Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified CM 8.0 (SCCP)
Product Safety, Security, Accessibility, and Related Information
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Product Safety, Security, Accessibility, and Related Information

Table Of Contents

Product Safety, Security, Accessibility, and Related Information

Safety and Performance Information

Power Outage

External Devices

Cisco Product Security

Accessibility Features

Hearing Impaired Accessibility Features

Vision Impaired and Blind Accessibility Features

Mobility Impaired Accessibility Features

Additional Information


Product Safety, Security, Accessibility, and Related Information


Safety and Performance Information

Power outages and other devices can affect your Cisco Unified IP Phone.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

External Devices

Cisco recommends using good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

Move the external device away from the source of the RF or AF signals.

Route the external device cables away from the source of the RF or AF signals.

Use shielded cables for the external device, or use cables with a better shield and connector.

Shorten the length of the external device cable.

Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.


Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC].

Cisco Product Security

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at:

http://www.access.gpo.gov/bis/ear/ear_data.html.

Accessibility Features

The Cisco Unified IP Phones 6921, 6941, and 6961 provide accessibility features for the blind, and the visually, hearing, and mobility impaired.

Hearing Impaired Accessibility Features

Accessibility features for the hearing impaired are supported on the Cisco Unified IP Phones 6921, 6941, and 6961.

Although the illustration shows the Cisco Unified IP Phone 6941, the accessibility features described in this section also apply to the Cisco Unified IP Phones 6921 and 6961.

Accessibility Feature
Description
Set Up Requirement

1.

Visual Message Waiting Indicator (Handset)

Viewable from 360 degrees, this visual indicator also provides an audible message waiting indicator. Users change the voice message light on their handset and the audible voice message indicator on their phone by logging in to their User Options web pages and accessing the message indicator settings. Users change the setting to on or off.

Standard on all phones; users and system administrators can make changes.

2.

Visual Notification of Phone State

For visual notification of the phone state:

Toggle the Mute and Speakerphone buttons on and off to indicate the state of the phone.

Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit.

Use the Speakerphone button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit.

Standard on all phones; no set up is required.

3.

Inline Amplifier Support (Handset)

Cisco Unified IP Phone handsets support third-party inline amplifiers, which users attach to the handset and cord and sit between the handset and the IP phone. Cisco Unified IP Phones support the following third-party inline amplifiers:

Clarity HA-40 Inline Amplifier for Corded Phone.

Plantronics EHA40 Inline Amplifier.

Standard on all phones; no set up is required.

4.

Adjustable Volume

Users can adjust the volume by:

Selecting the Applications > Preferences menu on their phone.

Adjusting the volume level for the phone ringer: while the handset is in the cradle, and the headset and speakerphone buttons are off, press the Volume button to increase the volume.

Standard on all phones; users and system administrators can make changes.

5.

Hearing Aid Compatible (HAC) Handset

Cisco Unified IP Phone handsets support the following accessibility features:

Hearing-aid compatible.

Magnetic coupling of the hearing aid.

Federal Communications Commission (FCC) loudness requirements for the Americans with Disabilities Act (ADA).

Section 508 loudness requirements, which are achieved by using industry-standard inline handset amplifiers.

Standard on all phones; no set up is required.

6.

Acoustic Coupled TTY and TDD Support (Handset)

Cisco Unified IP Phones support the following TTY and TDD features:

Acoustic or direct connect TTYs from industry-leading manufacturers.

Real-time text transmission over phone lines.

Hearing and voice carry over phones (HCO/VCO).

VoIP network operating at G.711.

Standard on all Cisco Unified IP Phones.

For information about setting up TTY, see your system administrator.

 

Third-Party Accessibility Applications for the Hearing Impaired

Cisco Unified IP Phones provide an interface for third-party accessibility applications from companies such as NexTalk that support the following features:

Paging.

Visual notification.

Ability to provide single number services to support Video Relay, Text Relay, TTY Traffic or voice services.

Information about NexTalk is available at:

http://www.nextalk.com

For more information about third-party applications, see your system administrator.


Vision Impaired and Blind Accessibility Features

Accessibility features for the vision impaired and blind are supported on the Cisco Unified IP Phones 6921, 6941, and 6961.

Although the illustration shows the Cisco Unified IP Phone 6941, the accessibility features described in this section also apply to the Cisco Unified IP Phones 6921 and 6961.

Accessibility Feature
Description
Set Up Requirements

1.

High-Contrast Visual and Audible Alert of Incoming Call

Cisco Unified IP Phones provide an audible alert, and the handset provides a visual alert when the phone receives an incoming call. The handset light strip flashes during incoming calls and stays lit when a voice-mail message is received.

Standard on all phones; set up is required.

2.

Back-Lit LCD Screen and Programmable Contrast

Users with low vision can adjust the contrast.

Standard on all phones; no set up is required.

3.

Line and Feature Buttons

Users can use the line buttons to initiate, answer, or switch to a call on a particular line. Features, such as speed dial, Line Status, Privacy, DND, and Service URLs, can be assigned to feature buttons.

Set up is required.

Your system administrator sets up programmable feature buttons to your phone.

4.

Large Buttons to Access Applications, Voice Messages, Contacts, Hold, Transfer, and Conference

Large buttons provide to easy access to phone applications, voice messages, corporate and personal directories, and calling features.

Standard on all phones; no set up is required.

5.

Audible Notification of Phone State

For audible notification of the phone state, users can:

Toggle the Mute and Speakerphone buttons on and off to indicate the state of the phone.

Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit.

Use the Speakerphone button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit.

Standard on all phones; no set up is required.

6.

Standard 12-Key Layout

Cisco Unified IP Phone keypads provide standard 12-key layout, which enables users to use existing or familiar key positions (including a nib on Key 5).

Standard on all phones; no set up is required.

 

Third-Party Accessibility Applications for the Vision Impaired

Cisco Unified IP Phones 6921, 6941, and 6961 provide an interface for third-party accessibility applications such as Tenacity accessaphone and the IPblue Virtual Telephone/Global Office (VTGO) 508-compliant.

VTGO 508-Compliant softphone is a standalone software endpoint that integrates speech application programming interface (SAPI) and which provides audible notification (text-to-speech) of the core functions and features of the Cisco Unified IP Phones. VTGO is also compatible with assistive technology. Information is available at the following URL:

http://www.ipblue.com/

Tenacity accessaphone (AAP) is an assistive technology to the Cisco Unified IP Phones. Through the telephony application programming interface (TAPI) and the computer technology integration (CTI) plug-in, AAP enhances the ability to monitor and control the functions of the Cisco endpoint. Core enhancements are full access through the keyboard and text-to-speech, AAP provides audible notification of the incoming caller ID, full access of call history information, status of the phone and more. Information about Tenacity is available at the following URL:

http://www.accessaphone.com

For more information about third-party application, see your system administrator.

 

Adjustable Footstand

Users can easily manipulate an adjustable footstand from flat to 60 degrees to provide optimum phone display viewing and comfortable access to all buttons and keys.

Standard on all phones; no set up is required.


Mobility Impaired Accessibility Features

Accessibility features for the mobility impaired are supported on the Cisco Unified IP Phones 6921, 6941, and 6961.

Although the illustration shows the Cisco Unified IP Phone 6941, the accessibility features described in this section also apply to the Cisco Unified IP Phones 6921 and 6961.

Accessibility Feature
Description
Set Up Requirements

1.

Well-Spaced, Illuminated Buttons Enable Easy Operation

Depending on set up, programmable feature buttons allow users to access:

Phone lines and intercom lines (line buttons)

Speed-dial numbers (speed-dial buttons, including the speed-dial Line Status feature)

Web-based services (for example, a Personal Address Book)

Phone features (for example, Privacy)

Buttons illuminate to indicate status:

Green, steady—Active call or two-way intercom call

Green, flashing—Held call

Amber, steady—Privacy in use, one-way intercom call, Do Not Disturb (DND) active, or signed in to Hunt Group

Amber, flashing—Incoming call or reverting call

Red, steady—Remote line in use (shared line or Line Status)

Standard on all phones; no set up is required.

2.

Large Buttons to Access Applications, Voice Messages, Contacts, Hold, Transfer, and Conference

Large buttons provide to easy access to phone applications, voice messages, corporate and personal directories, and calling features.

Standard on all phones; no set up is required.

3.

Built-In Speakerphone

Users can toggle the speakerphone button on and off to indicate the state of the phone. When the speakerphone is on, the button is lit.

Standard on all phones; no set up is required.

4.

Tactile Discernible Buttons and Functions (including a nib on Key 5)

Cisco Unified IP Phone keypads provide the tactile discernible locator, which enables users to use existing or familiar key positions that can be easily located from the "bump" on the Key 5. Users do not have to learn new key positions.

Standard on all phones; no set up is required.

 

Dedicated Headset Jack that Enables Auto-Answer Function

Users can use a dedicated headset jack that enables auto-answer feature support on either the speakerphone or headset. Incoming calls are then automatically connected after a ring or two.

Standard on all phones; set up is required.

 

Adjustable Footstand

Users can easily manipulate an adjustable footstand from flat to 60 degrees to provide optimum phone display viewing and comfortable access to all buttons and keys.

Standard on all phones; no set up is required.


Additional Information

Access the most current Cisco Unified IP Phone documentation using these URLs:

Cisco website:

http://www.cisco.com/

International Cisco websites:

http://www.cisco.com/public/countries_languages.shtml

Quick start guides for the Cisco Unified IP Phones:

http://www.cisco.com/en/US/products/ps10326/products_user_guide_list.html

Licensing Information:

http://www.cisco.com/en/US/products/ps10326/products_licensing_information_listing.html