Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified CM 8.0 (SCCP)
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Index

Table Of Contents

A - B - C - D - E - F - G - H - I - K - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

AAP. See accessibility features

access

plugins 77

services 29

access list, create 76

accessibility features

hearing impaired 82

mobility impaired 88

vision impaired and blind 86

add

PAB entry 72

personal directory contact 36

phone services to button 70

remote destination for Mobile Connect 75

administrator settings 33

alerts

audible

accessibility 85

call waiting 47

DND 50

Hold Reversion 53

MCID 55

silent 55

visual

accessibility 84, 87

call waiting 47

DND 50

Hold Reversion 53

line state 4

MCID 55

answer

Auto Answer with headset 42

Auto Answer with speakerphone 42

with Group Pickup and Group Pickup number 46

with Group Pickup and phone number 47

with Other Pickup 47

with Pickup 46

Applications

Administrator Settings 33

button

Cisco Unified IP Phone 6921 5

Cisco Unified IP Phone 6941 14

Cisco Unified IP Phone 6961 24

Call History 29

Phone Information 33

Preferences 32

Services 29

assign

fast-dial button 73

fast-dial code 74

fast-dial code in Personal Directory 38

fast-dial code to PAB entry 73

PAB to feature a button 73

Assisted Directed Call Park 45

audible alert. See alerts, audible

audible message indicator. See message indicators

Auto Answer

description 42

with headset 42

with speakerphone 42

B

BLF. See Line Status

blind accessibility features. See accessibility features, vision impaired

browser password, change 70

Busy Lamp Features. See Line Status

buttons

Cisco Unified IP Phone 6921 3

Applications 5

Conference 4

Contacts 5

Headset 4

Hold 4

line 4

Messages 5

Mute 4

Navigation bar 4

softkeys 3

Speakerphone 4

Transfer 4

Volume 5

Cisco Unified IP Phone 6941 12

Applications 14

Conference 13

Contacts 14

Headset 14

Hold 13

Messages 14

Mute 14

Navigation bar 14

programmable feature 13

Select 14

softkeys 13

Speakerphone 14

Transfer 13

Volume 14

Cisco Unified IP Phone 6961 22

Applications 24

Conference 23

Contacts 24

Headset 23

Hold 23

Messages 24

Mute 24

Navigation bar 23

programmable feature 23

Select 23

softkeys 22

Speakerphone 23

Transfer 23

Volume 24

feature table 41

C

Call Back

description 42

set up notification 43

Call Forward All

conditional 43

description 43

set up

on all lines 66

on primary line 44

unconditional 43

Call History 29

clear 31

delete call record 31

dial from 30

edit number 31

filter 30

view 30

call log. See call record

Call Park

description 44

Directed Call Park

assisted 45

manual 45

Line Status indicator 55

Park 45

reversion 45

Call Pickup

description 46

Group Pickup number 46

Group Pickup phone number 47

Other Pickup 47

Pickup 46

call record

delete 31

view details 30

Call Waiting

description 47

respond to notification 47

calling features

Auto Answer 42

Call Back 42

Call Forward All 43

Call Park 44

Call Pickup 46

Call Waiting 47

cBarge 48

Codes 48

Conference 48

Divert 50

DND 50

EM 51

Fast Dial 51

Hold 52

Hold Reversion 53

Hunt Group 53

Intercom 54

Line Status 54

MCID 55

Meet Me 56

Mobile Connect 56

Mute 57

On-hook Dialing 58

Privacy 58

QRT 59

Redial 59

Shared Lines 59

Silent Monitor and Record 60

Speed Dial 60

Transfer 61

Web Dialer 62

caution, external devices 81

change

browser password 70

contrast 32

language

phone display 71

user options web pages 71

locale

phone display 71

user options web pages 71

phone line label 67

phone service name 70

phone services 69

ringtones 32

check voice messages 39

Cisco Mobile Connect. See Mobile Connect

Cisco Unified CM User Options. See user options

Cisco Unified IP Phone 6921

buttons and hardware 3

connections 1

footstand 5

handset rest 8

screen

description 5

location 3

Cisco Unified IP Phone 6941

buttons and hardware 12

connections 10

footstand 15

handset rest 18

screen

description 15

location 13

Cisco Unified IP Phone 6961

buttons and hardware 22

connections 20

footstand 24

handset rest 27

screen

description 24

location 22

clear call history 31

Client Matter Codes. See CMC

CMC

description 48

using 48

conference

add a party 49

button

Cisco Unified IP Phone 6921 4

Cisco Unified IP Phone 6941 13

Cisco Unified IP Phone 6961 23

combine calls across lines 49

description 48

end 49

Meet Me 56

remove participants 50

swap between calls 49

view participants 50

confirmation. See alerts

connecting calls. See Transfer

connections

Cisco Unified IP Phone 6921 1

Cisco Unified IP Phone 6941 10

Cisco Unified IP Phone 6961 20

connectors. See connections

contacts 34

button

Cisco Unified IP Phone 6921 5

Cisco Unified IP Phone 6941 14

Cisco Unified IP Phone 6961 24

corporate directory 34

dial a contact 34

dial a contact while on a call 35

search for a contact 34

search for a contact while on a call 35

personal directory 35

add a contact 36

delete a contact 37

dial a contact 37

edit a contact 37

fast-dial codes 38

search for a contact 36

sign in and out 36

contrast 32

corporate directory 34

dial 34

dial a contact while on a call 35

search for a contact 34

search for a contact while on a call 35

create

access list for Mobile Connect 76

conference call 49

phone line label 67

CTI. See accessibility features

customize voicemail 39

D

delete

call history record 31

fast-dial code from personal directory 38

PAB entry 72

personal directory contact 37

device settings. See user options

dial

corporate directory contact 34

fast-dial code from personal directory 38

from call history 30

on-hook 58

personal directory contact 37

Direct Transfer 61

Directed Call Park

assisted 45

description 44

manual 45

directory 34

corporate 34

dial a contact 34

dial a contact while on a call 35

search for a contact 34

search for a contact while on a call 35

with Web Dialer 62

personal 35

add a contact 36

delete a contact 37

dial a contact 37

edit a contact 37

fast-dial codes 38

search for a contact 36

sign in and out 36

user options 71

Divert

description 50

redirect a call 50

DND

customize 65

description 50

turn on and off 51

Do Not Disturb. See DND

documentation, related 91

E

edit

call history number 31

fast dials 74

PAB entry 72

personal directory contact 37

EM

description 51

enable 51

enable

EM 51

Privacy 58

end

conference 49

phone services 69

Extension Mobility. See EM

external devices

caution 81

information 81

F

FAC

description 48

using 48

FAQs 78

fast dials 73

assign a code 74

assign a code to PAB entry 73

assign to a feature button 73

description 51

edit 74

place a call

with a fast-dial button 52

search 74

fast-dial codes

assign to Personal Directory 38

delete from personal directory 38

fast-dials

place a call with a fast-dial code 38

feature buttons and softkeys table 41

features. See calling features

filter call history 30

flashing. See alerts, visual

footstand

Cisco Unified IP Phone 6921 5

Cisco Unified IP Phone 6941 15

Cisco Unified IP Phone 6961 24

Forced Authorization Codes. See FAC

forward. See Call Forward All

frequently asked questions. See FAQs

G

Group Pickup

answer 46

answer with number 47

description 46

H

HAC. See accessibility features

handset

Cisco Unified IP Phone 6921

light strip 3

location 5

rest 8

Cisco Unified IP Phone 6941

light strip 13

location 14

rest 18

Cisco Unified IP Phone 6961

light strip 22

location 24

rest 27

hardware

Cisco Unified IP Phone 6921 3

Cisco Unified IP Phone 6941 12

Cisco Unified IP Phone 6961 22

warranty 93

header. See screen

Headset

Auto Answer 42

button

Cisco Unified IP Phone 6921 4

Cisco Unified IP Phone 6941 14

Cisco Unified IP Phone 6961 23

hearing impaired accessibility features 82

Hold

button

Cisco Unified IP Phone 6921 4

Cisco Unified IP Phone 6941 13

Cisco Unified IP Phone 6961 23

description 52

on shared lines 52

swap between calls 52

with a new call 52

Hold Reversion

description 53

notification 53

responding to notification 53

Hunt Group

description 53

sign in and out 53

I

icons, Line Status 54

iDivert. See Divert

Intercom

description 54

place a call 54

receive a call 54

whisper 54

K

keypad

accessibility

mobility impaired 90

visually impaired and blind 87

Cisco Unified IP Phone 6921 4

Cisco Unified IP Phone 6941 14

Cisco Unified IP Phone 6961 23

L

language

change for user options web pages 71

change phone display 71

Web Dialer settings 63

LED. See lights

licensing information 91

lights

amber, flashing 4

green

flashing 4

steady 4

handset 3

red

flashing 4

steady 4

line

buttons, Cisco Unified IP Phone 6921 4

settings 66

Call Forward 66

DND 65

ring 67

voice message indicator 66, 67

text label

change 67

create 67

Line Status

description 54

icons 54

listen to voice messages 40

locale

change for user options web pages 71

change phone display 71

log in and out. See sign in and out

logs. See Call History

M

MAC address

phone information 33

Web Dialer 63

Malicious Caller ID. See MCID

Manual Directed Call Park 45

MCID

description 55

trace a call 55

Meet Me

conference

host 56

join 56

description 56

menu

Applications 14

Directories 14

message indicators 39

audible, change 67

voice, change 66

messages

button

Cisco Unified IP Phone 6921 5

Cisco Unified IP Phone 6941 14

Cisco Unified IP Phone 6961 24

check for 39

listen to 40

personalize voicemail 39

missed calls 29

Mobile Connect

add remote destination 75

create access list 76

description 56

switch

from Desk to Mobile Phone 57

from Mobile Phone to Desk 57

turn on and off 57

mobility impaired accessibility features 88

model information 33

mute

button

Cisco Unified IP Phone 6921 4

Cisco Unified IP Phone 6941 14

Cisco Unified IP Phone 6961 24

description 57

turn on and off 58

N

Navigation bar

Cisco Unified IP Phone 6921 4

Cisco Unified IP Phone 6941 14

Cisco Unified IP Phone 6961 23

notification

Call Back 43

Call Waiting 47

Hold reversion 53

See also alerts

O

On-hook Dialing

description 58

dial a number 58

Other Pickup

answer 47

description 46

P

PAB

add 72

assign to a feature button 73

delete 72

edit 72

search 72

park. See Call Park

password. See browser password

personal address book. See PAB

personal directory 35

add a contact 36

delete a contact 37

dial a contact 37

edit a contact 37

fast-dial codes 38

search for a contact 36

sign in and out 36

personalize voicemail 39

phone display

change language 71

change line label 67

create line label 67

phone information, model 33

phone problem, report with QRT 59

phone services

access 29

add to button 70

change name 70

search for 69

subscribe to 69

pickup. See Call Pickup

placed calls 29

plugins 77

power outage 81

preferences 32

contrast 32

ringtones 32

Web Dialer 63

Privacy

description 58

enable on a shared line 58

problem report with QRT 59

product security 82

programmable feature buttons

Cisco Unified IP Phone 6941 13

Cisco Unified IP Phone 6961 23

Q

QRT

description 59

report phone problem 59

R

received calls 29

Redial

a number 59

description 59

redirect a call 50

related documentation 91

remote destination. See user options

remove participants from conference 50

report phone problem 59

revert, call

on hold 53

parked 45

ring setting, change 67

ringtones 32

S

safety and performance

external devices 81

power outage 81

screen

Cisco Unified IP Phone 6921

description 5

location 3

Cisco Unified IP Phone 6941

description 15

location 13

Cisco Unified IP Phone 6961

description 24

location 22

search

corporate directory 34

fast dials 74

PAB 72

personal directory 36

phone services 69

security, product 82

Select button. See Navigation bar

services. See phone services

set

contrast 32

ringtones 32

set up

speed-dial buttons 68

speed-dial codes 68

Web Dialer preferences 63

shared lines

description 59

enable Privacy 58

on hold 52

sign in and out

Hunt Group 53

personal directory 36

user options 64

Web Dialer 62, 63

softkeys

Cisco Unified IP Phone 6921 3

Cisco Unified IP Phone 6941 13

Cisco Unified IP Phone 6961 22

feature table 41

Speakerphone

Auto Answer with 42

button

Cisco Unified IP Phone 6921 4

Cisco Unified IP Phone 6941 14

Cisco Unified IP Phone 6961 23

Speed Dial

buttons 68

description 60

place a call 61

set up 68

codes

description 60

place a call 61

set up 68

Line Status indicator 55

status

buttons 4

stutter tone 39

subscribe to phone services 69

suspicious call, trace 55

swap

conference calls 49

held calls 52

transfer calls 62

T

To Voicemail. See Divert

trace a suspicious call 55

Transfer

button

Cisco Unified IP Phone 6921 4

Cisco Unified IP Phone 6941 13

Cisco Unified IP Phone 6961 23

description 61

Direct Transfer 62

swap 62

troubleshooting tips 78

TTY. See accessibility features

turn on and off

DND 51

Mobile Connect 57

mute 58

U

user options

device

line settings 66

select 65

speed dial 68

directory 71

fast dials 73

assign a code 74

assign a code to PAB entry 73

assign to a feature button 73

edit 74

search 74

mobility 75

add remote destination 75

create access list 76

PAB 72

add entry 72

assign to a feature button 73

delete entry 72

edit entry 72

search for entry 72

plugins 77

sign in and out 64

user settings

change browser password 70

change phone display language 71

change user options web pages language 71

user preferences. See preferences

V

view

call history 30

call record details 30

conference participants 50

missed calls 29

phone information 33

placed calls 29

received calls 29

Web Dialer preferences 63

viewing angle. See footstand

vision impaired and blind accessibility features 86

visual alert. See alerts, visual

voice messages. See messages

voicemail. See messages

Volume

Cisco Unified IP Phone 6921 5

Cisco Unified IP Phone 6941 14

Cisco Unified IP Phone 6961 24

W

warranty 93

Web Dialer

change preferences 63

description 62

MAC address 63

set up preferences 63

sign in 62

sign out 63

view preferences 63

with Cisco Directory 62

with corporate directory 62

whisper 54