Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified CM 8.0 (SCCP)
Calling Features
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Calling Features

Table Of Contents

Calling Features

Feature Buttons and Softkeys

Auto Answer

Auto Answer with Your Headset

Auto Answer with Your Speakerphone

Call Back

Set up a Call Back Notification

Call Forward All

Forward Calls on a Primary Line

Call Park

Park and Retrieve a Call Using Park

Park and Retrieve a Call Using Assisted Directed Call Park

Park and Retrieve a Call Using Manual Directed Call Park

Call Pickup

Answer a Call Using Pickup

Answer a Call Using Group Pickup and a Group Pickup Number

Answer a Call Using Group Pickup and a Phone Number

Answer a Call Using Other Pickup

Call Waiting

Respond to a Call Waiting Notification

cBarge

Add Yourself to a Conference on a Shared Line

Codes

Place a Call Using a Client Matter Code

Place a Call Using a Forced Authorization Code

Conference

Add Another Party to Your Call to Create a Conference

Combine Calls Across Lines to Create a Conference

Swap Between Calls Before Completing a Conference

End a Conference

View Conference Participants

Remove Conference Participants

Divert

Divert a Call

Do Not Disturb

Turn DND On and Off

Extension Mobility

Enable Extension Mobility

Fast Dial

Place a Call with a Fast-Dial Button

Hold

Hold and Resume a Call

Swap Between Held and Active Calls on Multiple Lines

Put a Call on Hold by Answering a New Call on Another Line

Determine if a Shared Line is on Hold

Hold Reversion

Respond to a Hold Reversion Notification

Hunt Groups

Sign In and Out of a Hunt Group

Intercom

Place an Intercom Call

Receive an Intercom Call

Line Status

Line Status Indicators

Malicious Call Identification

Trace a Suspicious Call

Meet Me

Host a Meet-Me Conference

Join a Meet-Me Conference

Mobile Connect

Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone

Switch an In-Progress Call on Your Desk Phone to a Mobile Phone

Switch an In-Progress Call From a Mobile Phone to Your Desk Phone

Mute

Mute Your Phone

On-hook Dialing

Dial a Number On-hook

Privacy

Enable Privacy on a Shared Line

Quality Reporting Tool

Report Problems on Your Phone

Redial

Redial a Number

Shared Lines

Silent Monitor and Record

Speed Dial

Place a Call with a Speed-Dial Button

Place a Call with a Speed-Dial Code

Transfer

Transfer a Call to Another Number

Use Direct Transfer to Connect Calls Across Lines

Swap Between Calls Before Completing a Transfer

Web Dialer

Use Web Dialer with Cisco Directory

Use Web Dialer with Another Online Corporate Directory

Set Up, View, or Change Web Dialer Preferences

Sign Out of Web Dialer


Calling Features


Feature Buttons and Softkeys

Depending upon how your system administrator sets up your phone, some features included in this guide might not be available to you.

This table provides information about some of the features that are available on dedicated feature buttons, and some of the features that are set up by your system administrator either on programmable feature buttons or softkeys.

Feature Name
Dedicated
Feature Button
Programmable Feature Button
Softkey

Call Back

 

X

X

Call Forward All

 

X

X

Call Park

 

X

X

Call Park Line Status

 

X

 

Call Pickup

 

X

X

Call Pickup Line Status

 

X

 

Conference

X

 

X

Directed Call Park

 

X

 

Divert

   

X

Do Not Disturb (DND)

 

X

 

Group Pickup

 

X

X

Hold

X

   

Hunt Groups

 

X

 

Intercom

 

X

 

Malicious Call Identification (MCID)

 

X

 

Meet Me

 

X

X

Mobile Connect

 

X

 

Mute

X

   

Other Pickup

 

X

X

Privacy

 

X

 

Quality Reporting Tool (QRT)

 

X

 

Redial

 

X

X

Speed Dial

 

X

X

Speed Dial Line Status

 

X

 

Transfer

X

 

X


Auto Answer

Auto Answer prompts your phone to automatically answer incoming calls after one ring.

Your system administrator sets up Auto Answer to work with either your speakerphone or headset.

Auto Answer with Your Headset

Keep the headset button illuminated when the phone is idle. Otherwise, calls ring normally and you must manually answer them.

To keep the headset button illuminated, use a line button or softkeys (instead of the headset button) to go off-hook and on-hook, and to place and end calls.

Auto Answer with Your Speakerphone

Keep the handset in the cradle and the headset button unlit. Otherwise, calls ring normally and you must manually answer them.

Call Back

Call Back allows you to receive an audio and visual notification on your phone when a busy or unavailable party becomes available.

Set up a Call Back Notification

1. Press the Callback softkey while listening to the busy tone or ring sound.

A confirmation screen displays on the phone.

2. Press the Exit softkey to return to the main screen, if desired.

Your phone alerts you when the line is free.

3. Press the Dial softkey to place the call again, if desired.

Call Forward All

Call Forward All allows you to forward calls on your phone to another number.

For your primary line, you can set up Call Forward All directly on your phone. For all other lines—or to access Call Forward All remotely—go to your User Options web pages.

There are two types of call forwarding features that your system administrator might set up on your phone:

Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.

Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)—Applies to certain calls that you receive, according to conditions, and is accessible only from your User Options web pages.

When forwarding calls from your phone:

Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.

Call forwarding is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual.

Your system administrator can set up other call forward options that:

Allow calls placed from the call forward target number to your phone to ring through, rather than be forwarded.

Prevent you from creating a call forward loop or exceeding the maximum number of links in a call forwarding chain.

Related Topics

Set Up Call Forwarding Per Line

Forward Calls on a Primary Line

1. Press the Fwd All softkey.

2. Enter the target phone number. (Depending on how your voicemail system is set up, you may be able to press the Messages button to forward all calls to voicemail.)

Visual confirmation displays on your screen for as long as the feature is enabled.

3. To cancel call forwarding, press Fwd OFF.

To forward calls on other lines, go to your User Options Web pages.

Call Park

Call Park allows you to park (temporarily store) a call you receive on your phone, and which you can then retrieve from another phone (for example, a phone at a co-worker's desk or in a conference room).

There are two ways you can park a call:

Park—Allows you to park an active call that you answered on your phone, and retrieve it using another phone in the Cisco Unified Communications Manager system.

Directed Call Park—Allows you to park and retrieve an active call in two different ways:

Assisted Directed Call Park—Allows you to park an active call by pressing a line button, which your system administrator sets up as a speed dial line.

With this type of directed call, you can monitor the status of the line (in-use, idle, or in Do Not Disturb state) using Line Status indicators.

Manual Directed Call Park—Allows you to park an active call by transferring it to a Directed Call number, which your system administrator sets up.

You retrieve the call at another phone by dialing a park retrieval prefix number (provided by your system administrator), then dialing the Directed Call number you used to park the call.

Your system administrator sets up either the Directed Call Park or Park feature on your phone, but not both.

Related Topics

Line Status

Park and Retrieve a Call Using Park

1. During a call, press the Park softkey.

Your phone displays the call park number where the system stored your call.

2. Note the call park number displayed on your phone screen.

You will use the number to retrieve the call.

3. Hang up.

You have a limited time to retrieve a parked call before it reverts to ringing at the original number.

4. From any other Cisco Unified IP Phone in your network, enter the call park number to retrieve the call.

Park and Retrieve a Call Using Assisted Directed Call Park

1. During a call, press a Directed Call Park button displaying an idle Line Status indicator.

You have a limited time to retrieve the parked call before it reverts to ringing at the original number.

2. Retrieve the call, from any other Cisco Unified IP Phone in your network as follows:

a. Enter the park retrieval prefix.

b. Dial the Directed Call number.

For example, if the park retrieval prefix is "99" and the Directed Call number is "1234", enter 991234.

Park and Retrieve a Call Using Manual Directed Call Park

1. During a call, press the Transfer button .

2. Enter the Directed Call number where you will park the call.

3. Press Transfer again to finish parking the call, then hang up.

You have a limited time to retrieve a parked call before it reverts to ringing at the original number.

4. Retrieve the call, from any other Cisco Unified IP Phone in your network as follows:

a. Enter the park retrieval prefix.

b. Dial the Directed Call number.

For example, if the park retrieval prefix is "99" and the Directed Call number is "1234", enter 991234.

Call Pickup

Call Pickup allows you to answer a call that is ringing on a co-worker's phone by redirecting the call to your phone.

You might use Call Pickup if you share call-handling tasks with co-workers.

There are three ways you can pick up a call:

Pickup—Allows you to answer a call that is ringing on another phone within your call pickup group.

If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).

Group Pickup—Allows you to answer a call on a phone that is outside your call pickup group by:

Using a group pickup number (provided by your system administrator).

Dialing the ringing phone's number.

Other Pickup—Allows you to answer a call that is ringing on another phone within in your call pickup group or in an associated call pickup group.

Your system administrator sets up the call pickup group you are in, and the call pickup softkeys depending on your call-handling needs and work environment.

You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has set up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a line associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing.

Related Topics

Line Status

Answer a Call Using Pickup

1. Press the PickUp softkey to transfer a ringing call within your pickup group to your phone.

If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line button, then press PickUp.

If your phone supports auto-pickup, you are connected to the call.

2. If the call rings, press the Answer softkey to connect to the call.

Answer a Call Using Group Pickup and a Group Pickup Number

1. Press the GPickup softkey to answer a call on a phone outside your pickup group.

If you have multiple lines and want to pick up the call on another line, first press the desired line button, then press GPickup.

2. Enter the group pickup number.

If your phone supports auto-pickup, you are now connected to the call.

3. If the call rings, press the Answer softkey to connect to the call.

Answer a Call Using Group Pickup and a Phone Number

1. Press the GPickup softkey.

If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line button, then press GPickup.

2. Enter the number of the phone line with the call that you want to pick up. For example, if the call is ringing on line 12345, enter 12345.

If your phone supports auto-pickup, you are now connected to the call.

3. If the call rings, press the Answer softkey to connect to the call.

Answer a Call Using Other Pickup

1. Press the OPickup softkey to transfer a call in your pickup group or in an associated group to your phone.

If your phone supports auto-pickup, you are now connected to the call.

2. If the call rings, press the Answer softkey to connect to the call.

Call Waiting

Call Waiting provides cues to notify you that a new call is ringing on your phone when you are talking on another call, including:

A call waiting tone (single beep)

An amber flashing line button

Respond to a Call Waiting Notification

(Your system administrator must set up multiple lines on your phone before you can use this feature.)

To answer the ringing call, press the flashing amber line button. Your phone puts the original call on hold automatically and connects the ringing call.

cBarge

The cBarge feature allows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line.

Add Yourself to a Conference on a Shared Line

Press the line button of the shared line that is in use. If Privacy is enabled, you will not be able to add yourself to the shared line.

Codes

Codes allow you to place a call using a billing or tracking code. Your phone supports two types of codes (provided by your administrator):

Client Matter Codes (CMC) require you to enter a code to specify that the call relates to a specific client matter. Your administrator can assign client matter codes to customers, students, or other populations for call accounting and billing purposes.

Forced Authorization Codes (FAC) allow you to manage call access and accounting. The Forced Authorization Codes feature requires that the user enter a valid authorization code before the call connects.

Place a Call Using a Client Matter Code

1. Dial a number.

2. After the tone, enter a client matter code (CMC).

Place a Call Using a Forced Authorization Code

1. Dial a number.

2. After the tone, enter a forced authorization code (FAC).

Conference

Conference allows you to talk simultaneously with multiple parties.

When you are talking on a call, use Conference to dial another party and add them to the call.

If you have multiple phone lines, you can alternately use Conference to combine two calls across two lines. For example, if you have a call on Line 1 and a call on Line 2, you can combine the calls into a conference.

Before completing a conference procedure, you can press the Cancel softkey to cancel the procedure or you can press the Swap softkey to toggle between calls, allowing you to speak privately with each party.

As the conference host, you can remove individual participants from the conference.

The conference ends when all the participants hang up.

Add Another Party to Your Call to Create a Conference

1. Verify that you are on an active call (not on hold).

2. Press the Conference button .

3. Enter the phone number for the party you want to add (or press a speed-dial button).

4. Wait for the party to answer (or skip to step 5 while the call is ringing).

5. Press the Conference button again.

The conference begins.

Repeat these steps to add more parties, if desired.

Combine Calls Across Lines to Create a Conference

This task requires multiple phone lines.

1. Verify that you have two connected calls and that one of the calls is active (not on hold).

2. Press the Conference button .

3. Press the line button for the other (held) call.

The conference begins. (The conference is established on the line with the active call.)

Swap Between Calls Before Completing a Conference

After calling a new conference participant, but before adding the participant to the conference, press the Swap softkey to toggle between the two calls. This allows you to consult privately with the party or parties on each call before combining the calls into a conference.

End a Conference

The conference ends when all participants hang up.

View Conference Participants

While in a conference, press the Details softkey to view a list of participants.

Remove Conference Participants

1. While in a conference, press the Details softkey to view a list of participants.

2. Highlight the participant that you want to remove, then press the Remove softkey.

Divert

Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone number (set up by your system administrator).

Divert a Call

Press the Divert softkey to send an active, ringing, or held call to your voicemail system or to a predetermined phone number (set up by your system administrator).

Do Not Disturb

Do Not Disturb (DND) allows you to turn off either the ringer on your phone, or the ringer and any other audible or visual notification that you have an incoming call.

When the ringer and notifications are turned off, the call is sent directly to your voicemail system.

Your system administrator sets up a line button on your phone for DND, but you can change your DND options from your User Options web pages.

DND interacts with other types of calls:

If both DND and Call Forward All are enabled, calls are forwarded without any visual or audible confirmation.

DND does not affect intercom calls or non-intercom priority calls.

If both DND and auto-answer are enabled, only intercom calls are auto-answered.

Related Topics

User Options

Turn DND On and Off

1. Press the DND button to turn on DND.

Visual confirmation displays briefly.

2. Press the button again to turn off DND.

Visual confirmation displays briefly.

Extension Mobility

Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. After you sign in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator sets up EM for you.

Enable Extension Mobility

1. Press the Applications button.

2. Select Services. (Use the Navigation bar and button to scroll and select.)

3. Select EM Service (name can vary).

4. Enter your user ID and PIN (provided by your system administrator).

5. If prompted, select a device profile.

6. To sign out, press the Applicationsbutton.

7. Select Services.

8. Select EM Service (name can vary).

9. When prompted to sign out, press the Yes softkey.

Fast Dial

Fast Dial allows you dial a phone number from the Fast Dial service on your phone. Before you can use Fast Dial on your phone, you must set up Fast Dial on your User Options Web pages.

Related Topics

Fast Dials

Place a Call with a Fast-Dial Button

(Before you can use Fast Dial on your phone, you must set up Fast Dial on your User Options Web pages.)

1. Press the Fast-Dial button.

2. Sign in to Personal Directory.

3. Select Personal Fast Dials.

4. Select a fast-dial code and then press the Dial softkey.

Hold

Hold allows you to put an active call into a held state.

Hold and Resume a Call

1. To put a call on hold, press the Hold button .

The Hold icon displays and the line button flashes green.

2. To resume the call, press the Resume softkey or the flashing green line button.

Swap Between Held and Active Calls on Multiple Lines

If your phone supports multiple lines, use line buttons to swap between held and active calls.

For example, if you have a held call on Line 1 and an active call on Line 2, press the Line 1 button to make the Line 1 call active (resume it from hold) and to automatically put the Line 2 call on hold.

Put a Call on Hold by Answering a New Call on Another Line

If your phone supports multiple lines, and you are already on a call when a new call rings, answering the new call puts the first call on hold automatically.

To answer the new call in this case, press the flashing amber line button or the Answer softkey.

Determine if a Shared Line is on Hold

Look for a flashing red line button and the hold icon . When these indicators display, a call on the shared line has been put on hold remotely by the other user.

Hold Reversion

Hold Reversion notifies you when a call is left on hold.

A Hold Reversion notification is similar to a new call notification and includes these cues:

Single ring, repeating at intervals

Flashing amber line button

Flashing message indicator on the handset

Visual notification on the phone screen

Respond to a Hold Reversion Notification

Press the flashing amber line button or the Answer softkey to resume the call from hold.

Hunt Groups

Hunt groups are used to share the call load in organizations that receive a large number of incoming calls.

Your system administrator sets up a hunt group with a series of directory numbers. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group, then directs the call to that phone.

If you are a member of a hunt group, you can sign in to a hunt group when you want to receive calls, and you can sign out of the group when you want to prevent calls from ringing on your phone.

Sign In and Out of a Hunt Group

1. Press the Hunt Group button to sign in.

Visual confirmation displays briefly.

2. Press the button again to sign out.

Signing out of a hunt group does not prevent non-hunt group calls from ringing your phone.

Intercom

Intercom allows you to place and receive one-way calls using a dedicated intercom line.

When you place an intercom call, the recipient's phone auto-answers with mute activated (whisper) and broadcasts your message through the recipient's speakerphone—or through the headset or handset, if one of these devices is active.

After receiving the intercom call, the recipient can initiate two-way audio (connected) to continue the call.

Place an Intercom Call

1. Press the Intercom button.

If your phone auto-dials the intercom code, begin speaking after the alert tone. Otherwise, go to Step 2.

2. Enter the intercom code and begin speaking after the alert tone.

Receive an Intercom Call

When you receive an intercom call, you hear an intercom-alert tone and your phone auto-answers the call. Any current call activity that you are engaged in continues simultaneously, but the intercom caller cannot hear you.

To speak to the intercom caller, press the active Intercom button.

Line Status

Line Status indicators allow you to view the state of a phone line that is associated with a speed-dial button.

Your system administrator sets up Line Status indicators on your phone.

Line Status Indicators

Line Status indicators show the state of a line.

Icon
Indicator

Line is in use.

Line is idle.

Line is in Do Not Disturb (DND) state.

Line is ringing. (Only for Call Pickup.)


Line Status indicators can be set up on speed dial buttons by your system administrator, and can be used with these features:

Speed Dial—Allows you to monitor the status of (and dial) a specific number on a speed-dial button.

Call Park—Allows you to monitor the line status of (and dial) an Assisted Directed Call Park number on a speed-dial button.

Call Pickup—Allows you to monitor the line status of (and pick up a ringing call on) a speed-dial button.

Your system administrator can also set up your phone to play an audible alert when a call is ringing on the monitored line

Related Topics

Speed Dial

Call Park

Call Pickup

Malicious Call Identification

Malicious Call Identification (MCID) allows you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

Trace a Suspicious Call

Press the Malicious Caller ID button to send a silent notification message to your system administrator.

When the silent notification message is sent, your phone provides both a visual and audible confirmation.

Meet Me

Meet Me allows you to call a predetermined number at a scheduled time to host or join a conference.

The conference begins when the host connects. Participants who call the conference before the host has joined hear a busy tone and must dial again.

The conference ends when all participants hang up; the conference does not automatically end when the host disconnects.

Host a Meet-Me Conference

1. Obtain a Meet-Me phone number from your system administrator.

2. Distribute the Meet-Me phone number to participants.

3. When you are ready to start the meeting, go off-hook to get a dial tone, then press the Meet Me softkey.

4. Dial the Meet-Me phone number.

Join a Meet-Me Conference

Dial the Meet-Me phone number (provided by the conference host).

If you hear a busy tone, the host has not yet joined the conference. In this case, try your call again.

Mobile Connect

Mobile Connect allows you to use your mobile phone to handle calls associated with your desk phone number.

To set up Mobile Connect, use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations.

When you enable Mobile Connect:

Your desk phone and remote destinations receive calls simultaneously.

When you answer the call on your desk phone, the remote destinations stop ringing, are disconnected, and display a missed call message.

When you answer the call on one remote destination, the other remote destinations and desk phone stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.

Related Topics

Create an Access List

Add a New Remote Destination

Turn On or Off Mobile Connect to All Your Remote Destinations From Your Desk Phone

1. Press the Mobility button to display the current remote destination status (Enabled or Disabled).

2. Press the Select button to change the status.

3. Press the Exit softkey.

Related Topics

Add a New Remote Destination

Switch an In-Progress Call on Your Desk Phone to a Mobile Phone

1. Press the Mobility button.

2. Select Send call to mobile.

3. Answer the in-progress call on your mobile phone.

The desk phone line button turns red and handset icons and the calling party number appear on the phone display. You cannot use the same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make or receive calls.

Switch an In-Progress Call From a Mobile Phone to Your Desk Phone

1. Select a line on your desk phone.

2. Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.

3. Press the Resume softkey on your desk phone within five to 10 seconds and start talking on the desk phone.

Mute

Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other parties on the call but they cannot hear you.

Mute Your Phone

1. Press the Mute button to turn Mute on.

Visual confirmation displays.

2. Press the Mute button again to turn Mute off.

On-hook Dialing

On-hook dialing allows you to enter a phone number before getting a dial tone and to complete the call by going off-hook.

Dial a Number On-hook

1. Enter or speed-dial a phone number.

2. Go off-hook.

Privacy

Privacy allows you to prevent others who share your line from seeing information about your calls.

Privacy applies to all shared lines on your phone. If you have multiple shared lines and Privacy is enabled, others cannot view any of your shared lines.

If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.

Related Topics

Shared Lines

Enable Privacy on a Shared Line

1. Press the Privacy button to enable the feature.

Visual confirmation displays on your phone screen for as long as the feature is enabled.

2. Press the button again to turn off the feature.

Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. Depending on configuration, use the QRT to:

Immediately report an audio problem on a current call.

Select a general problem from a list of categories and choose reason codes.

Report Problems on Your Phone

1. Press the Quality Reporting Tool button.

2. Select the item that most closely matches your problem. (Use the Navigation pad and Select button to scroll and select.)

3. Press the Select softkey.

The information is sent to your system administrator.

Redial

Redial allows you to call the most recently dialed phone number by pressing a button.

Redial a Number

Press the Redial softkey.

To place the call on a particular phone line, get a dial tone on that line, then press the Redial softkey.

Shared Lines

Shared lines allow you to use one phone number for multiple phones.

You might have a shared line if you have multiple phones and want one phone number, share call-handling tasks with co-workers, or handle calls on behalf of a manager.

For example, if you share a line with a co-worker:

When a call comes in on the shared line:

Your phone rings and the line button flashes amber.

Your co-worker's phone rings and the line button flashes amber.

If you answer the call:

Your line button turns green.

Your co-worker's line button turns red.

When button is red, that line cannot be used to barge in on the call or used to make another call.

If you put the call on hold:

Your line button flashes green

Your co-worker's line button flashes red.

When the line flashes red, your co-worker can pick up the call.

Silent Monitor and Record

Silent Monitor and Record allows a supervisor to silently monitor an active call. The supervisor cannot be heard by either party on the call. The user might hear an intermittent tone (beep tone) during a call when it is being monitored.

Speed Dial

Speed-dial features allow you to place a call by pressing a button, entering a code, or selecting an item from the Call History list. Before you can use speed-dial features on your phone, you must set up speed-dial on your User Options Web pages.

Depending on setup, your phone can support these speed-dial features:

Speed-Dial Buttons—Allow you to quickly dial a phone number from one or more line buttons set up for speed dialing.

Speed-Dial Codes—Allow you to dial a phone number from a code (sometimes referred to as abbreviated dialing).

If your system administrator has set up the Line Status feature, you can monitor the status of a speed-dial line by using the line status indicators.

Related Topics

Speed Dial on the Web

Line Status Indicators

Place a Call with a Speed-Dial Button

(Before you can use speed-dial buttons on your phone, you must set up speed dial on your User Options Web pages.)

To place a call, press a speed-dial button .

Place a Call with a Speed-Dial Code

(Before you can use speed-dial codes on your phone, you must set up the codes on your User Options Web pages.)

To place a call, enter the speed-dial code and press the SpeedDial softkey.

Transfer

Transfer allows you to redirect a connected call from your phone to another number.

You can use Transfer or Direct Transfer:

Transfer allows you to redirect a single call to another number that you specify.

Direct Transfer allows you to connect two calls on two different lines to each other (without remaining on the line yourself).

Before completing a transfer procedure, you can press the Cancel softkey to cancel the procedure or you can press the Swap softkey to toggle between calls, allowing you to speak privately with each party.

Transfer a Call to Another Number

1. Verify that you are on an active call (not on hold).

2. Press the Transfer button .

3. Enter the transfer recipient's phone number (or press a speed dial button).

4. Wait for the recipient to answer. (Or, skip to Step 5 while the call is ringing.)

5. Press the Transfer button again.

The transfer is complete.

Use Direct Transfer to Connect Calls Across Lines

This task requires multiple phone lines.

1. Verify that you have two connected calls and that one of the calls is active (not on hold).

2. Press the Transfer button .

3. Press the line button for the other (held) call.

The transfer completes (the two calls are connected to each other).

Swap Between Calls Before Completing a Transfer

After you connect to the transfer recipient—but before you transfer a call to this party—you can press the Swap softkey to toggle between the two calls. This allows you to consult privately with the party on each call before you complete the transfer.

Web Dialer

Web Dialer allows you to click-to-dial contacts from the Cisco Unified CM Directory. Your system administrator sets up this feature for you.

Use Web Dialer with Cisco Directory

1. Sign in to your User Options web pages.

2. Select User Options > Directory and search for a co-worker.

3. Select the number that you want to dial.

4. If this is your first time using Web Dialer, review the preferences on the Make Call page.

5. Select Dial.

The call is now placed on your phone.

6. To end a call, select Hang up or hang up from your phone.

Use Web Dialer with Another Online Corporate Directory

1. Sign in to a Web Dialer-enabled corporate directory and search for co-workers.

2. Select the number that you want to dial.

3. When prompted, enter your user ID and password.

4. If this is your first time using Web Dialer, review the preferences on the Make Call page.

5. Select Dial.

The call is now placed on your phone.

6. To end a call, select Hang up or hang up from your phone.

Set Up, View, or Change Web Dialer Preferences

1. Initiate a call using Web Dialer to access the Make Call page.

The Make Call page displays the first time that you use WebDialer (after you select the number that you want to dial).

2. Select one of the following options from the Make Call page:

Preferred language—Determines the language used for Web Dialer settings and prompts.

Use preferred device—Identifies the Cisco Unified IP Phone (Calling device) and directory number (Calling line) that you will use to place Web Dialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone and/or line. If you have more than one phone of the same type, it will be specified by device type and MAC address. (To display the MAC address on your phone, select the Applications button > Phone Information.)

If you have an Extension Mobility profile, you can select Extension Mobility from the Calling Device drop-down menu from the Make Call page.

Do not display call confirmation—If selected, the Web Dialer Make Call page will not display the next time Web Dialer is used. Calls will automatically be dialed after clicking on a contact from the Cisco Directory.

Disable Auto Close—If selected, the call window does not close automatically after fifteen seconds.

Sign Out of Web Dialer

Select the sign out icon in the Make Call or Hang Up page.