sure to provide end users with the following information about the User Options web pages:

The URL required to access the application. This URL is:

http://<server_name:portnumber>/ccmuser/, where server_name is the host on which the web server is installed.

A user ID and default password are needed to access the application.

These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager (see the "Adding Users to Cisco Unified Communications Manager" section).

A brief description of what a web-based, graphical user interface application is, and how to access it with a web browser.

An overview of the tasks that users can accomplish by using the web page.

For information using the User Options web pages, refer to Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 8.5

How Users Access a Voice Messaging System

Cisco Unified Communications Manager lets you integrate with many different voice messaging systems, including the Cisco Unity voice messaging system. Because you can integrate with a variety of systems, you must provide users with information about how to use your specific system.

You should provide this information to each user:

How to access the voice messaging system account.

Make sure that you have used Cisco Unified Communications Manager to configure the Messages button on the Cisco Unified IP Phone.

Initial PIN for accessing the voice messaging system.

Make sure that you have configured a default voice messaging system PIN for all users.

How the phone indicates that voice messages are waiting.

Make sure that you have used Cisco Unified Communications Manager to set up a message waiting indicator (MWI) method.

For information using a voice messaging system, refer to Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 8.5.

How Users Configure Personal Directory Entries

Users can configure personal directory entries on the Cisco Unified IP Phone. To configure a personal directory, users must have access to User Options web pages. Make sure that users know how to access their User Options web pages. See the "How Users Subscribe to Services and Configure Phone Features" section for details.

Cisco Unified IP Phone Address Book Synchronizer—Make sure to provide users with the installer for this application. To obtain the installer, choose Application > Plugins from Cisco Unified Communications Manager Administration and click Download, which is located next to the Cisco Unified IP Phone Address Book Synchronizer plugin name. When the file download dialog box displays, click Save. Send the TabSyncInstall.exe file to all users who require this application.

See the "Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer" section for information about installing the Cisco Unified IP Phone Address Book Synchronizer.

Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer

Use this tool to synchronize data stored in your Microsoft Windows address book with the Cisco Unified Communications Manager directory and the User Options Personal Address Book.


Tip To successfully synchronize the Windows address book with the Personal Address Book, all Windows address book users should be entered in the Windows address book before performing the following procedures.


Installing the Synchronizer


Step 1 Download the Cisco Unified IP Phone Address Book Synchronizer installer file.

Step 2 Double-click the TabSyncInstall.exe file provided by your system administrator.

The publisher dialog box displays.

Step 3 Click Run.

The Welcome to the InstallShield Wizard for Cisco Unified CallManager Personal Address Book Synchronizer window displays.

Step 4 Click Next.

The License Agreement window displays.

Step 5 Read the license agreement information, and click the I Accept radio button. Click Next.

The Destination Location window displays.

Step 6 Choose the directory in which you want to install the application and click Next.

The Ready to Install window displays.

Step 7 Click Install.

The installation wizard installs the application to your computer. When the installation is complete, the InstallShield Wizard Complete window displays.

Step 8 Click Finish.

Step 9 To complete the process, follow the steps in the "Configuring the Synchronizer" section.


Configuring the Synchronizer


Step 1 Open the Cisco Unified IP Phone Address Book Synchronizer.

If you accepted the default installation directory, you can open the application by choosing Start > All Programs > Cisco Systems > TabSync.

Step 2 To configure user information, click the User button.

The Cisco Unified CallManager User Information window displays.

Step 3 Enter the Cisco Unified IP Phone user name and password and click OK.

Step 4 To configure Cisco Unified Communications Manager server information, click the Server button.

The Configure Cisco Unified CallManager Server Information window displays.

Step 5 Enter the IP address or host name and the port number of the Cisco Unified Communications Manager server and click OK.

If you do not have this information, contact your system administrator.

Step 6 To start the directory synchronization process, click the Synchronize button.

The Synchronization Status window provides information on the status of the address book synchronization. If you chose the user intervention for duplicate entries rule and you have duplicate address book entries, the Duplicate Selection window displays. Choose the entry that you want to include in your Personal Address Book and click OK.

When synchronization completes, click Exit to close the Cisco Unified CallManager Address Book Synchronizer. To verify if the synchronization worked, log in to your User Options web pages and choose Personal Address Book. The users from your Windows address book should be listed.